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Clover

Comprehensive point of sale & business management solution

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(13)

Clover Reviews

Overall rating

3.9

/5

424

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.92/10

Reviews by rating

Pros and cons

I have just started using this software and I love it. I visited a store and the owner introduced me to this software to gain reward points after shopping to get exclusive content.
It was extremely easy to set up, and easy to use. The user interface is beautiful, and customers really enjoy how sleek and clean it looks.
I love the fact that I can earn points when I visit my favorite restaurants. It is also a safe an d secure app.
The Shopify integration does not work either, and for me failed at the first hurdle, (I have now been waiting 14 days for a fix).
The E-Commerce integration does not work. The Magento integration is for Magento 1m which was made obsolete in June 2018, and is no longer supported.
It horrible from A to Z, the tips always wrong, the report can’t tell how much food, liquor ,2 managers and 3 bartenders left because this system.
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424 reviews

Recommended

GD
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Gordon D.

Owner

Health, Wellness and Fitness, 1-10 employees

Review source

Overall Rating

Needed a new Payment Processor and they killed it

Reviewed 2 years ago

Transcript

Gordon D: My name's Gordon, and I work in the handmade leather goods industry, and I give Clover a four...

SM
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Stacey M.

teacher

Education Management, 51-200 employees

Review source

Overall Rating

Works Just Perfectly

Reviewed a year ago

Transcript

Stacey M.: I'm Stacey. I'm a teacher. I would rate Clover a four out of five. For more reviews like this,...

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Robert L.

Food & Beverages, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Been with Clover since Beta

Reviewed 5 years ago
Pros

I love Clover!!! Been with them since Beta and they have improved so much. Their app store has so many great tools. I have 4 locations and will continue to use Clover as I continue to grow pass 8 location.

Cons

NONE. lol really they have all solutions through their app market and they continue to improve.

SC
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Sara C.

Health, Wellness and Fitness, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great POS for smaller businesses

Reviewed 3 years ago

Overall, I am happy with my experience with Clover. It has helped me manage my inventory, visualize my top and bottom sellers and identify peak hours for business. I recommend to any small retailer who needs an easy POS setup and inventory management solution.

Pros

The Clover POS is intuitive to use, easy to manage user accounts/ access for employees and very easy to add new items to inventory. The analytics available also aren’t too shabby.

Cons

I don’t like having the experience I have when dealing with Clover support but fortunately the need to do so is rare.

ZM
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Ziyad M.

Food & Beverages, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Don't judge a book by its cover! Looks great at first glance, wait until you use it

Reviewed 2 years ago

HORRIBLE, once I onboarded my merchant who sold the thing to me has not been able to do a single thing for me and always tells me to talk to Clover support. When you call clover support you spend a minimum of 30 minutes - 2 or 3 hours between getting bounced around, and people not being able to help. Once I called and they literally sent me back and forth between two departments twice that I had to yell at the last lady even though it wasn't her fault.

Pros

The hardware is nice and integration with Homebase (our scheduling software). The question was about software and I mentioned the hardware because honestly its probably the only good thing -ok they have good integrations in their marketplace as well, there are a lot -its fast

Cons

-NO ABILITY TO GENERATE A SHIFT REPORT FOR AN EMPLOYEE THAT SHOWS HOW MUCH CASH THEY COLLECTED MINUS PAYOUTS... I can't believe it -Terrible customer service!! -When you receive your payments, it comes minus the days fees and their merchant statements don't match the deposits. You will never be able to reconcile, they are probably stealing. -REPORTING IS SO BAD! It looks good at first glance, once...

AA
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Aden A.

Events Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Clover

Reviewed 4 months ago

It is good to you use

Pros

Very easy to use it is self training or easy to show or train to employee

Cons

This software works with wireless so most of the time if you do not have a good connection you will have problem to connect you need to reboot again

JP
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Jatin P.

Computer Software, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easiest and best POS System

Reviewed 2 years ago

Great system. The hardware is constantly being improved. The credit card rates are always the best!

Pros

Clover is easy to setup. I like the app market which allows me to select what features and extra functionality I need.

Cons

having to learn the interface takes a bit if you're not used to Android systems

MG
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Michelle G.

Health, Wellness and Fitness, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Simple to set up and configure. Simple to use. Flexible reporting options. Decent Support.

Reviewed a year ago

Clover simplified payment processing for us with easy to use devices and flexible reporting options.

Pros

Our overall experience has been great. The Clover portal is simple to set up and devices are easy to configure. Clover devices are wireless and easy for staff to use, with good user level security and flexible reporting options. We have had no issues with the devices or the service since going live.

Cons

If there is any WiFi interferance the devices can disconnect from the internet and prevent payment processing, this is not a Clover issue though.

KK
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Katey K.

Hospital & Health Care, 10,001+ employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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For accepting payments

Reviewed 3 years ago

Positive. Much easier than our last system. Just wish they weren't so expensive.

Pros

That it is portable and easy to use for people who are not tech savy. You can also take pictures of people if you need to when you take their payment.

Cons

How expensive it is to replace a machine that is out of it's warranty.

SR
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Sylvia R.

Retail, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Clover Pos

Reviewed 6 years ago

From the pos system itself, we are multistore, so that is added complications for the clover system. On the register side, looking up customer names is complicated, you type the last name, but cannot enter the full name or it will not find it, so you enter the last name and have to scroll through the list of lets say 50 last name of smith, takes way to much time, and really difficult on the mini with...

Pros

clover has been making some updates in the months since we have been using them, which have been good and helpful, but much is needed to make it functional for a multistore, without having to pay way to much monthly for apps to do things

Cons

to get even what I would consider basic functions, purchase more apps that would raise the monthly cost out of reach, sometimes the apps will show different figures, when creating an item, for our multistore setting, I can create for all 4 locations at once, with name, label, category, cost, price, but the tax rate, I have to go into a different screen for each location and fix all tax rates, very time consuming

AR
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Verified reviewer

Nonprofit Organization Management, self-employed

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Clover for small nonprofit

Reviewed 5 years ago

I think this is a great starter for nonprofits wanting to receive donations. They send thank you notes and constant reminders to the organization and donor. Easy to set up for donors. Allows for automatic bank transfers. Overall I recommend this tool.

Pros

Clover is really easy to use. It is a basic simple program that can help any organization collect payments or donations. Customer Service was not always easy to get a hold of, but when I did they were helpful. They have recently updated their program, which has a cool new feature that lets you send donations to different bank accounts. This is super helpful for designated donations.

Cons

It is simple and does not have a lot of special features. No custom questions on the donation page.

AS
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Andre S.

Photography, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Good with a caveat

Reviewed 3 months ago
Pros

Easy for customers to use. Ability to swipe, tap or insert card makes it convenient

Cons

I wish they would provide the software for free like some of their competitors.

BT
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Brian T.

Food & Beverages, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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No support, at all.

Reviewed 2 years ago

Terrible. 25% of the time iy works great....but the 75% it runs terribly. And if I choose to call them about a problem, I will be on the phone for a hour or longer, every time!

Pros

It looks modern, but it doesn't function like they said it will.

Cons

Deleting whole orders. Combining tables without approval. Running credit cards for the whole order, it chooses to run for half or some random total...but not what it says! Beyond frustrated with this pos.

AO
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ABIODUN O.

Automotive, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Clover - Recent switch from Square and we are saving a TON of money in fees

Reviewed 3 years ago

Now, with Clover, we have a clover mini and the POS is great,. We needed a system that could print paper receipts.

Pros

We switched and saved. Before, we were paying a certain percentage across the boards, with Square. Now we have great fees and pricing with Clover.

Cons

The thing I like the least, which is common with systems like Clover, it took a while to get acclimatized and for funds to make it to our account in a timely manner.

DF
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David F.

Retail, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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An out of the box solution that works well for small business

Reviewed 5 years ago

Clover is an excellent and good looking choice for a small to medium size business in need of a reliable and cost effective solution. You will be pleased as I have been. The system offers quite a bit of integrations and once implemented you will be amazed at the power of this system. I wish we could have linked all stores together but we were only allowed three machines to link per location. Overall, an excellent POS!

Pros

I was in search for s POS for three thrift stores my nonprofit operated. The old cash register no longer fits the internal control environment and a switch was desperately needed. After researching multiple platforms I opted for Clover. The others were simply too expensive and too complex for our needs. The Clover system worked brilliantly and continues to power the sales desk at all three stores....

Cons

The one setback is the operating system is Android. I find Android to be clunky and prone to security threats. We had to ensure we had it on a secure network and well protected by firewalls. Additionally it took some time to learn the system. Disclaimer- we operated on a complete iOS ecosystem until we bright on Clover. So not a big setback just more learning.

DS
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DUSTIN S.

Real Estate, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best platform out there for mobile payments

Reviewed 3 years ago

I have had nothing but positives with Clover. It has streamlined my company's credit card processing and actually brought customers in because I accept cards.

Pros

The app is extremely easy to use and simplifies my mobile payment processing. I have tried at least five other companies/apps and Clover is by far the best. From the very beginning of a payment to emailing the receipt, Clover is extremely smooth and user freindly.

Cons

It won't let me type my full company name.

SC
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Scott C.

Apparel & Fashion, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Clover POS is NOT for retail

Reviewed 6 years ago

We own a boutique where we also offer screen printing and embroidery. The clover system was sold to us as full POS system. Not the case at all. We were all excited to get started with it. It looked modern, cool, and expectations were high. When we tried to ring up our first printing order of more than 100 pieces we found our first issue. The system will not allow sales of items with a quantity...

Pros

It looks nice, fairly easy to use. It's really hard for me to think of much good to say about it. When a POS won't run and inventory value report with totals and won't ring up items with quantities over 100, it's hard to find the Pros.

Cons

Won't process quantities over 100. Customer service is horrible. Can't run an inventory value report. Customer service is not knowledgeable at all. Seems anything you need is an add on app that cost you more. Did I say Customer service is horrible...

FA
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Francesco A.

Retail, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A No-brainer to be your perfect POS

Reviewed a year ago

The experience has been easy and helpful. Honestly compared to my last POS my overall stress levels have declined by 99%

Pros

Easy to set up and use, inventory management works very wells

Cons

Wish it integrated better with ecommerce platforms such as Shopify & Magento

CC
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Chenna C.

Restaurants, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Clover for restaurants

Reviewed 3 years ago

Excellent in every possible way conceivable. We didn't have any major challenges during the last 2+ years of the usage.

Pros

Extremely easy to configure and change on the fly or on the internet, so, you don't have to be next to the machine to change or update anything. I can walk my Manager through this without any issues at all. The customer support is great. They are literally one call away. And anyone from the restaurant can call from the system, so, they don't have to provide any details on the account etc. Also, they can remotely log into the system directly and change things that we request, which is great, so, as a business owner I am not tied up to the system having to do everything myself.

Cons

Some of the features need us to call the Clover Customer Support. Also, in the good old restaurant POS systems you can print the bill and the customer adds the tip manually on paper. Also, the system automatically prints Receipts even though we touch the No Receipt Printed option. They need to fix that to avoid the waste of paper.

AR
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Verified reviewer

Restaurants, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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I bought clover without looking at reviews

Reviewed a year ago

WARNING !! TELL ALL YOUR FREINDS OR ASSOCIATES WHO USES CLOVER !!! Take a picture of the screen showing how much money is made for the night before the system closes. then when it does close and print , compare the picture you took and what the print out says. Do this especially on nights when its a holiday weekend, Clover knows you'll be busy and know you won't be paying attention.. Then check the transaction app on the POS , and add up how many transaction each server or cashier did and compare it to what the printout says.. When you see the discrepancies, call the FBI and ask to be added to the growing number of clients that wants to sue Clover

Pros

duh ?? it lights up , doesn't use a lot of electricity

Cons

customer service , THERE IS NO OTHER CUSTOMER SERVICE ON THIS PLANET THAT IS WORSE THAN CLOVER CUSTOMER SERVICE./ They are the worst because they have to obey what their bosses say in robbing you the client. they will put you on a long hold and then you're disconnected. If you are lucky to speak to someone, whatever they have to say will never make sense to you !! Good luck

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Molly N.

Wine and Spirits, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Bad functioning, terrible customer support, too many problems for the price.

Reviewed a year ago

Clover is a mid-range to expensive POS system that is definitely not worth the money. I wish we had stuck with Square that can communicate between both of our locations, share inventory, run a functioning website and has an accessible online dashboard.

Pros

Somewhat easy to set up, and credit card processing did cut costs from our prior POS system. You pay for the look of the stations, the swivel can only make up for so many problems- in this case I'll be switching back to Square.

Cons

I've had every problem in the book with this software. I've been shut out and had to factory reset my stations, had all data and inventory erased. I've had to plug in ethernet cables every week because they Wifi is not compatible, and have had to reset admin profiles due to shut out. Me and customer service have had at least 20 calls, and most problems never seem to be resolved in the end. Of course it's not their fault, but there is only the option of getting a call, you can't email, or chat with anyone online, and some poor person in India is trying to figure out what is on your screen when the technology is going wrong.

YS
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Yessenia S.

Restaurants, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent POS System for any business!

Reviewed 5 years ago

Overall it is a great pos system!

Pros

When we change to clover, we thought it was going to be difficult for us to learn how to use it. We were wrong it, was really easy to use and install. One of the things I love about it is, that I can add products remotely on the inventory. I can also verify the transaction remotely from my pc or my phone. The customer support is great, they immediately call back when you contact them for any problem you have with the machine, transactions, or any question you have. You can also add more features to your pos because they have a app store, which let's you add online orders, id verification, etc.

Cons

Our business is a grocery store and restaurant, so we have the ebt program for the grocery store. It would be great if the clover machine with detect which items are ebt and which aren't ebt elegible. That way we wouldn't have to do 2 different transactions, because it does take more time for cashiers to charge what the customer is buying.

MH
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Michael H.

Food & Beverages, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Not Recommended For Restaurant Operations Regardless How Small

Reviewed 3 years ago

The simple and very common "custom item" or "open food" item commonly used in the restaurant industry and CLOVERS lack of ability to attach a printer to such has ruined what otherwise would be a useful and easy system.

Pros

the ease of using but the simplest item below has ruined the experience.

Cons

CLOVER Dining comes with button "Custom Item" . CLOVER is incapable of sending this item to the kitchen printer. After 4 calls to CLOVER and 2 dropped calls and no return call (even though they ask you prior to any conversation for a call back #), their only suggestion is to create an "inventory item" and attach the "Kitchen Label", HOWEVER, that does not give you the flexibility or customization of price and name. One would think if they have an option "Custom Item" that is flexible to price and label and prints in detail on the 'receipt" they would also be able to attach the "kitchen label" so the items prints in the kitchen.

BS
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Bear S.

Food & Beverages, 1-10 employees

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Do not consider Clover. Save yourself the frustration. They are only out to take your money

Reviewed 7 months ago
Pros

They allow me to take payments quite easily.

Cons

Pretty much everything else is a negative. It's hard to know where to start. To begin, you must know that they disallow the use of used equipment. That means if you're dissatisfied with Clover your equipment is pretty much bricked. You get nothing for it. Oh, and you will be dissatified with them. There are so many annoyances. Their batch is setup for 7pm PST, in the middle of a shift. Their deposits...

AT
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Amanda T.

Veterinary, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Nice System

Reviewed 3 years ago

Love that this machine can give clients peace of mind, as they can process their own payments- from inserting their card and entering their pin numbers, to choosing how they would like to receive their receipts. Also love that it is easy to train new staff members on how to process payments and do end of the day reporting. Overall great experience!

Pros

Easy to use/learn. Very easy to read- apps , wording and numbers are a great size even for older clients who are using the machine. Reporting at the end of the day is simple to retrieve and review. Customer service is great!

Cons

Check processing can be a little tricky with having to hold the checks over the top of the machine to take the picture, but otherwise it is great.

WM
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Will M.

Law Practice, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Clover for small business payment processing

Reviewed 2 years ago

Highly recommended as an alternative to Square for business on the go!

Pros

My business switched to Clover Go for payment processing after Square kicked us to the curb because they decided, with no warning or notice, that they would not let certain law practices use the service. We had to scramble and locate a new program for payment processing needs. Clover stepped up and we have used them ever since. We can take all forms of credit card payments using Clover. Their rates are reasonable and the funds are posted within a couple of days. We are very pleased!

Cons

We love Clover and have nothing bad to say about it.

AR
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Verified reviewer

Health, Wellness and Fitness, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great POS

Reviewed 4 years ago

I like being able to use it on the phone or POS. Customer service is great. They provide training and stay in communication

Pros

Customer service and training was great. POS system is easy to use

Cons

Merchant processing fees but very comparable/competitive to similar products