My PT Hub Features

The apps layout is aesthetically pleasing, there are some cool resources within the marketplace that help trainers learn how to scale their business.

The workout programmer deletes workouts and rearranges reps, sets etc. The event streaming feature won't allow you to save activities. When you book sessions with clients, the calendar in the app shows the correct date, the email confirmation sent to me was something different and then the email confirmation sent my client was a completely different date. One booking, three dates. When I asked customer service I was passed from rep to rep until they just stopped responding to me. I was told that my-thug doesn't issue refunds, they also don't issue the service that they advertise. If you are looking to automate your business and scale up. Mypthub will make your experience aggravating and will double your workload. Please save your time and money

I am very sorry to see that you would not recommend mypthub to any other trainer! With the workout builder, only if you do not enter a metric it will not save. The event streaming is integrated with other platforms so providing the booking for this so your clients can join in! The only time that the event will show incorrectly on the calendar is if they have input their timezone incorrectly,...

Read more

Easy to set up payments and send clients direct links for them to purchase.

Too many things to mention. Mainly just not user friendly for the clients. Clients hated using the software. Made retention unbelievably hard.

I am very sorry to hear this, Oliver, would love to get some more in depth feedback from you, if you can please email support@mypthub.net would be good to have a chat about what we can improve.

I love how easy it is to use this app. I love being able to bundle my documents, with payment, with interactive workout videos. I love the ability to set my calendar as well as personalize my own app.

My only irritance with the app is small the vidoes have to be to use, and how it makes it difficult to add your own videos to your packages. It also has to many hyperlinks. I understand that its trying to optimize my options. However, its making me feel like I am taking a quiz when i put together a workout or a meal plan.

Thank you for your review, Nikia! So great to hear you love the app and how easy it is. We have so much more coming to mypthub so what you see I can assure you it will only get better, sp keep your eyes peeled... As always, if you ever need anything at all, please do pop an email to support@mypthub.net

This software is simple to use, not bare bones, but not too complicated. The UX/UI is intuitive and does not feel as if there are too many bells and whistles. I like how streamlined this makes the experience for the administrator and coach and also for the client.

Client tracking for exercise and nutrition was not as competitive as it is for other programs like for Trainerize. At the time I used the program, there was no easy way to track client calories and macronutrients. Otherwise nothing else that I particularly disliked.

That's great to hear! We would love to get some more feedback from you about the tracking, please email support@mypthub.net and we would love to talk to you about this.

It is the best app i've used so far. Theres just a few things that could help improve this. 1. I love that you can have your own logo/branded app. Its a same you can't search for the brand name on apple store though 2. Theres many set nutrition plans and workouts, even though I haven't used any, i think this is good 3. You can sync your calendar so that booking come up on your phone calendar 4. email notifications for each booking or change of booking. 5. Instant messages are there 6. clients can log there food/food diary

1. before they upgraded, when you entered the amount of weight and reps it would duplicate automatically when you press another set. Now you have to enter the whole thing each time. You want to do as little as possible while you're with your client. 2. You already pay so much for the app and they still take a fee if clients purchase a package (sessions) using the app. I lose a wapping £30+ when my...

Read more

Hey Vanessa, Firstly, I would just like to say thank you for writing a in depth review on My PT Hub and that we are the best personal training app you have used! When you enter a weight and reps to an exercise, it will then populate when you add another set so you do not have to write it out again. A percentage is taken from each payment, this is what is charged by the bank, however, we are hoping...

Read more

The template design of creating workouts made it fairly easy to build and make changes to programs. However you were limited with the parameters of the exercise. (Sets, reps, time, RPE ) anything off of that you would have to include in a separate note. This would not be good for a Powerlifting program, CrossFit, or any moderate to advanced functional training. Basic programming with basic features. If SIMPLE is what you're looking for, here it is.

Promoted all these features that are supposed to be included, but don't actually work. The hardware integration is a joke, does not sync and record anything. The client dashboard is garbage and includes the bare minimum of features. The videos are slow/ lag and looks cheap. Even if the company made updates to the software I was unaware of it. As a paying customer I was not even informed there was an upgrade. Not that it would have made much difference.

I am very sorry to see you did no like the mypthub software, we have created the workouts and every other area to make it easier for all users! I can see that you were on the older version of mypthub, we do now have a new version which was created over a 2 year period and is more expensive as it is a stronger product with 100's of new features. If you ever want to discuss this, please do in touch with our support team and we will be more than happy to help.

I think it does have a lot of features. I have experimented with all the other similar providers (trainers, truecoach, ptdistinction) and mypthub seems to offer the most features for your buck. customer support does seem to get back to you pretty quickly.

I think there are a number of things that need to be fixed. And i have voiced my concerns and keep getting word from support about an amazing update that i'll be very impressed with. it's been 7 months and i still haven't seen any updates and it's always the same answer from support. and they don't give word on when i can expect the update. this is pretty frustrating. firstly, marketing. i don't...

Read more

- EASE OF USE : Once you've spent bit of time playing it becomes so easy to use and enjoyable. - PAYMENTS: Payments can come into your account on the Daily! Weekly or Monthly & its super easy for your clients to input there details.... just send or txt them the share link to your program and your done! - DESIGN: Super simple to navigate around on the laptop and the phone app looks even neater, my business...

Read more

- The website takes a little while to load at times... bit slow on occasions. - Making a schedule can take some times be a bit time consuming, when you upload assign your own workout to set day it takes a while sometimes. - Typing in a exercise name can sometimes show nothing i.e when I type "Treadmill" it won't come up but when i type "Trea" it would pick up treadmill when selecting and exercise.... just something that I noticed when making workouts. Im sure it can be an easy fix.

Hey Reid. Firstly, thank you for taking the time to write your in depth review on My PT Hub! My PT Hub uses AWS servers which the likes of Amazon and Netflix use, so there should be no issues with speed when using the web browser. What you can do when you are wanting to create your own schedule, you can chose a schedule from our 'Find a Plan' section then you can simply edit the plans we have created for you to use :) If you have any issues or questions please do pop our support team an email at support@mypthub.net and we will be more than happy to help you!

Nothing. I liked the idea of all in one software but was extremely let down. This app is still in the works of being built. There are a bunch of glitches in the software and it is not user or client friendly. You will waste more time trying to figure out how to use the app and how to teach your clients how to use it.

I regret not sticking with Trainerize. I was intrigued that PT Hub advertises an all in one app but the thought is not executed. This app is still being built as they sell it. SAVE YOUR MONEY. Bugs. False Advertising. Confusing for your clients. I feel like this app tries to do too many things instead of just getting a couple things really really right. FLUFF over QUALITY. When I asked for a partial refund they do not give you any of your money back. No resolution.

I am very sorry to hear that you do like mypthub for your business, Taylor. We offer a 30 day free trial without taking any card details at all, to ensure that the platform is right for both the trainer and their business before upgrading. I know you have spoken to our support team and from what I can see it was not to do with any bugs, however, it is that you wanted to be one or two feature...

Read more

The software was OK, I've been on a few different coaching platforms now and with this one has some useful features, the payment processing/breakdowns were nice (although that is really stripe) the messaging feature worked fine, and there were progress photos/graphs which not every platform I've tried has had. I also will say its a sleek looking platform.

- workout builder gave me a huge headache compared to other ones I've used - extremely difficult to upload exercises to exercise library, cannot be done from your phone, I had to upload all videos to YouTube first it was super time consuming - The programs feature is completely useless. You can't easily move stuff around in clients schedule, which is a must for many of my clients

I am sorry to hear this, Maya. Even once upgraded, you can get in touch with our support team via Email, Phone Call, Social media and even live chat directly on our website. When upgrading, you have a choice of monthly or annual pay monthly, the reason the annual pay monthly is cheaper is it due to it being a 12 month contract, we try to make this is clear as possible on our pricing page and also the upgrade page.

The competition's highlights greatly outweigh it: Trainerize, NASM Edge, and so on. In contrast to the others, you may run your company entirely on this program without the need for further programming. For coaches who have the chance and motivation to work in one program, let alone five, this makes it simple. Their support system is fantastic. They have been incredibly friendly and quick to help, even with my often difficult problems. That is reason enough to choose them above other options.

The only issue I encountered with the software was the lack of Stripe in Oman. I had trouble connecting to a payment gateway.

Thank you so much for your in-depth review, it is greatly appreciated. Making everything easier for you and your clients. Would be great to go through some other things which would help you. We do have some great things coming in 2023, which we hope make everything better for you.

Easy to use and create programs for sale

The two things I don't like about this software is that you CANNOT turn off access to their exercise library. Your clients can go completely rogue and get distracted and off of your program this way. The other is that you can't make a user "inactive". You have to delete them completely if they are inactive in your programs which means you will have to have them go through the whole registration all over to renew

Thanks for your in-depth review, Rob! If there is anything we can ever do to help you, please do get in touch with our support team.

If you are a starter who wants to test their business, this is your software.

- Slow - Illogical - Takes up way to much time for a CRM system

I am very sorry to hear this, Joren. We have created My PT Hub to cater as much as possible for all types of businesses as we understand it will be used slightly different each time. If you're ever facing any issues, please do ensure you report this to our support team as we need to ensure everything is running as smoothly as possible. Anything that will make your life easier and running your business through My PT Hub, that we do not already have, please raise this as a feature request to support@mypthub.net and we will do everything we can to get this implemented.

I have been using PT Hub for almost 2 years now and I love it. I upgraded to V3 as soon as it launched so I've had a chance to use both platforms for quite a while. Before I switched to PT Hub I had tried a couple other types of training software but this one is by far the best. Just having unlimited clients is worth the cost. It allows me to us PT Hub as a selling feature for my business and lets...

Read more

The lag in the app with V3. At first I thought it was just my tablet but it lags on my phone and my husbands phone.

We absolutely love this, Sarah! Thank you so much for taking the time to write a review, we are constantly making improvements to mypthub whether that be performance and also new features, so keep your eyes peeled as we have certainly been listening!

The only good thing about this platform is the nutrition and workout tracking capabilities, but if you’re a pro with that already in your toolbox and you need an efficient scheduler, this is the farthest thing from efficient since the telephone wheel.

I hate hate hate, how unorganized this company is, they straight up lost my customers payment and then told me that I will just have to wait around to see when the funds deposit.... this is the dumbest thing I’ve ever heard, I should ALWAYS BE ABLE TO TRACK MY REVENUE no matter what! Their customer service is sub par, and the calendar is completely terrible, I’d pick Vagaro.com over this any day of the week. I’ve mad more money in my first month of using Vagaro then i did with pt hub in the first 2 months of use. Because Vagaro allows you to scale your business, this is for people who barely make any money, barely have any clients, and just getting started in the private training business. If you’re a vet, don’t waste your money on this, go to Vagaro.

Hey Aaron, I am very sorry to hear that have not had a great experience with My PT Hub. I can see that our support team have been contacting you regarding this issue, no payment was ever lost, we provided all of this information to you via email and advised of the process. Before you changed your packages to Stripe, all of this information was provided to you, we wanted to ensure that all trainers...

Read more

Package Maker - It's real easy to build packages for clients Scheduler - Keeps clients notified with daily workouts Plenty of workout videos Nutrition Log Before and after photos Features

The software can be very glitchy. - Server very slow - App shuts down during workouts (you lose all data) - Calendar is a hit and miss - sometimes shows duplicates, shows wrong count sessions, very slow to come up... - Messaging - can be very annoying (when sending messages to all at the same time, some people don't get it. Messaging is only in one place...so when youre looking at your...

Read more

1. Significantly reduces time spent scheduling and billing clients Personal Training sessions, so I can spend my time in front of clients providing billable services. 2. It simplifies my Boot Camp class scheduling, booking and class signing in process so that my clients can now self serve with booking and canceling their bookings. 3. The Packages ensure that clients have to purchase their boot camp classes in advance, so that I am not spending time chasing those who have not paid. The financial reporting also enables me to keep a step ahead of the game with cash flow.

It's a minor one it's more a problem of my own making. I reward my boot camp customers with a '50 Club t-shirt' after they have attended 50 boot camp classes. Unfortunately there is no way of importing historical attendance data (apart from adding to individual clients notes field), so it is now a bit harder to record total attendance after MyPTHub has gone live for my boot camp community of circa...

Read more

Well firstly, Pete, I would just like to say thank you for taking the time to write an in-depth review. I am glad to hear that is has solved a number of business problems, that is exactly what we want to achieve for a all personal trainers and their businesses :) If you head over to out support portal, you will be able to check our FAQ¿s, contact our support team and even raise any feature requests! https://support.mypthub.net

I love how easy it is to program and select exercises for client's workouts. I enjoyed the trial to try and use all the features- I was also trialing another popular software program but I didn't last 2 weeks on it because the layout of this software was easier to navigate! It was also really easy to upload and create your own exercises and with a few clicks it was done !

The only con is tracking the workouts given to clients and giving them names to remind yourself what they've already done in your program layout. Sometimes the app lags on your phone and can be difficult to navigate but overall it's a pretty good software program.

Thanking you for taking the time to write an in depth review, Tiara! If you head over to our support portal, you will be able to check our FAQ's, contact our support team and even raise any feature requests. https://support.mypthub.net

I love that I can deliver a program through the app because my clients are on-the-go (airline employees) I would never be able to afford to make my own app, and having printable workouts wasn't efficient enough for them. This allows for efficiency for both them and me, and I can stay in contact with them through push notifications.

I wish it was more intuitive for clients than it is. For older people navigating the hub can be confusing. I love the newer version upgrades but still wish the youtube videos were able to be full screen playable while they are going through the exercise. Watching a video and then completing the exercise eats up valuable time. An example of what I'd like it to look like can be viewed on The Crossrope app. I also like Crossropes overview page of their app. I wish that could be included in the My PT Hub app as well. Visual progress keeps clients motivated to stay on track with their workouts.

Great to hear that you have been a long term user of My PT Hub! We do have client tutorial videos which will really help your clients. If you pop an email to support@mypthub.net we can send this over to you.

I love how im able to get notifications when my clients complete a workout. I am able to be more flexibile with having clients in person and via the app. They are able to become smarter at learning the names of exercises and how to preform them properly

I dont like how I am not able to adjust someones calendar or view the entire thing to make adjustments. I dont going back and forth with programing and workouts like how if im making a program, i have to make a workout first instead of making it with the program section. I dont like how if a program starts and a client misses a workout they plan continues, i think it should give few days pause time once they notice the person hasnt been loggin in on top of the coach checking in. I think it would be good if the clients can select days they want to workout and then be able to have to orkout generate within the days they have available based on their goals

Thank you so much for taking the time to write an in depth review, Fabiola. If you head over to our support portal, you will be able to check our FAQ's, contact our support team and even raise any feature requests! https://support.mypthub.net

My favorite thing about the product is the ease of use for the client. The software looks very smart and has a lot of features. Being able to customize the app to suit your own branding is a big plus. I have trailed most of the competitors and this is the best by far as well as the cheapest. Win win!

There are a few areas I'd like to see improved in the software. I'd like more customization in the fields when programming. It's great being able to change sets and reps etc but I'd love to be able to add custom fields where I can add whatever metric I like. I often track RPE scale so having a section where the client can put in their RPE, for example, would be great. There are other things I track to so leaving extra sections as customizable would be great. Another massive feature for me would be an area for clients to fill in a check-in form. I know the software has forms but it would be great if the same form could be filled in numerous times with the data being stored. Having seperate check-in forms for each week just leaves the overall form list cluttered.

Hey Cav, Firstly, thank you for your taking the time to write an in depth review on My PT Hub! We have recently updated the workouts section where you can now have RPE! I have added a link which will show you all about our new features :) https://www.youtube.com/watch?v=dvS8ixwnIl0&t=1506s If you head over to our support portal, you will be able to check out all our FAQ's, contact our support team and even raise feature requests. https://support.mypthub.net/

Very easy to use and cost effective especially as a sart-up business. Overall consensus amongst clients is that the Hub is easy to use and people feel it enhances their PT experience

Sometimes when you are trying to make multiple different programmes for clients, it can get clunky to manage in the dashboard and this is especially the case with the nutritional elements of the site. Potentially trying to incorporate a grouping system to put specific programmes into would be preferable to help with ease of use as more clients with differing goals get added to the software

Thank you for taking the time to write an in-depth review, Liam, it's much appreciated. If you head over to our support portal, you will be able to check our FAQ's, contact our support team and even raise any feature requests! https://support.mypthub.net

#1 thing was customer support. Everything I need, I am always given feedback and support to help resolve any issues or questions. There is a tremendous amount of pre-made workouts and nutrition plans to send to clients, but the best part is that you can modify them, so this saves a lot of time for creating plans for clients. Also, the events calendar is great and allows a lot of flexibility to create different classes and create different packages for clients to purchase. I would recommend this software to any trainer (studios, gyms, online).

One thing I don't like is that I have to add in all my current clients profiles for them to have a login. Unless someone buys a package, they cannot create their own profile.

Firtsly, thank you for taking the time in writing an in-depth review on mypthub it is very much appreciated, it's nice to see that there are so many features that you love about mypthub. What you can do, Gabriele, is create a free public package that you can send the link to anyone or put on your social media. This means that when clients click this link they will get the package from you, no card details are required and they will create their own account. The package could be called 'Sign up'.

I like the way that there are videos which I can show my client or they can use on their own to give them a btetter training experience. I like the progression of the programmes.

I have problems trying to set up a working schedule which is why i'm using a different app to book my clients in. There needs to be more varied nutrition plans as people are all sizes. Tracking of nutrition needs to be on par of my fitness pal to make it more appealing. Regular new training plans would be good to keep me stimulated.

My PT Hub has over 7,500 exercises, however, if there are any you are unable to locate, you can always create your own custom exercise with your own video, the following link will show you how ¿ https://support.mypthub.net/knowledgebase/how-can-i-create-a-custom-exercise-2/ If you book an appointment to speak to one of our team we can talk you through how you can use the calendar to book in your clients! https://support.mypthub.net/book-an-appointment/ Under the 'Find a plan' section we have a bunch of different plans which trainers can use, however, you can also create your own templates. I have attached a video link to show you how you can do this on both the nutrition and workouts. https://www.youtube.com/watch?v=6xbHzcZvcI4&t=94s