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Knowledge Management Software with Customer Database (2026) - Page 2

Last updated: April 2026

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62 software options

Groove logo

Cloud-based helpdesk solution for small businesses

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Groove enables teams small or large to stay on the same page and provide there customers with the personalized experience they deserve.

Groove is built for growing teams. You’ll get everything you need to be more productive and make your customers happier, without the hassle of a complicated helpdesk.

And it’s a more personal experience for your customers…

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Deepser logo

IT service desk, CRM, and asset management software

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Shared database of technical manuals, procedures, guides and FAQs. Stay in control of shared information and create KBs, also in different languages. Allow faster training of employees and improve productivity. Increase self-resolution of tickets thanks to tags and keywords.

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Cayzu logo

Cloud Based Ticket Management & Help Desk Software

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Cayzu helps users manage all support requests from a single cloud portal, whether they are coming in via phone, email, Facebook, Twitter or even mobile. Cayzu enables organizations to seamlessly handle multiple brands & products each with their own branded end-user portal.

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HelpSpace logo

Customer Support Software for SMBs

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HelpSpace is a cloud-based customer support solution specifically built to provide support to teams and companies. To get a competitive edge in the market, the software provides users with features such as an intuitive interface, team inboxes, self-service sites, and multiple inbound channels.

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Deskpro logo

Customer service software you can depend on

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Knowledge management software you can depend on, with ticketing for email, live chat and voice. Available on cloud and on-premise.

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UseResponse logo

All-in-one Customer Support and Feedback Suite

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Organize online documentation, customer self-service and provide customer support with UseResponse's customer feedback software and help desk system.

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User.com logo

The engine of growth. An all in one solution for user data.

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User.com is marketing automation platform aimed at boosting engagement and improving conversion by using a single data source for your customers, reaching them through a wide range of communication channels: email, live chat, chatbot, push notifications, and many more; all available in one place.

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FORM OpX logo

The Digital Assistant for the Frontline

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FORM OpX empowers teams to improve operational compliance by digitizing audits and inspections on mobile to reduce risk and improve safety and quality from the frontline.

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MemberKit logo

Cloud-based platform for digital content creators

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MemberKit is a professional membership area for digital content creators. It allows users to sell exclusive content to their audience, organize courses into modules and lessons, customize the look and feel, deliver the course on an ongoing or one-time basis, and integrate with other tools they already use.

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Hub logo

The first sustainability-driven intranet for SMEs

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HUB is more than just a knowledge management solution... it's the new cornerstone of your organisation, that unites your people and knowledge in one space. Boss your digital workplace with an intranet that really does make a real difference.

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Korra logo

Answers - Spot On!

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Korra is a semantic, direct-to-answer knowledge discovery platform. With an AI-powered search engine and direct-to-answer experience, Korra offers an SMB-friendly cloud-based SaaS solution. Companies benefit from reduced open ticket rates, faster resolution times, and data-driven content insights.

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Optify logo

Streamlined coaching management system

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Optify is a streamlined coaching management tool designed to help coaches and clients to collaborate in an efficient and scalable way.

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ExxpertApps logo

All-In-One Next Generation Enterprise Application in Cloud

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ExxpertApps is a cloud-based application which improves the business results in the areas of development, sales, marketing, and invoicing.It helps to manage, contacts, customers, providers, and enterprise communications.It is used by large and small enterprises as departmental and core systems.

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BlueSpice logo

Do knowledge management the Wiki Way!

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Open source enterprise wiki software, designed for collaborative knowledge management. It centralizes crucial business knowledge, keeping it up-to-date and easily accessible. Ideal for project planning, documentation, and policy management, it helps clarify responsibilities and streamline workflows.

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Answerbase logo

Meet your customers’ and company's information needs

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Capture user generated content as users ask and answer questions, browse helpful content and articles. Sites can be public (SEO friendly), private, or a hybrid.

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easiware logo

No more claims, only conversations

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easiware transforms customer interactions by centralizing knowledge, automating requests, and utilizing intelligent technologies. This approach creates memorable customer experiences, fostering brand loyalty and long-term business sustainability.

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Novo Solutions logo

Asset & Work Order Management

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User-friendly and flexible web and mobile Asset, Work Order and Customer Service solution. Geo-tag and map assets. Schedule Preventative Maintenance.

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C2 logo

The ultimate ITSM platform

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C2 ITSM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. It’s also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating best-in-class ticketing.

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Customer Communities logo

Leading Community Platform for Customer Success & Support

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Finally, a Knowledge Base that's always up to date. inSided is the only platform that allows you to combine the best answers from your user community with your Knowledge Base.

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Centralpoint logo

Digital experience platform & content management solution

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Centralpoint by Oxcyon is a digital experience platform & content management solution for enterprises. The cloud-based tool allows users to control knowledge, data, documents, forms, emails, learning, compliance, & more whilst also providing features for managing employees, clients & partners.

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Twygo logo

EAD platform focused on the learning experience

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Twygo offers a fully customizable portal, provides online courses, builds corporate universities, and streamlines integration processes.

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Helprace logo

All-in-one customer service solution

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The knowledge management system centralizes company documentation for self-service. Build public, private or staff-only portals.

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Knowliah logo

Legal case management solution for businesses of all sizes

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Knowliah is a legal case management solution for businesses of all sizes, which helps users manage & store critical information on a unified platform. It comes with an automated contextualization engine which lets users quickly locate relevant documents related to a specific case, customer or issue.

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Neoforce logo

Streamline Teamwork & Customer Service with Neoforce

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Neoforce is a versatile platform available both in the cloud and on-premise. It provides a suite of flexible modules like ITSM, FMIS, asset and contract management, CRM, and a customizable client portal. Accessible on any device, Neoforce streamlines cooperation and delivers exceptional service.

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Tesseron logo

work with the flow

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Tesseron ist die Service-Management-Plattform für den Mittelstand – transparent. automatisiert. integriert und made in Germany

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