CallTools Comparison

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Overview

CallTools is an all-in-one call center solution offering an outbound power dialer & inbound call center with live agent monitoring,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$99.99/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.8

(78)

5

4

3

2

1

68

6

3

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

Great price, high quality phone calls, call recording, easy to use. It's like mojo dialer and callrail built into one only the price is better and you can send and receive calls, texts, voicemails.
Easy to use, great support, super functional. The CRM component is good and they have a Big Purple Dot integration which is good for us.
Great support from my account manager, and rep at Tech Support. Very happy with CallTools.

Cons

They waste no time getting you set up, or trained on the software. I am on my second full month of using the dialer.
Some times get stuck when many lead are assigned.
Some areas of the software were initially difficult to navigate but considering there are over 100 different tabs and areas of the software this was to be expected.
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features43
  • 360 Degree Feedback
  • A/B Testing
  • API
  • Access Control
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Answering Machine Detection
  • Assessment Management
  • Auto-Dialer
  • Automated Sales
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Notifications
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Tracking
  • Caller ID
  • Campaign Planning
  • Chat
  • Data Mapping
  • Drip Marketing
  • Email Notifications
  • Instant Messaging
  • Monitoring
  • Multiple User Accounts
  • Predictive Dialer
  • Quality Control
  • Real Time Notifications
  • Reporting & Statistics
  • Third Party Integration
  • Video Support
  • Visual Analytics
  • Voice Mail

Integrations

  • Total integrations14
  • Gmail
  • Google Drive
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Insightly
  • LinkedIn
  • Mailchimp
  • Marketo Engage
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • QuickBooks
  • QuickBooks Online
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Xero
  • Zapier
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation