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OnScript
AI-driven QA, coaching, vocalytics, and compliance.
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OnScript - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: November 2025
OnScript overview
What is OnScript?
OnScript is an API-first, AI-native platform designed for today’s complex contact center tech stacks. Organizations can move beyond the limitations of legacy systems and gain a complete, data-driven view of every customer interaction. The architecture is built for security, scalability, and seamless integration, ensuring a future-proof solution.
A robust API enables effortless connection of OnScript into any ecosystem. Organizations can create a unified data feedback loop with existing CRM, CCaaS platforms, or internal business intelligence tools to enhance overall operations. Security and compliance are prioritized with enterprise-grade features, including automated redaction of sensitive Personally Identifiable Information (PII) from both audio and transcripts, maintaining the standards required for HIPAA compliance.
Machine learning models analyze call audio, delivering not only transcripts but also deep insights into sentiment, tone, and agent behaviors. The platform’s vocalytics engine identifies conversational nuances that directly impact customer experience, enabling coaching on the soft skills that matter most. Performance trends can be tracked over time to support smarter, data-driven decisions that influence everything from agent training to product development.
Unlike restrictive per-seat licenses, the flexible, usage-based model includes unlimited seats. The platform empowers entire teams—from QA specialists to managers and agents—without penalizing organizational growth. This approach fosters a culture of coaching and transparency, maximizing return on investment.
Key benefits of using OnScript
• Agent soft skills and emotional intelligence can be improved by analyzing conversational tone, sentiment, and empathy using an advanced vocalytics module.
• OnScript can be seamlessly integrated into an existing tech stack with robust integrations for leading CRMs (such as Salesforce), helpdesks, and CCaaS platforms.
• Sensitive customer data is protected and regulatory adherence is ensured through automated PII redaction and security features that meet HIPAA compliance standards.
• The entire organization can be empowered without penalty, as all flexible, usage-based plans include unlimited seats and full API access for custom workflows.
• New agent ramp time is drastically reduced by providing immediate, consistent, and actionable feedback from the very first call.
• The platform goes beyond simple QA scores to uncover actionable business intelligence, identifying customer friction points, compliance risks, and valuable product feedback.
• The platform’s value can be demonstrated with the client’s own data before commitment, through a free, no-obligation pilot program, ensuring confidence in the investment.
Starting price
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OnScript's features
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OnScript pricing
Pricing plans
Pricing details:
OnScript Lite
No pricing info
Features included:
- AI-Powered Transcription
- AI-Powered Call Disposition
- AI-Powered Caller Intent
- Flexible Usage-Based Model
- Unlimited Seats/Users
- Dedicated Onboarding
- Dedicated Account Manager
- No Long-Term Contracts
- No Setup or Storage Fees
- All Future Updates Included
- Priority Support
OnStarter
No pricing info
Features included:
- Automated Scorecards
- Vocalytics (Sentiment & Tone Analysis)
- Compliance Shield (Redaction & Monitoring)
- Agent Performance & Coaching Tools
- All AI-driven Analytics
- Advanced Search, Reporting, & Dashboards
- Flexible Usage-Based Model
- Unlimited Seats/Users
- Dedicated Onboarding
- Dedicated Account Manager
- No Long-Term Contracts
- No Setup or Storage Fees
- All Future Updates Included
- Priority Support
OnCore
No pricing info
Features included:
- Automated Scorecards
- Vocalytics (Sentiment & Tone Analysis)
- Compliance Shield (Redaction & Monitoring)
- Agent Performance & Coaching Tools
- All AI-driven Analytics
- Advanced Search, Reporting, & Dashboards
- Flexible Usage-Based Model
- Unlimited Seats/Users
- Dedicated Onboarding
- Dedicated Account Manager
- No Long-Term Contracts
- No Setup or Storage Fees
- All Future Updates Included
- Priority Support
OnPremier
No pricing info
Features included:
- Full AI Suite Access
- Automated Scorecards
- Advanced Vocalytics Included
- Agent Coaching & Feedback Tools
- Compliance Shield & Security Module
- Advanced Compliance Audits
- All AI-driven Analytics
- Advanced Search, Reporting, & Dashboards
- White-Glove Partnership & Service
- Custom Pricing & Volume Tiers
- Dedicated Customer Success Mgr
- Dedicated Account Team
- Strategic Quarterly Reviews
- Priority Engineering Suppor
- API Access & Custom Integrations
- Bespoke Workflows
- Enterprise-Grade Security (SOC 2, SSO)
- Unlimited Seats/Users
- White-Glove Onboarding
- Custom Contract Terms
- No Setup or Storage Fees
- All Future Updates Included
User opinions about OnScript price and value
Value for money rating:
OnScript integrations (30)
OnScript support options
Typical customers
Platforms supported
Support options
Training options
OnScript FAQs
OnScript has the following pricing plans:
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. Who are the typical users of OnScript?
OnScript has the following typical customers:
Small Business
Q. What languages does OnScript support?
OnScript supports the following languages:
English
Q. Does OnScript offer an API?
Yes, OnScript has an API available for use.
Q. What other apps does OnScript integrate with?
OnScript integrates with the following applications:
Avaya UCaaS, CallRail, Talkdesk, Aircall, Amazon S3, VICIdial, Convoso, WhatsApp, Five9, RingCX, CallShaper, Trello, Zoom Contact Center, Uno CRM, CallTools, RingCentral Engage Digital, BambooHR, boberdoo, Ringba, Tableau, UJET, RingCentral Engage Voice, Nice in Cloud, 8x8 Contact Center, Retreaver, Mailchimp, Twilio, Amazon Connect, Asana, Snowflake
Q. What level of support does OnScript offer?
OnScript offers the following support options:
Email/Help Desk, 24/7 (Live rep), Chat