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Clover

Comprehensive point of sale & business management solution

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Clover Reviews

Reviews summary

Pros

Just check-in at your favorite store listed in the app and gain rewards. I love that is lists all the stores or restaurants that use this app locally.

Kelly W.

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Clover has the best interface and is very user friendly. The function to do reports at the end of the day is also great.

Christopher L.

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I like how easy it is to check into my favorite coffee shop, Community Cup. I gain points towards future purchases and it’s so easy to pull up my app on my phone.

Caitlyn C.

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Cons

I used to have the station one and the battery on it died so quickly and even if it had 75% it would shut down and take 2 hours to restart. Clover = losing sales for me.

Daria K.

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If you can avoid talking to their customer support, do so. We spent about an hour on the phone with them trying to explain that they had sent the wrong one and that we needed a new bluetooth unit.

Jonathan V.

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Crazy That this product is doing so well Absolutely Awful.

Anthony P.

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Overall rating

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74%
positive reviews
80%
would recommend this app

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302 reviews

recommended

Overall Rating

Product is great. But lacks customer support

Reviewed 2 months ago

Overall Rating

Needed a new Payment Processor and they killed it

Reviewed 3 months ago

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend8/10

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Use in my small businees

Reviewed 3 years ago

Clover has been an excellent option for taking payments in my stores.

Pros

My coffee shop uses clover devices as our POS system. The software is convenient and easy to place in a store. It features many apps that make it applicable to nearly any market. They also have many accessories- the main one we use are the receipt printers (small and regular size), the handheld tablet, and the customer interface screen.

Cons

Over time the clover tablets do slow down. We frequently reboot them to rev up the speed.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Almost Great...

Reviewed a year ago

My overall experience with clover has spanned from the creation of menus and items with sub menus and add ons for each item, as well as specials for days of the week as well as happy hour times to daily usage for pos transactions. Overall I have been very happy with everything, other than the need to set up account through bank, as I mentioned before.

Pros

I love how easy it is to use clover for grab and go, sit down service, or retail services. It is the only pos system I know of that is easy to use for one or all three of the above type of service. With one pos you can easily switch apps and have optimized layout and design for each of the above, while keeping the same items and menus/submenus.

Cons

I dislike that it has to be used through your bank. It makes it really hard for management to have the ability to access customer support and full features, since most owners dont want their employees, even management, to have access to full banking info.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy, simple and effective

Reviewed 12 days ago

Very positive. It's ease of use makes it suitable for every demographic and It integrates well with our other systems like Shopify and Shopventory.

Pros

Since this system uses android OS so it follows a familiar mobile OS layout. The system is extremely easy to use. I repeat, EXTREMELY easy to use. So easy that the boomers in our company did find it too difficult to learn. It's large buttons and integrated barcode scanner makes transactions quick and smooth. It integrates with most common applications such as Quickbooks & Shopify. The option to search for products by typing the name is extremely useful. As one of our owners put it, "It's pretty hard to make a mistake on it, even for a caveman like me."

Cons

It's certainly not as advanced as other point of sales systems I've used in the past. Sometimes simple commands are buried in sub folders. For example, if you want to delete an entire order, you are required to push three dots at the top of the order, then select the "delete order" option from a list of commands. While simple is steps, the lack of clarity when while locating the the action can slow...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Clover Pos

Reviewed 4 years ago

From the pos system itself, we are multistore, so that is added complications for the clover system. On the register side, looking up customer names is complicated, you type the last name, but cannot enter the full name or it will not find it, so you enter the last name and have to scroll through the list of lets say 50 last name of smith, takes way to much time, and really difficult on the mini with...

Pros

clover has been making some updates in the months since we have been using them, which have been good and helpful, but much is needed to make it functional for a multistore, without having to pay way to much monthly for apps to do things

Cons

to get even what I would consider basic functions, purchase more apps that would raise the monthly cost out of reach, sometimes the apps will show different figures, when creating an item, for our multistore setting, I can create for all 4 locations at once, with name, label, category, cost, price, but the tax rate, I have to go into a different screen for each location and fix all tax rates, very time consuming

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Clover is the lead merchant in 2021

Reviewed 16 days ago

I have had an incredibly positive experience with Clover. I have even called their support system before and the representatives were friendly and efficient. I spoke to a live representative rather quickly who was informed and able to help me. I would give this product a 10/10 easily.

Pros

I love the tap feature. During covid, our dental office has tried to take every precaution to limit the spread of covid-19. Clover has a tap feature so that our staff does not have to handle patient's credit cards which limits exposure. Many major debit and credit cards have this feature and users just do not know! Look for the symbol that has 4 lines on your card and try it sometime! It is very fast and effective! We are also able to email or text a receipt (in addition to printing) so that there is less "touching" and passing involved.

Cons

There is truly nothing that I dislike about this software. If I was forced to answer this question, maybe I could say that the swipe option sometimes needs to be run more than once because it does not read the swipe on the first try; however, 99% of cards use the chip insertion feature anyway!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great payment processing device

Reviewed a year ago

Clover payment system has been really great for our spa. Really easy to run transactions, reports or refunds. The customer service has been knowledgeable and super friendly when we have had any issues.

Pros

It’s is super easy to take and track transactions. Has report capabilities And many functions. It is super easy to use. I have two different clover devices for different providers and they are all great.

Cons

The software itself is wonderful. The only issue I have is with the flex portable device on/off button. It is on the side and client constantly hit the button when they are picking up to sign for a transaction. The button should be on back underneath where it can’t be accidentally touched.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Needed a new Payment Processor and they killed it

Reviewed a year ago

Customer service has been great to work with. The integration with my website was beyond simple which is what I need running a 2 person business.

Pros

The ease of which I was able to set up an account for my business and integrated it into my website was astonishing. Most people think of clover as a POS system but I primarily use it on the back side of my website and needed the option for a mobile POS. They have it both.

Cons

The cost of equipment that is needed to use this software as a POS is a bit daunting. There are different levels of equipment, but they are all a little pricey.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Cloud POS Available!

Reviewed 9 months ago

Great customer service, great developers. Lots of apps to accomplish just about anything with your business.

Pros

Clover is so easy to setup. It has so many apps and the developers are always willing to add features that you may need.

Cons

You have to transfer all of your data from your old system. Compatibility is an issue. But any cloud system requires this transfer of original data.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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For accepting payments

Reviewed 6 months ago

Positive. Much easier than our last system. Just wish they weren't so expensive.

Pros

That it is portable and easy to use for people who are not tech savy. You can also take pictures of people if you need to when you take their payment.

Cons

How expensive it is to replace a machine that is out of it's warranty.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Bad online presence

Reviewed 5 months ago

Not great impression, especially given we were pushed to buy the hardware.

Pros

How does a POS during COVID TIMES, not include photos on the online menu? Clover takes the register’s inventory list that is made for in-house ease of ordering and makes a million item list as a “online menu”. Customers are expected to read through the menu like a newspaper. How is this a good marketing strategy? Seams like an ABC rule for any POS company to perfect, if not in normal times, it should be a priority to fix immediately.

Cons

Rep sold the system as competitive to Square. We bought it only because the rep promised to build an online website for ordering, like square does for free. We didn’t know we will be getting a newspaper list filled with items that are priced “ FREE” because the price depended on the size of the drink, “ a modifier” . Hiring a person to give this some thought at clover would be a plus.

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Why Does It Not Rotate?

Reviewed 8 months ago

I wish it would rotate to landscape. I would be "all in."

Pros

It looks super sleek and the option to use it on your own device was quite appealing. Set up was easy. I was able to upload all of my items and services without issue.

Cons

It doesn't rotate to landscape. I couldn't believe it. I uploaded everything was ready to go and then went to rotate to use the Ipad the way I do with all my other merchant services and it didn't turn. I contacted customer service, I gave feedback, I asked questions. Nothing changed. I ended up dumping it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Not for Retailers

Reviewed 5 months ago

The problems come with the back office. The inventory system is basic to say the least, items sold at the till do decrease the totals, but all purchase quatities have to be done manually, you cannot set min and max stock levels, or re-order levels with the bundled system, so re-orders have to have a physical stock check, I am still trying to work out how this saves me time and money. Clover relies...

Pros

The till itself is fantastic, it looks ultra sleek and ultra modern, customers love it. And that is about it

Cons

It was sold to me as a solution to me retail needs it certainly is not

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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If you're considering using Clover...answer: YES

Reviewed 8 months ago

Overall experience is fabulous! We LOVE Clover. Inputting new items is much easier with the handheld Flex, ringing purchases is easier, contactless payment is nice, the option to text/email receipt is great (it doesn't auto-print receipts which saves paper. We seriously love this equipment.

Pros

The product is easy to use; the android platform is brilliant and was easy to operate. The features are self-explanatory; it was clear how to use many of the features such as splitting transactions by payment or by items. My favorite part is the reporting; the item sales report is easy to generate and organize by label (which is very useful). It tracks cost as well and at the top of the report it...

Cons

There are some features of the software that could be better: We would like a field in the inventory where we can enter the item's brand. The Inventory Audit could be a little easier to use; it would be nice if it showed a running log of items counted (on different devices by different employees) and allowed us to combine those entries into 1 large batch before a final submission. When applying discounts,...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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An out of the box solution that works well for small business

Reviewed 3 years ago

Clover is an excellent and good looking choice for a small to medium size business in need of a reliable and cost effective solution. You will be pleased as I have been. The system offers quite a bit of integrations and once implemented you will be amazed at the power of this system. I wish we could have linked all stores together but we were only allowed three machines to link per location. Overall, an excellent POS!

Pros

I was in search for s POS for three thrift stores my nonprofit operated. The old cash register no longer fits the internal control environment and a switch was desperately needed. After researching multiple platforms I opted for Clover. The others were simply too expensive and too complex for our needs. The Clover system worked brilliantly and continues to power the sales desk at all three stores....

Cons

The one setback is the operating system is Android. I find Android to be clunky and prone to security threats. We had to ensure we had it on a secure network and well protected by firewalls. Additionally it took some time to learn the system. Disclaimer- we operated on a complete iOS ecosystem until we bright on Clover. So not a big setback just more learning.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best platform out there for mobile payments

Reviewed 6 months ago

I have had nothing but positives with Clover. It has streamlined my company's credit card processing and actually brought customers in because I accept cards.

Pros

The app is extremely easy to use and simplifies my mobile payment processing. I have tried at least five other companies/apps and Clover is by far the best. From the very beginning of a payment to emailing the receipt, Clover is extremely smooth and user freindly.

Cons

It won't let me type my full company name.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Clover for restaurants

Reviewed 9 months ago

Excellent in every possible way conceivable. We didn't have any major challenges during the last 2+ years of the usage.

Pros

Extremely easy to configure and change on the fly or on the internet, so, you don't have to be next to the machine to change or update anything. I can walk my Manager through this without any issues at all. The customer support is great. They are literally one call away. And anyone from the restaurant can call from the system, so, they don't have to provide any details on the account etc. Also, they can remotely log into the system directly and change things that we request, which is great, so, as a business owner I am not tied up to the system having to do everything myself.

Cons

Some of the features need us to call the Clover Customer Support. Also, in the good old restaurant POS systems you can print the bill and the customer adds the tip manually on paper. Also, the system automatically prints Receipts even though we touch the No Receipt Printed option. They need to fix that to avoid the waste of paper.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to Use and Competitive Rates

Reviewed a year ago

Overall, the product is simple enough to use that I am not worried about any of our contracted therapists messing up the process and avoiding taking payments.

Pros

What I like most about Clover is that it can be downloaded on any smart device as app and has an easy to use card chip reader. Our agency wanted a chip reader for extra customer security and Clover offered that option.

Cons

I like least about the software is that is does not capture customer information as simple as their first and last name, but simply has a text box for a description. Our agency uses the device for customer copays for therapy appointments and in the text box I am forced to put the customers last name in order to reconcile payments later.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great POS for smaller businesses

Reviewed a year ago

Overall, I am happy with my experience with Clover. It has helped me manage my inventory, visualize my top and bottom sellers and identify peak hours for business. I recommend to any small retailer who needs an easy POS setup and inventory management solution.

Pros

The Clover POS is intuitive to use, easy to manage user accounts/ access for employees and very easy to add new items to inventory. The analytics available also aren’t too shabby.

Cons

I don’t like having the experience I have when dealing with Clover support but fortunately the need to do so is rare.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Two thumbs up for Clover

Reviewed 2 years ago

I have very much enjoyed learning to use the Clover products. I would recommend these products for anyone.

Pros

Clover payment processing software is very easy to use. Our school takes payments daily with the desktop CloverMini, the easily portable CloverFlex and CloverGo. It is very easy to print out a combined report with the total that will be deposited, yet showing who ran the individual payments. You can also add notes to your transactions and email right from every machine. Super helpful!

Cons

Setting permissions for each person that uses the machines has been a challenge. There doesn't seem to be a manual for the set up, however, our CC service team is amazing and very knowledgeable. The only other thing that bothers me is that you can not void a transaction. Even if you void a transaction immediately, it still goes through and then refunds a day later.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent POS System for any business!

Reviewed 3 years ago

Overall it is a great pos system!

Pros

When we change to clover, we thought it was going to be difficult for us to learn how to use it. We were wrong it, was really easy to use and install. One of the things I love about it is, that I can add products remotely on the inventory. I can also verify the transaction remotely from my pc or my phone. The customer support is great, they immediately call back when you contact them for any problem you have with the machine, transactions, or any question you have. You can also add more features to your pos because they have a app store, which let's you add online orders, id verification, etc.

Cons

Our business is a grocery store and restaurant, so we have the ebt program for the grocery store. It would be great if the clover machine with detect which items are ebt and which aren't ebt elegible. That way we wouldn't have to do 2 different transactions, because it does take more time for cashiers to charge what the customer is buying.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Not Fit to Handle Hospitality Industry

Reviewed 2 years ago

Pros: inexpensive, intuitive, malleable Cons: wrong fit for hospitality, horrible support, horrible crisis management

Pros

Easy to set up, easy to train, while it has many lacking elements that would be essential to any other hospitality POS there are easy work arounds. Handheld devices are good.

Cons

The entire support and technical team is unfit to handle the hospitality industry. They are completely unaware and seemingly unconcerned about the issues that your staff on the floor must tackle with their system. It's painfully obvious a roomful of engineers comes up with forced changes that adversely effect their entire client base without an ounce of understanding the impact of the changes they make. I and others I know that use clover have said many times, if any of them had worked on the floor for 5 minutes they would understand.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Clover for all Merch Needs

Reviewed 3 years ago

We've used the same model for almost 3 years and very had any issue, so I can say I'm one very satisfied customer!

Pros

It's easy to use, it's very similar to a smartphone in that it has apps which are all very user-friendly. There are large buttons. When I need to print receipts or run payroll I can get all the info I need with a few taps on the screen. Our device is the clover mini and had a touch screen, its sleek, it looks very updated VS old-style terminals which is an added bonus. But if you have any trouble... you can just click the "call me" button and a live person calls very quickly and guides you through whatever you need!

Cons

The devices are not cheap, so if anything happened to it that could be an expensive loss. We lease ours and pay protection plan which is well worth the peace of mind!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Likelihood to recommend10/10

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Clover - Recent switch from Square and we are saving a TON of money in fees

Reviewed a year ago

Now, with Clover, we have a clover mini and the POS is great,. We needed a system that could print paper receipts.

Pros

We switched and saved. Before, we were paying a certain percentage across the boards, with Square. Now we have great fees and pricing with Clover.

Cons

The thing I like the least, which is common with systems like Clover, it took a while to get acclimatized and for funds to make it to our account in a timely manner.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Not Recommended For Restaurant Operations Regardless How Small

Reviewed 7 months ago

The simple and very common "custom item" or "open food" item commonly used in the restaurant industry and CLOVERS lack of ability to attach a printer to such has ruined what otherwise would be a useful and easy system.

Pros

the ease of using but the simplest item below has ruined the experience.

Cons

CLOVER Dining comes with button "Custom Item" . CLOVER is incapable of sending this item to the kitchen printer. After 4 calls to CLOVER and 2 dropped calls and no return call (even though they ask you prior to any conversation for a call back #), their only suggestion is to create an "inventory item" and attach the "Kitchen Label", HOWEVER, that does not give you the flexibility or customization of price and name. One would think if they have an option "Custom Item" that is flexible to price and label and prints in detail on the 'receipt" they would also be able to attach the "kitchen label" so the items prints in the kitchen.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Much Much more than a credit card processor

Reviewed a year ago

This machine processes all cards. You can set up apple pay and tap to pay very easily. It has helped us streamline our checkout process.

Pros

The clover has more features like time clock, inventory, calculators and so so much more than your standard credit card processor. This system can run your whole business. It is easy to use much like an apple tablet and you are able to customize your apps to fit your business. And trust me there is an app for almost every thing you would need.

Cons

I like everything but I do feel like we are under utilizing a lot of its features. Maybe some online training for for our staff would be a good idea

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