SpotOn Reviews - Page 5

Easy to understand and use, The customer service while training the employees was exceptionally awesome!!

Up until right now I’ve had no kinks with our POS system so I don’t have any cons about it yet and I don’t think I will!!

Thanks for this feedback, Jeremy! We appreciate your business and are here to support you.

Best thing about SpotOn is the customer service and the attention to detail for our company's objectives. They also cut a lot of fees out to personalize the service to our exact business needs.

Nothing, everything is going great and I would recommend to any business.

[SENSITIVE CONTENT HIDDEN] got me started, and convinced me it was better for my business. [SENSITIVE CONTENT HIDDEN] were great at helping me implement and set up everything. From back office, digital marketing, built our website to take orders off of. The programming is great to allow you to do more tasks with better trained staff. And the customers have a positive reaction.

Not anything so far, but they are very responsive when you call, if something does come up?

Smooth functionality for front of house

The back of house for soot on restaurant is hard to navigate at first. The modifiers are clunky and you have to really know the order of operation to properly set up a item and one minor setting not selected could keep the entire item from functioning

I like the reporting part of the app and the ease that my staff can solve issues like splitting checks or adding guests.

The end of day reporting. Our system seems glitchy and no one can give us answers but says no way it's glitchy.

Ease of use and price point. Team of support very strong.

Wish I did not have another POS so I could use it for all functions

Easy to use and is so detailed everything you need to see the reports has it

I don’t like when i have to add an item is a little bit complicated and sometimes have to call support for help

Easy to use, intuitive, great interface and programming is a breeze.

I am not really seeing any cons, it is working just how we intented it to

I love spot on!!!! My sales rep was the best down to the customer service was great. The POS is great as well! It saved me so much money with credit card fees and the technology.

Honestly I don’t have any cons so far in the year I have been using it.

Thanks for your review, Doug! We appreciate your time and are grateful for your business.

Software is easy to use and navigate through

Since the start of using this software, the company has repeatedly taken "additional" money from our account. Each and every month I address the problem with my sales rep, the restaurant team, the director of sales and the 8 others that I have spoken to, they tell me they are "working on it" Its been 5 month and now over $1300 additional has been taken from our agreed contracted amount. I have had to place stop payment on them and stop using the credit card machine in order to stop the bleed. I literally have called and emailed each and everyday for months trying to get a resolution

What I like most is how simple it is to change/add/remove menu items.

I have no dislikes for this software. So simple to use.

ease of use / great business analytics / good tech support

None - it works great and setup was really easy

User friendly and easy for employees to catch on

Anything that has to do with software has a downside

SpotOn Restaurant is truly a great software and is full of features that I have never had access to before with other systems. With SpotOn, not only are you getting great software, but you are getting a great team. SpotOn is "all in" for their customer and offers so much more than just POS. Their entire suite of products include web design & hosting, online ordering, gift card, loyalty as well as 24/7 help desk. SpotOn has proven to be committed to both their dealers and customers. You can't go wrong with a great software backed by a great team to help you succeed.

No Cons so far. The software is extremely robust and stable.

We love how easy it is to use and how your customer service is available at anytime.

Sometimes the updates take a little bit.

They way it’s as easy as using an I-phone

The remote handhelds were not as flexible

Thank you for your feedback!

Very simple user interface and very fast credit card transaction times

nothing of concern. The turnaround was easy and they copied all of our items efficiently

Easy to learn, reliable, very good support.

Hard to issue credit card credits and they take a long time.

We really enjoy all the options available with this Point of Sale.

Still looking for a negative. I guess it could be free.

The customer service we receive with immediate responses

It’s hard to change things for the register I feel like there is a million steps to add a product with multiple features

I like the analytics and different reports

not as easy to navigate behind the scenes that you think

the product is easy to use and has great customer support. its easy to make changes on the fly.

it seemed a little complicated at first but the more you use it the easier it gets

It's very easy to use on a daily basis. And the 24/7 customer support has been quite helpful

System needs to rebooted every now and again