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isolved Logo

Human capital management solution

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isolved - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

isolved overview

Based on 643 verified user reviews

What is isolved?

isolved is a payroll tool offering key features such as payroll management, tax compliance, payroll reporting, W-2 preparation, and direct deposit, among others.

Who uses isolved?

Reviews for isolved come from a wide variety of industries, including Hospital & Health Care (7% of reviewers), Accounting (6%), and Human Resources (4%). The most frequent use case for isolved cited by reviewers is payroll (73% of reviewers).

What do users say about isolved pricing?

Reviewers indicate that isolved allows flexible license adjustments without penalty and some users report the product pays for itself. However, many users say hidden fees, price increases, restrictive contracts, and billing issues undermine overall value for money.

Starting price

Alternatives

with better value for money


Pros & Cons

Payroll

User Interface

Onboarding

Pricing

Bugs and Issues

Report Generation

isolved’s user interface

Ease of use rating:

isolved pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(89)
3-4(283)
5(271)

What do users say about isolved?

isolved is a payroll tool offering key features such as payroll management, tax compliance, payroll reporting, W-2 preparation, and direct deposit, among others.

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Who uses isolved?

Based on 643 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Hospital & Health Care
Accounting
Human Resources
Medical Practice
Others

Use cases

Payroll
Human Resources
Direct Deposit Payroll
Time Clock
Time Tracking

isolved's key features

GetApp's analysis of 99 verified user reviews collected between August 2021 and January 2025 identifies isolved's most critical features and summarizes user sentiment about those features.

Payroll management

Reviewers appreciate isolved's Payroll Management capabilities for its ease of use and accuracy. They report it simplifies payroll processing, including special payrolls and adjustments. Users highlight the seamless integration with timekeeping and the ability to quickly add or terminate employees. They find customer service responsive and helpful. However, some mention occasional glitches with time punches and navigating through employee data can be time-consuming. Of the 35 isolved users who gave detailed accounts of their use of Payroll Management, 100% rated this feature as important or highly important.

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“ It provides a seamless process for completing our payroll on a bi-weekly basis. We can select special payrolls, review current payrolls, and address special circumstances as needed.”
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Dianne V.

HR Manager

“Once I fully learned how to make adjustments, this payroll is time saving and accurate. I can call while doing payroll, on a deadline, and get help immediately if I have an issue.”
TP

Tina P.

HR and Administrative Manager


Tax compliance

Users report that isolved's Tax Compliance capabilities save them significant time and hassle. They appreciate that the system handles all tax filings and keeps them compliant with changing laws. Reviewers indicate that taxes are always paid on time, and they value the minimal follow-up required. However, some users mention slow response times from the tax department and occasional filing issues. Of the 29 isolved users who gave detailed accounts of their use of Tax Compliance, 100% rated this feature as important or highly important.

See related user reviews

“I have not had to file or worry about taxes since we started with iSolved. This has saved me a lot of time and hassle. They take care of everything.”
MP

Mischele P.

Accounting Department Manager

“Isolved doing the taxes for us take a burden from our shoulders, they keep up with changes and laws”
LC

Lisa C.

HR Admin Asst


Payroll reporting

Reviewers highlight isolved's Payroll Reporting capabilities for providing a wide variety of preformatted and customizable reports. They find the reports valuable for financial accuracy and appreciate the ability to access all necessary data in one place. Users mention that while the reports are generally easy to run, creating custom reports can be challenging for those with limited computer knowledge. Some users also note issues with system updates affecting report pulling. Of the 28 isolved users who gave detailed accounts of their use of Payroll Reporting, 96% rated this feature as important or highly important.

See related user reviews

“It is very easy to pull the existing reports. Sometimes it is a little troublesome to get in the report writer to create or customize a report. It is not easy to do for someone with limited knowledge of computers, I am fluent in several software, and it still took me about 3 hours to prepare a report related to our 403B deductions to show exactly what I needed. But... once that report was set, i get to use it all the time now!”
SC

Sofia C.

Accounting Manager

“Preformatted reports (Client Reports) are valuable and provide almost all the info we need on a weekly/biweekly basis.”
DJ

Deanna J.

HR Generalist


W-2 preparation

Users report that isolved's W-2 Preparation capabilities make year-end processes smooth and efficient. They appreciate the quick receipt of W-2 forms and the option for employees to receive electronic copies. Reviewers find the process accurate and easy to use, with the ability to reprint forms as needed. They also value the seamless integration with payroll processing and the support provided by isolved in ensuring compliance. Of the 27 isolved users who gave detailed accounts of their use of W-2 Preparation, 96% rated this feature as important or highly important.

See related user reviews

“There is a very quick receipt of W-2 forms after the final year end payroll.”
AB

Amy B.

Executive director

“You can view your W2 at anytime through your login”
VF

Vinita F.

RN-Administrator


Direct deposit

Reviewers appreciate isolved's Direct Deposit capabilities for its ease of setup and use. They highlight the ability for employees to manage their own direct deposit information and the convenience of paperless payroll. Users report that direct deposits are always accurate and timely, reducing the risk of lost or stolen checks. However, some mention that the system could be more user-friendly and clear in certain aspects. Of the 43 isolved users who gave detailed accounts of their use of Direct Deposit, 95% rated this feature as important or highly important.

See related user reviews

“Everyone needs this and the ESS ability for employees to edit or add DD is great. ”
VL

Victoria L.

Implementation Manager

“Direct Deposit is important because it helps our employees get paid on time and accurately. ”
JD

Jonathan D.

HR Support


All isolved features

Features rating:

Expense tracking
HIPAA compliant
Mobile app
Data import/export
Overtime calculation
Provider management
Punch card
Reimbursement management
Reporting & statistics
Audit trail
Time & expense tracking
Workflow management
Time off requests
ACA reporting
Online time tracking
Employee portal
Online time clock
Employee profiles
Vacation/Leave tracking
Benefits dashboard
Health insurance administration
Timesheet management
Employee database
Employee benefits administration
Clock in/out
Onboarding
Employee onboarding
Self service portal
Access controls/permissions
Employee management
Sick leave tracking
Real-Time updates
Employee time tracking
Reporting/Analytics
API
Billing & invoicing
Applicant tracking
Training management
Online benefits enrollment
Performance review management
Mobile access
Benefits management
Wage garnishment
Time off management
Time tracking
Recognition tracking
Recruitment management
Customizable reports
Deduction management
Task management
Peer-to-Peer recognition
Attendance tracking
Predictive analytics
Check printing
HSA/FSA administration
Third-Party integrations
Goal setting/tracking
Employee engagement
COBRA administration
Employee scheduling
Biometric recognition
Performance management
Learning management
Offboarding
Multi-State
FMLA administration
360 degree feedback
Web-based deployment
Single sign on
Availability management
Shift swapping
Shift scheduling
Shift management
Background screening
Search/Filter
Schedule distribution
Role-Based permissions
Benchmarking
Benefits administration outsourcing
Reminders
Billable & non-billable hours
Budget management
Calendar management
Candidate management
Real-Time reporting
Real-Time notifications
Real-Time data
Real-Time analytics
Question library
Disability insurance administration
Action management
Visual analytics
Activity dashboard
Activity tracking
Alerts/Notifications
Timer
Time tracking by project
Time tracking by client
Approval process control
Approval workflow
Assessment management
Attendance management
Automated scheduling
Tests/Assessments
Task progress tracking
Automatic time capture
Talent management
Talent acquisition
Surveys & feedback
Summary Reports
Succession planning
Skills tracking
Mobile alerts
Document management
Messaging
Market data analysis
Life insurance administration
Leave tracking
Document storage
Learning & development
Labor management
Labor forecasting
Labor cost reporting
Individual development plans
Electronic forms
Employee recognition
Employee reward programs
Employee self service
Goal management
Gamification
Forecasting
For accountants
Engagement tracking
Feedback management
Career development
Pulse surveys
Chat/Messaging
Project tracking
Project time tracking
Progress tracking
Commenting/Notes
Communication management
Performance metrics
Compensation management
Performance appraisal
Compensation plan modeling
Competency management
Orientation workflow management
Compliance management
Compliance tracking
Configurable workflow
Customizable questions
Customizable templates
Negative feedback management
Dashboard
Multi-Location
Monitoring

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isolved pricing

Value for money rating:

Starting from

Empty state illustration for "No pricing info"

No pricing info

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about isolved price and value

Value for money rating:

To see what individual users think of isolved's price and value, check out the review snippets below.

“The customization and ability to make their software work for me is the best part of this. They are super responsive to issues I have and the cost is excellent.”
KA

Katrina A.

Firm Administrator

“I love that this software is constantly being developed to offer greater benefits to organizations. I am looking forward to the improved scheduling features.”
RA

Rebecca A.

CFO

isolved integrations (55)

Integrations rated by users

We looked at 643 user reviews to identify which products are mentioned as isolved integrations and how users feel about them.

Integration rating: 3.2 (6)

It should flow over to iSolved for Employee Benefit Enrollment. Too many steps and should be easier on the admn side.

Benefits integration is a time saver and also produces more accurate and timely enrollments.

Terrible partner. sLow responses and often blames isolved. Switched to another vendor.

Reduction of manually maintaining health premiums in multiple applications.

DN

Denise N.

Human Resources Manager

1/4

Integration rating: 4.8 (5)

Employee Navigator gives us the flexibility to work with all benefit providers as a smaller company.

MP

Maureen P.

Human Resources Director

Ease logo
Ease

Integration rating: 4.0 (2)

Reduction of manually maintaining health premiums in multiple applications.

JP

Jennifer P.

Product Manager

FinFit logo
FinFit

Integration rating: 3.0 (1)

Employers tend to see this as a gateway to get employees stuck in a paycheck advancement loop.

JP

Jennifer P.

Product Manager

TurboTax Business logo
TurboTax Business

Integration rating: 4.0 (1)

I'm sure this is important to many individuals, myself included, but doesn't resonate with employers as an overall system offering.

JP

Jennifer P.

Product Manager

OrgChart logo
OrgChart

Integration rating: 4.0 (1)

The isolved organizational chart linked to the people analytics feature works well.

JP

Jennifer P.

Product Manager

OnShift logo
OnShift

Integration rating: 2.0 (1)

Integration rating: 5.0 (1)

Integration rating: 5.0 (1)

Integration rating: 4.0 (1)

Integration rating: 4.0 (1)

isolved customer support

What do users say about isolved customer support?

Customer support rating:

We analyzed 167 verified user reviews to identify positive and negative aspects of isolved customer support.

A fair number of users find customer support responsive, knowledgeable, and helpful with timely answers for payroll and benefits.

Multiple users appreciate the implementation team's guidance and the availability of live phone support for resolving issues quickly.

A number of users report long wait times and difficulty reaching customer service, sometimes waiting up to 45 minutes or more.

Certain users mention inconsistent support quality, lack of dedicated reps, and insufficient expertise or follow-up from the support team.

Support options

Email/help desk
Knowledge base
Faqs/forum
Phone support
Chat

Training options

Videos
Documentation

To see what individual users say about isolved's customer support, check out the review snippets below.

“The customer service is more convenient than that of other services I have used in my position, and it's critical that I receive timely answers for payroll and benefits. ”

LP

Lori P.

Director of Finance

“Their customer support is excellent! If I ever need help with settings or other issues, I can get phone support and solve the problem while I am on the phone. ”

JK

John K.

“The ticket submission interface is atrocious; for the most part the support staff doesn't dive into the problem, let alone the solution. ”

ST

Suzanna T.

Director of Training andProduct

isolved FAQs

Q. Who are the typical users of isolved?

isolved has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

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Q. What is isolved used for?

isolved is a comprehensive human capital management platform that consolidates human resources, payroll, benefits administration, workforce management, and talent acquisition into a unified system. The platform provides a single source of truth for workforce data throughout the employee lifecycle. It serves organizations of all sizes and industries such as healthcare, hospitality, manufacturing, financial services, and professional business services. Its connected architecture aligns organizational requirements with employee expectations and supports enhanced operational productivity and more informed decision-making. The HR and payroll module centralizes employee records and automates workflows to reduce administrative burdens. Compliance tools cover federal, state, and local regulations including the Affordable Care Act, Family and Medical Leave Act, and Equal Employment Opportunity requirements with automated alerts for upcoming deadlines. Time and attendance features enable real-time tracking of employee hours through mobile and web interfaces while workforce management offers advanced scheduling, labor forecasting, and absence tracking. isolved's talent acquisition suite integrates applicant tracking, onboarding workflows, and development tools to accelerate recruitment and assimilation processes. Customizable reporting dashboards and predictive analytics deliver actionable workforce insights while an adaptive employee portal supports access to pay information, benefits selection, and schedule management. Integration capabilities are enabled through a full REST API architecture that supports connections with third-party applications and systems. An isolved marketplace offers pre-built integrations to extend platform functionality with complementary solutions. The API framework facilitates custom integrations for organizations with specific technical requirements while maintaining secure data exchange protocols. This integration ecosystem ensures that isolved People Cloud remains the authoritative system of record for workforce data and fosters a consistent employee experience across varied technology environments.


Q. What are the benefits of using isolved?

  • Comprehensive, scalable and adaptive HCM solution that enables a positive employee experience, while delivering strategic workforce engagement, collaboration and compliance.
  • Eliminate errors, redundancies and inefficiencies with an intelligently connected platform that automates broad and deep to deliver a “single source of truth” and accelerate results.
  • Enable people to achieve goals through a transformational employee experience that fosters a collaborative and purposeful culture, increases productivity, and leads to sustained and profitable growth.
  • Empower employees to grow and hone skills, with feedback and communication that keeps them informed, increasing satisfaction and boosting performance throughout the career journey.


  • Q. What languages does isolved support?

    isolved supports the following languages:
    English


    Q. Does isolved support mobile devices?

    isolved supports the following devices:
    Android, iPad, iPhone


    Q. Does isolved offer an API?

    Yes, isolved has an API available for use.


    Q. What level of support does isolved offer?

    isolved offers the following support options:
    Email/Help Desk, Knowledge Base, FAQs/Forum, Phone Support, Chat

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