It is really good and helpful. It helped me in fixing many devices with its excellent remote access.
Bomgar's remote support feature earns high praise from me, as it combines an excellent ease of use with excellent support (the connection itself was unimpeded every time I used it).
And proven good software for business. It has multi functionalities like secure remote support, customer support, and help desk administration also.
Cons from what I heard it was very pricey and some of the teachers reported security breaches which could of messed up all of all information we had in this software. That was a little scary.
There are just some things my arrogant self, who thinks she knows how to do some things she has no business pretending she knows how to do in the setup of some programs, should just not do.
Incredibly difficult to get off the ground and customer support is poor, often dismissing you with a link to an out of date KB.