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ServiceM8
5
212
4
79
3
7
2
4
1
9
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
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ServiceM8 - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
ServiceM8 overview
Based on 311 verified user reviews
What is ServiceM8?
By industry, ServiceM8 reviewers are most commonly professionals in construction (39%). The most frequent use case for ServiceM8 cited by reviewers is field service management (52% of reviewers).
What do users say about ServiceM8 pricing?
Most users consider ServiceM8’s pay-per-job pricing model highly cost-effective and appreciate the free monthly job allowance, extensive features, and predictable expenses. However, some reviewers find extra storage costs, credit card fees, and lack of Android support drawbacks.
Starting price
per month
Pros & Cons
User Interface
Pricing
Integrations
Customer Support
Email and Chat Communication
Invoicing and Quotes
ServiceM8’s user interface
ServiceM8 review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.7
Features
4.4
Ease of use
4.5
Customer support
4.5
Reviews sentiment
What do users say about ServiceM8?
Users report ServiceM8 streamlines job management, scheduling, invoicing, and staff coordination, making daily operations more efficient and reducing paperwork. They find it easy to use, with intuitive interfaces and helpful tutorials, and appreciate features like mobile access, real-time updates, and paperless documentation that improve productivity and organization. They value flexible pricing that scales with usage and integration with accounting software.
Some say device compatibility is limited to iOS, which creates challenges for teams using Android. They note occasional issues with customer support responsiveness, feature gaps, and wish for expanded customization and reporting options.
Select to learn more
Who uses ServiceM8?
Based on 311 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
ServiceM8's key features
Most critical features, based on insights from ServiceM8 users:
All ServiceM8 features
Features rating:
ServiceM8 alternatives
ServiceM8
Starting from
29
Per month
Skimmer
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49
Per month
Housecall Pro
Starting from
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Per month
FieldPulse
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No pricing info
ServiceM8 pricing
Pricing plans
Pricing details:
User opinions about ServiceM8 price and value
Value for money rating:
Of 61 reviews that provide robust commentary on ServiceM8's price and value, mention it in a positive light.
Most users consider ServiceM8 to offer strong value for money, frequently highlighting its pay-per-job pricing model as cost-effective, especially for small businesses and sole operators. They appreciate that costs scale with usage rather than a fixed tier system, allowing predictable monthly expenses and making it affordable as their business grows. Reviewers indicate that ServiceM8’s features rival or surpass more expensive competitors, providing robust job management, billing, and payment processing at a fraction of the cost. Users say the absence of upfront capital investment and the ability to expand without costly upgrades are significant benefits. They find the software’s accessible price point and included functionalities, such as workflow automation and mobile management, to be advantageous for teams of various sizes. Some reviewers feel the first 20 jobs being free adds extra value, and they appreciate the lack of unnecessary fees on card payments. However, some users report that storage upgrades require additional membership fees, and a few mention costs can rise in months with high job volume. Some reviewers find credit card processing fees and lack of Android support to be drawbacks, and a few express frustration with refund policies and occasional instability relative to the price.
, and
ServiceM8 integrations (10)
Integrations rated by users
We looked at 311 user reviews to identify which products are mentioned as ServiceM8 integrations and how users feel about them.
Integration rating: 3.5 (6)
Integration rating: 4.7 (3)
“Important to track sales data. Unfortunately we have never gotten this to work for us properly. Causes up doubled up payments and invoice problems.”
Willem T.
Systems Director
Integration rating: 3.0 (2)
“For onboarding and training record for shifts.”
Carmi C.
Learning and Development Capabilities Partner
Integration rating: 5.0 (2)
“Because it allows me to integration TT with my email software (Flodesk).”
Kathryn A.
Program Integration Manager
Integration rating: 5.0 (1)
“It is Reckon Accounts Hosted which is not an option to select. Use it for all Accounting & Payroll”
“As a solo practice, the attorney needs to have a good accounting software and the ease of use of both products was most important to the running of a”
Alison H.
Accounts Officer
Other top integrations
ServiceM8 customer support
What do users say about ServiceM8 customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of ServiceM8 customer support.
Widely noted by reviewers, ServiceM8's support team is fast, responsive, and consistently resolves issues quickly.
A significant portion of users appreciate the helpfulness and knowledge of support staff, who provide clear guidance and solutions.
Broad user base finds it easy to access support via chat, help desk, and in-app resources, making problem-solving straightforward.
A limited number of users report slow response times, lack of follow-up, and difficulty reaching customer support when urgent issues arise.
Support options
Training options
To see what individual users say about ServiceM8's customer support, check out the review snippets below.
“Excellent service, with quick responses to calls for help.”
Gareth B.
Office and IT Manager
“There is lots of guidance available and the support team have been great.”
Marcus I.
Engineer
“Please prioritise adding GTM or an equivalent solution, without it, this product isn’t viable for serious advertisers.”
David N.
Director
“They have absolutely no understanding and don't care about their customers.”
Ben B.
Electrical Contractor
ServiceM8 FAQs
ServiceM8 has the following typical customers:
Freelancers, Small Business
These products have better value for money
Q. What is ServiceM8 used for?
Job Management • Manage jobs from start to finish • Access all client & job details in the field • Ensure job quality & consistency with built-in checklists • Capture electronic signatures Communication • Connect your office, field staff & clients • Email & text clients directly from the app • Save time with email & text templates • Send On-the-Way text messages to clients • Automate booking confirmations, reminders & follow-ups to clients Scheduling • View your schedule & job info, anywhere • See a real-time map view of staff & job locations • Dispatch urgent jobs, instantly • Receive push notifications about schedule changes • Get ‘next-job’ reminders to help stay on schedule Quoting & Invoicing • Create professional PDF quotes & invoices on site • Email or text quotes & invoices to clients from the app • Clients can view quotes & pay invoices online Mobile & Online Payments • Take card payments on site, through the app • Send online invoices via email & SMS, supporting card payment Digital Forms & Assets • Complete digital reports, procedures & certificates on site, through the app • Create custom forms for your business & industry • Catalogue client assets & view their service history Job History • Access a full history of work done for every client • Attach notes, photos, videos, emails & messages to jobs • Automatic back-up & secure cloud storage Accounting Integrations • Connect to Xero, MYOB or QuickBooks Online • Sync invoices & payments from ServiceM8 • Streamline invoicing, payments & accounting CarPlay • See your schedule, call clients & navigate to jobs directly from your vehicle’s CarPlay screen Add-ons • Extend ServiceM8’s functionality with a range of add-ons Pricing • A range of monthly plans to suit your business & requirements • Plans bundle jobs, SMSs & add-ons into a single monthly price • No contracts, setup fees, or ‘per-user’ fees. • Unlimited users & storage • 14-day free trial — create an account at www.servicem8.com Support • Free, 24/7 email & chat support • Self-serve Help Centre with articles & videos • Global network of ServiceM8 Partners offering setup services
Q. Does ServiceM8 support mobile devices?
ServiceM8 supports the following devices:
iPhone, iPad, Android
Q. What level of support does ServiceM8 offer?
ServiceM8 offers the following support options:
Knowledge Base, Chat, Email/Help Desk, 24/7 (Live rep), FAQs/Forum
