GymMaster Reviews

Gymmaster is very user friendly, with good permission options that allow us to offer different access to those team members that need it. We have found it easy to train new team members, as well as upskill existing team as required. The customisable options are great, as is the ability to get support when we need it! The integrations are helpful and easy, including Mailchimp, Zapier and Zoom.

Some of the reporting functions can be a little inconsistent at times, but support will usually remedy this quickly where required.

Hi Jeremy, thanks so much for taking the time to leave us this feedback! It's great to hear you're enjoying the system and are making use of our integrations to help streamline managing your club. We appreciate you pointing out areas we can improve for your business and will take this aboard for our future improvements to the system.

I found the set-up for GymMaster software to be very easy to integrate with my business, as well as merchant service account. Clear and easy to use instructions, but what I also find extremely helpful is GymMaster staff and support team always available to help. The software is very user friendly, easy to set up basic operations of the business and also to make changes along the way, (signing-up members,...

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Navigating through the backend in the very beginning was a little frustrating at first, as there are a lot of options, and some of the phrasing can be a little confusing until you get used to it. Some tabs and links that can be accessed from several points, which was a bit confusing, but GymMaster staff and support team has always done a great job of helping understand the back end, answer questions and how to adjust settings specific to my business model. I can call GymMaster pretty much at anytime and they will help me make the necessary adjustments, while explaining how to do it myself for the next time. Really helpful and great instructors. They make sure you have all questions answered and things in place before the call ends. Really friendly, helpful support team.

Hi Katie Thank you for your wonderful review. We are thrilled to hear GymMaster works well for your business and has provided you all the tools you require to make life easier for you. We do take pride in providing the best support we can for our clients and that we are always here to assist wherever we can. We hope you and your members keep safe and well during Covid-19 and don't hesitate to reach out to us for further assistance.

The software is easy to use and teach yourself.

Support, while awesome, it is hard to remember what the time change is.

Thank you for this review Stefanie, we appreciate you taking the time to send through your feedback. We have recently expanded our international support team, and increased our support hours to make it easier to keep in touch with us.

Customization GM offers is brilliant and extremely flexible. The dashboard is accurate and doesn't require double checking in reports, it's "at a glance" format tells me all the crucial things I need to know without wasting hours of running reports and filtering in excel like other providers I've used in the past. GM has saved me time and in turn money because of this. Boasting a huge degree of customization,...

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CON: I'm addicted to using it because it's so enjoyable to use and user friendly. So that's the con, it takes up to much of my time cause I love using it. HA HA HA. Truly no con here. Maybe some time zones get displayed in NZ rather than my Adelaide time zone. Again GM fix it straight away.

Hi Paul WOW, we are feeling very humbled by your feedback. It's great to hear that our software has been so enjoyable to use. We also take pride in responding to clients requests as we know we are continually improving the system for our end users. If you have any further suggestions for improvement please don't hesitate to let us know, the support / development team are always ready to take the call. Thank you again for the wonderful feedback.

The software provides valuable and necessary automated communication features as well as key seasonal data indicators that allow us to target, improve and grow our business. It provides a more substantial overview of our overall business health.

There is nothing I don't like as it works for us and the system as been continually evolved and improved over the years due to the diligence of the GymMaster development team. We are always forthcoming with new ideas and requirements for the system and the team as been very proactive in improving our experience. It just gets better and bette. I would like to see on the main data dashboard page a graph with metrics and filters indicating clearly what our average member subscription value is per week/fortnight/month without having to generate a report. Also a very clear a "Year to Date" overall revenue graph with filters.

Hi Sebastian and Thanks for your review! It's great to hear you are finding the automation and KPIs helpful in growing your business! Your feedback is very valuable to us in improving the system (and our training techniques) for your business and others - we will be sure to take your pointers on valuable metrics, graphs and training onboard in the ongoing development of GymMaster.

The GymMaster Software has been absolutely great for our business. We are actually a Car Wash but have been able to implement the GymMaster Software to manage our Unlimited Wash memberships as well as to use as our regular POS system. The POS part of the software has been very easy for our employees to use and making changes in the settings is quick and simple, especially when it comes to adding or changing products or memberships.

I wouldn't say that we disliked anything about the software but there were a few areas that could be tweaked to better serve other types of businesses, like our car wash. It would be great to be able to switch between users more easily. Our employees got frustrated logging out of one users profile and into theirs so we eventually just left it logged in under my profile and everyone just used that....

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Thank you so much for this feedback Clare, I have passed on your fantastic ideas and requests for a more specific type of software to be developed. It has been an absolute pleasure working with you and we hope to be in touch with you in the near future with a more tailored software solution

It integrates our security, automatic subscription payments, inventory and member app that our members find easy to use and accessible 24 hours a day.

Some background features seem to exist that we don't know are on or able to be changed. Some things happen automatically by default that I do wish were default set to off that we don't know are on until some unforseen action happens. As we learn to use it more and more we are able to work through these things but sometimes with updates it seems there are more 'default' options appearing waiting for us to find.

Hi Angela Thank you for the feedback. We are pleased to hear GymMaster has become such an integral part of the running of your business. The default options are something the team are already aware of and are currently addressing those. Thank you again for the great feedback and we look forward to working with you for many years to come.

I was able to start immediately on figuring out the system. We used two different softwares and they were hard for my staff. Gymmaster is great and easy to use. I set it up with no help the first night on memberships and how to input people.

I did not have a door system set up with the software. Not the company’s fault but it would have been nice

Hi Noel, thank you for the great feedback. We are pleased you found the system intuitive as we do try to make the functionality as easy to use for our clients. We wish you all the best and hope we can be of further assistance to you when you reopen.

The interface and the fact that there are explanations next to each function. Can give members freedom to manage their account and membership through portal The amount of fail-safe's in place to avoid mistakes or over charges Just an excellent overall software

That we are unable to provide a description for our classes, but can for bookings. Our gym only offers classes, so we have no need for bookings. PLEASE ADD ONLINE DESCRIPTIONS FOR CLASSES TOO. That we cannot put variations (size, color) on products which forces us to put in a new product for every single size and color. LOOK INTO HOW SQUARE POS FUNCTIONS WITH VARIATIONS.

Courtney, appreciate you taking the time to give us this feedback and for your suggestions on future improvements! You'll be pleased to know that online class descriptions are currently available in the system, if you'd like a hand with this please don't hesitate to reach out to support. The point of sale improvement you mentioned is on the team's radar, I have notified them of your interest to assist in prioritizing the project. Thanks again

We liked the seamlessness of membership sign up and swipe access assignment.

It was challenging werent able to fully integrate with debit success.

Renee, thanks for taking the time to leave us this feedback. Glad to hear you're enjoying the streamlined experience our fully integrated 24/7 access system has to offer. Thanks for your note on the billing provider front, hopefully you found a solution that suits from the range of other providers we have on offer. Be sure to get in touch with support should you need any assistance with this, or any other requirements for your gym! Thanks again

Being able to use it anywhere! No matter where I was, I could see who was coming into my 24hr gym & if there were issues I could fix them, even from my phone. Having the ability to let someone in through the 24hr access door by pushing a button on my phone, saved me a lot of headaches.

I did struggle a bit with finding which reports would give me the information I was after.

Hi Michelle Thank you for the wonderful review. It's great to hear GymMaster has made life easier for both you and your members. Your feedback on the reports has been forwarded through to the team to work on. We are always happy to receive feedback as we want the end user to have a great experience using the GymMaster system. Thank you again.

It is so user friendly and not archaic like many other software systems I have worked with. They are constantly upgrading the system with improved features.

I would like to be able to break down some reports more or when you print a report, the way you specified the sort would remain in tact.

Thank you, Tosha! It's been our pleasure working with you over the last 10 months.

I like that it can manage our members in terms of automated reminders when memberships are due etc

I feel that we are always behind in terms of using the latest version. I feel I never know if we are using an outdated version or not

Thank you for this review Charlie, we enjoy working with you and appreciate your feedback. We are continuing to develop new ways of letting our clients know about upgrades they can access. We look forward to updating you on these changes in the near future.

I wanted a keyfab system that was inexpensive but that also had some of the features of "bigger" players. I found GymMaster and was thrilled that their upfront costs were so much less expensive. Easy to install and use and their launch program provided one-on-one guidance. Most importantly, their customer service is extraordinary. I have been an international consultant in the health and fitness industry for 30+ years and I would highly recommend them to anyone--and I'm not getting a dime to say any of this. Literally, I am a customer.

Although it was not an issue for my application, I'd like them to offer a second keyfab option that are a bit more rugged for clients/members who abuse their keychain. LOL

Hi Casey, Thanks so much for leaving us this amazing feedback, we put a lot of effort into keeping our costs low while maintaining the best quality system and service possible, so it's always great to hear our customers are noticing! I will pass your idea on to the team for extra strong key fobs, can't say we have had this request before, but it's super handy to have this feedback on hand when making future decisions with suppliers. As for the members who love to rough up their tags in the meantime, we also recently have released the new option for Bluetooth door readers. This allows members to use their phone to enter the club via the members app without RFID tags on them all the time. Maybe a solution to consider down the track!

POS is quick and easy to use. Door release is reliable. Reports are easy to create. Very user friendly.

I cannot fault it. Our previous software was very complicated and hard to use.

Hi Dallas.So thrilled to hear the GymMaster software (and hardware) has played an integral part in the day to day running of your facility. We aim to make the software as user friendly as possible so all staff feel comfortable using GymMaster. Look forward to more great years ahead.

New to the service, and have yet to see one positive thing follow through. We cannot even get this thing to work!

1. Company is located in New Zealand, they do not have sales/support to assist with US clients during their regular business hours! 2. Invested in all materials (Ipads, marketing, etc) to find out the application does not work on Ipads! 3. Some one always has to call you back, they never know how to solve a problem on spot, it takes hours, or days for an answer! 4. So much more! I am furious

Hi Brianna We're sorry for the delayed response and that you had an unsatisfactory experience with us. GymMaster's support hours are 10am to 11pm Pacific time, which is displayed on our website and within the software itself. We do acknowledge there is limited support outside these hours, however, we also offer an emergency after hours contact for our client's with more time sensitive issues....

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I like that you can bill the customers account for purchases. I like how you can view account history. I like how easy it is to use. Customer service is great, [SENSITIVE CONTENT HIDDEN] is my favorite!

That you cannot take all linked members and main members member owing and bill one big amount I have to go to each person to bill their account.

Hi Sara, thanks for taking the time to leave us this review! We're so glad you are enjoying your experience with GymMaster. This functionality is currently on our radar as a feature to implement - in the mean time we would be happy to schedule a session to discuss other debt collection features available through GymMaster that might help streamline the process. Thanks again for letting us know, client feedback helps us prioritize features that will improve the software.

Ease to navigate and constantly finding more features that make our jobs easier, the support we get is unreal as well! The team are always so good to deal with.

We where hoping there would be a manual Of some sort sent out with our purchase of the system so that we could work through the features but even so we picked it up easy enough and with the help of the training and support team we where able to train our staff easily enough

Hi Travis Thank you for the wonderful feedback, it's always good to hear how GymMaster management software has been easy to use and that the support team have assisted you when needed. Our manuals are generally all online, with a huge variety of supporting YouTube demonstrations to walk you through the different aspects of the system. We look forward to working with you as you grow.

Ease of use, functionality, search options, customization.

No problems at all, In the early days of learning the software was a little hard to get live customer support due to time zones, but they were extremely helpful.

Thanks for this great review Stefan, we have expanded our support team internationally to cover more time zones now. We really appreciate your feedback.

It had every thing I needed to run a small personal training gym. Used this system throughout the existence of our gym (quite a few years) and the price remained the same throughout. My queries were always answered immediately and the support was excellent.

No cons were added to this review

Hi Carron, thank you for taking the time to review GymMaster. We've really enjoyed having you on board the last three and a half years, and wish you all the very best in your future endeavours.

I love how this system does it all. The functionally of the program and being able to do it all under one roof. Its like a one stop shop for your gym.

Its very clicky. I don't like how I can not see upcoming appointments from the main screen. I have to gym around to find age against membership. I would like to see one platform screen to add all necessary information for health.

Thanks for your review, Kimberly. We're thrilled that GymMaster is a one stop shop for your business! Thanks also for your feedback about upcoming appointments. While we intentionally try to keep the dashboard as clutter-free as possible, we are always open to suggestion for a better way to display this information :)

The GymMaster System is very easy to use The software is very intuitive to use. The client file information is stored in a very readable format

The only frustration that I have is that in the area of notes. In the previous versions all of the notes were able to be read in one block. Now there are a series of notes which makes it difficult to read quickly.

Hi Chris, thanks for your wonderful review! We'll be updating the notes section in the next release to make them easier to be read quickly :)

GymMaster is straight forward & user-friendly. I log on most days to book Gym classes and manage of subscriptions. There is also a portal to order protein shakes & coffees for after your workout.

It would be great if they could incorporate a bit of a sharing platform for gym users to share their progress, motivation & support.

Sarah, thanks for your feedback on your experience with us so far! Awesome to hear about your thoughts on the system from the perspective of a member. We hear what you're saying about bringing more social elements into the system! helping clubs build their community is definitely a big focus for us and you'll be pleased to hear we do have some projects in the works on this front! Thanks again!

Love how easy the menu is to use. Customer service is great too.

There was really nothing wrong it. No cons.

Hi Gerardo, thanks so much for your kind words. Our team works hard to give the best service possible so its always nice to pass this feedback on to them!

Software contains a lot of useful features and is rather user friendly. Data collection is also fantastic. Staff are friendly and do their best to assist with any issues that arise.

Initially operating some of the features was quite a task. Can be difficult at times gaining support in the afternoon in Melbourne, as the company is based in New Zealand and therefore close early business hours.

Thank you for this review Dylan, we appreciate your feedback. We have expanded our support and training team internationally which means we will have more staff available in the afternoons. Feel free to let us know if you wish to book in a session with them!