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SpotOn Pricing

Pricing overview

Value for money rating

4.7

/5

146

Price starts from

65

Per month

Flat Rate

Pricing options
Free plan
Subscription
Free trial

Pricing details

Pricing starts at $65/month per station, plus a one-time setup fee. Contact SpotOn for more information.

What users say

The support is award winning in my opinion. Quick responses to early on questions and transparent pricing.

BD

Bart D.

The online ordering with direct tickets to kitchen and bar is a huge advantage this system has. It had increased both revenue and efficiency.

NV

Nate V.

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Reviewers who mentioned pricing said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A True Game Changer

Reviewed 2 years ago

Restaurant owners share many of the same struggles in managing and growing their businesses. Issues such as real-time enterprise level reporting, back office updates immediately available on all stations, including their online ordering site, controlling labor cost, and payroll reporting. Additionally with the integration with third party delivery services, the cost savings by eliminating user error is proving to be a huge factor. SpotOn Restaurant provides the tools and resources that are necessary for independents as well as multi-chain national brands.

Pros

The Freedom Group is a proud dealer of SpotOn Restaurant. We are a company that is passionate about serving our clients with great technology coupled with phenomenal service. SpotOn Restaurant allows us to bring real value to our clients on the technology front, while enabling us to offer a high level of support due to the cloud infrastructure.

Cons

As we have thoroughly enjoyed working with the entire SpotOn team, I do not have any cons to report.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Winner Winner Chicken Dinner, Eischen's Bar and SpotOn

Reviewed 2 months ago

From the very beginning when we started using SpotOn only for credit cards we have felt valued as a customer. This value has only increased as we moved into the POS system. Our sales rep [SENSITIVE CONTENT] made sure if he did not know the answer he investigates and found it for us during our decision making process. He was very diligent in his response and overall communications and continues to...

Pros

This was our second POS system and the anxiety of change was high. SpotOn did a great job in working with us from the menu design through install date. We are a unique restaurant that is very set in our ways. SpotOn did a great job grasping our needs and adjusting / showing which portion of their software would work for us. The software is very user friendly and was easier to adjust to than expected. SpotOn has been very prompt with any questions/requests/problems we have come across thus eliminating them.

Cons

We include taxes with our food items and the existing Daily Sale Reports breakdown as net. We have been able to adjust our reporting to accommodate and SpotOn is always working on new reports. It would also be nice to have a product mix report you can run for a specific timeframe.

Vendor response

This is music to our ears! We appreciate your input and value your business. Thank you for the feedback on reporting; I've reached out to your account rep to try to help find a solution to the reporting limitation you're experiencing. We look forward to finding a solution for you!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Regret switching to Spoton

Reviewed a month ago

Customer service is typically easy to get ahold of. They try but sometimes it is beyond them and they send you up the chain and that is where I found that I got really no where. I couldn't figure out sales originally and I get passed to different people. A month later kind of figured it out but extremely time consuming. Due to flaws in the system. Supposedly going to get fixed but who knows when and it will not revert back so it will only be going forward. I personally would have not made the switch and now I know to ask a lot more detailed questions. Ask to see marketing. Ask to see reports and understand what the numbers mean and how it ties out.

Pros

I liked that Door Dash delivery was built into the system. Eventually got the menu setup the way I want it to look but it took a lot of hours and creative ways of getting it into the POS and then online ordering. Hours put in by me via customer support as they were not that helpful in regards to this.

Cons

The reporting is horrible. I need 3 reports to book 1 day sales. There are 3 different websites vs everything being on 1 website. You can't do a refund for an online order. You are required to call customer support or go to yet another website and request the refund. Only refunds that you can do is if remove the credit card info and reenter it. Menu creation did not go well. There is no audit...

Vendor response

We are sorry to hear about the difficulties you've had with reporting! I've alerted our success team and they will be reaching out to you shortly to help explain the reporting functionality. Please don't hesitate to reach out directly at support@spoton.com for additional assistance in the future.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Game Changer

Reviewed 2 years ago

Spoton has been great from the start from the sales reps presentation to the feedback to the help and just the restaurant industry in general. Our rep had experience in restaurants so he showed us some tricks and shortcuts in creating our menu that was a huge plus for us. He also was very knowledgeable in marketing so he offered his guidance for free which helped us grow our business with online ordering.

Pros

The features I love best about SPOTON restaurant is the support and the ease-of-use. Sales reps was very knowledgeable and supportive. He trained 30 employees on site and was available instantly when we had questions. He was there the whole week when we started the product conversion and actually did some free advertising for us to show his support. He made us a believer in SPOTON and that showed us that SPOTON really does partner with their merchants with transparency low rates great reporting and all in all best restaurant point-of-sale on the market we have seen we are a spoton customers for life thank you [SENSITIVE CONTENT HIDDEN] for introducing us to SpotOn Restaurant and all of its capabilities.

Cons

The only thing we really didn’t like about the software is the ability to use digital gift cards on the online ordering but we have we have been made aware that this is on its way in development.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Changed the way I thought about Merchant Services!!!

Reviewed 2 years ago

Everything has been awesome. The idea of putting money into our system when ours was functional was a difficult one. But looking back it was just a matter of jumping. I haven't looked back and the money I've saved has more than offset any costs. Honestly though, the service isn't like anything I've seen from a merchant services company before. It'll be interesting to see if the other guys like Toast, Breadcrumb, etc. try to mimic their business model.

Pros

The reporting features are insane. I've been able to create custom subscriptions so that the reports that I love the most are just sent to me every Monday morning. The service is also incredible. Our rep, [SENSITIVE CONTENT HIDDEN], checks in with us regularly just to see how business is going and regularly offers creative ideas of how to increase revenue. It's like having a free in-house business consultant. When COVID-19 hit, [SENSITIVE CONTENT HIDDEN] called us immediately to start walking us through ideas that have kept us open. I also love that the software is cloud-based. I've had servers call me at home with issues that I was able to fix from my couch. HIGHLY recommend!!

Cons

This is the first time that I've actually paid a subscription for POS software so that took some getting over. We had Micros/Upserve before. But once I started utilizing the features that I was paying for I could see the value. Will never go back to the old PC in the back office.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Glad I made the switch

Reviewed 2 years ago

Exellent! Customer service has fixed all issues with one call! I never need to call back or send an email again it has saved me time and MONEY!!!

Pros

Easy to use, great customization, awesome customer service, Sales Rep delivered as promised! Backend of system is easy to use, I have more control over my stores now! Also the add on features of Reserve which I will start using soon, loyalty programs and integrations are a plus!! I love the ability to control overrides on pricing, discounts, voids all from my phone and I can be anywhere!!

Cons

So its more of an inconvenience, in order for my phone to ping for a an override I must logged on, so it becomes a slight issue! Other than that its a great system!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Premium Features and Unrivaled Transparency

Reviewed a year ago

SpotOn continues to be an invaluable technology partner that listens well and proactively presents innovative solutions to drive our business forward.

Pros

True, cloud POS with the flexibility to run on a myriad of different hardware devices. It just works. Low-maintenance and reliable even at high-volume restaurants. An innovative and evolving platform that adapts quickly to the changing needs of the restaurant industry. Transparent pricing with no long-term contracts. The sales and implementation teams were there every step of the way. User-friendly. Training our service teams was simple and exciting. Robust suite of features: DoorDash Drive, Waitlist/Reservation Management, Online Ordering, Marketing/Loyalty.

Cons

Would like a more robust first-party delivery module and/or more delivery integrations and more best-in-breed integrations in general.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Experience and Awesome Support

Reviewed 2 years ago

The support is award winning in my opinion. Quick responses to early on questions and transparent pricing. Value added 3rd party add one.

Pros

Cloud based with reporting on the cloud. The fact that I can be off premise and have live data and managers app was huge. No contract was impressive and let me know they are with us through good and bad with option to walk away.

Cons

Wish inventory management was more robust or offered within. Not huge issue.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Nex Gen POS on the market!

Reviewed 2 years ago

It is so refreshing to implement changes and upgrades that take minutes instead of days. We are no longer limited to being physically at the restaurant in order to access reports and data.

Pros

Finally, after 30 years in the restaurant industry, we have a POS system that has taken our operations to the next level. Our initial install (which took one day), was seamless and by far the easiest that we have ever experienced. At the top of our list of why we are true believers in SpotOn, is their amazing support and team. The SpotOn system is easy to use, intuitive for team members, and provides all the critical reporting capabilities. The value proposition of SpotOn Restaurant cannot be beat, and we highly recommend making the switch.

Cons

All of our initial concerns and "needs" were resolved very quickly. My team was so excited about "customizing" our new POS system that we had to push them out of the office and back on to the dining room floor.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Spot-On for Customer Loyalty

Reviewed 3 years ago

We were able to reward our repeat customers with a means of giving them discounts after 10 purchases. I know some customers are saving up their points for when we have sales, so they can maximize their overall spending

Pros

I like that it does it is to be used at the cash register as customer pays, and that it affords us with a low start-up costs means to reward our repeat customers.

Cons

It is not a wholly integrated software with our POS. It requires a stand alone reader.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very happy I made the switch

Reviewed 2 years ago

Overall I’m very happy with the software as well as customer service and the pricing. The pricing is a lot cheaper than we were paying with clover. Very glad that we made the switch. I’ve also referred people and have received money for referrals.

Pros

I love the size and mobility of the POS system that we selected. I love the loyalty program as well as the email marketing campaign’s that we get to use now. I love how helpful and fast customer service has been as well as [SENSITIVE CONTENT HIDDEN] who is our contact that I use locally.

Cons

The only thing I don’t like about the system is in order to use the spot on loyalty program you have to do it in the spot on app instead of the register app and the spot on app doesn’t let you use the barcode scanner so you kind and f have to make a choice if you want to scan items or use the loyalty program on the actual POS system.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best business decision I ever make

Reviewed 3 months ago

To be honest from our local rep and to 24 hour support I'll give SpotOn 12 out of 10

Pros

All modules related to SpotOn Restaurant POS are 100% compatible and intergrate seamlessly together. Trying to achieve all that spotOn Restaurant has to offer with other POS systems lends towards a very expensive transformation especially when dealing with third party components.

Cons

It does take time to get use to especially when I have been using NCR Aloha for the past 14 years, BUT now I would never change back because all that SpotOn Offers and especially with all the future developments coming in the near future.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best credit card machine and register!

Reviewed 2 years ago

It made my job way easier and I was able to increase my sales!

Pros

How I’m able to advertise for not an extra cost, how I’m able to keep up with sales from home, how I can go back to any transaction, etc...

Cons

Honestly I love everything about spot on!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Capitol Coney and Spot on

Reviewed 2 years ago

My overall experience would be with the installation of the new EMV for the credit card chips which went very smooth, the customer support was there to assist in the install plus afterwards. Easy no problems.

Pros

Most liked about the software is the easy transformation to the customer, no problems, very easy to use it tells you what to do, easy to training the employees, excellent customer service 24/7 which we need since we are a diner open 24/7, to implement changes from the back of the house are very easy, do my weekly payroll with ease. Next would be online ordering, great job keep it up.

Cons

The least liked about the software is the pricing, need to less expensive.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Simple and effective

Reviewed 8 months ago

Great team to work with. No issue not addressed immediately

Pros

Ease of use and price point. Team of support very strong.

Cons

Wish I did not have another POS so I could use it for all functions

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Antonio’s

Reviewed 2 years ago

The screen is sensitive you have to learn where exactly to click it takes getting used to but does have what we need which is hard to find for a restaurant at this price. Many POS serve retail based clients which doesn’t work for a restaurant with all the modifications and custom orders.

Pros

Integrated with mobile, next day deposit, can manage remotely

Cons

Back office is not user friendly hard to edit menu items, change prices

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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SPOTOn review

Reviewed a year ago

Excellent product

Pros

Ease of use. Professional installation & training. 24 hour customer support!!

Cons

Cost of kitchen printers and Meraki router