Bloomfire Reviews - Pros & Cons, Ratings & more

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Bloomfire makes it simple to find and share knowledge across teams and organizations. By bringing all company knowledge into one secure, searchable platform, Bloomfire helps teams stay aligned, work efficiently, and make informed decisions.

Bloomfire

Web-based

Software Engineer

Community features such as likes and comments are a nice touch and give folks the ability to engage.

We utilize Bloomfire as a company knowledge base and it gives all employees the ability to contribute which is of great benefit.

Customer Service Rep

Bloomfire is so amazing because its such a great product to have. Its literally the main source of knowledge for just about any question you could come up with for my company.

There are great updates using Bloomfire and the feedback from users have been positive. The customer support is excellent.

Knowledge Management Specialist

Bloomfire is already shaping up to be an excellent tool for our KMS. We love the built-in screen recorder/webcam record feature.

Senior Certified Coach 

Very high quality platform that is intuitive and super easy to navigate.

Support is great and very responsive. Platform integrates easily with other platforms for whitelabling purposes.

There are features we haven't fully utilized and we still love it so it's well worth the money.

New Development - Ambulatory

As a result, tables and embedded documents are extremely difficult to read as the formatting is severely impacted.

QA Analyst

Ease of use and the ability to bookmark important pages.

This has been a problem-solving product. The best thing we like is that we were able to solve a problem in a short time.

Sorting feature is somewhat confusing if you do not have the search criteria entered exactly right.

Quality Assurance Tax Analyst

It is a great repository for company information. It saves time from trying to track down the person who would know the answer to your question.

That all company documents are housed on one essential file and we can do a quick search. Also, love that I can link documents and items In my emails and don't have to scan and upload and attach.

Chair

Can be difficult to find resources in searches.

Business Coach

Sometimes I have a hard time finding older articles and get mixed up with new and old material when I am looking for a specific piece of informaiton.

The search feature is accurate and easy to use as are the publishing functions.

Director, Market Research

It transposes videos, provides full text search, allows for different groups to be created, user analysis so we know if we are getting our money's worth for the tool.

Microsoft SharePoint

Google Drive

Searching Made Easy

Great platform

Very easy to use and I really like the search feature

Bloomfire Rocks

very satisfied, don't know what I would do with out it.

My experience with Bloomfire

Bloomfire works well for our team.

Best Knowledge Management Platform!!

Helpful and easy to use!

Senior Associate

Lot of advanced features and also basic features are missing in the platform. 

Bloomfire has been a HUGE part of our organization. Although we have been using it for years, this last year we have undergone our largest project within the organization and Bloomfire has been our savior. It has allowed us to have a central location with all knowledge/training pertaining to this Project and the launch would not have been successful without Bloomfire! We continue to expand our use and are excited for what else is to come! 

An Essential Part of our Organization! 

Bloomfire has been extremely helpful from the beginning. They have helped us develop a much-needed tool to accommodate all of our daily activity, content management and training needs. 

Life Insurance Company Migration

Amazing! Would highly recommend Bloomfire to anyone.  Professional and knowledgeable with every team and support person we were in contact with. Seamless migration from legacy system.

Best knowledge sharing platform out there!

Love this app!

Really great! Easy to use and very intuitive! Love teaching people to fish instead of giving them the fish! 

Amazing easy to use platform 

I enjoy knowing that if I type things in many times, eventually someone will know what I need.. 

Quality tool

Once I became comfortable with it and made it a part of my daily activities it has increased communications ten fold.

Bloomfire is amazing

Bloomfire'd up!

I think this software has given us a new outlook on our job. We have the ability to ask for help when we need it. And sometimes we're in our an entity that's unknown to us and collaborating with your fellow employees helps a lot. Because there's always someone that's older and wiser and knows a lot more than I do. Those are the people I love to learn from.

Information collaboration super highway

Boomfire review

Hi Barbara, we currently provide the ability to sort articles by publish date, update date, alphabetical, or by popularity. These sort options are available on the homepage and search results screen. If you have any other product questions, please don't hesitate to contact Bloomfire Support.

Frustratingly difficult

Hi Jessica, we're sorry to hear about your experience. Our search algorithm factors in more than just the title, such as: search term frequency, contribution type, popularity, search term location, and much more. You can also boost content in your search results by using your category structure or by adding tags. We also provide the ability to highlight community content as "current", so you know if information is still relevant. We'd be happy to work with you to improve your experience with Bloomfire. You can also contact us at Bloomfire Support.

The initial experience was extremely positive, the recent updates significantly reduce the usefulness of the product specifically where tables and embedded documents are concerned.

Recent Updates Diminish Value of Product Usability

We're sorry to hear that the new format and layout changes have impacted your ability to read tables and embedded documents. Our Client Success team has reached out and would love to work with you to find a solution to this readability issue. We want Bloomfire to continue being as useful to your company as it was when you first started using it.

This software makes it so easy to find content and more importantly, to direct clients to the content they need. It is also nice to have all collateral exist in one location. I feel like this platform is allowing us to break down the information silos that exist in our company. I highly recommend this product.

Bloomfire saves my life everyday. It is such a good platform to share knowledge and connect people!

Pluses
-Easy to use and learn
-Easy to learn customization options
-Appreciate the HTML editing options

Cons
- The width of the BF doc is thinner than needed. It's very web 2012 versus today where you see wider panes. I know that it's easier to read in smaller widths but you can add the option of columns instead. Really helpful would be columns that can have images or text blocks within them.
- The change for the background to be one color. This is the common style with a lot of article based platforms (e.g. medium) but there's something off about the UI. It might be that the orientation leans to the left too much (b/c of the right side column of related content), the right side column is too large and removes focus from the main content, or that the default font is just too large (even on a mac retina pixel display, you don't get to see that much of the article display. it subtly implies more scrolling/long-ness of the article)
-You have bugs within the auto formatting detection. For example, deleting from a non-default text such as a title will change the text size to the styling of the text beforehand. Sometimes you can't get the text to return to a certain styling just from the tools bar. Instead, you have to use the html editor to correct the styling manually. 
-Leaving the page (out of focus) and returning will show the cursor at the end of the page (this bug intermittently comes back). 
- More formatting options like word would be preferred (specific font sizes, font colors, . For documentation purposes, formatting options allow the ease of use in highlighting or differentiating a lot of content. 
- More image formatting options.
- Inserting a file takes up a bunch of space. Would prefer that adding a file is like a link or at the end like an attachment. The actual page real estate a file record takes is excessive. Also, I usually want to associate the file to some sort of text block but instead it's just floating in it's own area between two equidistant text blocks. 
- Allow wiki style page of contents at the beginning of a BF page would help on complex articles. 
- For the feed page, what about a table form for articles? You have tiles and a list view. I think you could optimize width by removing the filters on the side and moving them to the top or inset as part of the table's columns (when relevant) as filters.
 

BF is easy to use but too limited in customizations

It is a nice platform.  Sometimes it is hard to follow.  Update changes are a little too extreme sometimes where it is hard to catch back up to the content you are seeking, especially for those who only enter it periodically.  Keep the updates to a minimum, and don't change just for the sake of change to refresh.  Keep the controls simple and in the same place.  Eliminate the need for a new learning curve every time something changes.

The product is good, and the information is still there, but the searching and viewing gets more and more difficult with too frequent of changes you don't quickly recognize... and I am in it everyday!  Maybe offer a classic view, along with your updated views when you feel the need, like Salesforce did.  Change for the sake of change is not a positive thing for every day users.  The updates are too frequent and clumsy.  

Good General Product

The default layout with thumbnails feels a little basic and not too appealing.  It gets the job done and addresses what I need.  I like the search but for my company to use a "blog" style central info store... can get quite infuriating.

Not the sexiest but good enough

Adrian, we sent you an email and hope to connect soon so we can demonstrate the different layout options we offer as well as ones we have planned for this quarter and the year.

Knowledge and Training Coordinator

Knowledge Management Made Easy.

Pippa:                                                 I'm Pippa. I'm the knowledge and training coordinator for the customer service department at Burberry. Globally we have a little bit over 10,000 employees, and overall I'd probably give Bloomfire five stars. So previously, being customers have hubs in the service department, we have a lot of information. We struggled to keep it all in one place. I think we tried various different solutions using many different softwares, but we really needed somewhere to keep it central and to keep it well organized and have an administrator looking after it frequently, which is something that's been a really positive change for us.
                                                       We chose Bloomfire because of the strong customer support they offer. We check in with them regularly, which has been really, really helpful for us. We also chose them because it was a very user-friendly and visually appealing platform, as well as being a very big name and a leader in this field of knowledge management. So it was very much something we knew was tried and tested and would work for us.
                                                       On a whole, the integration was pretty easy. I think the most difficult part was just that we had a large volume of information. The actual integration using the CSV and everything like that was pretty straightforward. It was very user-friendly. It was just time-consuming to move across so much information. I think for anyone considering getting Bloomfire, I'd definitely recommend having some people in your team who have some time dedicated just to keeping on top of managing the platform, especially if you have a lot of content.
                                                       The platform itself very user-friendly. It's very adaptable but as things do with knowledge management, you just need to keep on top of it. You need to have a little bit of awareness. They have some really great tools, such as a tool that marks things as green if they've been checked within a certain amount of time, which then marks it as expired or current, which we found a really great tool in the last 12 months or so.

Thanks Pippa! We love working with you and Burberry! 
Content management can always be a challenge and we are always here to help! Check our newest enterprise search features that make it even easier here: https://bloomfire.com/platform/document-management-system/

owner

Easy to use

Bernie H.:                                             Hi. My name is Bernie. I'm a business coach, and on Bloomfire I give it a five out of five. For more reviews like this, click below. We used to use Postwire and I liked it, that was good, it had some good features to it, but Bloomfire just offered us a much broader capability for the sharing and for multi- users to have a place to go to for all of the information that we've got stored there. It's a fairly complicated site of videos, and instructions, and white papers, and those kinds of things that we have for our internal use and we also share with clients.
                                                       Bloomfire is just a much better way of organizing, which is a reason that they switched to Bloomfire away from Postwire. Yeah, the reasons I went with Bloomfire was this ability to have many users sharing many documents and keeping it in a very organized fashion. Also, so we would know ... One of the nice things about it is we know which are the most recent documents so we're sharing ... With hundreds of people, we're sharing thousands of documents and there's constantly new stuff coming up so it made it real easy to always know, "Oh, these are the most recent files."
                                                       The search function was very good because people are constantly updating stuff on, "Hey, here's a new way to do this, here's a new way to do that," and so you'd see what the latest thinking was. The search feature was very, very powerful to go in and search on keyword terms and know, "Okay, that's what I'm looking for. I'm looking for a document in that area." That's, I think, the main reasons why I went with Bloomfire. It was a process to get. I mean, it wasn't Bloomfire's fault, it's that we have a lot of information that needed to be transferred so it was a fair amount of effort to make the switch. I don't want to say it was an easy flip the switch and it was done, but I think the Bloomfire platform makes that kind of thing fairly easy to do and as easy as it can be when you're moving so many files from one system to another.
                                                       I think the setup is good. It's pretty easy, pretty intuitive ways of dealing with the files so it was a pretty good switch. I'd say if you're considering it, by all means give it a try. Take a look at ... If the features are what you're looking for. It works very well for what we're doing and make sure that you're comfortable with how the layout is going to work, how the team is going to interact with it, how easy it is to get files, if you like the way that the files and all the materials will be sorted and accessible. I'd say give it a try, it's definitely worth serious consideration.

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