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Shopify Logo

Shopify

Everything you need to sell anywhere. Trusted by 160k stores

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(69)

Shopify Reviews

Overall rating

4.5

/5

6.1K

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.49/10

Reviews by rating

Pros and cons

We love that is is really use to use, to manage the products and check the orders. It is very user friendly, which is really helpful when you have a large team.
I love how easy it is to check out. I love there is a card swiping device too so payments are flawlessly done.
Shopify is a popular tool with great support that makes it easy to get started an online e-commerce business. It has also great integration across different platforms like Laptops/PCs and smartphones.
Was not very much support on the stubborn aps that refuse to leave when you delete them.
Sometimes on the app I have trouble tracking my package either error from the sending company or from the something on my end in not understanding the app to it's fullest.
Bad practice, leaves a bad taste in the mouth. No other company does that.
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6,135 reviews

Recommended

TA
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Trevor A.

Product Owner, CRO Services

Marketing and Advertising, 51-200 employees

Review source

Overall Rating

The only platform I would use for Ecommerce

Reviewed 3 years ago

Transcript

Trevor A: Hey, my name is Trevor. I'm a director of conversion rate optimization services at an agency...

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Allison A.

Owner

Retail, self-employed

Review source

Overall Rating

Love Shopify

Reviewed 3 years ago

Transcript

Allison: Hi, my name is Allison and I'm the owner of a boys retail clothing boutique, and I give Shopify...

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Lee'Ann B.

Marketing and Advertising, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Shopify is easy to launch and manage

Reviewed 4 years ago

My overall experience has been positive using Shopify as my shopping cart for my store. I felt the transition from Magento was pretty simple - although I did not do the migration that is an option, I ended up starting a brand new site.

Pros

I currently use Shopify for my “side hustle” business - selling retro and vintage style dresses online - www.retrovintagedresses.com I previously used Magento for my shopping cart before switching over to Shopify. I like that it’s an easy platform to get set up on and deploy. Also, I love that you can easily create a catalog on business manager to sell products on Facebook and Instagram. Definitely easy to use.

Cons

I don’t have any cons that I can think of with Shopify. I’ve been using it for over 2 years and have not had any major issues or set backs.

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Stephanie J.

Information Technology and Services, 10,001+ employees

Used weekly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Shopify makes selling products simple

Reviewed 8 months ago

One of our offerings is sold through the Shopify platform. Instead of having customers go via their CSM to place an order, we required a platform where they could do it independently. By signing up for Shopify, we were able to shave off a significant amount of time and dedicate it to other strategic endeavors for the company.

Pros

If you're a small or large business owner looking to sell your products internationally with minimal hassle, Shopify is the perfect platform for you. You may create an online store using Shopify for free or with a premium plan. I've used the Shopify platform over a hundred times already, and not a single customer has been let down.

Cons

Not user-friendly in terms of shipping, though; we have to pay an extra $40-$60 per month for ShipStation in order to print FedEx labels. Reports can be exported, and so can. There is room for improvement when working with CSV files; the process is not always straightforward.

NG
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Nancy G.

Design, self-employed

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Superior Commerce Simplified

Reviewed 2 months ago

Shopify is an all-in-one e-commerce platform which offers a user-friendly experience that's ideal for both beginners and seasoned users. Its drag-and-drop interface allows for quick and beautiful store designs, while the extensive library of integrations connects users to essential services like payment processors and social media platforms. Shopify is my first choice for e-commerce websites!

Pros

Simple drag-and-drop functionality makes it easy for non-technical users to create professional-looking online stores.

Cons

While user-friendly, the platform may be limiting for those who require highly specialized or unique store designs.

AR
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Verified reviewer

Retail, self-employed

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Why use shopify

Reviewed 2 months ago

It made my shopping easier

Pros

The features are impacted, easy to use and it made shopping easy

Cons

Lack of flexibility Shopify capital inability to use multiple discount

MP
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Marco P.

Hospitality, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I like Shopify

Reviewed 4 months ago

It’s simplified and helped me make my e commerce look and feel better and run smoother. People like the site.

Pros

Honestly there’s never really an issue with it (knock on wood!). I’ve never really experienced a problem before! Also seems extremely safe and secure! My customers seem to mostly have total ease with it! It’s easy for me to create the discount codes and track inventory!

Cons

I still am not sure how to reach Shopify customer service, but I suppose that’s something I can look into. Luckily I have a web designer who’ll help as needed.

aa
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ahmed a.

Airlines/Aviation, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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the best in the market

Reviewed 2 months ago

it was a good experience working with Shopify, I make good money on this platform, and customer support help me and provided me with a Stripe gateway to accept payment from all countries

Pros

free trialeasy dashboard and analyticsemail marketing integratedsmart notificationeasy integration with third-party appsyou can use it for dropshipping and digital product

Cons

some themes in the platform are expensivethey did not use the power of Ai in some countries, they don t support Stripe

EF
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Emily F.

Apparel & Fashion, 1-10 employees

Used monthly for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great for our small business

Reviewed 18 days ago
Pros

Our company used Shopify for our dog bandana company. I loved how easy it was to add products and sell products. We ran a lot of sales and so my favorite feature was being able to add discount codes that start and end whenever we like.

Cons

There really isn't anything I didn't like about Shopify. It was easy and affordable.

ML
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Marie L.

Animation, 1-10 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Shopify

Reviewed a month ago

Shopify is easy to use and user friendly to small businesses and I've had a positive experience with Shopify so far.

Pros

Shopify is very easy to use and there is lots of themes that make the things on your site look appealing .

Cons

Shopify costs a huge amount of money and if you're hosting a small business the whole idea is about making money but Shopify is very expensive.

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Diego P.

Health, Wellness and Fitness, 1-10 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Shopify

Reviewed a month ago

The price benefit I think it’s the best

Pros

Love to buy with this app you can keep on track what do you buy and the delivery’s

Cons

For me it’s the best app of its kind, it’s easy to buy stuff even find better prices than their competitors

VN
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Vítor N.

Sports, 1,001-5,000 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Review for Shopify

Reviewed 4 days ago
Pros

The facility about the Store, the products that they have there, its all combined

Cons

Shopify can be a little slow sometimes, i think they need to upgrade in that area

JD
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Jennifer D.

Retail, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Shopify makes everything easier

Reviewed 2 years ago

I love using Shopify because it’s user friendly and thus saves me a lot of time. The theme choices and app options are excellent do you can really enhance your website and make it look professional.

Pros

It’s very user friendly with lots of options to help business growth and development. Customer service is fast and efficient. They are very helpful and friendly and easy to get a hold off. Constant updates and apps to add to your site means you stay up to date with new trends and features. Also Shopify integrates easily with a lot of things you need like Facebook catalogue, other wholesale sites etc. You can basically transfer over your inventory in 1 click. You also get great discounted rates on shipping.

Cons

It is more expensive than other options plus to integrate anything eg. Instagram, email newsletter function, galleries etc you need to pay for an app. Some apps are free but very few. A lot of features are only available on the more expensive pro plan.

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Jared K.

Marketing and Advertising, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Shopify Store Impact

Reviewed 2 years ago

I would recommend this product to somebody else if you are just beginning your journey with e-commerce and you do not want to waste a lot of time launching or developing a website.

Pros

I really like the user interface because it's not complicating to read or review and it doesn't take away time from any person that's just beginning to write or develop their own website.

Cons

I do not like the paid website templates I think it should be more open sourced to integrate with sites such as WordPress and woocommerce so that more people can access this platform; however, I do understand they provide a holistic package for small to medium sized businesses which is much more affordable than some options.

TA
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Trevor A.

Marketing and Advertising, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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The only platform I would use for Ecommerce

Reviewed 4 years ago

I work with a lot of websites that are ecommerce-based, and the headaches you'd expect to come with complex ecosystems are so much less frequent with Shopify than they are with Magento, BigCommerce, etc. While other systems frustrate me to a point where I say "eh, I just won't even try to do 'task x' ", Shopify has a simple enough engine and vast enough app store that I feel like very few tasks are insurmountable.

Pros

From startup stores to enterprise solutions, Shopify has a structure that any site can use (and excel with). The templates available give each store a 'custom' feel, and the platform-side checkout solution prevents a lot of hiccups and downtime that would be caused by inexperienced developers trying to manipulate that crucial step in the funnel.

Cons

Lately (fall 2019), Shopify has had quite a bit of downtime. Because they host so many stores, it appears their servers can get overwhelmed during heavy seasons, causing slower responses and even causing stores to crash. Since the stores are all somewhat linked, this can cause issues for a large amount of stores, killing sales and harming customer reputation.

AR
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Verified reviewer

Health, Wellness and Fitness, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Quick and Easy to Use

Reviewed 3 years ago

A few years ago we were having issues with the security implementation on our WooCommerce site. We switched to Shopify and to be honest, it is much easier for our customer service people to use. Although, editing the code may be a little more difficult, it is not anything that anyone should really be afraid of. There is a pretty active community forum for help as well as the help desk has answered my questions when I have had them as well.

Pros

I find that it is pretty easy to create products and make them go live. Further, the fact that Shopify provides the hosting and therefore, the security for the site is quite amazing. I also like that Shopify is a major player in the marketplace. So many times I have had to go for knock offs and Shopify is not that.

Cons

Having been a guy that had never edited liquid files before, that was new to me, but finding what I need to edit and adjust in the code is really not that difficult. There is a lot of help available for this too. I do find that there are not as many apps to connect to your site as there is with WooCommerce. That is also connected to the security aspect as well though as sometimes having too many apps allows for more opportunities for things to go wrong.

AR
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Verified reviewer

Music, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Shopify is an amazing solution for e-commerce and selling directly to customers

Reviewed 2 years ago

Overall, the experience with Shopify has been positive. It allows amazing functionality for direct-to-consumer purchase that is lacking on most platforms. The social media and marketing integrations are the best in the industry. Shopify automates sales with ease, and makes it easy for anyone to start a business and make their dreams into a reality.

Pros

Shopify is the best software I have found for selling and marketing directly to customers and fans. It takes a very hands on approach, but the integrations with social media, marketing, ads and the e-commerce capabilities are truly world class. I love how you can manage everything from the dashboard, and use apps to print on demand directly to customers, or sell your own products using the shipping integrations and automatic processing.

Cons

Shopify is amazing overall, but has some drawbacks. The interface is a bit clunky compared to other e-commerce platforms, and does not allow bulk edits. It is not ideal for businesses with massive product catalogs, as each product needs to be edited individually. The price can get high very fast, since a more expensive plan is required to get third party calculated shipping rates. The somewhat...

TS
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Tori S.

Computer Software, 501-1,000 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Shopify is a GAMECHANGER if you Run an Ecommerce Business

Reviewed 3 years ago

I don't think we will ever leave Shopify. It's affordable and easy to use - what more could you want from a product that is used to run your business.

Pros

I can't stress enough how much I LOVE Shopify. I run my mom's business for her (an ecommerce site) and we set up the entire thing from scratch, with little knowledge of the platform. They have both free and paid templates to choose from for your site and they are very customizable. The fact that these templates scale to mobile with zero input from us is incredible We've been using it for over 5 years and we couldn't be happier. It is SO easy to use. Their customer support is unmatched - they are open 24 hours and always help us through even the most simple kinds of questions ("how do I upload a new image?"). The inventory feature is great and keeps everything organized. If you sell an item offline, you can easily adjust inventory in your dashboard so no mistakes are made.

Cons

There aren't many things I don't like about Shopify. I think my biggest ask is that there should be more free templates available for use. The Shopify made templates are the best because they integrate seamlessly with the product. For some users, software is a scary thing, so instead of jumping to buy a cooler template, I think users would be responsive to more free templates to try.

RN
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Rhiannon N.

Retail, self-employed

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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They promise the moon and provide a crumbling chunk of space rock

Reviewed 3 years ago

I couldn't move away from this platform fast enough. I lost 7 months of effort and about $3000 cash dealing with this shifty company that promises the moon and provides a crumbling chunk of space rock. Steer clear of this place if you want a long-term site that won't bleed you dry. It's a band-aid solution I would have expected in the 90s with Web 1.0, but it simply cannot perform in the 2020s in a global marketplace.

Pros

It's braindead easy for anyone with a modest set of technical skills to setup a store. (If you can use Facebook, you can use Shipify). Uploading files is a breeze and most menus seem to make some logical sense. The easy of initial setup is why so many scam sites use this platform-- anyone, even fraudsters love it. But that doesn't make it a good platform!

Cons

The platform is quite costly compared to other options. It doesn't come with enough features to work on its own so users are stuck having to pay for add-on modules. And these are not a straight-up purchase but come with a monthly fee. I calculated the modules I would need and it was going to run me $500-$800 USD/month! It has been cheaper to build a Magento site and pay cash up front, one time, for...

PM
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Patrick M.

Retail, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Shopify Fit Our Needs Perfectly And Continues To Impress

Reviewed 2 years ago

Until the end of 2020 we had a legal forms business, selling paper and electronic forms both in a storefront retail setting and via our website. We had to close the retail space and substantially streamline and simplify our website as it had been custom-coded and was complicated and expensive to maintain. Shopify offered a turnkey solution at a fraction of what we'd been paying – pretty much a no-brainer.

Pros

Setting up our company and its shop was very easy, as well as finding a visual theme that suited us and meshed well with our existing branding. There's a wealth of free themes, and countless additional paid ones, so it's hard to imagine anyone not finding what they need. Shopify's core functions are quite complete and comprehensive, but if you find there's something they don't do for you out of the box, chances are good that there's a third-party app that will answer the need, and usually for not very much additional expense.

Cons

Importing existing products into the store was a pretty big project (although of course, not all new store creators have 200-300 products they need to start up with like we did), and editing and/or customizing those products can be time-consuming and sometimes awkward. There are times when I'd really like to multiple-select several products and modify the same attribute for all of them, but the system doesn't support this. I have a feeling they'll add support for this kind of thing somewhere down the line.

ET
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Eleda T.

Retail, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Shopify Saved Our Business - And Made It Grow!

Reviewed 2 years ago

Shopify literally saved our business. If we'd had to continue on WordPress, we never would have gained traction in the marketplace. Now I have been able to make my ecommerce business my sole full-time job, and we ship model horses around the world. There is so much flexibility in the platform that you can make it do whatever you need it to for your business, and last but far from least: Shopify...

Pros

We started with a WordPress store in 2012 and it was a terrible hassle. It always needed to be updated and was subject to constant hacking attempts. We moved to Shopify in 2015 and our sales DOUBLED in the first year! They've continued growing every year since. Shopify handles updates and security wonderfully, leaving me free to do what I do best - Market and sell our items!

Cons

There are a few basic features that many of us have tried to get added for years, but Shopify instead chooses to have users fall back on apps to provide them, like branded packing slips, the ability to create another shipping label after an order has been shipped (in case an item was forgotten, or we want to send a promo item, etc), things like that. They are all available by using apps, which generate money for independent app developers, but that money comes from our budgets, so we wish they were built in.

RT
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Ricky T.

Pharmaceuticals, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Simple and Easy E-commerce platform!

Reviewed 3 years ago

When we launched our web store back in 2016 we looking for something simple yet robust. After reviewing with several e-platform software we decided to try Shopify and haven't really looked back. I would recommend it to anyone looking to start up their own e-commerce site.

Pros

Love the simplicity of it. Shopify made it was easy to create/build/manage our own web store. The monthly fees are reasonable and the transaction fees are low if you compare it to selling on Amazon. It gives us an alternative platform to sell with the potential for higher margins/profits. In terms of designing your website, Shopify's themes and tools allowed us to create a simple yet elegant web...

Cons

1. Managing discount codes can get tricky if you have recurring/subscription orders. Recurring/subscription orders requires a plug-in called Bold and it applies discount codes differently from the Shopify platform (one-time purchases). Meaning if you wanted to have the same discount code, with the same discount applied, and applicable to one-time orders and recurring/subscription order, then that...

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Emeka O.

Marketing and Advertising, 11-50 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Want to start Drop Shipping? Meet Shopify!

Reviewed 4 years ago

Generally, Shopify has been an awesome service. I was able to build many sites with it. Ecommerce and Drop shipping is very easy with Shopify. With Shopify, I didn't have to bother about hosting my store or making my site secure. All these were taken care of by Shopify. It's ease of use for drop shipping is second to none, and I didn't have to be a programmer to enjoy it. The only turn off I had while starting was the initial cost because I wanted to start on a very lean budget. It's ease of use is beautiful. Using Shopify is fun.

Pros

I love many things about Shopify. Honestly, I've not fallen in love with any other alternative as much as I have with Shopify. The pros of Shopify includes: 1. No Hosting required: This is a beautiful part of Shopify. With Shopify, I never had to worry about purchasing a hosting plan. Shopify hosts all merchant accounts on their server. 2. Free SSL: I love this a lot. With some other alternatives,...

Cons

Inasmuch as I so much love Shopify, honestly, there are a few turn offs. They include: 1. Expensive: For a starter, Shopify may be very expensive compared to alternatives like woocommerce. With woocommerce, a user can build a free forever ecommerce/ drop shipping site. The user only need to purchase a hosting service and an SSL certificate if need be. 2. Some apps are not available: I opted to using...

JM
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James M.

Retail, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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JAM Shopify Review

Reviewed a year ago

Well, around the beginning of the pandemic, I noticed many stores at physical locations closing. People were panicking with uncertainty of where to look next for their clothing, their shoes, anything else they may need. I got into retail to give consumers the reliable option the next time stores regardless of the reason ever closed down again, the solution of coming to an online store, knowing it is...

Pros

I like how I am able to run my retail business with a ton of support behind it, there is so much software ranging from Shopify's own to others I integrate that making building, growing the business less stressful. I really, really, like Shopify's accounting software that leaves people stunned! It allows me to keep better track of sales, fees, costs, and also allows me to project where finances may...

Cons

There is a passive-aggressive push for a Commerce plan to use on the software. Sure, for small businesses already on its mid approach that's appropriate as the developers should assist them as much as possible, but for many struggling business, the constant passive-aggressive push when logging onto the software can be a real pain, especially when focusing on order management. Regarding integration,...

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Judah P.

Retail, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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OK but MUCH room for improvement

Reviewed 5 years ago

2014 = great 2018 = terrible I would encourage rep. to contact me.

Pros

When I first signed up for Shopify 4-5 years ago I thought it was the best thing to happen to ecommerce. Gurus were knowledgeable and accessible (via phone!), the product worked beautifully and it met my needs. Now that my business has grown and I'm finding that Shopify is not set up to handle a business of high growth. Shopify has grown so fast that the average conversation with a Guru has dropped...

Cons

ng the lines of "I can do this for you." and it's from someone on the other side of the world that has no clue about you, your business, your country or it's customs. I could go on and on but in summary, I am HIGHLY disappointed with the level of support and in 4 years have gone from a loyal, enthusiastic customer to a highly disgruntled customer looking for new options.

YY
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Yiğit Y.

Computer Software, 201-500 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Servis is good

Reviewed a year ago

Although I have listed the minuses quite a bit, it is recommended for a quick start to e-commerce.It speeds up your work, it doesn't let you down.

Pros

It's really impressive. The plugins are expensive and they charge a monthly fee. Service is of good quality. it is detailed but not complicated . The most well-known payment systems for turkey are guarantee virtual pos (no installments), payu and iyzico. iyzico integration is newer . -Easy to define the discount. It is very easy to follow the orders thanks to the mobile application. There are many...

Cons

It limits the site in many ways. You cannot customize the checkout page. If you give thousands of dollars, they'll let you. urls have to take prefixes like pages/ collections/. It's frustrating not being able to remove them. In order to do real customization, it is necessary to learn the liquid language. It is a bit difficult to develop on it, there is no test environment. However, development can be done by putting the theme in preview mode and making changes on it.

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John F.

Real Estate, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Shopify Review

Reviewed 3 years ago

It has truly been a very wonder asset to my company as well as other companies I am associated with. Its ease to not only display products, get the word out, and interface with other websites for maximum exposure is excellent. The ability to track sales, and collect funds virtually anyway possible is great. Their customer service and care is way better than most companies. Finally, the ability to use it on so many devices allows for almost any player independent contractor, etc. to be able to convert products into sales anywhere with a cash register basically in their pocket.

Pros

The product is very easy to use, contains multiple components beneficial to any business, and customer support is fabulous. All of its portals are self explanatory for the most part. In the rare occasion something is not understood or an error occurs, customer service is very thorough in helping solve the issue. They don't make you feel uneducated, or like you're bothering them, often they offer tips...

Cons

There really is not much I can say negative. For what they offer, they are pretty much spot on. Maybe the fact its not free.. :) but nothing this good could, nor should be free.