Kissmetrics Reviews

Kissmetrics

Web analytics solution

4.09/5 (11 reviews)

Anonymous

Amazingly helpful, but really hard to implement and maintain

Used daily for 1-2 years
Reviewed 2017-08-15
Review Source: GetApp

I think it's fair to say that Kissmetrics alongside Mixpanel are the 2 best tracking and leads analysis tools right now and for us, Kissmetrics won the competition for having a more accurate tracking tools and better pricing for a B2C company. Generally these apps are made for B2B companies and therefore their pricing won't make sense for B2C since the total number of events they track easily impacts the price.

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Kissmetrics

Web analytics solution

Vita	 Matney

Evеrу tіmе wе thіnk оvеr hіgh рrоduсtіvіtу, wе rеmеmbеr аbоut Kіssmеtrісs

Used daily for 1-2 years
Reviewed 2019-02-26
Review Source: GetApp

Thе іmрlеmеntаtіоn wаsn’t аn іntuіtіvе рrосеss. Fоr іnstаnсе, оnсе, wе stорреd wоrkіng tо thіnk аnd fіnd thе dіffеrеnсе bеtwееn sеvеrаl tуреs оf lіnks (lіnk оf thе соnvеrsіоn раgе аnd lіnk оf dеstіnаtіоn). Hоwеvеr, thе vеndоr рrоvіdеd us wіth еssеntіаl hеlр, sо wе рrеttу sооn bесоmе іnvоlvеd іn thе рrоgrаm. Wіth thе Kіssmеtrіс’s hеlр, wе саn sоlvе рrоblеms соnnесtеd wіth соnvеrsіоn аnd рrоvіdіng sеrvісе fоr оur сustоmеrs. Aftеr thе lеаrnіng сurvе, thе ассеss tо thе nееdеd dаtа іs vеrу sіmрlе аnd соmрlеtеlу еffоrtlеss. Thіs аllоws рrоvіdіng аnаlуsіs оf thе wоrkflоw, fоr іnstаnсе, bеttеr аnd fаstеr. Whаt іs mоrе, Kіssmеtrісs іs hеlрful іn A/B tеstіng аs wеll. Wе аrе рlеаsеd thаt thіngs саmе rоund аs thеу dіd, аnd wе раіd аttеntіоn tо Kіssmеtrісs. Wіth thе hеlр оf thіs sоlutіоn, wе mаnаgеd tо еxрlоrе thе раth whісh оur usеrs gо thrоugh bеfоrе buуіng аnd tо fіnd wеаk роіnts іn thе funnеl. Wе іdеntіfіеd thе рrоblеmаtіс mоmеnts whісh rеsultеd іn lоsіng thе lаrgеst реrсеntаgе оf usеrs, аnd wе орtіmіzеd іt. And rеаllу sооn, wе іnсrеаsеd оur соnvеrsіоn bу fіftееn реrсеnt.

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Kissmetrics

Web analytics solution

Anonymous

Has been extremely helpful to summarize our user's activity.

Used daily for 1-2 years
Reviewed 2018-07-12
Review Source: Capterra

Great help!- Easy to use UI - Different report types to track conversion, behaviors, populations - Easy access to information - Metrics dashboard (you can add s many as you need, and it appears in the first page) - Scheduled report are great help

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Kissmetrics

Web analytics solution

Anonymous

Really good with deep analytics

Used weekly for 2+ years
Reviewed 2018-12-15
Review Source: GetApp

Kissmetrics does a good job helping you get the data you need to understand your customers and their behaviors on your site

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Kissmetrics

Web analytics solution

Abhishek Agarwal

Great analytics tool

Used daily for free trial
Reviewed 2018-12-05
Review Source: Capterra

- Very powerful visulaizations options - The product is very simple to use and a wide range of metrics that can be analyzed

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Kissmetrics

Web analytics solution

Anonymous

When used correctly can give great insights, though it is hard to get there

Used daily for less than 6 months
Reviewed 2016-07-04
Review Source: GetApp

I started using Kissmetrics, cause I had data that I was looking for that wasn't available through Google Analytics. The initial implementation was ok, but than I realized that the data was not correct since the integration with other tools I used, such as Unbounce didn't work smoothly. I didn't have enough guidance to learn that, but only realized things in advance. Their support was ok, but it took them too much time to coordinate a talk with them to solve all issues, and there were always other issues I had to discover after the previous ones were solved.Interesting insights

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Kissmetrics

Web analytics solution

Victor Ng

Improved UI, better funnel reports

Reviewed 2016-11-09
Review Source: Capterra

Previously when we could not drag-drop funnel step was one of the big drawbacks of Kissmetrics, but recently they upgraded their UI, which is a lot better now. I wouldn't have to remove all steps and to re-add them. Now I can rearrange the steps on the go. I also like that I can apply more attributes and filters in my reports. There are still rooms for improvement in the UI. You can also fire unlikited attributes from the app.

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Kissmetrics

Web analytics solution

Jason

My daily tool of choice.

Reviewed 2013-03-07
Review Source: GetApp

Forget Google Analytics. Kissmetrics gives you the metrics that really matter for your business. For me the big difference is that I can see actual people that did actions on my site instead of page views. The tools is very powerful and you can create custom reports to keep a constant eye on your business progress.Persons vs page views. The metrics dashboard. Deep analysis of your user base. Timeline of events a user did.

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Kissmetrics

Web analytics solution

Santiago Cura

Funnel report too limited, they charge extra for basic features

Used weekly for 6-12 months
Reviewed 2016-07-06
Review Source: GetApp

When trying to create any basic funnel report (where you DO need more than one column of properties), they will charge extra to give you basic features. It's quite limited analytics tool when trying to have aggregated data.User path is a cool tool

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Kissmetrics

Web analytics solution

Anonymous

Great chat service for my website

Used monthly for less than 6 months
Reviewed 2019-02-02
Review Source: Capterra

I enjoy the customization options and the fact that the platform can help you guide visitors to places on the page you'd like them to visit.

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Kissmetrics

Web analytics solution

Alan Smith

Rating only

Reviewed 2016-03-22
Review Source: GetApp


Kissmetrics

Web analytics solution