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Top Rated Instant Messaging & Chat Software with Workflow Configuration in 2026

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Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2026

Workflow configuration allows users to create and assign tasks, customize workflows, and manage multiple projects efficiently. It helps organize work, distinguish between clients and teams, and ensures optimal project outcomes. Our reviewers in instant messaging & chat software rated this feature as highly important.

4 Best Instant Messaging & Chat Software with Workflow Configuration

  • Asana
  • Trello
  • monday.com - Highest rated for workflow configuration
  • ClickUp

See other top Instant Messaging & Chat products with workflow configuration

How we picked the 4 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the instant messaging & chat software category. They also needed to have sufficient reviews about workflow configuration, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for workflow configuration based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 4 best products

Asana logo
4.5
(13.5K)
learn more

User insights about the workflow configuration feature

Reviewers indicate that Asana's workflow configuration is easy to create, update, and customize. They appreciate the ability to assign tasks, set timelines, and automate processes, which improves team efficiency and reduces errors. Users find the visual layout of subtasks and the ability to add notes and attachments helpful. They say the configuration is flexible and supports complex workflows, although some find it challenging to manage. Overall, users feel it enhances project management and visibility on project status.
“I really like the workflow - the way subtasks are visually laid out under an assignment in Asana. Users can also add notes and attachments that their colleagues can see. ”
AB

Ariel B.

Content manager

“Easily create tasks for yourself or assign one to a teammate. Sections let you customize Asana to match your workflows and add structure to any project.”
fr

farfes r.

freelancer

Instant Messaging & Chat key features coverage

Asana offers 5 out of the 6 key features for Instant Messaging & Chat software identified by reviewers:

Real-Time Chat4.3
Real-Time Notifications4.5
Mobile Access4.4
Document Storage4.4
Two-Way Audio & Video
Screen Sharing4.1

Pros and cons based on 13,544 verified reviews

59% of users rated Asana 5 out of 5 stars, while 2% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 13,544 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Comprehensive project tracking

Enhanced team collaboration

Efficient task organization

Effective employee management

Cons:

Overwhelming email notifications

High premium costs

Complex user experience

See pros and cons details

Pricing

Starting price:$10.99 per user/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Trello logo
4.5
(23.4K)
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User insights about the workflow configuration feature

Users report that Trello's workflow configuration is highly customizable and visually intuitive. They appreciate the ability to create and manage boards, lists, and cards to suit specific project needs. Reviewers find it easy to track tasks, set up workflows, and integrate with third-party apps for further customization. They say it helps in organizing tasks, ensuring team coordination, and improving project visibility. However, some users mention that it can be basic and may require an established process to avoid confusion.
“Creating workflows in Trello has truly been a game changer for me in my business. It allows me to stay organized, know what the next step of each project looks like and be able to easily flow through work without having to sit around and figure out where I left off because Trello gives projects such a visual flow.”
RS

Rachel S.

Coach

“Trello's flexibility shines in workflow configuration. I can customize boards, lists, and cards to match the specific needs of data analysis projects. Additionally, Trello integrates with numerous third-party apps and tools, enabling further customization and automation of workflows.”
Verified reviewer profile picture

Eric R.

Data Analyst

Instant Messaging & Chat key features coverage

Trello offers 3 out of the 6 key features for Instant Messaging & Chat software identified by reviewers:

Real-Time Chat
Real-Time Notifications4.5
Mobile Access4.5
Document Storage4.3
Two-Way Audio & Video
Screen Sharing

Pros and cons based on 23,483 verified reviews

62% of users rated Trello 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 23,483 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Flexible task organization

Effective team collaboration

Intuitive drag-and-drop interface

Comprehensive track management

Cons:

Inadequate notification system

Pricing concerns and limitations

Limited file management

See pros and cons details

Pricing

Starting price:$5 per user/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

monday.com logo
4.6
(5.7K)
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User insights about the workflow configuration feature

Reviewers appreciate monday.com's workflow configuration for its visual appeal and ease of use. They find it valuable for setting up automation, assigning tasks, and establishing dependencies, which enhances efficiency and organization. Users report that it allows for customization to match specific business processes and adapt to changes. They say it helps in tracking progress, understanding team needs, and improving productivity. However, some users mention that it can be complicated to set up initially and may require time to master.
“ I can easily set up automation, assign tasks, and establish dependencies, making our workflow more efficient and organized. Monday.com's flexible configuration options ensure that we can adapt to changes and scale our processes as our team and projects grow. With this level of customization, I feel empowered to optimize our workflow and achieve better results in our daily tasks and projects.”
JD

Joy D.

Content Writing

“I like the workflow configuration in monday.com because it allows me to set up my workflows in a way that makes sense for me and my team. I can easily see what needs to be done and when it needs to be done, and I can track our progress and make changes as needed.”
Verified reviewer profile picture

Geoffrey k.

MD

Instant Messaging & Chat key features coverage

monday.com offers 4 out of the 6 key features for Instant Messaging & Chat software identified by reviewers:

Real-Time Chat
Real-Time Notifications4.5
Mobile Access4.4
Document Storage4.3
Two-Way Audio & Video
Screen Sharing4.0

Pros and cons based on 5,720 verified reviews

65% of users rated monday.com 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 5,720 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Boosts team productivity

Effective progress tracking

Enhanced organization capabilities

Visual task management

Highly customizable platform

Cons:

High costs for small teams

Overwhelming email notifications

Occasional performance issues

Limited mobile functionality

See pros and cons details

Pricing

Starting price:$9 per user/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

ClickUp logo
4.6
(4.5K)
learn more

User insights about the workflow configuration feature

Reviewers appreciate ClickUp's workflow configuration for its customization options and ease of use. They find it valuable for creating tailored workflows, assigning tasks, and visualizing projects through various views. Users report that it enhances collaboration, organization, and task management. They say it supports remote workflows and integrates with tools like Zapier for automation. However, some users mention that it can be overwhelming and challenging to set up for small teams, and certain integrations may not work as expected.
“Helps me create workflow pipeline, choose workflow diagram and symbols, helps me with workflow optimization and helps keeping track of information like updates with my team ”
Verified reviewer profile picture

Paul E.

Web Developer

“The ability to create tailored workflows in ClickUp is perfect.”
Verified reviewer profile picture

Zakariya A.

CTO

Instant Messaging & Chat key features coverage

ClickUp offers 4 out of the 6 key features for Instant Messaging & Chat software identified by reviewers:

Real-Time Chat4.5
Real-Time Notifications4.5
Mobile Access4.3
Document Storage4.3
Two-Way Audio & Video
Screen Sharing

Pros and cons based on 4,558 verified reviews

69% of users rated ClickUp 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 4,558 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Enhanced team collaboration

Boosted productivity

Comprehensive project management

High customization and flexibility

Continuous improvements

Cons:

Slow performance speed

Inconsistent bug fixes

Complex navigation

Limited mobile support

Overwhelming email notifications

See pros and cons details

Pricing

Starting price:$10 per user/per month|Free version:Available|Free trial:Not available

Prices may vary depending on the number of users and features.

Other Top Rated Instant Messaging & Chat Software with Workflow Configuration in 2026

Trello logo

Visual collaboration tool for shared project perspectives

learn more
Trello is a project management tool that helps teams organize and manage their tasks. It caters to a range of industries and teams, from marketing to engineering. Trello's simple and intuitive interface makes it easy for any team to get started and stay on top of their work.

Read more about Trello

Users also considered
Asana logo

Project tracking and workflow management platform

learn more
Asana is a chat and collaboration tool where you can connect all your work in one place and bring teams together, anywhere. From lists to boards, to calendars and gantt charts, organize work your way. Join millions of teams across 190 countries who use Asana to get more done.

Read more about Asana

Users also considered
Basecamp logo

Flexible project management and team communication tool

learn more
Basecamp is a comprehensive project management software that helps teams stay organized and on track. Trusted by millions, Basecamp puts everything needed to get work done in one place, providing a structured way to manage projects, collaborate with clients, and communicate company-wide

Read more about Basecamp

Users also considered
Connecteam logo
Category Leaders

Enhance employee management with the only all-in-one app

learn more
Connecteam is the collaboration, engagement and communication app that moves work forward and keeps your team connected in the tap of a button.

Read more about Connecteam

Users also considered
monday.com logo

Project management software

learn more
monday.com is a cloud-based Work OS, where teams create workflow apps in minutes to run their processes, projects, and everyday work. Teams shape workflows and projects, code-free, with a platform that adapts to shifting needs, liberates teams from manual grunt work, and connects teams in a collaborative work space.

Read more about monday.com

Users also considered
ClickUp logo

Productivity platform for marketing agencies

learn more
ClickUp is a productivity platform that helps businesses combine project management tools, AI capabilities, and collaboration features in a unified workspace. The system can integrate tasks, documents, goals, and chat functionality while offering AI-based agents that automate workflows and answer questions. ClickUp serves teams across various departments with enterprise-grade security certifications including SOC 2 Type II, ISO 27001, GDPR, and HIPAA compliance.

Read more about ClickUp

Users also considered
Miro logo

Miro is a visual workspace for innovation

learn more
Miro is #1 collaborative whiteboard platform, trusted by over 13M users worldwide. Easily collaborate, ideate and centralize communication. Get feedback, reviews, and approvals with multiple communication options using video, chat, commenting and many other collaborative features and integrations!

Read more about Miro

Users also considered
Zoho Desk logo

Customer service software for businesses of all sizes

learn more
Zoho Desk is a web and mobile-based customer service software that enables businesses of all sizes and types to deliver customer support, empower agents, and maintain operations.

Read more about Zoho Desk

Users also considered
Nifty logo

Project management, task tracking, & team collaboration hub.

learn more
Nifty is a remote collaboration hub designed to manage projects, goals, communications, and teams all in one place. With Nifty, all over the place becomes all-in-one place. Every part of managing a project's lifecycle is here.

Read more about Nifty

Users also considered
Bitrix24 logo

All in one business management workspace

learn more
Find your colleagues quickly in address book. See if they are available, busy or absent with the help of online indicator. Use group chat. View chat history.

Read more about Bitrix24

Users also considered
Front logo

AI-enabled customer service platform for collaboration

learn more
Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer comms by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration.

Read more about Front

Users also considered
Podio logo

Cloud-based tool for collaborating on and managing projects

learn more
Podio is a business software that helps teams work together more effectively. It provides a centralized platform for managing projects, tasks, and communication. Podio caters to a range of industries, including accounting, real estate, and marketing agencies, enabling teams to streamline their workflows and boost productivity.
A tool that your team will love to use, that's entirely customizable to suit how you run projects most efficiently.

Read more about Podio

Users also considered
Runrun.it logo
Category Leaders

Cloud-based work management platform

learn more
Runrun.it is a cloud-based work management platform that enables enterprises to manage tasks and projects, improve collaboration across teams, and analyze productivity metrics to measure performance. The solution is designed to provide teams with a single source of truth on their projects & tasks.

Read more about Runrun.it

Users also considered
FunctionFox logo

Timesheets & Project Management Software

learn more
FunctionFox is an online project management and timesheet software designed for creative companies, such as advertising, graphic design, marketing, public relations, and multimedia firms. Users can monitor multiple jobs, assign tasks, manage remote workers, and keep projects on track and on budget.

Read more about FunctionFox

Users also considered
Hiver logo

Modern, AI help desk software built for fast teams.

learn more
Hiver is a modern, AI help desk built for fast-moving teams. Key features include omnichannel support, live chat, knowledge base, automations, and analytics - all inside an intuitive interface. AI is embedded across triage, response, and insights to streamline the entire support journey.

Read more about Hiver

Users also considered
Mattermost logo

Open source workplace messaging for web, PCs & phones

learn more
Mattermost is an open source workplace messaging system for web, PCs & phones, that supports 1-1 & group messaging, file sharing, multiple languages, & more

Read more about Mattermost

Users also considered
Zoho Cliq logo

Cloud-based software for team collaboration & communication

learn more
Zoho Cliq is a secure team communication software that organizes conversations, workflows, and meetings in one place to boost productivity. With features like video conferencing, custom messaging channels, and seamless integrations, Zoho Cliq enables effective collaboration from anywhere, streamlining workflows for teams of all sizes.

Read more about Zoho Cliq

Users also considered
Gmelius logo

Gmelius transforms Gmail into a team workspace

learn more
Gmelius is a cloud-based collaboration tool that brings teams together within the Gmail platform. By transforming email inboxes into a workspace for team collaboration, Gmelius allows teams to manage projects and clients without leaving their inbox.

Read more about Gmelius

Users also considered
Ravetree logo

Award-winning work management solution

learn more
Ravetree is an all-in-one work management solution for project-driven organizations and teams with tools for managing projects, time, resources, and clients

Read more about Ravetree

Users also considered
Groupe.io logo

Employee app for internal communication & process automation

learn more
Connect all employees, from HQ to the frontline, over an all-in-one employee app. Instantly find coworkers with an enterprise directory and collaborate securely via instant messaging, feeds, instant translations, video calls, file sharing, and more.

Read more about Groupe.io

Users also considered
Teamogy logo

All-in-one cloud platform for projects, finances & teams

learn more
Teamogy is a secure all-in-one cloud platform for managing projects, finances, documents and teams. Includes budgeting, time tracking, invoicing, reporting, integrations and automation. Accessible anytime, scalable for startups to enterprises.

Read more about Teamogy

Users also considered
Omnidek logo

Cloud-based business process management (BPM) solution

learn more
Omnidek is a cloud-based business process management (BPM) software designed to help organizations of all sizes create corporate forms, intranet portals, and workflows on a unified platform.

Read more about Omnidek

Users also considered
SAP Ruum logo

AI-driven project management and collaboration tool by SAP

learn more
SAP Ruum is a collaborative, AI-driven project management solution for teams which provides project management, task tracking, and progress reporting. The platform is designed for sales, marketing, HR, supply chain, analytics, and professional services teams, and integrates with the SAP C/4HANA suite.

Read more about SAP Ruum

Users also considered
Wavity logo

Frictionless business on a budget

learn more
Wavity enables organizations to build easy-to-use digital workflows quickly and cost effectively.

We offer solutions to support many digital workflows - IT, Sales and Marketing, HR, Work and Project Management and other workflows that are unique to your organization and your teams.

Read more about Wavity

Users also considered

Key features for Instant Messaging & Chat software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Real-Time Chat: Reviewers value instant communication, the ability to create group chats, and features like emojis, typing indicators, and media sharing. 93% of reviewers rated this feature as important or highly important.
  • Real-Time Notifications: Users appreciate the timely alerts for messages and activities, customizable notification settings, and the ability to stay updated on important information. 91% of reviewers rated this feature as important or highly important.
  • Mobile Access: Reviewers highlight the convenience of accessing messages, files, and meetings from mobile devices, ensuring productivity while on the go. 91% of reviewers rated this feature as important or highly important.
  • Document Storage: Users find it beneficial to store, share, and access files securely from anywhere, with integration into other tools for seamless collaboration. 90% of reviewers rated this feature as important or highly important.
  • Two-Way Audio & Video: Reviewers appreciate the clear audio and video quality, essential for effective meetings and remote communication, along with features like screen sharing. 88% of reviewers rated this feature as important or highly important.
  • Screen Sharing: Users value the ability to share their screens during meetings, enhancing collaboration, presentations, and real-time problem-solving. 86% of reviewers rated this feature as important or highly important.