App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categories Blog & research About us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

Our commitment

Independent research methodology

Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

Learn more

Verified user reviews

GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.

Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Learn more

How GetApp ensures transparency

GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.

Learn more

Ricochet360

Customer relationship management and auto dialer solution

Table of Contents

Ricochet360 - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: March 2026

Ricochet360 overview

What is Ricochet360?

Ricochet360 is an all-in-one auto-dialer, CRM, lead management, and marketing automation platform designed for both inbound and outbound agents looking for a competitive advantage. It enables teams to call a new lead in one second, nurture and engage prospects throughout the entire sales process, and automate most of the daily workflows.

Starting price

24per user /
per month

Alternatives

with better value for money

Pros & Cons

Customer Support

Ease of Use

Lead Management

User Interface

Ricochet360’s user interface

Ease of use rating:

4.8

(82)

Ricochet360 pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(1)

3-4(8)

5(73)

What do users say about Ricochet360?

Pablo A. was very helpful and answered all our questions went over all the information to get us started quoting and was supper energetic and fun to speak with!

Select to learn more

Who uses Ricochet360?

Based on 82 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Insurance

Health, Wellness and Fitness

Apparel & Fashion

Chemicals

Others

Use cases

Lead Management

Sales Tracking

Sales Enablement

Telemarketing

CRM

Ricochet360's key features

Most critical features, based on insights from Ricochet360 users:

Lead management

4.8

(31)

Sales pipeline management

5.0

(14)

All Ricochet360 features

Features rating:

4.7

(82)

Activity dashboard

4.9

(16)

Alerts/Escalation

5.0

(1)

Alerts/Notifications

5.0

(6)

Answering machine detection

(0)

API

5.0

(1)

Auto-Dialer

4.4

(7)

Automated routing

(0)

Automatic call distribution

4.8

(9)

Automatic outbound dialer

(0)

Blended call center

(0)

Calendar/Reminder system

5.0

(4)

Callback scheduling

5.0

(3)

Call center management

5.0

(5)

Call disposition

4.3

(3)

Caller id

5.0

(4)

Caller profiles

(0)

Call list management

3.0

(1)

Call logging

5.0

(6)

Call monitoring

4.8

(12)

Call recording

4.6

(16)

Call reporting

(0)

Call routing

5.0

(2)

Call scheduling

5.0

(1)

Call scripting

(0)

Call tagging

(0)

Call tracking

4.0

(2)

Call tracking metrics

(0)

Call transfer

5.0

(1)

Campaign management

4.5

(6)

Campaign specific caller id

(0)

Channel management

(0)

Compliance management

(0)

Computer telephony integration

5.0

(3)

Contact management

4.6

(30)

Content management

(0)

Conversion tracking

(0)

CRM

1.0

(1)

Customer database

4.8

(12)

Customizable reports

5.0

(2)

Dashboard

(0)

Data import/export

5.0

(1)

Data management

(0)

Data security

5.0

(1)

Document storage

5.0

(1)

Drip campaigns

(0)

Dynamic content

(0)

Email management

5.0

(1)

Email marketing

5.0

(1)

FCC compliance

(0)

Field sales management

(0)

For insurance industry

(0)

For sales teams/organizations

(0)

FTC compliance

(0)

Gamification

5.0

(1)

Inbound call center

(0)

Interaction tracking

4.8

(6)

Internal chat integration

(0)

IVR

(0)

Keyword tracking

(0)

Lead capture

4.9

(20)

Lead distribution

(0)

Lead generation

(0)

Lead management

4.8

(31)

Lead nurturing

(0)

Lead qualification

4.5

(2)

Lead segmentation

(0)

List management

(0)

Live chat

(0)

Manual dialer

(0)

Marketing automation

5.0

(1)

Mobile access

5.0

(1)

Multi-Channel communication

3.0

(1)

Multi-Channel marketing

(0)

Opportunity management

5.0

(2)

Outbound call center

(0)

Performance management

5.0

(2)

Performance metrics

(0)

Pipeline management

5.0

(5)

Predictive dialer

4.8

(8)

Progressive dialer

(0)

Prospecting tools

5.0

(2)

Queue management

(0)

Referral tracking

(0)

Reporting/Analytics

4.7

(26)

Reporting & statistics

4.0

(2)

ROI tracking

5.0

(2)

Sales activity management

(0)

Sales pipeline management

5.0

(14)

Sales reports

(0)

Search/Filter

5.0

(1)

Segmentation

(0)

SMS marketing

(0)

Social marketing

5.0

(1)

Social media integration

(0)

Source Tracking

(0)

Task management

5.0

(5)

Template management

5.0

(2)

Territory management

(0)

Text to speech

(0)

Third-Party integrations

5.0

(1)

Voice mail

(0)

VoIP connection

5.0

(2)

Web-based deployment

(0)

Workflow management

4.9

(13)

Ricochet360 alternatives

Ricochet360

4.8

(82)

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.7

Value for Money

4.8

Customer Support

4.8

HubSpot CRM

4.5

(4.4K)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.4

Value for Money

4.3

Customer Support

4.4

Salesforce Sales Cloud

4.4

(18.7K)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.0

Features

4.4

Value for Money

4.1

Customer Support

4.1

Kylas Sales CRM

4.8

(573)

learn more

Starting from

250

Per month

Free trial

Free version

Ease of Use

4.8

Features

4.7

Value for Money

4.8

Customer Support

4.8

Ricochet360 pricing

Value for money rating:

4.8

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

SHUTTLE

/user

Per month

Features included:

CRM & Phone

CRUISER

/user

Per month

Features included:

CRM, Phone & SMS
Telephony
CRM/LMS
Reporting
Storage
Support

BOOSTER

102

/user

Per month

Features included:

CRM, Phone, Dialer & SMS
SMS (Texting)
Emailing
Marketing Automation

EXPLORER

150

/user

Per month

Features included:

CRM, Phone, Dialer, SMS & Marketing Automation
Integrations

GALAXY

198

/user

Per month

Contact vendor for more details

User opinions about Ricochet360 price and value

Value for money rating:

4.8

(82)

To see what individual users think of Ricochet360's price and value, check out the review snippets below.

“Some calls are received from the distribution logic to agents that are already involved in another activity inconspicuously creating overlap and docket mishmash.”

Mike W.

IT Project Manager

“Pablo A. was very helpful and answered all our questions went over all the information to get us started quoting and was supper energetic and fun to speak with!”

ESTHER H.

OFFICE MANAGER

Ricochet360 integrations (12)

Integrations rated by users

We looked at 82 user reviews to identify which products are mentioned as Ricochet360 integrations and how users feel about them.

Gmail

Integration rating: 5.0 (1)

SendGrid

Integration rating: 1.0 (1)

Other top integrations

Salesforce Marketing Cloud

LinkedIn for Business

Meta for Business

Zapier

Ricochet360 customer support

What do users say about Ricochet360 customer support?

Customer support rating:

4.8

We analyzed verified user reviews to identify positive and negative aspects of Ricochet360 customer support.

Widespread user sentiment highlights Ricochet360’s support team as patient, knowledgeable, and consistently helpful with troubleshooting.

Frequently reported by users, customer support is easy to reach, responsive, and provides thorough guidance during onboarding and training.

Support options

Email/help desk

Phone support

Faqs/forum

Knowledge base

Chat

24/7 (live rep)

Training options

In person

Webinars

Documentation

Live online

Videos

To see what individual users say about Ricochet360's customer support, check out the review snippets below.

“Pablo A. was very helpful and answered all our questions went over all the information to get us started quoting and was supper energetic and fun to speak with!”

ESTHER H.

OFFICE MANAGER

“It's not easy to understand initially, but Ricochet offers superb support. ”

Winky W.

Exclusive Agent

“The customer support was very slow at getting back in touch.”

Judy H.

Owner

“My deficiencies are my own.”

Devery P.

Agency Principal