Most popular features of all Customer Management apps
Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.
25 reviewers had the following to say about Epos Now's features:
Pros
I love that I can log in to the back office from my cell phone, home computer and check on store activity when I'm away.
Cons
However, I haven't figured out how to set up a promotion if a customer were to bring in an ad, so that the discount is only good for customers that bring in the ad.
Rating breakdown
Time used: Less than 6 months
Likelihood to recommend
Recommendations to others considering Epos Now
Point-of-Sale software purchase is a big decision, and I checked into several different companies before going with EPOS Now. From my research EPOS Now was the most affordable system that still offered inventory management, barcode software, point-of-sale system/hardware, and all the reports I needed. I haven't regretted going with EPOS Now for one minute, and the sales and supports teams in Florida and the UK have been great to work with!!!
I will certainly recommends this to small sized business
Pros
-Indeed portrays ease of access and modes are customer friendly -Dashboard information are easy to evaluate
Cons
-Cannot easily re evaluate concerns from the customer service -There are still areas to improve especially on importing data which can be recover from excel
Rating breakdown
Time used: Less than 6 months
Frequency of use: Monthly
Likelihood to recommend
We began as a very simple bookstore, with only a couple hundred products, and thus very easy to manage.
Pros
Everything! Easy to use, straightforward, dependable, cheap, and powerful!
Cons
I wish there was more customizability, but a few of my feature votes have come through such as preauthorization, so the feature voting system does work well!
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Recommendations to others considering Epos Now
Qualify your purchase. This system does not have everything, even though it does have a lot. If you have something you aren't certain about that is a deal breaker, ask! I had so many questions and the sales rep was so helpful in letting me know what it could and could not do!
They lost our complete inventory two months after opening the business. We have over 2000 products in our store. It was a nightmare trying to deal with them. We aren't happy with the service at all.
Pros
Camera system integration with the point of sale is a good way to check on employees and transactions.
Cons
Customer service is horrible.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
When we do a transaction the till rounds up the product total (where $2.00 + $2.00= $4.01 as an exact example) so that the amount charged to the customer is wrong more than 80% of the time.
Pros
Pulling reports for anytime it is also very easy.
Cons
The rounding errror is inexcusable. The data base feature is not user friendly at all.
Rating breakdown
Time used: 6-12 months
Frequency of use: Other
Likelihood to recommend
In general this software provides everything you would need to run your business ar a very good price, i would definitely recommend this software for small business owners
Pros
It has sales report, labor report, and many more useful informative reports.
Cons
Sometimes its a little hard to reach a tech and some functions need to be added, like a field to put your store phone number on the receipt
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Its an Epos system that is truely future proof
Pros
Great epos system, really easy to use and it integrates very well with lots of other software platforms
Cons
Support can be a little slow, The price is also pretty steep as everything seems to be an add on rather than included
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
I would like a standard report that shows the number of certain product sold by week.
Pros
I thought your Customer service was excellent!
Cons
I was told my retail manager that there was no way to program a discount in dollars, only in percentage. Can't believe its true, but she swears she searched the system and couldn't find it. So if it's available, it must be hidden. Also, we use computer tablets and the maximum size of the number keys was too small, especially for men with big fingers.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
Likelihood to recommend
Pros
Excellent experience migrating from an old system to this brand new system for our cricket club.
Cons
We currently keep track of 700 members in an excel sheet and would like to find a way to manage multiple member types in different categories, and allocate each category the same price automatically through the software.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Overall i rate this the best fair priced POS system available with good support.
Pros
Even on your smartphone. - Easy handeling of functions, they also have a guide me assistant to get started if you are a novice. - Apps store to expand your system by your own needs
Cons
. - The app store needs to be open to third party developers
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Pros
Hardware integrates well with software.
Cons
Still building out the HQ but the software doesn't seem to be totally comprehensive for multi-store retail.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Pros
The Hybrid setup is great - even when the internet is down the system can still process all transactions quick and efficiently
Cons
The reports could use a makeover - they're not so visually appealing, however they are easy to use and to customize.
Rating breakdown
Likelihood to recommend
Recommendations to others considering Epos Now
Make sure you do your research! One of the most important things to look for is if the POS software is setup locally, all cloud based, or a hybrid setup. Another important factor is the hardware - most POS systems now are iPad/tablet based, however there are still many terminal based systems. If you're a small, low volume business than a tablet system makes sense. However, we are a fast paced food/retail business with hundreds of small transactions per day, thus the terminals make most sense.
When your livelihood depends on being able to make sells, update products, add products, create applicable categories, track sales, itemize most often sold products, track profit/loss margins, and etc., it is a necessity to have a company that will grow with you and teaches you how to continually grow.
Pros
Another feature that I love is the tracking and reports.
Cons
I wish the measurement was in standard measurements instead of metric. For example, we sell nails and screws by the pound, but in the system we don't have the option to choose pound, but it isn't the end of the world instead we set it up as l (liter) but when you establish the cost it doesn't matter if it is showing as l or lb because you set it up as cost per 1 unit-whatever unit you choose to use. This is the same issue with measurement instead of foot, there is a meter, but it is still manageable without the standard measurement. The only option currently with Epos Now is metric, but it is my understanding that standard measurement is coming soon.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
I am a junior in college who had to design a restaurant and pick a POS to use for our establishment.
Pros
The system is very easy to use and is super user friendly. Customizable dashboards were a big plus as well.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Monthly
Likelihood to recommend
Pros
Great looking product, beautiful interface. Back office component is easy to navigate and robust.
Cons
There are a few UI areas that could use improvement but nothing too critical.
Rating breakdown
Time used: Less than 6 months
Likelihood to recommend
Recommendations to others considering Epos Now
Think of all of your possible requirements and rank the features you would like to see, in advance of seeing a sales presentation. On your initial call you will be able to understand if a system fits your requirements immediately, rather than being walked through a presentation and having to go back and ask questions later.
I'm told that they let our representative go. If this is the case, their service may be better. When we received the system, we never opened the boxes. All we did was watch the video tutorials. Our service rep was terrible and missed all of our setup meetings. This pushed us back over 30 days which led into a major event that we were having and could not setup the system during this event. Following the event, we ended up changing our minds and wanted to return the unused unopened system. They would not allow us to, because its in their contract that their are no returns. Make sure you do your research before purchasing any POS. We learned our lesson and are now stuck with this system.
Pros
Simple system to use on the front end. Staff could jump right into using it. Good video lessons to get started
Cons
Poor Customer Service Inventory management needs work.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Pros
He was very clear in his instructions and answered all our questions really comprehensively. He was easy to approach and has a superb professional manner.
Cons
This can be done by exporting the information to excel at the moment but we would like an easier way to do this.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Pros
I don’t have any issues with the system and am going to integrate with my payment provider.
Cons
I would like to see some improvements to invoicing. In particular I would like to be able to put my company logo on the invoice. Another thing that I have noticed is that when you look at an invoice it generates a new invoice number which does not need to happen when you are purely viewing an existing invoice.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Whatever the issue you can contact them in many ways with a quick response.
Pros
Easy to use software Cost effective Sales reporting highlights my best and worst sellers and inventory control saves me hours a month
Cons
Took 5 days to get a replacement scanner out but that's about it
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
If you are looking for a low cost system this is the one. However, it will be reflected in the cost and be prepared to pay extra for support.
Pros
Screens are fairly customizable. If taken the time to set-up prior to use, fairly quick for staff to adjust to.
Cons
The additional costs for support The length of time to load screens while making changes/updates The multiple screens required to make changes to an item
Rating breakdown
Time used: Less than 6 months
Frequency of use: Other
Likelihood to recommend
Pros
My implementation consultant at EposNow was genuinely brilliant at every point of contact. We'd got an incredibly tight deadline to have our till systems up and running, which, without her help, we'd have had no hope of achieving.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Lots more to learn I'm sure but great system.
Pros
Competitively priced with gold functionality and ability to integrate. Our implementation manager was great and got us up and running and we are now trading.
Cons
We had a little issue around delivery. We were on a short timeline but they pulled it out the bag in the end.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Pros
The support staff was very personable and patient in integrating my credit card account.
Cons
We had a little connectivity issues which made it run a bit slow. It took a little more time than expected.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Pros
It makes it easy to keep track of my inventory, my customers, etc.
Cons
The design could be a little better, but functionally it is great.
Rating breakdown
Time used: 6-12 months
Likelihood to recommend
Recommendations to others considering Epos Now
Be sure to read about other companies and providers - do your research! Epos is a great value.
I literally do not know what I would do without EposNow, I would recommend them to anyone and have done in the past! We had a problem with our cashdrawer and it was replaced the following day. I've recently got very involved with going deeper into stock levels and master products and am very impressed with everything I can do!
Pros
Insights into sales, stock, customer loyalty all on dashboard and easy to read.
Cons
Support do take a while to answer your call, although I have only noticed this recently. Their stationary (till rolls etc can seem a little pricey) but you aren't bound to buy from them.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
