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Incident Management Software with Configurable Workflow (2026)

Last updated: April 2026

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117 software options

Workday HCM logo

Human capital management system

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Workday HCM is an HR solution that helps organizations manage the global workforce. The system supports companies of all sizes, enabling organizations to comply with local regulations. Workday HCM features embedded AI insights that give organizations an understanding of the workforce. Using machine learning, the software enables teams to analyze employee data to deliver personalized recommendations, helping HR teams make informed decisions about people.

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Salesforce Service Cloud logo

AI powered customer service management platform

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Agentforce Service is a customer service platform offering seamless support across channels like contact centers, field service, HR, and IT. It integrates human agents with AI on a unified platform to personalize interactions. Features include omni-channel engagement, case management, knowledge bases, and analytics tools, enabling organizations to enhance team performance and customer satisfaction.

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Freshservice logo

A complete IT service management (ITSM) tool for business

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Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release, and knowledge management tools.

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SolarWinds Service Desk logo
Category Leaders

IT Service Desk & Asset Management Software

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SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days.

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SiteDocs logo

Cloud-based digital workplace safety and compliance solution

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SiteDocs Safety Management Software helps companies streamline operations with digital forms, ensure compliance with real-time monitoring, and reduce injuries with advanced analytics.

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AlertMedia logo
Category Leaders

Identify threats and respond faster during critical events.

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AlertMedia’s Risk Intelligence and Response platform enables fast, confident decision-making when people, operations, and brand are on the line. Combining real-time intelligence with communication and response workflows, teams know what’s happening, who’s impacted, and what to do next.

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GoAudits logo

Audit and inspection management software

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GoAudits is a mobile inspection and auditing platform that enables businesses to conduct digital inspections across multiple industries. The application offers customizable checklists, offline functionality, and automated report generation to streamline quality control processes. GoAudits works across web, iOS, and Android devices, allowing teams to capture data, assign follow-up actions, and analyze performance trends through interactive dashboards.

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Novara Flex logo

Cloud-based EHS risk management tool for workplace safety.

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Flex is a cloud-based EHS platform for businesses in construction, utilities, transportation, and other industries to manage safety programs effectively. It offers various features, such as incident management, inspection checklists, training management, and compliance tracking.

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New Relic logo
Category Leaders

Performance testing and monitoring management software

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Streamline incident response with real-time monitoring and automated alerts, tailored for software engineer practitioners.

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ManageEngine ServiceDesk Plus logo
Category Leaders

Cloud IT Help Desk Software

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ManageEngine ServiceDesk Plus is a help desk software and asset management tool for small, mid-size & large enterprises to manage and troubleshoot IT requests

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Onspring logo
Category Leaders

Cloud-based GRC solution for enterprises and governments.

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Proactively manage enterprise and IT incidents as they occur using automated workflows that communicate immediately with impacted parties through triggered data alerts. Establish relationships between incidents & impacted elements, such as locations, policies, risks & business continuity plans.

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A1 Tracker logo

Enterprise risk management software

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New generation incident management software designed for loss run reporting, metrics, & notifications to streamline management.

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Vivantio logo

Flexible Software. Focused Service.

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Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across IT, HR, GRC, Facilities, Finance, Legal and B2B Customer Support.

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Zoho Creator logo

An all-in-one AI-based low-code app development software

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Zoho Creator is an AI-based, low-code platform that enables users to build custom apps, automate workflows, manage data, and enhance business efficiency. It supports enterprise architecture, legacy system modernization, and digital transformation with integrations and built-in analytics.

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HSI Donesafe logo

Cloud-based EHS management tool for workplace safety.

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Report and resolve incidents fast from any device. Capture details in real time, assign follow-up actions, and track trends to prevent future issues and improve workplace safety.

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LogicGate Risk Cloud logo
Category Leaders

Cloud-based compliance solution for GRC.

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LogicGate Risk Cloud is a no-code governance, risk, and compliance (GRC) platform that scales and adapts to your changing business needs and regulatory requirements. It combines a suite of purpose-built applications with intuitive technology that allows risk professionals to form, evolve, and communicate a market-leading risk strategy.

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Dashpivot logo

Project management & delivery software for industries

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Dashpivot is a flexible project management and delivery solution which enables construction, oil & gas, mining and other industrial companies to improve how they do work and deliver projects. Dashpivot organizes and automates the movement of site data and then displays it in workflows and analytics.

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Intellect QMS AI logo

QMS AI SaaS and on-premises solution for quality management.

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Intellect is an AI-powered Quality Management System (QMS) designed for manufacturing, life sciences, and other regulated industries. The SaaS and on-premises platform is designed for quality teams to automate processes, ensure compliance, streamline document control, and lowers operational costs.

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Cority logo

Cloud-based EHS management software

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Cority's incident management software, developed, supported and continuously enhanced by certified professionals, collects comprehensive incident data for root cause analysis, corrective actions, and proper notification, ensuring organizational learning and compliance.

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BIS Safety Software logo

Learning and Compliance for high-risk industries.

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BIS Safety Software’s Incident Management system helps organizations track, investigate, and resolve workplace incidents with ease. Featuring CAPA, audits, compliance tracking, real-time reporting, alerts, and risk analysis, it streamlines processes and strengthens safety outcomes.

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WorkClout logo

# 1 Rated Quality Platform for the Automotive Industry

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Respond to issues and incidents more effectively. The purpose of an incident management process is to restore normal service operation as quickly as possible and minimize the adverse impact on business operations. WorkClout ensures that the agreed levels of service quality are maintained.

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GRC Toolbox logo

Where govenance, risk and compliance meet for success

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GRC Toolbox is a web-based software solution for governance, risk, compliance (GRC). Companies and organizations around the world rely on GRC Toolbox to successfully manage risks, monitor controls, manage policies and contracts.

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SafetyQube logo

Top rated, customisable EHS software for mid size companies

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SafetyQube is a market leading EHS software that helps organisations save time, manage EHS complexity and stay compliant. Collaborate easily, streamline EHS processes and break barriers that compromise Health & Safety standards. Free trial, quick setup, transparent pricing and world class support !!

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VelocityEHS logo

Environment, Health, Safety (EHS) Management Software

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The new VelocityEHS Accelerate® Platform simplifies tracking all types of Incidents, manage corrective actions, report & analyze, giving you the flexibility to control every aspect of incident management anywhere, anytime with its robust workplace Incident Management Software Solution.

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Resolver logo
Category Leaders

Risk platform for enterprise resilience

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Resolver's Incident Management Software is a complete solution for responding to, reporting on, and investigating incidents. Standardized incident capture and powerful reporting allows you to quickly understand what's happening and why. Manage resources, minimize impact and prevent incidents.

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