Salesforce B2C Commerce Features

Salesforce B2C Commerce

eCommerce sites and marketing campaigns management software

4.0/5 (2 reviews)

Salesforce B2C Commerce Feature Summary

  • Abandoned Cart Saver
  • CRM
  • Discount / Coupon Management
  • Email Marketing
  • Inventory Control
  • Kitting
  • Marketplace Integration
  • Mobile Commerce
  • Order Fulfillment
  • Product Configurator
  • Product Ratings / Reviews
  • Refund Management
  • Reporting/Analytics
  • Reviews Management
  • Social Commerce
  • Special Order Management
  • Tax Management
  • Templates

Competitor Feature Comparison

A/B Testing
API
Activity Dashboard
CRM Integration
Campaign Analysis
Campaign Management
Campaign Planning
Campaign Scheduling
Catalog Management
Channel Management
Credit Card Processing
Custom Development
Customer Accounts
Customer Database
Customer History
Customer Profiling
Customer Segmentation
Data Synchronization
Demographic Data Collection
Electronic Payments
Inventory Management
Inventory Optimization
Inventory Replenishment
Inventory Tracking
Invoice Management
Loyalty Program
Multi-Campaign
Multi-Channel Management
Multi-Channel Marketing
Multi-Currency
Order Entry
Order Management
Order Processing
Order Tracking
Price Management
Product Catalog
Product Data Management
Promotions Management
Purchase Order Management
Real Time Analytics
Real Time Reporting
Retail Inventory Management
Returns Management
SEO Management
Shipping Management
Shopping Cart
Social Advertising
Social Media Integration
Social Network Marketing
Supplier Management
Third Party Integration
Trend Analysis
Warehouse Management
Website Integration
Website Management
Workflow Management
eCommerce Integration
eCommerce Management
Learn moreCompare App
A/B Testing
API
Activity Dashboard
CRM Integration
Campaign Analysis
Campaign Management
Campaign Planning
Campaign Scheduling
Catalog Management
Channel Management
Credit Card Processing
Custom Development
Customer Accounts
Customer Database
Customer History
Customer Profiling
Customer Segmentation
Data Synchronization
Demographic Data Collection
Electronic Payments
Inventory Management
Inventory Optimization
Inventory Replenishment
Inventory Tracking
Invoice Management
Loyalty Program
Multi-Campaign
Multi-Channel Management
Multi-Channel Marketing
Multi-Currency
Order Entry
Order Management
Order Processing
Order Tracking
Price Management
Product Catalog
Product Data Management
Promotions Management
Purchase Order Management
Real Time Analytics
Real Time Reporting
Retail Inventory Management
Returns Management
SEO Management
Shipping Management
Shopping Cart
Social Advertising
Social Media Integration
Social Network Marketing
Supplier Management
Third Party Integration
Trend Analysis
Warehouse Management
Website Integration
Website Management
Workflow Management
eCommerce Integration
eCommerce Management
Visit WebsiteCompare App
A/B Testing
API
Activity Dashboard
CRM Integration
Campaign Analysis
Campaign Management
Campaign Planning
Campaign Scheduling
Catalog Management
Channel Management
Credit Card Processing
Custom Development
Customer Accounts
Customer Database
Customer History
Customer Profiling
Customer Segmentation
Data Synchronization
Demographic Data Collection
Electronic Payments
Inventory Management
Inventory Optimization
Inventory Replenishment
Inventory Tracking
Invoice Management
Loyalty Program
Multi-Campaign
Multi-Channel Management
Multi-Channel Marketing
Multi-Currency
Order Entry
Order Management
Order Processing
Order Tracking
Price Management
Product Catalog
Product Data Management
Promotions Management
Purchase Order Management
Real Time Analytics
Real Time Reporting
Retail Inventory Management
Returns Management
SEO Management
Shipping Management
Shopping Cart
Social Advertising
Social Media Integration
Social Network Marketing
Supplier Management
Third Party Integration
Trend Analysis
Warehouse Management
Website Integration
Website Management
Workflow Management
eCommerce Integration
eCommerce Management
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Salesforce B2C Commerce Feature Reviews

2 reviewers had the following to say about Salesforce B2C Commerce's features:

Anonymous
(Retail company, 10001+ employees)

good catalog system

2020-10-11

the overall experience is good, maybe it miss some functionality to integrate with external monitoring system

Pros

we are using it for all our catalog and it replace our custom system with an high improvement on our service

Cons

some time since it is a saas, any change is a problem and became quite long. recently we had several issue with authentication

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
christian cortes

Recently Migrated From Magento To SFCC

2019-12-10

Great onboarding experience and great customer support. They really want to help your business succeed. Little quarks can be weird to transition but overall very happy.

Pros

I really like the features out of the box. Lots of options that usually would have to be custom developed by developers are included right away. The layout and ease of use are great. Love the marketing and Promo capabilities and Salesforce updates with new features a couple of times a year. Customer support and learning prior to launch is great. Salesforce wants you to succed.

Cons

SFCC teaches you about these things like they're included but you need developers to add the code or style. ex. source code - gift with purchase (when selecting one of a choice of free products) There are also little nuances like case-sensitivity that gets annoying but I think that can come with any platform

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more