Bloomfire Reviews

I am use Bloomfire daily, it is an excellent knowledge repository for us.

It requires a good, systematic approach to group, organize and find items

Very clear navigation, you know where to find what you are looking for

Sometimes I have a hard time finding older articles and get mixed up with new and old material when I am looking for a specific piece of informaiton

I like the idea of series, but the search is so terrible you can't find the series you need.

It's impossible to find the article you're looking for. Unless you know the exact full title, you'll never find what you're looking for with keywords.

Hi Jessica, we're sorry to hear about your experience. Our search algorithm factors in more than just the title, such as: search term frequency, contribution type, popularity, search term location, and much more. You can also boost content in your search results by using your category structure or by adding tags. We also provide the ability to highlight community content as "current", so you know if information is still relevant. We'd be happy to work with you to improve your experience with Bloomfire. You can also contact us at Bloomfire Support.

The ease of use and search capabilities! No more physical copies of manuals or parts list for us to dig through! Also, being able to have multiple communities to support other parts of the business.

We weren't successful in connecting it to Salesforce but we found it wasn't necessary for our operations. Also, we are dying to have the Bulk Contribution feature. When we take on certain contracts, we have to upload 100s of documents one by one and it can be time consuming.

Clean, easy to user interface. Enough features to still be powerful and handle lots of information, posts, questions, and media.

At some point the cost model drastically changed from unlimited to number of users and for our company, the cost was prohibitive from expanding or growing. For other platforms that are not just a standalone knowledge base, but instead include one as a part of their services there is much more value for similar features.

Hi Paul, Thank you for taking the time to leave such a thoughtful review to your experience with Bloomfire. We are glad that you have enjoyed your overall experience with Bloomfire and would love to help your company continue your success with knowledge sharing and job efficiency. We take all feedback very seriously here at Bloomfire and take all things into consideration. Again, thank you for your feedback and hopefully we will talk with you soon!

The platforms capacity for moderated knowledge sharing. Search tools work well and there are a number of different ways users can upload content

Lack of functionality in text formatting tools. Lack of ability to bulk modify posts (recategorize, add/remove users, etc).

Chris, glad to hear finding information through Bloomfire is quick and efficient. We are releasing an update to our post editor that should resolve your formatting issues. We are also releasing a feature that will allow you to bulk change contributors. We are always looking at ways to enhance Bloomfire and appreciate your feedback!

The search tool, and how it brings up all related material to peruse.

Constant little adjustments in the editing and viewing field confuses daily operations. It loses it intuitiveness and speed and ease of use.

What I like most about Bloomfire is the ease of customizing, modifying, and updating the knowledge management platform, which gives access to and the most up-to-date information to many employees on the property, especially remote workers.

If I had to list one thing, I least liked about Bloomfire, it would be the editing tool when updating contributions. It would be great if you could select multiple columns and rows and edit the font all at once. Also, to save customized hex color codes for text color and backgrounds.

Working with Bloomfire has a been such a delight! Their team, features, functionalities and team support has greatly supported my work as a Community Leader on my team at company I work with. It's such a great Knowledge Management tool for companies!

I don't have much to say about what I least like about Bloomfire.

I love the ease of using the product and the versatility. We call it our content google at work because that is literally what we use it for. It helps our veteran agents and the new agents all alike.

The bookmarked tab can be a little overcrowded. I wish there was a way to organize it into separate folders.

Product is very easy to navigate and use on a daily basis. I love the flexibility with it, as it allows us to accomplish what works best for our team. The staff at Bloomfire is fantastic and always willing to help.

Bloomfire met all of our expectations. There was nothing that occurred that caused us to have to change our original idea and concept we were wanting.

All of our collateral is on one place and searchable. As an admin, I can curate and monitor age of items as well so our knowledge warehouse doesn't become a dumping ground.

There are some clunky HTML tools you have to use if you start to dig into all the features. They do allow you to customize to your company fonts and styles but they have other formatting such as page spacing locked down.

Very simple and easy to use, low learning curve. Support is great and very responsive. Platform integrates easily with other platforms for whitelabling purposes.

User interface can be improved in certain cases. Users are often confused as to what groups they are posting to.

Bloomfire has meet every request we've asked of them. The evolution of customization they have offered us is truly above and beyond, especially during these times. Things just get better and better with time.

I think there's been some frustrations in wanting it to be an exact or close replica of what more popular search engines are within our Enterprise. It's wishful thinking, right? No. The reality is when you voice your wishes to Bloomfire they come so close you honestly wonder do they sleep?

Thanks for your review, Carmene! SSFCU has been a great partner and we look forward to continuing to work together.

This has a lot of potential as an info and help station for our tax preparers. It is much improved from previous years in terms of content.

The search engine leaves a lot to be desired. There is a very generous amount of info on the portal now, but trying to find specific items is tough. Perhaps a category list might be helpful so if we are looking for tax info, policy, software, job aids, marketing, etc there would be a starting place. Titles of the entries do not help to find specifics and one can spend hours looking for info when we have a client sitting in front of us and we only have minutes to come with a solution.

I love that I can search for anything within my company and 75% of the time I can immediately find what I need.

There are times when I know something is there but because I do not use the exact term it was labeled as I cannot find it immediately.

Great search function, mobile app

It's not necessarily the software but for us trying to figure out how to best organize our extensive content

It's easy to use, reliable, and Bloomfire offers great customer support in my experience.

It would be great to have the ability for more collaboration (i.e. multiple people working on edits at once on the same piece).

It allows our clients to collaborate with one another as well as our staff.

The technology feels a little lacking in how it was executed but not enough so to not want to use the service.

Josh, we appreciate your business over the years. We enjoy working with everyone over at SMS Masterminds and appreciate you taking the time to write this review.

ease of use, the design is organized well and works well with managing several databases and file information

There aren't many features I dis like about Bloomfire

Ease of use.

Blog style posting of assets

Adrian, we sent you an email and hope to connect soon so we can demonstrate the different layout options we offer as well as ones we have planned for this quarter and the year.

I love how simple it is - it's not a be-all, end-all software. It's a KMS, and it's a very very good one.

So far, the only thing I haven't found easy is bulk uploading for documents, but it sounds like something they're working on. That seems to be the standard: any feature or functionality that users wish they could apply, Bloomfire has considered or is working on it.

No pros were added to this review

Not intuitive, hard to manage a larger knowledge base and internal training materials

Erin, sorry you have a hard time distinguishing content. We sent you an email to follow up and assist in making content easier to find for your users. I hope to hear from you soon!

User interface does not require training - simple and easy to use for any level of user. Also the layout is intuitive and by seeing thumbnails it triggers a memory and a level of confidence that you're opening the correct file. The video transcript is a great feature that is a huge time saver.

Administration can get a bit hands on, but the client support team steps in a ton for me with support.

Ease of use, especially the intuitive quick-search tool.

It is proving slightly less intuitive to a select few older members of our staff, who were not brought up on smart search.