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Top Rated Contact Center Quality Assurance Software with Public administrations - Page 3

Last updated: September 2026

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91 software options

CallFinder logo

Speech analytics tool for small to midsize businesses

CallFinder® is the leading provider of managed cloud-based SaaS speech analytics, automated call scoring, and speech-to-text transcription with conversational insights, such as sentiment and emotion detection.

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Enghouse Contact Center logo

Cloud-based contact center platform

Enghouse Interactive Contact Centers, featuring the omni-channel Enghouse CCaaS, are highly reliable, secure, feature-rich solutions that deliver optimal customer experiences (CX) by quickly connecting resources across an entire organization to manage customer inquiries over any channel or device.

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Operata logo
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Real-time performance monitoring for cloud contact centers

Designed for IT operations, contact center operations, and contact center agents, Operata is a customer experience platform that works with Amazon Connect, Genesys Cloud CX, NICE CXone, Salesforce Service Cloud Voice, ServiceNow Voice, Zendesk Voice, and many more. Users can ingest third-party data and insights into any system, enhancing the CX and improving key metrics from call abandonment to sentiment and service availability.

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i2x logo

On-premises system and vendor portal integration software

i2x is for firms in the oil and gas industry by providing them with data and system integration tools. Key features include activity tracking, real-time monitoring & updates, 3rd party integrations, data import/export, data mapping, ETL tools, and email management.

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Freshcaller logo

Modern Phone System for customer support & sales

Freshdesk Contact Center (Formerly Freshcaller) is a cloud-based modern phone system that helps you in scaling your business without having to worry about the complexity.

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VoiceOwl logo
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Voiceowl is a Gen-AI Voice Virtual Assistant for Enterprises

Voiceowl is a purpose-built Gen-AI Voice Virtual Assistant for B2B enterprises across industries, delivering smart conversations for the entire customer journey (from prospecting to customer support).

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Enthu logo

AI-enabled speech analytics & conversation intelligence tool

Enthu is an artificial intelligence (AI)-enabled speech analytics and conversation intelligence software designed for contact centers, call centers, and BPOs. It enables professionals to monitor customer conversations to derive actionable intelligence, manage call QA processes, and ensure compliance with industry regulations.

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Calibre logo

Call recording tool

Calibre is the most advanced call recording tool that records, reports, and analyzes calls or multi-media interactions via interactive dashboards and status indicators.

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Qualicore logo
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QA & coaching platform for call centres

Purpose-built QA scoring for contact centres. Weighted scorecards, hard fatal-fail enforcement, automated coaching plans, and 5-algorithm escalation detection. POPIA/GDPR-compliant audit trail. 35+ integrations. Multi-tenant BPO support. 24-hour setup.

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RingEX logo

RingEX - AI meets trusted communications

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

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Bright Pattern logo

Cloud Contact Center Software with Embedded AI

Leading global provider of AI-powered omnichannel cloud contact center software.

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3C Plus logo
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Call center software for managing telephony operations

3C Plus is a cloud-based platform that helps companies manage telephony operations. It facilitates integration with CRM systems and enables businesses to control operations to gain productivity and prevent resource utilization on unsuccessful calls.

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Call Audit & Intelligence Platform logo
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AI call scoring & agent coaching platform

Zapbuild Call Audit & Intelligence Platform automatically transcribes and analyzes customer conversations across voice, video, and chat channels. The platform features automated quality assurance scoring, sentiment detection, compliance monitoring, and personalized coaching plans for agents based on call performance patterns.

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AgenTrak logo

Employee activity and productivity monitoring software

AgenTrak is an employee monitoring software designed to help businesses track productivity across departments and ensure compliance with organizational policies and processes. We also provide Desktop Process Analytics (DPA) and Real Time Activity Monitoring (RTAM) for Genesys and Five9.

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Zingtree logo

Build interactive decision trees that guide your teams.

Zingtree allows you to build no-code, interactive decision trees that help you create agent scripts, guide customers, and manage internal processes.

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Natterbox logo

The Voice Experts for Salesforce

Natterbox is an expert voice solution for Salesforce with native telephony integration that helps organizations personalize customer experience at scale, boost sales and service efficiency, and gain complete visibility into their operations.

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Double-Take logo

Secure data management

Double-Take Cloud provides real-time server replication that captures all changes to your data and applications and securely stores them in the Amazon EC2 infrastructure. Real-time replication protects all of the data, and full-server protection includes the data, programs, and system configuration.

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GoTo Connect logo

The first-ever truly unified voice and video solution.

GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone.

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Prodigal logo
(0)

Turn Consumer Finance conversations into outcomes.

Prodigal is a cloud-based Consumer Finance Intelligence solution that analyzes agent and customer conversations to enhance profits, experience, and compliance. Collection agencies, healthcare providers, and lenders depend on Prodigal to unlock insights that drive win-win financial outcomes.

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Support Coach logo
(0)

Cloud-based AI QA & coaching for support teams

Cloud-based AI QA platform for customer support teams that analyzes interactions, scores agent performance, and delivers personalized.

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Samespace logo

Communication platform for sales & helpdesk teams

Built from the ground up with cutting edge Internet technologies, Samespace unites your business communication in one place. Businesses can seamlessly engage with customers and prospects using voice or chat, monitor conversations as they happen and manage teams at scale.

Read more about Samespace

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Invoca logo

AI-Powered Call Tracking & Conversation Intelligence

Invoca is the leading provider of AI-powered conversation intelligence, helping the world’s top brands get full attribution for every phone lead and AI-powered insight for every conversation so they can win more customers for less money.

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QualityDesk logo

Cloud-based contact center tool for customer service.

QualityDesk is a cloud-based contact center solution that helps sales professionals streamline customer service operations.

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yoummday logo

work@home technology platform for CX outsourcing

Proprietary work@home operating system is a technology platform that combines workforce recruitment, training, scheduling, and management with a CX marketplace. Companies get access to a comprehensive outsourcing software solution and access to a global workforce of over 8,500 freelancers.

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Bespoken logo
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Test Management and load testing solution

Bespoken provides fully automated testing solutions for IVR systems, chatbots, and conversational AI applications. The platform offers comprehensive testing capabilities including exploratory, functional, monitoring, load, and model testing to identify defects and optimize customer journeys. With continuous monitoring and alerts, Bespoken AI helps enterprises ensure their contact center applications maintain functionality, scalability, and accuracy.

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