Bookeo Pricing, Features, Reviews & Alternatives

Bookeo

Online Scheduling & Reservation System

4.3/5 (76 reviews)

Bookeo overview

What is Bookeo?

Bookeo flexible scheduling and reservation system lets you focus on what you love while your appointment book fills up with bookings. Customers can easily book and pay online, from your website and Facebook page – from any device. Bookeo will send an automatic booking confirmation and reminder.
Bookeo also offers advanced tools to increase your sales, such as gift vouchers, promotions and prepaid packages.
Start taking bookings on your web site today! Sign up for our 30-day free trial. No credit card required.
www.bookeo.com

Pricing

Starting from
$14.95/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Brazil, Canada, China and 5 other markets, Germany, India, Japan, Mexico, United Kingdom

Supported languages

English, Turkish, Japanese, Portuguese, Dutch and 18 other languages, Danish, Finnish, Ukrainian, Thai, Korean, Chinese (Simplified), Norwegian (Bokmal), Hungarian, Indonesian, Spanish, Swedish, German, Russian, Polish, Italian, Czech, Chinese (Traditional), French
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Bookeo user reviews

Value for money
Features
Ease of use
Customer support
  4.3
  4.2
  4.2
  4.4
Billy G.

Great product!

Used daily for 2+ years
Reviewed 2018-09-02
Review Source: Capterra

It is simple to use, help is usually w/i 24 hours and we've had no customer complaints. Would recommend Bookeo.

Pros
After years of using Bookeo, I should have wrote this review sooner. I run a kayak touring biz, we wear a lot of hats here, and the last thing we need is a booking system that has problems. We have turned down all the salespeople for other systems. Bookeo does what we need it to do.

Cons
This may be possible with Bookeo, but it doesn't appear to save data older than 2 years. Older data is useful for planning purposes. Right now, we are downloading the date in XLS format and saving it to an independent folder. Last thing, some customers can't figure out how to use the "previous days - following days" buttons on the tour descriptions/dates opening page. They think that the only tours being offered are just on that page. We haven't kept data on this, but I don't think it's very much.

Response from Bookeo


Billy, thanks for the detailed review! We appreciate the feedback. Please note that Bookeo offers 2 booking modes for your booking page, and the booking mode you are using may be less suitable for your business (there is no one-size fits all solution for all businesses). You can easily change the booking mode for your booking page. It only takes a couple of clicks!
It's always been a pleasure working with you. If there's ever anything we can help with, please don't hesitate to reach out! We're always available.

Shannon

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Cédric A.

Best software until, Vest value, Best Support

Used daily for 2+ years
Reviewed 2020-09-14
Review Source: Capterra

SIMPLE, cheap, best support, Bookeo is really a software I love to use. I like the fact the Team wants to keep a light and simple line, which is really the way.

Pros
Bookeo, really guys I love you, best product, best support ! They are always quick to reply and help you find a solution.

Cons
Some options in the display could be improve like for the courses, Email automatization for teachers, some API.

Response from Bookeo


Cedric, thank you for the great review!
Please do not hesitate to contact us if you ever need help with your Bookeo account.

Shannon

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Terri R.

Outstanding Support

Used daily for 2+ years
Reviewed 2021-04-28
Review Source: Capterra

RUNS my business. Extremely satisfied.

Pros
Full featured, mature software product.

Cons
Use of repeating events can lead to unexpected complications when updating or deleting. Would like to have ability to have TWO reminders for clients.

Response from Bookeo


Wow, thank you for taking the time to write this amazing review, Terri! We are absolutely thrilled to hear that you are extremely satisfied with Bookeo and that it runs your business.

Please note that you can send two reminders to clients: one email reminder and a TXT reminder.

Thanks again,
Shannon

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Christine W.

Very basic and no desire to improve

Used daily for 1-2 years
Reviewed 2021-03-24
Review Source: Capterra

I thought it was going to solve problems, but it created a lot of new problems. We are actively looking for an alternative, but there are very few booking systems that do what we need.

Pros
The ability for clients to book and choose whether to pay now, or pay via invoice was the reason we chose Bookeo, alongside the Xero integration

Cons
You can only send a booking confirmation to ONE person - not a team of people. It doesn't integrate well with Zoom. It doesn't allow you to see what was sent to a customer. The support team are not remotely interested in raising improvement requests for their software. Support is average at best.

Response from Bookeo


Hi Christine,

Thank you for taking the time to leave a review.

I read all the support requests you sent us and the timely replies from our support team. Please note that:

- Bookeo sends the booking confirmation email only to the customer making the booking and not to all the participants. This feature works in a similar way for all the other booking systems. However, please note that you can use our API to send a booking confirmation email to participants. Unlike other booking systems, we do not charge additional fees to use the API.

- The Zoom integration has successfully been used by many customers during the Covid-19 pandemic. It seems that you would like to send a Zoom link for non-confirmed bookings. As our technicians explained, the zoom link is only sent once the booking is confirmed. Again, this feature works in a similar way for all the other booking systems.

Shannon

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

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Vanessa W.

Not created for National business (NOT timezone friendly)

Used daily for free trial
Reviewed 2020-08-31
Review Source: Capterra

Email support seemed fast at first but got slower when I had an emergency (custom fields disappearing/errors). I liked the ease of use and unlimited custom fields, having both a booking and customer info in one system.

Pros
It makes setting up group classes very easy and you can have custom questions for each customer and/or specific classes.

Cons
No way to auto-populate timezones which caused much confusion for customers and missed classes. Integration with Google calendar but not customizable, doesn't allow for Google calendar notifications. Custom fields errored so I couldn't make necessary fields required, fields disappeared over a weekend, booking fields didn't show for the customer. Doesn't feel like a reliable fit. No custom developement available. If it doesn't fit everything you want right now, this is not the product for you.

Response from Bookeo


Thank you for your review, Vanessa.

Bookeo does not currently offer the feature to convert appointments into your customers' timezone, however, it can show the timezone of the booked appointment.

As for the custom fields issue, please check your inbox. Our technicians checked your account logs and explained that you explicitly deleted those fields from your account settings on August 28. When you deleted the fields, the system showed you a message informing you that all data related to those fields was going to be deleted, and you decided to proceed with the deletion.

Shannon

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Bookeo pricing

Starting from
$14.95/month
Pricing options
Free trial
Subscription
View Pricing Plans

No consumer fees. No commissions. Monthly subscription starting at 14.95$.

Bookeo features

API
Access Controls/Permissions
Alerts/Notifications
CRM
Calendar Management
Contact Management
Customer Database
Customizable Branding
Data Import/Export
Mobile Access
Reporting & Statistics
Reporting/Analytics
Search/Filter
Social Media Integration
Surveys & Feedback
Third Party Integrations

Activity Dashboard (410 other apps)
Customizable Templates (326 other apps)
Email Management (329 other apps)
Email Marketing (480 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for Bookeo

Benefits

• No commissions charged to you. No consumer fees charged to your customers. Only a low, flat monthly fee.
• Get online bookings and payments directly on your web site.
• Manage customers with integrated CRM.
• Enjoy total flexibility in scheduling rules with staff schedules, alternating locations, special opening days, and more.
• Increase sales with gift vouchers, promotions, prepaid packages and social marketing tools.