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Toast POS
5
323
4
114
3
43
2
16
1
54
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based Point of Sale solution for restaurants
Table of Contents
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Toast POS - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: February 2026
Toast POS overview
Based on 550 verified user reviews
What is Toast POS?
Toast POS is a restaurant POS solution with key features that include reporting and analytics, order entry, order management, payment processing, sales reports, online ordering, and more.
Who uses Toast POS?
By industry, Toast POS reviewers are most commonly professionals in restaurants (52%). The most frequent use case for Toast POS cited by reviewers is restaurant POS (82% of reviewers).
What do users say about Toast POS pricing?
Reviewers appreciate Toast POS's reasonable and flexible pricing, often finding it more affordable than competitors. However, some reviewers feel that costs rise quickly with add-ons, and they report concerns about unexpected overall expenses.
What are the most popular integrations for Toast POS?
The Toast POS integrations most frequently cited by reviewers are: 7shifts (an employee scheduling product rated 4.4 out of 5 for its integration with Toast POS), Sling (an employee scheduling product, 4.3), and OpenTable (a reservations product, 4.8).
Starting price
per month
Pros & Cons
Restaurant Use
Sales Tracking
Intuitive and efficient navigation
Fees and Charges
Customer Support
Phone Support
Toast POS’s user interface
Toast POS pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.8
Features
4.1
Ease of use
4.2
Customer support
3.7
Reviews sentiment
What do users say about Toast POS?
Toast POS is a restaurant POS solution with key features that include reporting and analytics, order entry, order management, payment processing, sales reports, online ordering, and more.
Select to learn more
Who uses Toast POS?
Based on 550 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Toast POS's key features
GetApp's analysis of 100 verified user reviews collected between September 2021 and September 2024 identifies Toast POS' most critical features and summarizes user sentiment about those features.
Reviewers appreciate Toast POS's order entry capabilities for their ease of use and intuitive design. They find it simple to categorize and group items, making it easy for new users to learn quickly. Users report that the system allows for real-time editing of item availability and customization. However, some reviewers mention difficulties with navigation and lack of critical capabilities in kiosks. Overall, they highlight the system's accuracy and seamless guest interaction. Of the 19 Toast POS users who gave detailed accounts of their use of Order Entry, 100% rated this feature as important or highly important.
Reviewers indicate that Toast POS's reporting and analytics capabilities are valuable for tracking sales, inventory, and business health. They find the customizable reports helpful for identifying key metrics and trends. Users appreciate the comprehensive daily reports and the ability to analyze various data points. However, some reviewers feel the user interface is not intuitive and downloading reports can be cumbersome. They also mention the need for easier access to data and better support. Of the 18 Toast POS users who gave detailed accounts of their use of Reporting/Analytics, 100% rated this feature as important or highly important.
Users report that Toast POS's order management capabilities are effective for organizing and prioritizing orders. They appreciate the color-coded headers and chronological display, which help in managing order flow. Reviewers highlight the system's ability to process orders from multiple sources, including in-house, online, and delivery partners like Uber Eats and Doordash. However, some users experience issues with KDS routing and occasional system hiccups. They find the dashboard user-friendly and helpful for maintaining kitchen efficiency. Of the 33 Toast POS users who gave detailed accounts of their use of Order Management, 97% rated this feature as important or highly important.
Reviewers find Toast POS's payment processing capabilities reliable and fast. They appreciate the system's ability to handle various payment methods, including Apple Pay and Samsung Pay. Users report that payments are processed quickly, and funds are received promptly. They also value the offline payment option, although some mention issues with network connectivity and integration with other systems. Reviewers note that the refund process is easy, but some find the processing fees high. Of the 51 Toast POS users who gave detailed accounts of their use of Payment Processing, 96% rated this feature as important or highly important.
Carmen H.
Marketing Executive
Patricia D.
Loan servicing representative
Brian D.
Treasurer
Reviewers highlight the usefulness of Toast POS's sales reports for tracking business performance. They appreciate the detailed and customizable reports, which provide insights into sales trends, peak hours, and average tips. Users find it easy to access and compare data, although some mention limitations in viewing historical data and the need for more customization options. They value the daily updates and the ability to export reports to Excel, despite occasional navigation challenges. Of the 38 Toast POS users who gave detailed accounts of their use of Sales Reports, 87% rated this feature as important or highly important.
All Toast POS features
Features rating:
Toast POS alternatives
Toast POS
Starting from
69
Per month
Restroworks
Starting from
200
/user
Per year
SpotOn
Starting from
99
Per month
Epos Now
Starting from
349
One-time payment
Toast POS pricing
Pricing plans
Pricing details:
Build Your Own
No pricing info
Features included:
- Email Marketing and Loyalty Programs
- Scheduling and Tips
- Delivery Management
- Inventory Management
- Payroll
- Gift Cards
- Benefits Administration
User opinions about Toast POS price and value
Value for money rating:
To see what individual users think of Toast POS's price and value, check out the review snippets below.
Barrett D.
Night Auditor
Carmen H.
Marketing Executive
Toast POS integrations (45)
Integrations rated by users
We looked at 550 user reviews to identify which products are mentioned as Toast POS integrations and how users feel about them.
Integration rating: 3.9 (27)
“we integrated through snappy to DoorDash for delivery”
Jaden L.
Manager
Integration rating: 4.4 (22)
Integration rating: 4.3 (16)
“It schedules my employees and sends the address, with a clock in/out as well”
Carrie K.
Owner
Integration rating: 3.6 (15)
Integration rating: 4.8 (11)
Integration rating: 4.0 (8)
Toast POS customer support
What do users say about Toast POS customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Toast POS customer support.
A small group of reviewers say Toast POS customer support is attentive, quick to respond, and solves issues efficiently.
Frequently reported by users, support wait times are excessive, sometimes taking hours or even weeks to resolve issues.
Widespread user sentiment notes support staff often lack product knowledge and struggle to resolve complex problems.
A significant portion of users find it difficult to reach support, with limited follow-through and no dedicated service representatives.
Support options
Training options
To see what individual users say about Toast POS's customer support, check out the review snippets below.
“A one of the longest running TOAST users, almost 10 years, I love it because it's functional, easy to use and customize, if you know the program. If you don't have a TOAST expert on your internal team, it can be challenging as customer service is poor and they don't have operational experience that relates when you are trying to resolve an issue.”
Julia S.
Director of Training
“This isn’t our first major issue, and every time it takes a while to get it fixed. If you have a restaurant that does decent volume, I would suggest getting a more dependable POS with a customer service that can actually help and not just provide lip service.”
Edward M.
Owner
“We lost over £20,000 in the first month of using the system, due to complete negligence by toast staff in supporting us with basic issues, and set up of the toast system.”
Carl T.
General manager
Toast POS FAQs
Toast is a Point of Sales (POS) software which allows business owners to reduce operational costs, increase staff efficiencies, and improve customer experience. The software can be paired only with an Android tablet and offers no support for iPad at present. The software caters to the needs of several outlets in quick service restaurants (QSR), fine dining restaurants, coffee outlets, bakery’s, pizza chains, and breweries & bars. Toast POS offers menu management features that include setting up the entire menu including all the groups & sub-groups, customizing menu’s separately for online & offline audiences, and adding time specific pricing for menu’s such as happy hour menu. The product provides a restaurant ordering feature that offers capability to take orders on the fly, sending automatic notifications to the server when the order is ready, and splitting bills & menu items among customers. The solution simplifies payments for the customers & business owners by offering features such as 'pay at the table', tipping servers directly from the tablets, emailing receipts or printing them through integration with an external printer, and the ability to turn payments into loyalty points redeemable on future visits. The product also tracks real-time menu sales and provides users with detailed reporting of product mix across all menus. Toast POS operates on a subscription based pricing model based on the core software in addition to offering add-on modules such as online ordering, loyalty programs, and digital & physical gift cards. The product also offers bundled hardware with a one-time pricing option. Some of the key customers of ToastPOS include Lakewood Brewing Company, Paris Creperie, Beach Hut Deli, and Fresh City.
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