getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Instant Messaging & Chat Software with Performance Metrics (2026)

Last updated: April 2026

Key features of Instant Messaging & Chat Software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Real-Time Chat: Reviewers value instant messaging for seamless communication, media sharing, and collaboration, emphasizing its role in business, gaming, and personal interactions. 92% of reviewers rated this feature as important or highly important.
  • Real-Time Notifications: Users appreciate customizable notifications for immediate alerts, staying informed and responsive to messages, updates, and important communications. 90% of reviewers rated this feature as important or highly important.
  • Mobile Access: Reviewers highlight the convenience of mobile access for staying connected, attending meetings, and managing tasks on the go with full feature parity. 89% of reviewers rated this feature as important or highly important.
  • File Sharing: Users find file sharing essential for easy collaboration, supporting various file types and large sizes, enhancing efficiency in team projects. 88% of reviewers rated this feature as important or highly important.
  • Screen Sharing: Reviewers emphasize screen sharing for facilitating remote presentations, real-time collaboration, and effective communication during meetings. 85% of reviewers rated this feature as important or highly important.
  • Collaboration Tools: Users appreciate integrated tools for real-time editing, file sharing, and communication, enhancing teamwork and productivity across projects and locations. 84% of reviewers rated this feature as important or highly important.
1 filter applied

Features

Integrated with

Pricing model

Devices supported

Organization types

User rating

23 software options

Trello logo

Visual collaboration tool for shared project perspectives

learn more
Trello is a project management tool that helps teams organize and manage their tasks. It caters to a range of industries and teams, from marketing to engineering. Trello's simple and intuitive interface makes it easy for any team to get started and stay on top of their work.

Read more about Trello

Users also considered
Connecteam logo
Category Leaders

Enhance employee management with the only all-in-one app

learn more
Connecteam is the collaboration, engagement and communication app that moves work forward and keeps your team connected in the tap of a button.

Read more about Connecteam

Users also considered
monday.com logo

Project management software

learn more
monday.com is a cloud-based Work OS, where teams create workflow apps in minutes to run their processes, projects, and everyday work. Teams shape workflows and projects, code-free, with a platform that adapts to shifting needs, liberates teams from manual grunt work, and connects teams in a collaborative work space.

Read more about monday.com

Users also considered
ClickUp logo

Productivity platform for marketing agencies

learn more
ClickUp is a productivity platform that helps businesses combine project management tools, AI capabilities, and collaboration features in a unified workspace. The system can integrate tasks, documents, goals, and chat functionality while offering AI-based agents that automate workflows and answer questions. ClickUp serves teams across various departments with enterprise-grade security certifications including SOC 2 Type II, ISO 27001, GDPR, and HIPAA compliance.

Read more about ClickUp

Users also considered
Zoho Desk logo

Customer service software for businesses of all sizes

learn more
Zoho Desk is a web and mobile-based customer service software that enables businesses of all sizes and types to deliver customer support, empower agents, and maintain operations.

Read more about Zoho Desk

Users also considered
When I Work logo

Staff scheduling, time tracking, and communication tool

learn more
Use When I Work to schedule, track time and attendance, and communicate with employees, all in one place. Create schedules quickly and easily, and send the schedule to staff with just a click. Save time. Improve accountability. 14-day free trial.

Read more about When I Work

Users also considered
Avaza logo
Category Leaders

All-in-one, client-focused project management for teams.

learn more
Avaza is a business management solution which includes features for project management, resource scheduling, online timesheets, expense management, online invoicing, recurring invoicing, quotes and invoices, and more. Avaza also integrates with third party platforms to streamline workflows.

Read more about Avaza

Users also considered
Bitrix24 logo

All in one business management workspace

learn more
Find your colleagues quickly in address book. See if they are available, busy or absent with the help of online indicator. Use group chat. View chat history.

Read more about Bitrix24

Users also considered
Weave logo

Customer communication and appointment scheduling solution

learn more
Weave is the all-in-one customer communications and engagement platform for small and midsize business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey.

Read more about Weave

Users also considered
Front logo

AI-enabled customer service platform for collaboration

learn more
Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer comms by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration.

Read more about Front

Users also considered
Xoxoday logo

Global rewards, recognition, loyalty and incentive solutions

learn more
An AI-powered platform offering businesses a comprehensive suite of loyalty, rewards, incentives, and engagement solutions. Designed to help organisations acquire, retain, and engage customers, partners, employees, and sales teams, Xoxoday enables personalised, technology-driven reward experiences

Read more about Xoxoday

Users also considered
Hiver logo

Modern, AI help desk software built for fast teams.

learn more
Hiver is a modern, AI help desk built for fast-moving teams. Key features include omnichannel support, live chat, knowledge base, automations, and analytics - all inside an intuitive interface. AI is embedded across triage, response, and insights to streamline the entire support journey.

Read more about Hiver

Users also considered
Zoho SalesIQ logo

Discover the future of customer engagement

learn more
Zoho SalesIQ is an all-in-one customer engagement, live chat, and analytics platform to unify your marketing, sales, and customer support efforts. Increase your team's productivity seamlessly using powerful automation and chatbots to collect data and respond to queries.

Read more about Zoho SalesIQ

Users also considered
Ravetree logo

Award-winning work management solution

learn more
Ravetree is an all-in-one work management solution for project-driven organizations and teams with tools for managing projects, time, resources, and clients

Read more about Ravetree

Users also considered
Jive logo

Interactive intranet and collaboration hub for business.

learn more
Jive's Interactive Intranet unites your people, information and content in a single hub for getting work done. It's a secure out-of-the-box solution for company communications, collaboration, knowledge-sharing, with an engaging user experience that drives adoption and productivity.

Read more about Jive

Users also considered
Groupe.io logo

Employee app for internal communication & process automation

learn more
Connect all employees, from HQ to the frontline, over an all-in-one employee app. Instantly find coworkers with an enterprise directory and collaborate securely via instant messaging, feeds, instant translations, video calls, file sharing, and more.

Read more about Groupe.io

Users also considered
Teamogy logo

All-in-one cloud platform for projects, finances & teams

learn more
Teamogy is a secure all-in-one cloud platform for managing projects, finances, documents and teams. Includes budgeting, time tracking, invoicing, reporting, integrations and automation. Accessible anytime, scalable for startups to enterprises.

Read more about Teamogy

Users also considered
Chatfuel logo

Build your bot now, no coding required.

learn more
Chatfuel is the leading chatbot platform for Messenger. Increase sales, personalize marketing and automate support, all with Chatfuel. Build your bot now, no coding required.

Read more about Chatfuel

Users also considered
SnapComms logo

Internal Communications Tools that Get Employee Attention

learn more
SnapComms is an employee communications software solution that allows organizations to communicate more effectively with their employees. Designed with all workplaces in mind, our software bypasses email to inform and engage every employee across desktop, digital display and desktop.

Read more about SnapComms

Users also considered
Orion Voice Platform logo

AI-enabled collaboration & communication management solution

learn more
Orion helps businesses streamline processes related to voice communication, employee onboarding, task mapping, and more. The platform comes with automated notifications, which facilitate communication during emergencies and allow teams to send help alerts.

Read more about Orion Voice Platform

Users also considered
Omnidek logo

Cloud-based business process management (BPM) solution

learn more
Omnidek is a cloud-based business process management (BPM) software designed to help organizations of all sizes create corporate forms, intranet portals, and workflows on a unified platform.

Read more about Omnidek

Users also considered
Wavity logo

Frictionless business on a budget

learn more
Wavity enables organizations to build easy-to-use digital workflows quickly and cost effectively.

We offer solutions to support many digital workflows - IT, Sales and Marketing, HR, Work and Project Management and other workflows that are unique to your organization and your teams.

Read more about Wavity

Users also considered
TeamWox logo

Online groupware and collaboration software

learn more
TeamWox is a web-based collaboration software with HRM, Task and Document Management, CRM, Service Desk and IP PBX suits in 30 languages.

Using this groupware, it is possible to build up an effective teamwork and speed up management decision-making based on timely and reliable information. Moreover, the TeamWox system allows to increase the efficiency of the working team and its productivity, as well as reduce expenses of the entire business.

Read more about TeamWox

Users also considered