DoorDash for Merchants - 2026 Pricing, Features, Reviews & Alternatives

Reviewers appreciate DoorDash's order management capabilities. They report that it is easy to track orders, see each step in the process, and know when the order is ready or delivered. Users highlight the ability to chat with the delivery person for updates and corrections. They find the interface straightforward and organized, allowing for control over multiple orders and reordering previous deliveries. However, some users mention difficulties in modifying orders once placed and occasional communication issues with restaurants. Of the 32 DoorDash users who gave detailed accounts of their use of Order Management, 100% rated this feature as important or highly important.

Users find DoorDash's online ordering process convenient and straightforward. They report that it allows for easy selection from a wide variety of restaurants and grocery stores, saving time and effort. Reviewers appreciate the ability to bundle items from multiple stores in one delivery and the clear display of menus with pictures. They also mention the reasonable delivery fees for groceries. However, some users experience issues with incorrect deliveries and substitutions without prior notice. Of the 52 DoorDash users who gave detailed accounts of their use of Online Ordering, 98% rated this feature as important or highly important.

Reviewers indicate that DoorDash's mobile access is highly convenient and user-friendly. They appreciate the app's intuitive design, which simplifies the ordering process. Users report that the app rarely crashes and allows for easy communication with drivers. They find it helpful to have access to DoorDash on multiple devices, making it accessible anytime and anywhere. However, some users mention occasional issues with low reception affecting the app's performance. Of the 39 DoorDash users who gave detailed accounts of their use of Mobile Access, 97% rated this feature as important or highly important.

Users report that DoorDash's delivery tracking is a valuable aspect of the service. They appreciate being able to track their delivery driver in real-time from pick-up to drop-off. Reviewers find the estimated arrival times and notifications helpful for planning. They also like the ability to communicate with the driver through the app. However, some users mention occasional lag and glitches in the tracking system, and a few compare it unfavorably to Uber Eats' tracking. Of the 30 DoorDash users who gave detailed accounts of their use of Delivery Tracking, 97% rated this feature as important or highly important.

See related user reviews

“Delivery Tracking is outstanding because you get to actually watch the car on your phone as it travels with your order. It has a set time of arrival and for the most part I have not had any bad experience with any of my orders. I love the tracking. ”

TS

Toylin S.

Seasoning Blends

“You can get an estimated arrival and notifications when the courier is at the store, leaving the store, and dropping of the food.”

Alexandria S.

Managed services

Reviewers feel that DoorDash's food delivery dispatching is generally efficient and timely. They report that orders are usually delivered within an hour, and drivers are friendly and communicative. Users appreciate the ability to monitor the delivery process and receive updates through the app. However, some mention occasional delays in driver assignment and issues with incorrect deliveries. They also note that the dispatching process can be affected by restaurant performance. Of the 42 DoorDash users who gave detailed accounts of their use of Food Delivery Dispatching, 93% rated this feature as important or highly important.

Users find DoorDash's reporting and analytics capabilities helpful for tracking order history and spending. They report that the Merchant Portal provides basic data, and customer support has improved in handling issues. Reviewers appreciate the ease of reporting problems and the accuracy of order and payment tracking. However, some users do not frequently use this aspect of the app and feel it is more beneficial for merchants than customers. Of the 22 DoorDash users who gave detailed accounts of their use of Reporting/Analytics, 77% rated this feature as important or highly important.