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Basecamp

Flexible project management & team communication tool

Basecamp Reviews

Reviews summary

Pros

Excellent customer support. Company had a blog and podcast worth checking out if you want to learn about great strategies for working remotely or for management techniques.

Jennifer N.

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This software was used by an executive pastor I hired and it had great channels to utilize and overall worked seamlessly. Once I figured out it was very intuitive and helpful.

Chad G.

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Benefits are that company can post all my projects on there for me to access. Improvement can be made for making the website more appealing and maybe having a more reliable search bar.

Rinku P.

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Cons

Since there are no categories or threads, conversations get lost inside Campfire and it is quite difficult to find specific things that were discussed in the past.

Giammarco P.

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Finding the BaseCamp is sometimes difficult. I have lost the link and was delayed in accessing the info.

Colleen F.

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The lack of tagging or labels in projects is a bit of a limitation, although ultimately only a minor annoyance in the overall workflow.

Shea M.

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Overall rating

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positive reviews
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12,873 reviews

recommended

Overall Rating

We use it every day!

Reviewed 7 months ago

Overall Rating

Not as flashy but a great solution for a specific type of organization

Reviewed 10 months ago

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Improve project management effectiveness

Reviewed 3 months ago

What i have realize with Basecamp is, we have improve the way my team communicate. We have ditch from using email or other messenger application, and mainly using Basecamp as our communication platform. It is effective because we can quickly pinpoint the subject of our discussion and attaching document to it.

Pros

Tracking for a project progress by team members and keeping a quick communication contact with my colleague is easy to do with Basecamp. Its workflow method to managing many project that are running at the same time is flawless. Separating each team members roles and their responsibilities towards the project only need a single click.

Cons

The feature tools name is quite funny, they use term 'campfire' to indicate messenger board where people gathering for discussion. There are some integration that are not well connected, my integration with google calendar is choppy and some of my calendar event is not properly exported to Basecamp calendar.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Making project management easier

Reviewed a month ago

Overall, Basecamp is a solid product that I use almost daily to manage projects. I haven't had any major issues with the software but would like to be able to easily reference tips and tricks to improve my workflow.

Pros

The ability to collaborate with other people on my team on task management is critical to making sure the work is done on time. Basecamp also allows me to communicate with clients and vendors on project specifics tasks and goals which means less time writing emails and more time getting things accomplished.

Cons

The user interface is a little too bare-bones, and things aren't always intuitive. I would like to see more tips on how to set projects up and manage them properly.

Overall Rating
  • Value for money
  • Ease of use
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  • Likelihood to recommend5/10

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I'm not sure if it's the same people on this one, since there are different versions of this gig sw

Reviewed 2 years ago

For the fact that it's an app on a major app store, I would have obviously come across it, for the fact that it was something of some form of various thing that I would come across in categorical and ad hoc searching, as it turns out. Aside from not understanding what the purpose of the software was, based on the description that was included in all of the versions in the App Store, I found it particularly...

Pros

In essence, I suppose that this app seems a bit in opposition to the browsing app store user coming across it and then, at some point, upon trying to understand what the portent of the impact of the software is, fairly soon turns up browsing through more apps, wondering what this app is about; particularly to have 3 release versions of it, at this point in time. Regardless, it turned in to a yellow...

Cons

I feel like the spirit of development in software, for the purpose of disparaging the client, of a completely different and separate supposition of relation, whatsoever, in regards to the original purpose of meeting with these developers, is simply wrong and unprofessional. These developers cause a significant problem in a different locality between people who are not housed in downtown Los Angeles,...

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  • Value for money
  • Ease of use
  • Features
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  • Likelihood to recommend9/10

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Good software for building project management

Reviewed a month ago

I mainly use it to collaborating on project with my team members which working on the other branches. We can communicate and work on the same task in real-time and making the project collaboration process very effective.

Pros

The feature and menu is perfectly placed in the software dashboard. I can easily find the tools that i need really fast and that has speed up my work progress. All my project and the progress can be tracked by the visual percentage thus make it more easier to know the project level of completion.

Cons

Basecamp tools for task management is somewhat lacking because there are no tools to managing a complex project that need many resources for the project. The software dashboard and overall design is too old and very unappealing compared to other software that has more modern looking software design.

Overall Rating
  • Value for money
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  • Customer support
  • Likelihood to recommend10/10

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Basecamp is irreplaceable! Trust me, we actually tried too Lol!

Reviewed 2 months ago

We use base camp for each department. Every team has their own project. Within each project is every teams important training documents documents, files, and weekly tasks. We use the ping feature for group messages. It has made file sharing very easy. Many of our documents have to be referenced by several different at various times throughout the year. Basecamp makes it simple to keep up with these documents.

Pros

Basecamp has been an amazing product for us for years now! It allows us to manage projects in events by keeping to do lists, files, and instructions all in one place.The team I manage uses it to assign tasks, communicate between team members and keep up with conversations so we can reference them later, and , keep track of files and receipts. Every document and system that our team members need access to can be attained in one place. There is a little bit of a learning curve at first but it makes sense very quickly the more you use it.

Cons

There is a little bit of a learning curve at first but it makes sense very quickly the more you use it. There are really only two things that I dislike about Basecamp but I’ve learned to live with them for now. 1.). There is a great variety of ways to send communication. You can send a ping (which is kind of like an instant message), You can make a comment on the general message board of each project,...

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  • Ease of use
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  • Customer support
  • Likelihood to recommend10/10

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Basecamp as a tracker for project and task

Reviewed 16 days ago

I have use it with my team for our marketing department and it proven has help us to accelerate our effectiveness in finishing our task and project. Its build-in communication hub let us to communicate quickly and solve any problem arise on the spot.

Pros

The most impactful feature that Basecamp has for me is the ability to know the percentage of the project that has finish and track which element is complete or still under progress. It help me to have a better insight of the project completion and go forward with the report. Its minimalist concept of the dashboard also help me to find the tools that i need quickly.

Cons

It is perfect to managing a simple and basic project with this software, but it will be harder to manage it for a project that need feature like Gantt Charts or Kanban Board that are more suitable to manage complex process project.

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  • Likelihood to recommend10/10

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Helpful software

Reviewed 3 days ago

My experience in using this software to collaborate project with client is very positive. The client portal is very useful for for our client to monitor and chip-in on the project that we are working together. Our client is very happy with the transparent of the project process.

Pros

Basecamp is one of the easiest task and project management that i has use. Its simple tools in managing task avoiding confusion when i choose which tools that are suitable with the task objective that i working. I have become more productive in working together with my team after implementing this software on our working system.

Cons

Basecamp don't offer integration to services that i need, like Github and Jira. They offer quite large of integration with their software, unfortunately not the one that i need. Other than that, the project and task management is quite basic that i can use it for managing a challenging task that need a complex process.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Working with client using Basecamp

Reviewed 2 months ago

I really like to use Basecamp especially when client can shared the collaborative project with their team on real-time and adding input for the project.

Pros

Basecamp is very useful when i running a project that are involving client in to track the progress and process of the project directly. The message board is very useful that acted as a memo board for any update from company for mass distribution.

Cons

I'm trying to copy a task for recurring daily task, but there are no option to do it directly and i need to copy it manually and it is kind of ineffective and taking too much time.

Overall Rating
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  • Likelihood to recommend8/10

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Great scalable solution for small and medium size businesses

Reviewed a month ago

For small to medium-sized businesses, Basecamp is a great solution to simplify the process of creating new products, from ideation to completion.

Pros

Basecamp is very easy to use, the interface is clean and intuitive. We can invite external clients to see the status of their projects without incurring in additional costs and the pricing strategy makes sense for us. We can continue to hire new people without having to buy additional licenses.

Cons

I with that tasks had their own ID that we could refer to later. Moving from systems such as Jira where each ticket had an identifier, this is something we miss in Basecamp and would love to see implemented.

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  • Likelihood to recommend10/10

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I am a user of Basecamp

Reviewed 2 months ago
Pros

Basecamp is great and fantastic I like how the dashboard has the HQ tab and also allows you to create a theme for the kind of project you intend to start and you can add people e to e.g if your theme is "marketing" you can in invite people with different projects to that theme. Awesome as it also shows ideas on the board messaging.

Cons

The only thing I needed to get used to are tabs..Instead of a timeline or list of activities it has tabs which are not any bad if you know what to add in them. Highly recommended.

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  • Ease of use
  • Features
  • Likelihood to recommend10/10

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Great for Project Management

Reviewed 2 months ago

Love basecamp. Easiest software to use to project manage. We use this every single day. Don't foresee that changing anytime soon!

Pros

Such an easy way to communicate with teammates on a project, track our progress, share files, and project manage. We also use the basecamp calendar to track all of our marketing emails, social media ads/posts, print marketing, and events. It allows for easy "Traffic control" of marketing efforts. I also love that when you want to communicate on a project/task, you may have for example 10 teammates on the project but you can pick for your email notification of the new message/post to only go to specific individuals among those 10 included so it still tracks the conversation but only notifies those needed without overwhelming others with tons of email notifications.

Cons

Honestly nothing. This software has so much to offer and they have amazing notifications and tutorials that are 5min or less to learn more to better project manage and take advantage of everything it has to offer. If anything (and to be honest - perhaps they have it and i just dont realize), it would be great to have a quick way to review marketing pieces and comment on needed updates/changes made to a document vs. as almost like a "chat"... we separately use inmotion to review marketing pieces while also using basecamp to project manage.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Bang for the Buck

Reviewed 3 months ago

Our team has been better at communicating with one another and collaborating on ideas. It has connected the team and made it easier to know what everyone is working on without it feeling like big brother is watching what you do.

Pros

I love how I pay a yearly fee and I can have unlimited users, projects, files, due dates, etc. We looked into other software and no one could match the ease of use and affordability for a city government on a budget. I love how you can search by keyword and find what you need, I love the chatting option between employees and I love how you can create projects and assignments with ease.

Cons

I wish you could integrate your google calendar with this software.

Overall Rating
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  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Unburden your Inbox!

Reviewed 3 months ago

I encourage you and your team at least test this system. If you find yourself sorting through constant emails to find where you left off on a project- this is for you! For our team, this dissipates stress in the workplace and I have found it permit clearer communication across departments, providing for an amplified experience when teams meet in person- more productive meetings.

Pros

As a non-profit end-user, there are multiple projects I will have on my plate on any given day. In 2020 alone, I was managing the implementation of database training, following-up with Q&A from my colleagues while also navigating new tech integrations for our CRM. With so many moving parts coupled with a shift to heavy remote work, Basecamp provided an ease in transition, permitting us to keep pace with our current systems so that we would not lose the full measure of impact we have on providing aid to at-risk children during the pandemic. In short- less clutter in your standard email inbox and rapid collaboration within secure channels.

Cons

You do not have the ability to archive content, which can make sorting difficult if you are use to this dynamic in say Gmail.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend8/10

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Feature Rich and Effective for Project Management

Reviewed 3 months ago

I signed up for Basecamp to work within a client's Basecamp processes, and now I use it to manage most everything that I work on in collaboration with others. It makes a lot of sense and is intuitive once you accustom to how the projects and to-do lists work.

Pros

The ability to add clients to a project and hide them from information within the project is SO handy. We use that feature a lot for internal to-dos and managing the client without them seeing behind-the-scenes.

Cons

To-do lists are pretty basic. You can assign to a person and add a date, but if you are used to feature-rich todo lists (embedded images, color coding, sub-checklists in a to-do, etc) then you will be disappointed. And although I find the "me" tab easy and intuitive, when we add new members to a project they almost universally struggle in the first weeks to really use Basecamp to its highest functionality.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Basecamp - for small and (some) medium-sized projects

Reviewed 3 months ago

I use Basecamp to manage part of my projects. It helps me to keep in better connection with my clients and the members of the team. I think it is well suited for small and maybe medium-sized projects. It’s reliable and effective at keeping everything organized as long as your teams will have less than 20 members. But if you’re taking into consideration to use Basecamp, you must also evaluate the...

Pros

Basecamp has a very easy to use and intuitive interface. Managing and supervising projects is clean and efficient. It allows us to share only certain resources with the client. Groups allow team members to collaborate and share resources. Members can communicate real-time with the chat or direct messages(pings) or by posting on messages board. I can dismiss questions or responses if inadequate for the group....

Cons

There is no plan between Free and Business (99USD/month). Grouping and following longer discussions is not that easy. I would like to have the possibility to delete files in bulk. The calendar is just basic, it lacks many features like exporting or syncing with external apps/tools. I think there are too many email notifications. I would like to correct or edit online an already uploaded document. If you want to change the design after your company branding, don't expect that from Basecamp. I miss a standard feature to prioritize the tasks so we can drop out our custom conventions.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Decent project management tool for small teams!

Reviewed 5 months ago

We started Basecamp in v2 and still using it for smaller internal projects. Basecamp does a lot good when you are working with smaller simple focused projects which are run individually. Most of our clients are now demanding to be in Slack or MS Teams as part of collaboration so we have to move to newer tools and apps as required by clients. As part of 2020/2021 vision, we are now targeting to move all our artifacts and teams to Slack or MS Teams and service most of our collaboration/discussion/file sharing

Pros

The most important and stand out feature of the product is the fixed pricing. Its use all you can and no per user seating billing makes it absolutely a product for internal smaller teams. We have used this product for little over 2 years now and is used by various teams inside the company. With basic features like tasks, calendar, file sharing, we found it relatively smaller projects which does not involve too many requirement changes or too much of pre-start documentation required.

Cons

Handling large multiple projects, tracking each project activities, and above all tracking individual contractors work/ timesheet tracking has been a pain point with this product for us. Check-ins work great for a product company but since ours is a technology services projects where work really has to be tracked and detailed at most levels has been a challenge for us. Most of our clients are already on or they prefer/recommend apps from slack and MS Teams and demand to use basecamp in their ecosystem is not very in demand for us.

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  • Ease of use
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  • Customer support
  • Likelihood to recommend10/10

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Basecamp helps us streamline project/account management and increase our efficiency

Reviewed 5 months ago

Overall, we're very happy here at my startup marketing agency, HypeLife Brands, with Basecamp...we've been using it for a VERY long time and haven't looked back or considered anything else really. I think the 37Signals team has done a great job with the product from the beginning.

Pros

The ability to manage a team, often in multiple locales, especially in the days of COVID now, much easier than any other alternative out there.

Cons

Sometimes a conversation for tasks becomes non-linear though Basecamp is setup in a linear fashion, so it can be a bit tricky to manage that without the ability to thread comments, but this is more of an advanced user need I think :-)

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  • Likelihood to recommend10/10

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Fixed our team!

Reviewed 6 months ago

This program solves our disorganization and order of operations issues we were having.

Pros

I think the most impactful part of the program is that now everything is in one place and everything is accountable for I'm bored. You no longer have to worry if you directed someone to do something and if they completed or not. This now helps to get everything organized and in order as if there was an employee they're performing all of the work.

Cons

I haven't done anything that we liked least about it yet play the but we do like the improvements because we had tried it a few years ago and it didn't work as well as it does now for our company.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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The best all in one HQ for remote teams

Reviewed 6 months ago

Overall, I love the way it feels like a virtual headquarters for your company where employees can chat, stay up to date with projects, and post all related docs and files, and integrate schedules, but in order to get the best experience with running an office remotely there is such limitation and little customization available. This is a great start, but you still need to use other tools to get a comprehensive set of tools to run and operate your business.

Pros

I love the fact that basecamp feels like a virtual office. The dashboard looks like virtual rooms that one can enter depending on the department you want to access. Basecamp has many features to make it feel like you're at the office like the different departments with access to files, chat, project management , to-do's, groups, and a link to schedule your time and tasks and keep track of meetings.

Cons

There is very little customization that can be done besides adding a company logo, and setting up your departments, groups and selecting which features to incorporate into the department tiles. I would love to be able to custom colorize the look and feel to make it more unique and visual, but there are limitations. Each tile that can be used for departments or projects, also have very little room for customization and you're not able to create any unique features besides your standard to dos, schedule, chat, and files.

Overall Rating
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  • Likelihood to recommend8/10

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Great choice for team discussion, file sharing and basic task tracking

Reviewed 8 months ago

Our overall experience has been great. We were using a custom-built tool for team communication, but ultimately decided that Basecamp just has more features and will save us a lot of cash in the long run versus building the tool ourselves. It's nice that there is a flat charge for the service, instead of charging by the user like some other services do. This saves us a considerable amount of money.

Pros

It was very easy to setup and get going. We just invited our team members in with each of their email addresses and it handled the rest. Our entire team found it easy to create their account or do a social login. We use it primarily as a message board and chat system on our team. I really like how the entire message board is searchable, which is useful for finding things later on. "Remember when we...

Cons

I was hoping for some kind of wiki system to be included with Basecamp. You can kinda make up your own wiki using specific categories on the message board and file sharing, but it's not quite the same. A wiki would be really helpful for internal documentation.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Basecamp - Great for young people, not user friendly for older generations

Reviewed 8 months ago

I had to give a presentation on Toastmaster's Pathways and navigating to and through Basecamp and I realized we are not utilizing a lot of the great features Basecamp offers. Again, a lot of the members I've spoken with (both local and international) all say the same thing, that it's confusing to navigate through, the look of the website changed and the headers are confusing. The word Basecamp didn't...

Pros

I use this software for my Toastmaster's Club and it has a lot of great features that aren't being utilized because of the confusion of maneuvering through it. I can: leave feedback or ask for feedback from other members, track my progress via pie charts, access multimedia learning materials easily, store documents related to my project for historic record or for easy recall.

Cons

Toastmaster's is an world renown organization that has a very even mix of younger and older or retired members; the oldest member in my club is 92 years old. As of June this year, everyone was required to get a Pathways account and log into their Base Camp. I am one of the younger members (39 years old) and even I didn't find Basecamp to be clear cut or intuitive and was frustrated. It got so bad,...

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  • Ease of use
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  • Likelihood to recommend10/10

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Recommended - Use it daily

Reviewed 9 months ago

We use Basecamp almost on a daily basis. It is fantastic for managing our team and different partners. Our operations side has also been thrilled with the lists that Basecamp provides. Makes it easy for managers to see what has been completed

Pros

Basecamp is well suited for project management. I've used Trello historically but it never had the same degree of functionality. I love the fact that I can have lists, easily collaborate with others and make it almost like a task force that I can assign to various people on our tea.m It was easy enough to implement and also great if you need to hit the ground running since the learning curve is virtually non existant.

Cons

I use Basecamp 2 and the part I like least about the software is that within the cards itself, I can't @person to provide updates. I can assign various cards to specific people but can't call out specific individuals in those cards.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Basecamp allows me to track my team's progress easily and efficiently

Reviewed a year ago

I've used Basecamp for my team for several years now. The communications solutions, file management services and archival features are all excellent. As an administrator and user, I highly recommend Basecamp for any organization with several ongoing and simultaneous projects.

Pros

Basecamp is a project management solution that allows me to stay on top of my team's projects with ease. Projects can be categorized and organized so that only members working on a particular project are exposed to the communications and back and forth. We use Basecamp as our primary solution because it is easy to implement and onboard, simple to use and has a robust set of features that are among the best in the industry for what we need.

Cons

My only complaint is that the different versions of Basecamp have different features. For example, the version we use does not allow for time tracking. While this is not necessary, as we don't bill out by the quarter hour, it would be a nice feature that would allow me to better understand how long certain tasks take my team members. If Basecamp had universal features across all versions, this would be a miracle solution.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Basecamp Has Helped Us Organize the Chaos

Reviewed a year ago

Our marketing team was the first to implement Basecamp, and, eventually, the benefits to project management were so evident that most of our company uses the platform—from R&D to technical support. The application is quite intuitive, requires very little training for use, and offers multiple ways to communicate: private messaging, group chat, and message boards. The integration Basecamp offers with Google is also seamless. Tip: Once your teams are established, setting communication expectations for each tool is a necessary step to achieving a high efficiency.

Pros

The integrations that Basecamp provides make communication for cross-departmental projects quick and effective. The integration we use the most is the support of Google Docs, Google Sheets, and Google Calendar. Within Google Drive, the folder system makes it often difficult to find documents, but Basecamp allows not only Google Docs and Google Sheets to be linked to, but conversations about that specific document to take place in one place. This makes it easy to hand off documents and files to another department, route items to our publication team, or to request feedback from partners. As an original user from Basecamp 1, there have been so many improvements to the second and third editions. Basecamp certainly does an excellent job listening to its users.

Cons

The only change in version 3 that I am disappointed with is the elimination of the built-in calendar. What used to be "Events" with an interactive project calendar became the "Schedule." The Events interactive project calendar functioned a lot like a Google Calendar, which allowed someone to see all touch points on the calendar itself. The "Schedule" is mostly a list of upcoming events. However, the benefits of the folder systems, the access to resources, and the task assignments outweighs this issue. Plus, if you are a new user to Basecamp 3, you won't even be aware that anything is missing.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Hands-down my favorite project management software

Reviewed a year ago

I really love Basecamp. It is simple, powerful, and gets out of your way so you can get work done. It has replaced about three other apps (including Slack) for our team. In Basecamp communication is now centered on getting things done and improving our products versus just chatting. There is an ideology to understand when using Basecamp but if you can adopt that you will be more productive and less stressed about getting work done.

Pros

Very affordable especially considering how many other solutions it replaces. Very clean minimal interface that gets out of your way and lets you get work done. Very fast and reliable. The mobile app is fantastic as well.

Cons

There is a little bit of a learning curve with the single page interface but that is be design.

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