My PT Hub Reviews

My personal training business is done in one app. I brand the app with my business logo. Clients can book individual session with me on app. I collect payments on app. I like the Attendance Registar for my classes. I see who is attending, send reminders, and thank clients for attending. Clients feel appreciated with follow ups.

Please add more foods to nutrition list. Clients cannot find what they are looking for. Sometimes when foods are added, they do not appear on clients nutrition log. This makes for inaccurate calorie counts for clients if they are not noticing the food did not accept in their nutrition log.

Thank you for your review, Jordan, It is great to see and hear that mypthub is great for yous bueiness! If you ever need any help or just have any questions about the software, please do get in contact with our support team at support@mypthub.net and we will be more than happy to help :)

I was in the search for a new app I could use to launch my online training business. Luckily I found My PT Hub! It has everything you could possibly need for an online training business (literally a hub) lol It is also extremely affordable compared to all the other companies currently on the market.

Getting used to the layout and how to use all the features were overwhelming at fist, but then I found the tutorial videos and it make everything significantly easier!

We love that it is an awesome addition to your business! Thank you so much for your review, Joey. If you ever need any help at all, just remember you can pop us an email at support@mypthub.net, or you can head to our support portal where you can book an appointment to speak to the team and even join our live webinars. https://mypthub.zendesk.com/hc/en-us

The only good thing about this platform is the nutrition and workout tracking capabilities, but if you’re a pro with that already in your toolbox and you need an efficient scheduler, this is the farthest thing from efficient since the telephone wheel.

I hate hate hate, how unorganized this company is, they straight up lost my customers payment and then told me that I will just have to wait around to see when the funds deposit.... this is the dumbest thing I’ve ever heard, I should ALWAYS BE ABLE TO TRACK MY REVENUE no matter what! Their customer service is sub par, and the calendar is completely terrible, I’d pick Vagaro.com over this any day of the week. I’ve mad more money in my first month of using Vagaro then i did with pt hub in the first 2 months of use. Because Vagaro allows you to scale your business, this is for people who barely make any money, barely have any clients, and just getting started in the private training business. If you’re a vet, don’t waste your money on this, go to Vagaro.

Hey Aaron, I am very sorry to hear that have not had a great experience with My PT Hub. I can see that our support team have been contacting you regarding this issue, no payment was ever lost, we provided all of this information to you via email and advised of the process. Before you changed your packages to Stripe, all of this information was provided to you, we wanted to ensure that all trainers...

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Personal trainers, coaches, and gym owners may easily manage their clientele with the help of the My PT Hub mobile app. You may make personalized diet and exercise programs for each person while keeping track of their advancements.

Doesn't work on the desktop version, apart from that everything is ok

Great to hear it's great for your business, we do everything we can to have it work for all businesses! Sorry to hear that the desktop version wasn't working for you. Please do email suport@mypthub.net and we can help with this.

I'm still very new to this Software, I was looking for a software that could house the needs that I had and wasn't extortionately priced. I asked the question in a Social Media Group and was inundated with reviews, but for a beginner starting out I did my research and found My PT Hub come up several times, I signed up for a free trial which was so easy and simple to do )we like easy and simple) I...

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Can't comment on cons, as this is where I will play the newbie card :)

Wow, we love your review, Verona and thank you so much for taking the time to write such an in-depth review on the software :) If we can ever help you in any way, Verona, please do let our team know and we will be more than happy to do anything we can to help you and your business. I have attached a link below which will show you a bunch of videos I have created, not just to show you the features, but also how to best use them! https://www.mypthub.net/getting-started/

I love the ease of the platform...you can figure this out without even calling customer service...but the customer service is great! They check on you when you're using the free trial of PT Hub...which is awesome. I have been using 2 different sites...one for nutrition and one for workouts and they BOTH were clunky at best and boring to look at. PT Hub is bright and fun to use.

So far everything seems great. I don't expect any problems...I used this enough times on my free trial. I didn't find any issues and trust me I was checking. I didn't want to invest in something that I would have to ditch again.

Firtsly, thank you for writing such in-depth review, we really do appreciate it. We love that you love the ease of the platform! We have something amazing coming very soon, Tyronnia, so keep an eye on our socials over the next couple of weeks.

Speaking of aesthetics, it is superior to its competition, making my business more professionally appealing to my clients. It is easy to work with and user-friendly for my customers.

It has some glitch issues and problems syncing to my clients schedule.

Thank you fo much for your review, Anamarie, it is great to hear that your clients find it user friendly as it's so important they find it easy to use :) If you're ever having any issues or need any help, please do get in touch with our support team.

This program allows me to easily set up training programs for clients and monitor their progress. Keeping them accountable for their workouts is easier and it's very simple to track progression and even communicate with clients via the app.

The interface has taken a bit of getting used to but once you know where everything is, it's not a problem.

We like to think we're the best software for PT's! Have you seen mypthub V3?! The video below will give you an insight into V3 https://www.youtube.com/watch?v=gIEOghAJOqI If you ever need anything, Craig, please do let me know at support@mypthub.net and we will be more than happy to help.

It's very easy to put a programme together, fast and clear. The layout is perfect for my clients to follow and understand, and of course the video demos are great for when I am not physically with a client.

It can be a little complicated to set up packages and attach files then view them. So patience is required, but I'm sure it will be improved soon enough.

Great to hear, Tyhe! Within your account under the 'Marketplace' there is the. Blueprint 101 which is a 9 part series that will show you how you can set up your online business, which may really help.

No pros were added to this review

I do not usually do bad reviews, but the consumer needs to know the truth. I've been in the fitness industry since 1998 & watched it evolve. I'm testing out different affordable software that might be useful for me personally and my staff. This one is NOT! Customer service has no telephone and will only respond to emails. I was overcharged for something I did not intend to purchase (the scheduler)....

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Hi Diane, Thank you for submitting your review. We are very sorry to hear about your experience with My PT Hub. We have just had a look through our records and we can see that you purchased the Unlimited plan with a 70% annual discount, totalling your bill at only $72 for the year (to which your account is still active - as you purchased back in Oct 2017). In addition, you used the software for...

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It was cost effective. This is the only benefit to this second rate app.

The inability to change session times from hours to 45 mins, cheap looking interface, not user friendly at all. Lots of clients had issues using the app and saving information.

On mypthub V3, you can create a session for whatever duration that you would like, so it is no longer a default! I have attached a link below which will show you a bunch of videos I have created, not just to show you the features, but also how to best use them https://www.mypthub.net/getting-started/

I love how easy it is to program and select exercises for client's workouts. I enjoyed the trial to try and use all the features- I was also trialing another popular software program but I didn't last 2 weeks on it because the layout of this software was easier to navigate! It was also really easy to upload and create your own exercises and with a few clicks it was done !

The only con is tracking the workouts given to clients and giving them names to remind yourself what they've already done in your program layout. Sometimes the app lags on your phone and can be difficult to navigate but overall it's a pretty good software program.

Thanking you for taking the time to write an in depth review, Tiara! If you head over to our support portal, you will be able to check our FAQ's, contact our support team and even raise any feature requests. https://support.mypthub.net

Very easy to use and cost effective especially as a sart-up business. Overall consensus amongst clients is that the Hub is easy to use and people feel it enhances their PT experience

Sometimes when you are trying to make multiple different programmes for clients, it can get clunky to manage in the dashboard and this is especially the case with the nutritional elements of the site. Potentially trying to incorporate a grouping system to put specific programmes into would be preferable to help with ease of use as more clients with differing goals get added to the software

Thank you for taking the time to write an in-depth review, Liam, it's much appreciated. If you head over to our support portal, you will be able to check our FAQ's, contact our support team and even raise any feature requests! https://support.mypthub.net

Wide range of features, super easy to use, great customer service, intuitive for clients to use, includes chat, nutrition, workout design, a library of exercise videos, a programme creator, class booking, payments, analytics, and pre-made programmes you can download. It also comes with loads of discounts and deals for related companies.

For some of my clients, they have struggled to find the descriptions, details and notes that go along with their programme. Also, I would love to be able to switch to client view, to see MyPTHub as my clients see it.

Thank you so much for your review, Andrea and it's great to see you have done your research on other companies and found mypthub the best! You can add yourself as a client with the same email address as your trainer account, so you can simply switch between trainer and client account in the settings. If you or your clients are ever having any issues or need any help pop an email to support@mypthub.net and we will be more than happy to help.

I recently started Nutrition Coaching, and in less than 2 months woke up with over 20 clients. Business is growing fast and I couldn't keep organized. I found My PT Hub and it is a GAME CHANGER. My clients are impressed, my WIFE is impressed, I'm IMPRESSED. I'm still learning and adding my custom meal plans, but with a few clicks I can assign plans to clients. Best thing is, it keeps me organized and saved me HOURS. WELL DONE My PT Hub.

Learning curve. Some initial problems with sending clients email activation. Looking forward to the custom app (branding). I don't like the client being able to "google" the software and think it's cookie cutter plans I'm sending. Also, not sure I understand the measurement setup..perhaps a UK thing? I'll discuss with support team

'Wow' is a great start to a review! If you ever need any help at all, just remember you can pop us an email at support@mypthub.net, or you can head to our support portal where you can book an appointment to speak to the team and even join our live webinars. https://mypthub.zendesk.com/hc/en-us

easy to set up workouts and allocate them to clients. easy to delete and alter workout as you go along. a wide list of exercises in data base but you can also add you own along with video if needed. looks very professional with clients. i still have a lot to learn but so far so good

i have being logging workouts during sessions and sometimes when the screen locks on the notebook and i open it back up, the session has reverted back to what was there originally and i have to go back and change info again e.g sets, reps, weight

Making life a lot easier is exactly what we want! Great to hear that you like a lot of the features mypthub has to offers, we have many more to come. If you need any help or what to learn more, please do pop an email to support@mypthub.net and we will be more than happy to help. If you're ever having any issues, please do also contact our team and we can certainly look into this for you.

It has the functionality to automate a good deal of my business. I love the messaging function as I feel it really helps me keep a pulse on my clients. The packages area is great, as is the nutritional component. I really like the updates to the labeling of the fields within the workouts as well. Bodyweight VS Reps vs Time options, etc.

It's still not altogether intuitive to use. Certain features should probably be grouped a little differently for ease of use, such as messaging within the client section, and making it possible to take notes on a client while in the workout. Also a major drawback for me is the way the app cannot be looked up in the Apple App Store by the users name or their business name as it can be in the android...

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Hey Grady. Firstly, thank you for taking the time to write your in depth review! As previously mentioned, unfortunately, due to Apples change in terms and conditions Unfortunately, it is no longer possible to submit or update custom branded apps to the Apple app store. This is something that we would love to have! My PT Hub as you have seen over the past few months has had some big changes and we will continue to improve the My PT Hub software to ensure it has everything a trainer needs to run their business :)

It is the best app i've used so far. Theres just a few things that could help improve this. 1. I love that you can have your own logo/branded app. Its a same you can't search for the brand name on apple store though 2. Theres many set nutrition plans and workouts, even though I haven't used any, i think this is good 3. You can sync your calendar so that booking come up on your phone calendar 4. email notifications for each booking or change of booking. 5. Instant messages are there 6. clients can log there food/food diary

1. before they upgraded, when you entered the amount of weight and reps it would duplicate automatically when you press another set. Now you have to enter the whole thing each time. You want to do as little as possible while you're with your client. 2. You already pay so much for the app and they still take a fee if clients purchase a package (sessions) using the app. I lose a wapping £30+ when my...

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Hey Vanessa, Firstly, I would just like to say thank you for writing a in depth review on My PT Hub and that we are the best personal training app you have used! When you enter a weight and reps to an exercise, it will then populate when you add another set so you do not have to write it out again. A percentage is taken from each payment, this is what is charged by the bank, however, we are hoping...

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Package Maker - It's real easy to build packages for clients Scheduler - Keeps clients notified with daily workouts Plenty of workout videos Nutrition Log Before and after photos Features

The software can be very glitchy. - Server very slow - App shuts down during workouts (you lose all data) - Calendar is a hit and miss - sometimes shows duplicates, shows wrong count sessions, very slow to come up... - Messaging - can be very annoying (when sending messages to all at the same time, some people don't get it. Messaging is only in one place...so when youre looking at your...

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Easy to use Affordable Accessible for clients It’s easy for my clients to upload their progress which is really handy

Too many exercise choices for the same exercise, and then lack of really basic exercises so customising your own takes forever and laborious. Easy to lose all your work if the cursor moves while you’re planning a workout

Firtsly, thank you very much for taking the tie to write a review. mypthub has over 7,500 exercises which all have a video of the demonstration, there are similar names, however, they do differ as we know depending on where you are in the world you may call the exercise something different. That being said you can create your own custom exercise which you can upload your own video. If you are ever having any issues at all or need any help, please do email our support team at support@mypthub.net and we will be more than happy to help with anything you need :)

You can tell its designed by people who understand what online coaches need, I've used this software on and off since I seen it in 2017/2018 and although I have tried other software's, none have been quite as effective and efficient as MyPTHub. My most successful years coaching have been while using this amazing software.

Some of the workflow for saving or editing programs could be improved, I personally prefer the old style layout if that could be an easier toggle option too that would be nice. But zero complaints from me regardless

That is great to hear that My PT Hub is the only software worth having for your business, it's great it has been so successful for you especially in this tough year!

- You get a ton for a low price. - The macro calculator helps when you're updating a large number of client plans. - The new class/event booking feature is very helpful. - They are very open to feedback and suggestions - Always updating

- App is not as user friendly as it could be - Client Help videos are only available through a web browser and not through the app - Some features, for example: updating height, are only available through the web browser - App doesn't have all the features that the web browser does.

Thank you for your in depth review, it is such appreciated! At the moment, there currently are a few features which are on the web browser and not on the app, but this is something that we would will be looking to changed in the near future to ensure that everything can be done from the app :) If you ever need any help at all, just remember you can pop us an email at support@mypthub.net, or you can check our Youtube channel for all the videos we have created and also our FAQ's on our support portal :) https://www.youtube.com/channel/UCQfaOHrgP_QGU-E4Anx_4jA/playlists https://support.mypthub.net/knowledge-base/

I am not sure if I like anything about this software after a disaster experience, not costumer friendly

Non of my client enjoyed to use this app, Google sheets are much better and easy to use, I didn't find any cancellation and they take my money and don't want giving me my refund and it's only one week gone, my clients find its difficult to use this app not compatible all the time need to push something to use, sheets just open and go, I not use this app much because no one like it and waiting long...

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Hey Natalia, I am very sorry to hear that you have not enjoyed the app and it is not easy to use after not using much of it all. From what I can see you have not contacted our support team throughout your time with mypthub, we would have been more than happy to help you and your clients so that you can utilize the software as much as possible for your business. We have recently released mypthub v3 which was build from the group up which has 100's of new features and is 10.5x faster! When purchasing the subscription we outline everything to the trainer and the reason we give a 30 day free trial, to ensure that it is right for both the trainer and their business. I can see that you have now booked a call to speak to one of our support team we can discuss this with you then.

I like the features and I like the fact that the mypthub team clearly work hard to update and include new features. The software is generally easy to use and I would say is a must for busy Personal Trainers. It has a lot of uses and it has made my life easier.

This may be an unfair review based on my ignorance but when using the phone app as a coach not a client I have come across glitches and been unable to do certain things. I have had to use the desktop version to complete these tasks. Again this may be due to user error on my part for not being familiar enough with the software but another issue I have had is multi editing the name of workout plans. By this I mean if I download a workout plan that has 12 weeks in it and want to edit the name I have to edit all 12 weeks individually. I would like to just edit the whole plan with 1 renaming. Also it would be good to have chat available for supporting a quicker resolution time to issues.

Hey Michael, Firstly, thank you for taking the time to write an in depth review on My PT Hub it is much appreciated! My PT Hub is going to be going through a very large change in the coming months so make sure that you keep your eyes peeled on this.. If you ever want to speak to one of our team over the phone, you certainly can book an appointment at a time and day best suited to you :) https://support.mypthub.net/book-an-appointment/ I think out team will be able to help you with a certain features on the app which may really help!

Lots of features and makes things easy when works

Lots of bugs in the first couple of weeks constant excuses and then told is now fixed issues with app had to keep resrarting. Customer service pretty poor full of excuses and still charge you although the product doesn't work. Really hard for clients to use it's not user friendly 1 out of 6 clients could use the app that's a bad percentage but PT hub didn't care they just want your money bad service and bad customer service

With My PT Hub, we give all trainers a 30 day free trial which we do not ask for any card details, this is to ensure that the software is right for both the trainer and their business. Our support team have responded to all your emails that you have sent it going through each issue that you had had, our support also asked to book in a phone call so we can discuss all of these issues over the phone with you which you did and we went over this with you over phone. If My PT Hub ever has any issues/bugs we ensure that we get these resolved as quickly and efficiently as possible, I am sorry that you did not enjoy your experience with My PT Hub and if you want to discuss this with us, then please feel free to pop us an email or book in a phone call.