Veeqo Reviews

Shipping integration. Two-way communication between integrated channels. Custom invoices etc. Easy to use and to teach other staff members. Customer service both over the phone and via email is fantastic.

Handling of multi-currency could be better and should allow you to print an invoice in the chosen currency. Manual invoice creation for business customers could be more in depth and the ability to email and invoice straight out without downloading would be ideal.

The fact that we can sync stock from our numerous selling channels such as Shopify, eBay, Amazon, FBA (both UK and worldwide) so that we are listing our complete stock levels across all channels - automatically, with no need for constant stock updates to each channel!

Honestly - our catalogue is extremely large (100,000 SKU's +) so the initial set up, linking listings together to share stock, was an exceptionally long project.

Hi Jay, Thank you so much for taking the time to post this review, we really appreciate it - and your feedback means a lot to us! It's really great to hear about your positive experience with Veeqo. We look forward to growing with you for years to come. Thanks again, Anwen

There really is nothing I could commend. It is not fit for purpose.

Where do we start! Let's start with the arrogance of the management, they don't bother to respond to the most basic of customer service. However, they are quick to protect their reputation. Even if you are an existing customer. I don't recall in all my years of business, ever being insulted publicly, but Veeqo did this. This is how an organisation values your business. If you expect anything other...

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Hi Chet, We've tried to reach out to you & come to a conclusion regarding your issues but that's not been possible. It speaks volumes that the same review has been removed by countless other review platforms due to its incorrect and slanderous content. Sadly, Capterra is okay to host such content publicly. We have many records to counter your claims. Especially "being insulted publicly". No...

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Easy to use Intuitive Just works!

Price can be prohibitive for smaller eCommerce businesses

Single Master Stock File Simple Order Management Multiple channel management Excellent help desk support

No product pushing yet!

Having used several other software Veeqo is by far the most User-Friendly. Veeqo has so many features - I am impressed every day when I find another one. Veeqo is made to feel personal for you. Every request or need you have they work on and the turnaround is amazing. I find their customer service AMAZING. The onboarding process is made very easy and they help set up most of the backend stuff. Overall Veeqo has changed order management for us and offers so much more than other platforms as is user friendly - something difficult to say about other platforms.

I can honestly say there are ZERO cons. I have used other platforms and this list will be very long for other platforms.

Can pull inventory from Amazon and Shopify with images.

1. First of all I had to manually enter all barcodes, the system didn't do it. For over 500 SKU it was very annoying. 2. When I was confirming orders in Veeqo, they were not confirmed in Shopify 3. When I gave access to workers and limited their permissions, they could see all information about our suppliers and prices. this is very uncomfortable. 4 and the worst is customer support. They are not helpful at all.

This software is one of the myriad available to synchronize online sales marketplaces with quickbooks desktop.

However, it doesn't have the ability to integrated marketplace fees with the accounting integration, so it didn't work for us.

It can get sales data from all my sales channels. The user interface is smooth and feels lightweight. It organises all my postage. I got a medium package and the Veeqo staff set it all up for me. The support is from people who spoke to me on the phone or face to face on Zoom. Email was also available.

The Xero connector did not do what I wanted. I think they are working on it and will get back to me shortly

No pros were added to this review

No cons were added to this review

I find Veeqo a very user friendly system, we currently use this to help run our online and wholesale division and it is super simple to use. The app makes it extremely mobile and gives you the ability to check on tock levels and performances while on the move. The main system is simple to use, recently we have trained 3 new staff on the system and it was so easy for us to do this and also for them to learn.

It can be a little temperamental when you are searching for products as you need to thoroughly delete the description and then count to 5 before re-entering.

User-friendly interface with OK top-level reporting Works well with 3rd parties channels, I think this is where the initial design and build has gone into! Customer service seems like good guys but seems under a hell of a lot of pressure. Integrates with carriers well.

Where do I start, been with these guys for 2 months now and each day another drama unfolds. We used to run everything on Sage line50 which is at heart an accountancy package with a clunky warehouse/inventory management system. Honest opinion key areas we have taken a big step back. Simple day to day procedures that have become a total nightmare, I really can't understand how this is supposedly been...

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Basic principle is good and works well. Technical bugs that don't get resolved let it down

bugs throughout the platform especially with syncing to magento 2

Hi Peter, Thanks for taking the time to leave this review. Sadly we cannot reply to your review in full as we are limited by character count on Capterra, but you will have seen our full in-depth response from both our support teams and our reply to your review on Trustpilot. In short, there is no doubt you have already moved on, and we all really hope it works out for you and your team....

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We’ve listed below a number of issues that we’re having with Veeqo in different topics. Please read carefully. These issues are significantly important for us to run our business in peace. We’re hoping to hear from you soon with your resolutions to these matters promptly. Regarding Conversion Kits Our concern about the conversion kits is that when we try to pull up the data to excel sheet (Import...

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Regarding Shipping The system doesn’t send return shipping labels as an email automatically to the customer’s email address. We have to manually download and send email one by one. The second issue that we have with shipping is, it doesn’t create “FedEx”return labels at all. While it prints outgoing order labels from Fedex but it doesn’t print the FedEx return label unfortunately The last issue that we’re having with shipping is; when we print the labels it allows us to see how much the label cost at that moment, however once we go back to the same page to see how much the label that we printed cost, it doesn’t show the price paid for the label unfortunately.

Veeqo has allowed us to consolidate and manage all our orders from different sales channels, and easily keep on top of our shipping and inventory. It has saved large amounts of time in booking and shipping orders, and the internal notes section has allowed the team to communicate efficiently during the pandemic. A must have for any ecommerce business.

Honestly, my only complaint is that you need if searching for a customer name, you need to check a box to make them appear in chronological order, most recent first.

Great customer support and integration with other apps.

A few times has not updated with our website.

Nice interface to look at and looks slick on the front end.

The inflexibility of the features that you need and the related charging mechanisms is hugely frustrating. Their inability to listen to customer feedback and deal with very simple requests is quite something. The experience and flexibility that was sold to us wasn't real unless you went to Enterprise. If you're a high volume and low margin retailer their pricing structure is crippling. We needed...

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Mobile apps Products and stock sync Automation of fetching or mapping existing products from different online stores - Amazon, eBay Easy to use

nothing

Takes out a lot of the headache of shipping labels and despatch. Saves a lot of time overall. Good support from Vera. Good that there is an app too - which should be developed more hopefully.

Doesnt work so good with XERO. Also a little buggy at times with some anamalies - but this is gradually improving all the time. The rest of the support team could be a little less dismissive at times and listen better...like Vera does.

all the basic features - Oceans Alive Health gets some minor efficiencies out of this product. Has a simple layout, with minimal features.

end up spending an extra 3 hours shipping amazon prime orders as its really clunky. They never prioritise the important things. tell small fibs when trying to fob you off and say its amazons fault without taking responsibility. Got us to commit to a contract saying its all singing and dancing when it clearly isnt - STAY AWAY if you want to save yourself time and cost and want to be efficient! Doesnt do what it says on the tin so well. another example, after 2 years, still doesnt recognise that a customer has placed 2 orders so should merge them, thereby saving postage costs. Total disrespect to sellers to keep saying fixes are around the corner when they clearly are not.

Stock control around the world in Amazon warehouses, reduced our stock holding and increased our sales by at least 50%

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- The platform is intuitive and easy to use. - The support offered is fantastic. - The price is just right. - Saves us hours per day.

We haven't come across any cons yet. We've been using it for a few months now and everything has been working fine.

Very easy to navigate, great customer care.

Updates take 10 minutes

Speed Reliability Ease of use

Nithing

We switched to Veeqo in May 2017 and before Veeqo integration we were processing upwards of 20 orders a day manually. This software has saved us over 2 hours a day and that time has been used to grow the business. We have additionally set up a online business account with Royal Mail that we also manage through Veeqo having us additional time and money on sending customer orders.

No cons were added to this review