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Recommended
Gordon D.
Owner
Health, Wellness and Fitness, 1-10 employees
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Gordon D: My name's Gordon, and I work in the handmade leather goods industry, and I give Clover a four...
Stacey M.
teacher
Education Management, 51-200 employees
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Stacey M.: I'm Stacey. I'm a teacher. I would rate Clover a four out of five. For more reviews like this,...
Robert L.
Food & Beverages, 51-200 employees
Used daily for 2+ years
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I love Clover!!! Been with them since Beta and they have improved so much. Their app store has so many great tools. I have 4 locations and will continue to use Clover as I continue to grow pass 8 location.
NONE. lol really they have all solutions through their app market and they continue to improve.
Sara C.
Health, Wellness and Fitness, 1-10 employees
Used daily for 2+ years
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Overall, I am happy with my experience with Clover. It has helped me manage my inventory, visualize my top and bottom sellers and identify peak hours for business. I recommend to any small retailer who needs an easy POS setup and inventory management solution.
The Clover POS is intuitive to use, easy to manage user accounts/ access for employees and very easy to add new items to inventory. The analytics available also aren’t too shabby.
I don’t like having the experience I have when dealing with Clover support but fortunately the need to do so is rare.
Ziyad M.
Food & Beverages, 11-50 employees
Used daily for 6-12 months
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HORRIBLE, once I onboarded my merchant who sold the thing to me has not been able to do a single thing for me and always tells me to talk to Clover support. When you call clover support you spend a minimum of 30 minutes - 2 or 3 hours between getting bounced around, and people not being able to help. Once I called and they literally sent me back and forth between two departments twice that I had to yell at the last lady even though it wasn't her fault.
The hardware is nice and integration with Homebase (our scheduling software). The question was about software and I mentioned the hardware because honestly its probably the only good thing -ok they have good integrations in their marketplace as well, there are a lot -its fast
-NO ABILITY TO GENERATE A SHIFT REPORT FOR AN EMPLOYEE THAT SHOWS HOW MUCH CASH THEY COLLECTED MINUS PAYOUTS... I can't believe it -Terrible customer service!! -When you receive your payments, it comes minus the days fees and their merchant statements don't match the deposits. You will never be able to reconcile, they are probably stealing. -REPORTING IS SO BAD! It looks good at first glance, once...
Aden A.
Events Services, 1-10 employees
Used daily for 2+ years
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It is good to you use
Very easy to use it is self training or easy to show or train to employee
This software works with wireless so most of the time if you do not have a good connection you will have problem to connect you need to reboot again
Jatin P.
Computer Software, 1-10 employees
Used daily for 2+ years
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Great system. The hardware is constantly being improved. The credit card rates are always the best!
Clover is easy to setup. I like the app market which allows me to select what features and extra functionality I need.
having to learn the interface takes a bit if you're not used to Android systems
Michelle G.
Health, Wellness and Fitness, 51-200 employees
Used daily for 6-12 months
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Clover simplified payment processing for us with easy to use devices and flexible reporting options.
Our overall experience has been great. The Clover portal is simple to set up and devices are easy to configure. Clover devices are wireless and easy for staff to use, with good user level security and flexible reporting options. We have had no issues with the devices or the service since going live.
If there is any WiFi interferance the devices can disconnect from the internet and prevent payment processing, this is not a Clover issue though.
Katey K.
Hospital & Health Care, 10,001+ employees
Used daily for 1-2 years
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Positive. Much easier than our last system. Just wish they weren't so expensive.
That it is portable and easy to use for people who are not tech savy. You can also take pictures of people if you need to when you take their payment.
How expensive it is to replace a machine that is out of it's warranty.
Sylvia R.
Retail, 1-10 employees
Used daily for 6-12 months
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From the pos system itself, we are multistore, so that is added complications for the clover system. On the register side, looking up customer names is complicated, you type the last name, but cannot enter the full name or it will not find it, so you enter the last name and have to scroll through the list of lets say 50 last name of smith, takes way to much time, and really difficult on the mini with...
clover has been making some updates in the months since we have been using them, which have been good and helpful, but much is needed to make it functional for a multistore, without having to pay way to much monthly for apps to do things
to get even what I would consider basic functions, purchase more apps that would raise the monthly cost out of reach, sometimes the apps will show different figures, when creating an item, for our multistore setting, I can create for all 4 locations at once, with name, label, category, cost, price, but the tax rate, I have to go into a different screen for each location and fix all tax rates, very time consuming
Verified reviewer
Nonprofit Organization Management, self-employed
Used weekly for 2+ years
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I think this is a great starter for nonprofits wanting to receive donations. They send thank you notes and constant reminders to the organization and donor. Easy to set up for donors. Allows for automatic bank transfers. Overall I recommend this tool.
Clover is really easy to use. It is a basic simple program that can help any organization collect payments or donations. Customer Service was not always easy to get a hold of, but when I did they were helpful. They have recently updated their program, which has a cool new feature that lets you send donations to different bank accounts. This is super helpful for designated donations.
It is simple and does not have a lot of special features. No custom questions on the donation page.
Andre S.
Photography, 1-10 employees
Used daily for 2+ years
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Easy for customers to use. Ability to swipe, tap or insert card makes it convenient
I wish they would provide the software for free like some of their competitors.
Brian T.
Food & Beverages, 11-50 employees
Used daily for 1-2 years
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Terrible. 25% of the time iy works great....but the 75% it runs terribly. And if I choose to call them about a problem, I will be on the phone for a hour or longer, every time!
It looks modern, but it doesn't function like they said it will.
Deleting whole orders. Combining tables without approval. Running credit cards for the whole order, it chooses to run for half or some random total...but not what it says! Beyond frustrated with this pos.
ABIODUN O.
Automotive, 1-10 employees
Used daily for less than 6 months
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Now, with Clover, we have a clover mini and the POS is great,. We needed a system that could print paper receipts.
We switched and saved. Before, we were paying a certain percentage across the boards, with Square. Now we have great fees and pricing with Clover.
The thing I like the least, which is common with systems like Clover, it took a while to get acclimatized and for funds to make it to our account in a timely manner.
David F.
Retail, 51-200 employees
Used daily for 1-2 years
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Clover is an excellent and good looking choice for a small to medium size business in need of a reliable and cost effective solution. You will be pleased as I have been. The system offers quite a bit of integrations and once implemented you will be amazed at the power of this system. I wish we could have linked all stores together but we were only allowed three machines to link per location. Overall, an excellent POS!
I was in search for s POS for three thrift stores my nonprofit operated. The old cash register no longer fits the internal control environment and a switch was desperately needed. After researching multiple platforms I opted for Clover. The others were simply too expensive and too complex for our needs. The Clover system worked brilliantly and continues to power the sales desk at all three stores....
The one setback is the operating system is Android. I find Android to be clunky and prone to security threats. We had to ensure we had it on a secure network and well protected by firewalls. Additionally it took some time to learn the system. Disclaimer- we operated on a complete iOS ecosystem until we bright on Clover. So not a big setback just more learning.
DUSTIN S.
Real Estate, self-employed
Used daily for 2+ years
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I have had nothing but positives with Clover. It has streamlined my company's credit card processing and actually brought customers in because I accept cards.
The app is extremely easy to use and simplifies my mobile payment processing. I have tried at least five other companies/apps and Clover is by far the best. From the very beginning of a payment to emailing the receipt, Clover is extremely smooth and user freindly.
It won't let me type my full company name.
Scott C.
Apparel & Fashion, 1-10 employees
Used daily for 6-12 months
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We own a boutique where we also offer screen printing and embroidery. The clover system was sold to us as full POS system. Not the case at all. We were all excited to get started with it. It looked modern, cool, and expectations were high. When we tried to ring up our first printing order of more than 100 pieces we found our first issue. The system will not allow sales of items with a quantity...
It looks nice, fairly easy to use. It's really hard for me to think of much good to say about it. When a POS won't run and inventory value report with totals and won't ring up items with quantities over 100, it's hard to find the Pros.
Won't process quantities over 100. Customer service is horrible. Can't run an inventory value report. Customer service is not knowledgeable at all. Seems anything you need is an add on app that cost you more. Did I say Customer service is horrible...
Francesco A.
Retail, 1-10 employees
Used daily for 1-2 years
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The experience has been easy and helpful. Honestly compared to my last POS my overall stress levels have declined by 99%
Easy to set up and use, inventory management works very wells
Wish it integrated better with ecommerce platforms such as Shopify & Magento
Chenna C.
Restaurants, 11-50 employees
Used daily for 2+ years
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Excellent in every possible way conceivable. We didn't have any major challenges during the last 2+ years of the usage.
Extremely easy to configure and change on the fly or on the internet, so, you don't have to be next to the machine to change or update anything. I can walk my Manager through this without any issues at all. The customer support is great. They are literally one call away. And anyone from the restaurant can call from the system, so, they don't have to provide any details on the account etc. Also, they can remotely log into the system directly and change things that we request, which is great, so, as a business owner I am not tied up to the system having to do everything myself.
Some of the features need us to call the Clover Customer Support. Also, in the good old restaurant POS systems you can print the bill and the customer adds the tip manually on paper. Also, the system automatically prints Receipts even though we touch the No Receipt Printed option. They need to fix that to avoid the waste of paper.
Verified reviewer
Restaurants, 1-10 employees
Used daily for 2+ years
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WARNING !! TELL ALL YOUR FREINDS OR ASSOCIATES WHO USES CLOVER !!! Take a picture of the screen showing how much money is made for the night before the system closes. then when it does close and print , compare the picture you took and what the print out says. Do this especially on nights when its a holiday weekend, Clover knows you'll be busy and know you won't be paying attention.. Then check the transaction app on the POS , and add up how many transaction each server or cashier did and compare it to what the printout says.. When you see the discrepancies, call the FBI and ask to be added to the growing number of clients that wants to sue Clover
duh ?? it lights up , doesn't use a lot of electricity
customer service , THERE IS NO OTHER CUSTOMER SERVICE ON THIS PLANET THAT IS WORSE THAN CLOVER CUSTOMER SERVICE./ They are the worst because they have to obey what their bosses say in robbing you the client. they will put you on a long hold and then you're disconnected. If you are lucky to speak to someone, whatever they have to say will never make sense to you !! Good luck
Molly N.
Wine and Spirits, 51-200 employees
Used daily for 6-12 months
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Clover is a mid-range to expensive POS system that is definitely not worth the money. I wish we had stuck with Square that can communicate between both of our locations, share inventory, run a functioning website and has an accessible online dashboard.
Somewhat easy to set up, and credit card processing did cut costs from our prior POS system. You pay for the look of the stations, the swivel can only make up for so many problems- in this case I'll be switching back to Square.
I've had every problem in the book with this software. I've been shut out and had to factory reset my stations, had all data and inventory erased. I've had to plug in ethernet cables every week because they Wifi is not compatible, and have had to reset admin profiles due to shut out. Me and customer service have had at least 20 calls, and most problems never seem to be resolved in the end. Of course it's not their fault, but there is only the option of getting a call, you can't email, or chat with anyone online, and some poor person in India is trying to figure out what is on your screen when the technology is going wrong.
Yessenia S.
Restaurants, 11-50 employees
Used daily for 1-2 years
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Overall it is a great pos system!
When we change to clover, we thought it was going to be difficult for us to learn how to use it. We were wrong it, was really easy to use and install. One of the things I love about it is, that I can add products remotely on the inventory. I can also verify the transaction remotely from my pc or my phone. The customer support is great, they immediately call back when you contact them for any problem you have with the machine, transactions, or any question you have. You can also add more features to your pos because they have a app store, which let's you add online orders, id verification, etc.
Our business is a grocery store and restaurant, so we have the ebt program for the grocery store. It would be great if the clover machine with detect which items are ebt and which aren't ebt elegible. That way we wouldn't have to do 2 different transactions, because it does take more time for cashiers to charge what the customer is buying.
Michael H.
Food & Beverages, 11-50 employees
Used daily for 6-12 months
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The simple and very common "custom item" or "open food" item commonly used in the restaurant industry and CLOVERS lack of ability to attach a printer to such has ruined what otherwise would be a useful and easy system.
the ease of using but the simplest item below has ruined the experience.
CLOVER Dining comes with button "Custom Item" . CLOVER is incapable of sending this item to the kitchen printer. After 4 calls to CLOVER and 2 dropped calls and no return call (even though they ask you prior to any conversation for a call back #), their only suggestion is to create an "inventory item" and attach the "Kitchen Label", HOWEVER, that does not give you the flexibility or customization of price and name. One would think if they have an option "Custom Item" that is flexible to price and label and prints in detail on the 'receipt" they would also be able to attach the "kitchen label" so the items prints in the kitchen.
Bear S.
Food & Beverages, 1-10 employees
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They allow me to take payments quite easily.
Pretty much everything else is a negative. It's hard to know where to start. To begin, you must know that they disallow the use of used equipment. That means if you're dissatisfied with Clover your equipment is pretty much bricked. You get nothing for it. Oh, and you will be dissatified with them. There are so many annoyances. Their batch is setup for 7pm PST, in the middle of a shift. Their deposits...
Amanda T.
Veterinary, 11-50 employees
Used daily for 2+ years
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Love that this machine can give clients peace of mind, as they can process their own payments- from inserting their card and entering their pin numbers, to choosing how they would like to receive their receipts. Also love that it is easy to train new staff members on how to process payments and do end of the day reporting. Overall great experience!
Easy to use/learn. Very easy to read- apps , wording and numbers are a great size even for older clients who are using the machine. Reporting at the end of the day is simple to retrieve and review. Customer service is great!
Check processing can be a little tricky with having to hold the checks over the top of the machine to take the picture, but otherwise it is great.
Will M.
Law Practice, 1-10 employees
Used daily for 2+ years
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Highly recommended as an alternative to Square for business on the go!
My business switched to Clover Go for payment processing after Square kicked us to the curb because they decided, with no warning or notice, that they would not let certain law practices use the service. We had to scramble and locate a new program for payment processing needs. Clover stepped up and we have used them ever since. We can take all forms of credit card payments using Clover. Their rates are reasonable and the funds are posted within a couple of days. We are very pleased!
We love Clover and have nothing bad to say about it.
Verified reviewer
Health, Wellness and Fitness, 11-50 employees
Used daily for 1-2 years
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I like being able to use it on the phone or POS. Customer service is great. They provide training and stay in communication
Customer service and training was great. POS system is easy to use
Merchant processing fees but very comparable/competitive to similar products