Virtuagym Pricing

WORKOUT BUILDER Extensive exericse library and custom exercises (including videos) are easy to add. MOBILE APPS There are Andriod and IOS App for customers and a Coaching App for coaches to use. They are good when they work. MANY FEATURES They provide features for Club management, and for coaches and customers. Have not found another software company that address all three well.

EXTREMELY OVERPRICED. Im a small owner operator and they charge me $300AUD a month. BUGS GALORE .It often has bugs and therefore doesnt work efficiently. IOS MOBILE APP - Has not been updated since 2018 and it has taken me over 2 months to get them to do it.

Hello Gregg, Thank you for your review. We're glad to hear that you find our workouts and coaching module easy to use along with the features we provide for club management. Your feedback is deeply appreciated, although we work very hard day by day trying to provide our clients with the top-notch service they deserve, there will be times in which technology will have us facing certain obstacles. The areas of opportunity you've mentioned will allow us to continue assessing our priorities with a better focus as we move along into a path of success. Let us remind you to reach out whenever you feel like it by emailing us at support@virtguagym.com we'll be ready to help! All the best. Virtuagym,

Easy to use once you know how. I have been using this for bookings and managing my accounts and it works well.

The cost to increase membership base. I run Group training and would love to be able to add these members onto the system but it is gets too expensive. If I could I would use the booking functionality more. Further to this the app in terms of clients experience is not great and east for clients to use and understand so I tend to not use this. When putting in place programmes for clients it is confusing for them to find the workouts. This needs to be simplified.

"Dear, Rebecca Thank you so much for sharing your experience with Virtuagym! We are happy to hear that you find our modules for booking and managing accounts useful for your business. We would love to discuss with you further how you envision a more user-friendly interface for your clients and we understand that this is the #1 priority for most of our clients. Please email us at support@virtuagym.com using the code JA35287 in the subject line. We look forward to hearing from you soon! With warmest regards, Your Virtuagym Family."

The ease of adding clients, and being able to set up a schedule a year out, or once a week up to every day.

The one thing I don't like is I wish when a class/session was cancelled it would text a client, not just go to e-mail. Also I have trained clients under 18 years of age, I wish I could have 2 different e-mails on file. One for the parent and one for the actual client

Dear Theresa, Thank you so much for taking the time to share your feedback with us. We are very happy to hear you are pleased with our system. It truly means a lot to have our customers share their positive experiences with us! We are committed to improving our product and service, so we will definitely take your feedback into consideration when deciding which features to include in future releases. We appreciate your business and the confidence you have placed in us. Please feel welcome to email us at support@virtuagym.com if we can be of further assistance. Team Virtuagym

There were features such as app development that seemed exciting but we never got that far.

Buyer beware! There is a ONE YEAR CONTRACT that they quickly glaze over during your demo. We had 3 associates on the call and not one of us heard there was a 1 yr contract.

Dear Emily, Thank you for taking the time to leave your feedback. We are very sorry our service did not meet your expectations, however, being on a one-year-contract is something that is mentioned several times in the meetings you had with our consultants as we understand the importance of making it very clear to our clients. If you are open to discuss your experience further, please feel welcome to email us at support@virtuagym.com. With warm regards, The Virtuagym team

The fact that I can communicate with all my members in one place, schedule, take payments and have the full functionality of the finance section, but also add in as many staff members as needed specifically to their individual departments just Love this option. Great to track memberships and attendance as well as online option to our business. The support by far is AWESOME the team that looks after...

Read more

The notifications are not very quick, and the apps are individual as opposed to being just one for portal, food and coaching. Lot to get head around at first but support is incredible

Hi Allen, Thank you so much for your kind review! We are so happy to hear you're happy with our product and services. As a company, we try to improve and learn every single day and that is why your feedback is so incredibly important to us! We know what a daunting and difficult process it is to adapt and learn a new system. There is usually a lot to learn and not much time to do so - However, that is why we are here to help, assist, consult and guide you. Please do know that if you have any feedback or require any assistance from us we're happy to help! :) - Anna, Virtuagym Client Success Department

Full Features and the pricing scales depending on your business size. That means that you get full service no matter how small your business is. Once you grow, you start paying more. It's a fair model

Still no Onefit integration but it's really a minor thing. I cannot find anything else to fault them for

Dear, Alexander Thank you very much for sharing your experience! We are thrilled to hear you've encountered so many benefits in your product and the tools we have built for our clients to not only meet but exceed their expectations. Your feedback is very valuable to us and we will continue to do our best when providing our clients with topnotch services as you all deserve! We look forward to excelling in every aspect of our services and making all the necessary efforts to be part of your business growth. Once again, your review is highly appreciated! Sending you all the best, Your Virtuagym Family.

Great sales people that can sell ice to eskimos. The ideas sounds great, and I was super excited to start to use the product.

The features they promised were either not developed yet, others were not fully functional, and those were the key features they told me about that got me to buy into their product. They took money upfont and wouldn't refund me even though what they promised they couldn't deliver. In over 10 years of being in business this is one of the worst companies I dealt with. End of they day, reputable and confident companies will provide a free trial and no contract. I highly advise to skip this company and look at others that offer a free trial and there are many companies that are month to month because their clients are happy and want to stay with them.

Hi Robert, Thank you for your feedback. It's been a while, but we are happy that we have established a good relationship and solved your issues. Continue giving feedback so we can further develop our software.

I run boutique private training studio, as well run group classes at another facility. Because I am a sole operator, in my research many of these services can be too expensive as they are geared for gyms and bigger studios. Virtuagym worked with me to design a package that met my needs and I really appreciate that.

The report system is geared towards gyms and recruiting new members. I have had the same members for years so would love to see reports broken down by product sold each month vs new members.

Dear Nancy, Thank you for sharing your thoughts about our services! We're thrilled to hear that you found an all in one solution for your business to drive results and success while keeping it affordable. Your comments are very valuable to us, which is why we'd like to encourage you to continue providing us with feedback and ideas for us to improve the system every time we can! You can email us at support@virtuagym.com with suggestions such as the one you mentioned about reports and we'll be glad to embrace your petitions. With warm regards, Your Virtuagym Family!

The colour scheme, the salesman was very good at talkinh up a bad product.

App, Software layout, lack of commmunication, no working phone lines ever.

Dear Jack, Thank you for bringing this to our attention. We are genuinely sorry to hear that our software did not meet your expectations. We work very hard to ensure we provide a high-notch service, so it is indeed very sad to hear that your experience with us was not up to par. Unfortunately, we are not able to tell much about your case as your business information was not given in the review details, however, we would like to address this in the best possible way, so If you are open to discussing your experience further, please feel welcome to email us at support@virtuagym.com. Team Virtuagym

I really appreciate the ease of setup. It integrated nicely with our University software for easy syncing of Staff and Students. Flexible pricing options for products/services. The App works well and allows people to do scheduling and track exercise directly from their device. Pretty great!

This software fit our parameters quite well. Only suggestions, might be nice to have more control over App design. But, that really would require features that are probably outside Virtuagyms intended customer base.

Dear Jason, We appreciate your time in reviewing Virtuagym! Our team is dedicated to providing exceptional service and it truly means a lot to hear that our efforts have made a difference for you. We are committed to improving our system, so we will definitely pass your feedback on to the development team. Let us remind you to email any further suggestions and ideas you may have at support@virtuagym.com Team Virtuagym

The product is great for a big end gym. I like the social media side of things in building a community.

As a personal trainer of a small business it has proved more than I need and far too expensive given our exchange rates.

Hi Tracy, Thank you so much for you feedback. We do indeed prolong contracts with 12 months, as stated in the terms and conditions. I am sorry to hear that according to you this has not been clearly communicated. If there is anything we can help you with then please contact us via support@virtuagym.com.

Virtuagyms user-friendly interface and integrations with other fitness apps and devices make it a valuable tool for fitness management. It offers a range of features for all gym owners, trainers, and clients.

Some features, such as nutrition tracking, are not as robust as other specialized apps. And the pricing could be considering for some users.

Hello Youngsook, We truly appreciate your fantastic review and the time you took to share your thoughts. Your feedback is highly valuable to us. If you ever feel the need to send us more feedback you can always reach out to through support@virtuagym.com Thanks again for this wonderful review. With kind regards, Team Virtuagym

There was a nice guy that help with on boarding.

They told me they had all the features I needed. After having to start a one year contract the system was far from what I thought I was getting, my clients haven’t been able to use it so I told them I wasn’t happy and couldn’t use their service. After telling me they can only reduce my rate (I’m still paying for something I can’t use) they continue to charge me full price. I’ve tried to contact them about them charging me full price after they said they could only reduce my rate. As I waited for a response another month went by and they charged me again. As I try to talk to customer service they shuffled me to a different person to now have to start all over again. I first tried to cancel back June and it is now September! This company is very self serving and dishonest.

Dear Lisa, Thank you for taking the time of sharing this with us. Virtuagym provides one of the most compelling and comprehensive all-in-one software solutions for the fitness industry in the market and we are truly sorry that your experience may not reflect that. We have looked up your account records carefully and escalated your case to our financial specialists, so they will make the discount...

Read more

Easy to Use Versatile Great Customer Service Affordable

App can be difficult

Hi Cassandra, many thanks for your enthusiastic review and kind words! We are happy and proud to hear that you and your clients find the system interesting and comprehensive and we are looking forward to hear your success story! All best, Alkistis

The community feature is great - its like a facebook group but without having to be on facebook

The workout app - it's really basic and difficult to use. It is not designed to created legitimate programming for clients, more for one-off workouts. Especially difficult to use if you have your own exercise library

"Dear, Lina Thank you very much for sharing your insight. We appreciate your positive review on our Community module and are currently investigating what happened with the request you made of terminating the services, it is necessary to highlight that when there is a contract involved, processing these sort of petitions maybe not be as quick as you'd want to, given the business guidelines we need to follow. Also, it is relevant to mention that we are continuously working on improving our tools, the workout module can now be modified and there is a way to create custom workouts with videos and more! Thank you, again for your time in writing with detail everything that took place, your feedback means a lot. With warmest regards, Virtuagym, "

Helps manage my clients, programs, and daily objectives with ease. Extremely easy to use and when a problem occurs it is fixed in timely manner.

Needs more exercises and variations of those exercises, wish on demand was cheaper or included with initial price

Hello Chris, Thank you for sharing your thoughts with us! We are currently working on improving the coach portion of our software and your suggestions of adding more exercises will be, of course, taken into consideration. Again, we thank you for taking the time to rate us, we are very appreciative of your kind words. Team Virtuagym

I love everything about this software. Being able to sign up members online as well as in person, having people check in with the access control software and hardware, the fast response from support... Its all awesome!

The only things missing from this nearly perfect software are setting billing dates per client (specific days, weekly recurring), and a card reader for the POS system.

"Dear, Alexander Thank you very much for sharing your experience with Virtuagym! We are thrilled to hear such great input from you regarding those solutions such as Check-in, online sign-up, and all other tools that were built for our clients to have successful businesses! We would love to hear more about the areas of functionality that you have found unintuitive. Your feedback is very valuable...

Read more

pretty user friendly. And a lot to offer.

the workout builder needs to hurry with the options of circuit workouts, and drop sets.

Hi Junior! Thank you very much for your review! We are happy to have you in the Virtuagym family! It's so nice to hear that Virtuagym helped you with both the practical as well as the administrative aspects of your fitness business. Also your feedback about creating a payroll option for staff sounds amazing so I will make sure to discuss this with our product developers. Kind regards, Alkistis

My gym and trainers use Virtuagym to manage member profiles, and I personally use a customer-facing version of it on my end. I love being able to track my fitness schedule alongside my trainer's gym calendar. Additionally, I'm able to track my membership, monthly pricing, extra gym features, and even fitness goals.

I wish I would be able to customize my fitness goals a bit more holistically on the app.

I never do these. But I feel it's my responsibility to help to prevent this type of business from perpetuating. I requested a demo after hearing a gent mention it at a conference I attended recently. During the demo, I was shown functions and features. Now I'm ASSUMING Miquel the salesman, said this software was a 12-month commitment but nevertheless I missed it. I clicked purchase and then realized...

Read more

Where do I begin? The shady sell approach. The unethical operations. The lack of compassion.

Hi Billy, We are really sorry to hear about the process you had to go through. We will continue evaluation our own processes so this feedback is highly appreciated.

Software is easy to use, adds value to your brand, and is organized for efficiency.

I don't know that I have a significant grievance with any part of the software.

Hello Dylan, Thanks for taking the time to leave such a wonderful review! We are happy to hear that our product is exactly what you were looking for. Please feel welcome to email us at support@virtuagym.com if we can be of further assistance. Team Virtuagym

The ability to adjust and refine what you want the client to have. They ability to track finances and request payments is great for small businesses. The staff when discussing the software was very helpful.

All of the exercise examples are with a male. 95% of my clients are female and would rather see a female for examples.

Hi there, Thanks for your kind comment and above all for the time you spent to write it! We are happy for benefits that you are enjoying with our product as well as the challenges in front of us. We hope that the price that you're now paying is only a small investment in comparison with the return that you might get with our product, and we look forward to hearing your opinion at the end of...

Read more

I like the ease of use for me and my fitness clients.

I do with that there was a video that new users could watch to get an overview of navigation.

Dear Walter, Thank you for sharing your thoughts with us! Our daily commitment is to work on improving our services, so this is why we greatly value our customer's feedback. Please feel welcome to reach out to us at support@virtuagym.com so we can learn more about your request and hand it to our specialists. Team Virtuagym

The app is easy to use and understand.I really like the flexibility

The merchant services are not efficient nor economical

Dear Champ! Thank you for sharing your valuable insight through this review. We are very much pleased to read that our app design has created a seamless connection with your clients! We would like to know what areas from our merchant module, you felt needed improvement, please feel free to write to us at support@virtuagym.com using the following code (JA37989 ) in the subject line. Thank you, again for your time! With warm regards, Your Virtuagym Family.