App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categories Blog & research About us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

Our commitment

Independent research methodology

Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

Learn more

Verified user reviews

GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.

Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Learn more

How GetApp ensures transparency

GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.

Learn more

Kommo

Messenger-based sales tool for SMBs and entrepreneurs

Table of Contents

Is this product right for your business?

Find out with a

Kommo - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: January 2026

Kommo overview

What is Kommo?

Kommo is the world's first messenger-based sales solution. It excels at taking the conversation with your customers to the next level. With messengers, the connection is personal. We support all major messenger platforms. Create your own chatbots with our code-free chatbot builder, and make sure your business is online 24/7, at any capacity. Plus managers love our analytics, reporting and automation capabilities.

Treat your sales team to a vast array of useful tools to work with your leads. Lead generation is simple with our easy to use integrations and web forms. Chat, call and email your prospects straight from the CRM. All events are stored in the lead card, including call recordings, tasks and chat messages. No data is lost or forgotten. Perfect messenger-based sales solution for entrepreneurs, small, and medium businesses.

With workflow automation, you can ensure your sales team doesn’t waste time on repetitive tasks. Manage leads, assign tasks, run email campaigns and much more without lifting a finger. Our in-depth analytics provide a full overview of your sales process. You can even manage the CRM on the go, with our mobile app available both on iOS and Android.

We’ve made the setup process as seamless as possible. Connecting your email address and importing your customer database takes mere moments. Integrate with a myriad of different services free of charge, and build a powerful sales stack. We offer our clients free onboarding and setup assistance, as well as multichannel support during business hours.

Key benefits of using Kommo

Kommo is a powerful tool for converting leads into valuable clients, which supports contact, lead and task management, plus sales analytics and 2-way email sync.

Messenger integrations will help you to connect with your customers over the most convenient communication channel. With our chatbot builder, your business can be online 24/7, any day of the week.

An interactive digital pipeline makes automating routine tasks a breeze, so users can focus on client relationships, not on busywork.

Automation also triggers actions and alerts so users always initiate interaction when the lead is most responsive.

No longer tied to the desktop - all emails, calls, and chats are seamlessly synced across mobile and tablet too.

Kommo integrates with other great services like MailChimp, Mandrill, Wufoo, Zendesk, Dropbox, Zapier, Stripe, Facebook, Instagram and more.

Starting price

15per user /
per month

Alternatives

with better value for money

Pros & Cons

Connectivity

Oversight

Usability

Responsiveness

Assistance

Interactions

Kommo’s user interface

Ease of use rating:

4.3

(187)

Kommo pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(14)

3-4(65)

5(108)

What do users say about Kommo?

Users say Kommo streamlines sales management, offers a user-friendly interface, and provides helpful integrations with various platforms, making it easy to track leads and manage tasks. They appreciate the ability to automate workflows, customize features, and analyze sales funnels, which helps improve team productivity and communication with customers.

Reviewers indicate that while Kommo is affordable and feature-rich, they experience slow or unhelpful customer and technical support, occasional bugs, and limited advanced customization. Some feel that integration options and reporting could be more robust, and they express concerns about security and access control in certain situations.

Select to learn more

Who uses Kommo?

Based on 187 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Computer Software

Marketing and Advertising

Information Technology and Services

Internet

Others

Use cases

CRM

Lead Management

Sales Force Automation

Customer Communications Management

CRM for Startups

Kommo's key features

Most critical features, based on insights from Kommo users:

Contact management

3.8

(30)

Lead capture

4.2

(24)

Lead management

4.3

(22)

Third-Party integrations

3.6

(14)

Customizable reports

3.6

(13)

CRM

4.5

(12)

All Kommo features

Features rating:

4.2

(187)

Engagement tracking

5.0

(1)

Activity dashboard

4.0

(2)

Process/Workflow automation

5.0

(1)

Prioritization

5.0

(1)

Communication management

4.0

(1)

Mobile access

4.0

(2)

Personalization

4.3

(3)

Performance metrics

3.3

(3)

Chat/Messaging

5.0

(1)

Transfers/Routing

4.0

(1)

Calendar management

5.0

(1)

Task management

3.5

(4)

Pipeline management

4.8

(8)

Workflow management

4.5

(6)

Customer journey mapping

3.2

(5)

Email marketing

3.8

(9)

Reporting/Analytics

4.4

(11)

Interaction tracking

3.8

(19)

SMS messaging

4.5

(2)

Contact database

3.9

(12)

Data security

4.1

(7)

Sales pipeline management

4.6

(11)

Search/Filter

4.8

(4)

Customer database

4.0

(2)

Forecasting

4.5

(2)

Mobile app

5.0

(1)

Lead generation

3.0

(3)

Calendar sync

4.0

(2)

Campaign management

5.0

(1)

Alerts/Notifications

3.7

(13)

Email management

4.3

(7)

Data import/export

4.0

(3)

Product catalog

2.5

(2)

Project management

(0)

Proposal generation

(0)

Prospecting tools

(0)

Real-Time analytics

(0)

Marketing automation

4.0

(2)

Predictive analytics

(0)

Membership management

(0)

Pipeline reports

4.0

(1)

Multi-Channel communication

(0)

Multi-Channel data collection

(0)

Performance management

(0)

Opportunity management

(0)

On-Demand communications

(0)

Multi-Language

(0)

Multi-Currency

(0)

Widgets

(0)

Website integration

(0)

Web-based deployment

(0)

Web forms

(0)

Volunteer management

(0)

Visual analytics

(0)

Trend analysis

(0)

Territory management

1.0

(1)

Template management

(0)

Team Assignments

(0)

Task scheduling

(0)

Target account identification

4.0

(1)

Tagging

(0)

Summary Reports

(0)

Statistical analysis

(0)

Source Tracking

(0)

Social media integration

4.5

(2)

Shared contacts

(0)

Segmentation

1.0

(1)

Scheduling

(0)

Sales trend analysis

(0)

Sales reports

(0)

Sales forecasting

(0)

Sales approval

(0)

Reporting & statistics

(0)

Reminders

2.0

(1)

Relationship Tracking

(0)

Referral tracking

(0)

Real-Time notifications

(0)

Live chat

(0)

Dashboard

(0)

Customizable templates

(0)

Customizable forms

(0)

Customizable fields

(0)

Customer support

(0)

Customer segmentation

(0)

Customer engagement

(0)

Contract/License management

(0)

Configurable workflow

(0)

Commission management

(0)

Commenting/Notes

(0)

Collaboration tools

(0)

Client tracking

4.0

(1)

Churn management

(0)

Channel management

5.0

(1)

Campaign Personalization

(0)

Campaign analytics

(0)

Call recording

(0)

Call list management

(0)

Calendar/Reminder system

4.5

(2)

Buyer management

(0)

Business card/badge scanning

(0)

Behavior tracking

(0)

Auto-Dialer

(0)

Audience targeting

(0)

Appointment scheduling

5.0

(1)

API

(0)

Activity tracking

(0)

Access controls/permissions

(0)

Lead segmentation

4.0

(2)

Lead qualification

2.5

(2)

Lead nurturing

(0)

Lead distribution

(0)

Landing pages/web forms

(0)

Knowledge management

(0)

Kanban board

(0)

IVR

(0)

Internal chat integration

2.5

(2)

Interactive content

(0)

Inbox management

5.0

(1)

Graphical data presentation

(0)

Goal management

(0)

Forms management

(0)

For sales teams/organizations

(0)

Field sales management

(0)

Expense tracking

(0)

Exception Reporting

(0)

Event triggered actions

3.0

(1)

Email tracking

(0)

Email templates

4.0

(1)

Dynamic modeling

(0)

Drag & drop

(0)

Document storage

2.5

(2)

Document management

(0)

Data visualization

(0)

Data synchronization

(0)

Data management

(0)

Dashboard creation

(0)

Kommo alternatives

Kommo

4.3

(187)

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.2

Value for Money

4.3

Customer Support

4.1

Pipedrive

4.5

(3K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.3

Value for Money

4.4

Customer Support

4.4

Zendesk Suite

4.4

(4K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.4

Value for Money

4.2

Customer Support

4.3

BoldTrail

4.4

(559)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.1

Features

4.3

Value for Money

4.3

Customer Support

4.2

Kommo pricing

Value for money rating:

4.3

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Base

/user

Per month

Features included:

12,500 contacts per user
100 custom fields per user
Unified inbox
Customizable sales pipelines
Task management
Messenger apps
Live chat
Data backup

Advanced

/user

Per month

Features included:

25,000 contacts per user
200 custom fields per user
No-code Salesbot
Pipeline automation
Triggered SMS & emails
Create user teams
Enable/block IP addresses

Enterprise

/user

Per month

Features included:

50,000 contacts per user
400 custom fields per user
Advanced client profiles
Set field permissions
User activity log
Periodic data backup
Bot AI power-up

User opinions about Kommo price and value

Value for money rating:

4.3

(187)

To see what individual users think of Kommo's price and value, check out the review snippets below.

“I like that it is very easy to use and intuitive, features drag and drop approach in their user interface, provides great capabilities for collaboration between teams, and is relevantly affordable.”

Iurii K.

“I like to use amoCRM, because this service is highly stable, provides a huge number of useful functions and easily integrates with the social networks we need.”

Roman K.

CEO

Kommo integrations (79)

Integrations rated by users

We looked at 187 user reviews to identify which products are mentioned as Kommo integrations and how users feel about them.

Integration rating: 5.0 (9)

“The WhatsApp integration is critically important because it’s where most customers prefer to communicate. Having all WhatsApp conversations connected directly to the CRM helps respond faster, keep the full lead history, and avoid losing opportunities”

Luiz G.

Sócio

Instagram

Integration rating: 4.6 (7)

Gmail

Integration rating: 4.3 (3)

Microsoft Outlook

Integration rating: 4.7 (3)

Google Calendar

Integration rating: 4.5 (2)

Integration rating: 5.0 (2)

Meta for Business

Integration rating: 5.0 (1)

Mailchimp

Integration rating: 5.0 (1)

Messenger

Integration rating: 5.0 (1)

Google Analytics 360

Integration rating: 4.0 (1)

CallGear

Integration rating: 4.0 (1)

Formstack Forms

Integration rating: 5.0 (1)

Twilio

Integration rating: 4.0 (1)

Kommo customer support

What do users say about Kommo customer support?

Customer support rating:

4.3

We analyzed 31 verified user reviews to identify positive and negative aspects of Kommo customer support.

Select users found the support team eager to help and appreciated prompt assistance with their issues.

The majority of users report slow response times from customer support, sometimes waiting hours or even days for help.

Widespread user sentiment highlights that support often fails to resolve issues effectively, and contacting them can be difficult or unhelpful.

Support options

Email/help desk

Chat

Phone support

Knowledge base

24/7 (live rep)

Training options

In person

Documentation

Live online

Webinars

Videos

To see what individual users say about Kommo's customer support, check out the review snippets below.

“Special thanks to the support service, which promptly helped us with solving problems.”

Olga A.

Total Rewards Specialist

“The system does not always work stably, I lack the necessary settings in the reports, and the support service works slowly and very often cannot solve the problems we have encountered.”

Nataly O.

Chief Accountant

Kommo FAQs

Q. What type of pricing plans does Kommo offer?

Kommo has the following pricing plans:
Starting from: $15.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money

Q. Who are the typical users of Kommo?

Kommo has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does Kommo support?

Kommo supports the following languages:
English, Indonesian, Portuguese, Russian, Spanish, Turkish

Q. Does Kommo support mobile devices?

Kommo supports the following devices:
Android, iPhone

Q. Does Kommo offer an API?

Yes, Kommo has an API available for use.

Q. What other apps does Kommo integrate with?

Kommo integrates with the following applications:
Wufoo, Microsoft Outlook, Messenger, Google Analytics 360, Dropbox Business, Telegram, Viber, ActiveCampaign, Formstack Forms, WhatsApp, QuickBooks Online Advanced, Tidio, Gmail, Unbounce, WordPress, Stripe, Slack, Google Contacts, Microsoft 365, Asterisk, Google Ads, LiveChat, Meta for Business, Google Calendar, Mailchimp, Twilio, Instagram, Operations Hub

Q. What level of support does Kommo offer?

Kommo offers the following support options:
Email/Help Desk, Chat, Phone Support, Knowledge Base, 24/7 (Live rep)