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SmartDraw
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Precise floor plans and diagrams without CAD complexity
Table of Contents
SmartDraw - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: February 2026
SmartDraw overview

Based on 119 verified user reviews
What is SmartDraw?
Reviews for SmartDraw come from a wide variety of industries, including Information Technology and Services (10% of reviewers), Construction (8%), and Computer Software (5%). The most frequent use case for SmartDraw cited by reviewers is creating flowcharts (53% of reviewers).
What do users say about SmartDraw pricing?
Some users report that SmartDraw is a cost-effective option for teams and basic needs, and reviewers appreciate the free trial for learning. However, many indicate frustration with paywalls and feel the annual pricing is expensive compared to competitors.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Pricing
Process Diagrams
Integrations
Bugs and Issues
SmartDraw’s user interface
SmartDraw pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.7
Features
4.1
Ease of use
4.0
Customer support
3.9
Reviews sentiment
What do users say about SmartDraw?
Reviews for SmartDraw come from a wide variety of industries, including Information Technology and Services (10% of reviewers), Construction (8%), and Computer Software (5%). The most frequent use case for SmartDraw cited by reviewers is creating flowcharts (53% of reviewers).
Select to learn more
Who uses SmartDraw?
Based on 119 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
SmartDraw's key features
Most critical features, based on insights from SmartDraw users:
All SmartDraw features
Features rating:
SmartDraw alternatives
SmartDraw pricing
Pricing plans
Pricing details:
User opinions about SmartDraw price and value
Value for money rating:
Of 25 reviews that provide robust commentary on SmartDraw's price and value, 36% mention it in a positive light.
Some users report that SmartDraw offers a reasonable price for teams and is a cost-effective alternative to other diagramming tools, especially for those needing basic features or replacing more expensive software. Reviewers appreciate the free trial for learning the basics, but many indicate frustration that essential functions like exporting or accessing files are locked behind a paywall, making the trial feel limited or misleading. Some reviewers feel the annual pricing is high, with several saying the software is expensive compared to competitors and expressing concerns about losing access to their work after the trial ends.
, and
To see what individual users think of SmartDraw's cost and value, check out the review excerpts below.
SmartDraw integrations (21)
SmartDraw support options
Typical customers
Platforms supported
Support options
Training options
SmartDraw FAQs
SmartDraw has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
These products have better value for money
Q. What is SmartDraw used for?
SmartDraw makes professional drawings and diagrams accessible to everyone. Non-technical users can quickly create floor plans, while professionals get the precision and scale they require. With industry-leading floor planning tools, strong data integrations, and an intuitive interface for traditional diagramming, SmartDraw delivers enterprise-ready power without unnecessary complexity. SmartDraw makes it easy to create accurate scaled diagrams without requiring specialized CAD training. Create floor plans for both residential and commercial spaces, make accident reconstructions and crime scenes, build fire pre-plans and design landscapes easily. Your team doesn't need to be experts to get expert results. While SmartDraw makes creating floor plans easy, you can skip that step and import an existing floor plan as a PDF or start with a Google Maps image to serve as the foundation for a new drawing. Get thousands of industry-standard symbols to build anything from commercial floor plans, warehouse layouts to accident reconstructions and fire pre-plans. You can truly customize any floor plan using your own product catalog. Import symbols, apply scale, and add shape data. Plus, SmartDraw can count items automatically and generate visual manifests to support estimates and proposals. With SmartDraw, you can turn ordinary diagrams into data-driven plans by attaching structured information to every symbol. Teams can generate manifests and summaries on demand for estimating, purchasing, or documentation. Support your entire organization with flowcharts, organizational charts, mind maps, project charts, technical engineering diagrams, IT diagrams, and more. SmartDraw works hand in glove with your existing IT infrastructure without disruption to maximize what you've already invested in. You can provision users with SSO, save files to your own preferred storage solution, and enjoy enterprise-level security. As an enterprise customer, you will have your own dedicated support rep for onboarding, training, and more.
Q. What are the benefits of using SmartDraw?
SmartDraw makes professional drawings and diagrams accessible to everyone. Non-technical users can quickly create floor plans, while professionals get the precision and scale they require. With industry-leading floor planning tools, strong data integrations, and an intuitive interface for traditional diagramming, SmartDraw delivers enterprise-ready power without unnecessary complexity.
SmartDraw makes it easy to create accurate scaled diagrams without requiring specialized CAD training. Create floor plans for both residential and commercial spaces, make accident reconstructions and crime scenes, build fire pre-plans and design landscapes easily. Your team doesn't need to be experts to get expert results.
While SmartDraw makes creating floor plans easy, you can skip that step and import an existing floor plan as a PDF or start with a Google Maps image to serve as the foundation for a new drawing.
Get thousands of industry-standard symbols to build anything from commercial floor plans, warehouse layouts to accident reconstructions and fire pre-plans.
You can truly customize any floor plan using your own product catalog. Import symbols, apply scale, and add shape data. Plus, SmartDraw can count items automatically and generate visual manifests to support estimates and proposals.
With SmartDraw, you can turn ordinary diagrams into data-driven plans by attaching structured information to every symbol. Teams can generate manifests and summaries on demand for estimating, purchasing, or documentation.
Support your entire organization with flowcharts, organizational charts, mind maps, project charts, technical engineering diagrams, IT diagrams, and more.
SmartDraw works hand in glove with your existing IT infrastructure without disruption to maximize what you've already invested in. You can provision users with SSO, save files to your own preferred storage solution, and enjoy enterprise-level security.
As an enterprise customer, you will have your own dedicated support rep for onboarding, training, and more.
Q. What languages does SmartDraw support?
SmartDraw supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian
Q. Does SmartDraw offer an API?
Yes, SmartDraw has an API available for use.
Q. What level of support does SmartDraw offer?
SmartDraw offers the following support options:
Email/Help Desk, Chat, Knowledge Base
































