Most popular features of all Customer Management apps
Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
25 reviewers had the following to say about Epos Now's features:
much better reporting
Pros
The ability to integrate with Quick Books
Cons
it can be slow and I have had issues with it not allowing me to log into the til
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
It seems they are working business hours of 9-5pm on Queensland time, which does not suit Australian hospitality where the time zones are different for at least 6 months of the year; and businesses are open 6am until 9pm.
Pros
Ease of implementation Inexpensive Reporting Apparent integration to existing banking systems
Cons
The integration with banking systems is not with Australian banks only Tyro.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Overall, the flexibility and customization is the best feature and the reason we stay.
Pros
Flexibility and customization of the software.
Cons
Integrations - We have a few integrations - Shopify, Mail Chimp (which was discontinued), Postal options, etc.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Awesome point safe software with bar code reader and full reporting system.
Pros
Epos Now software is point of sale software with complete inventory control and bar code reader system for users.
Cons
Graphical interface is awesome for users.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
Likelihood to recommend
In general this software provides everything you would need to run your business ar a very good price, i would definitely recommend this software for small business owners
Pros
It has sales report, labor report, and many more useful informative reports.
Cons
Sometimes its a little hard to reach a tech and some functions need to be added, like a field to put your store phone number on the receipt
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
I would like a standard report that shows the number of certain product sold by week.
Pros
I thought your Customer service was excellent!
Cons
I was told my retail manager that there was no way to program a discount in dollars, only in percentage. Can't believe its true, but she swears she searched the system and couldn't find it. So if it's available, it must be hidden. Also, we use computer tablets and the maximum size of the number keys was too small, especially for men with big fingers.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
Likelihood to recommend
Pros
The Hybrid setup is great - even when the internet is down the system can still process all transactions quick and efficiently
Cons
The reports could use a makeover - they're not so visually appealing, however they are easy to use and to customize.
Rating breakdown
Likelihood to recommend
Recommendations to others considering Epos Now
Make sure you do your research! One of the most important things to look for is if the POS software is setup locally, all cloud based, or a hybrid setup. Another important factor is the hardware - most POS systems now are iPad/tablet based, however there are still many terminal based systems. If you're a small, low volume business than a tablet system makes sense. However, we are a fast paced food/retail business with hundreds of small transactions per day, thus the terminals make most sense.
When we do a transaction the till rounds up the product total (where $2.00 + $2.00= $4.01 as an exact example) so that the amount charged to the customer is wrong more than 80% of the time.
Pros
Pulling reports for anytime it is also very easy.
Cons
The rounding errror is inexcusable. The data base feature is not user friendly at all.
Rating breakdown
Time used: 6-12 months
Frequency of use: Occasionally
Likelihood to recommend
Getting a new till system installed is simple abd a good experience when setting up a new part of the business.
Pros
The till at the forefront for staff is easy to use
Cons
The stock take functionality is also not the easiest to use and monitor from a staff and management perspective
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Hello Mala.
Thank you for leaving a business review.
It's great to hear that you have found our system easy to use as this is a key design feature of our solutions.
We rely on customer feedback to help us build future propositions for our customers and would like to learn more about your feedback regarding the stock taking and reports. If you are willing please can you email us more detail to customer-engagement@eposnow.com
Kind Regards
James
Horrible
Pros
Quick end of day report Report are the only good features
Cons
No support tills are freezing if you looking for good Epos do not go with Epos now they will promise you everything and once you buy it u will regret
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Pros
Easy to understand reports, breaks down each category and sub category.
Cons
When setting up it can be a little confusing with Master Product and sub products, but the technical support staff was very helpful with this
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
I'm told that they let our representative go. If this is the case, their service may be better. When we received the system, we never opened the boxes. All we did was watch the video tutorials. Our service rep was terrible and missed all of our setup meetings. This pushed us back over 30 days which led into a major event that we were having and could not setup the system during this event. Following the event, we ended up changing our minds and wanted to return the unused unopened system. They would not allow us to, because its in their contract that their are no returns. Make sure you do your research before purchasing any POS. We learned our lesson and are now stuck with this system.
Pros
Simple system to use on the front end. Staff could jump right into using it. Good video lessons to get started
Cons
Poor Customer Service Inventory management needs work.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
I will certainly recommends this to small sized business
Pros
-Indeed portrays ease of access and modes are customer friendly -Dashboard information are easy to evaluate
Cons
-Cannot easily re evaluate concerns from the customer service -There are still areas to improve especially on importing data which can be recover from excel
Rating breakdown
Time used: Less than 6 months
Frequency of use: Monthly
Likelihood to recommend
I own a C-Store and all the promos and charge accts are easily accessed and reported on.
Pros
Overall EPOS system very good for the price. Customer Service is also reachable by phone for questions.
Cons
Can't think of any....System works as advertised.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Pros
He was very clear in his instructions and answered all our questions really comprehensively. He was easy to approach and has a superb professional manner.
Cons
This can be done by exporting the information to excel at the moment but we would like an easier way to do this.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
I've given up contacting customer support, you get nowhere with a serious issue.
Pros
As a retailer there is not a lot to like about this software.
Cons
Features are aimed at the hospitality industry, not suitable for retail. The database is clumsy, you can only search for products on the till if they are listed as for sale on the till.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Whatever the issue you can contact them in many ways with a quick response.
Pros
Easy to use software Cost effective Sales reporting highlights my best and worst sellers and inventory control saves me hours a month
Cons
Took 5 days to get a replacement scanner out but that's about it
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
When your livelihood depends on being able to make sells, update products, add products, create applicable categories, track sales, itemize most often sold products, track profit/loss margins, and etc., it is a necessity to have a company that will grow with you and teaches you how to continually grow.
Pros
Another feature that I love is the tracking and reports.
Cons
I wish the measurement was in standard measurements instead of metric. For example, we sell nails and screws by the pound, but in the system we don't have the option to choose pound, but it isn't the end of the world instead we set it up as l (liter) but when you establish the cost it doesn't matter if it is showing as l or lb because you set it up as cost per 1 unit-whatever unit you choose to use. This is the same issue with measurement instead of foot, there is a meter, but it is still manageable without the standard measurement. The only option currently with Epos Now is metric, but it is my understanding that standard measurement is coming soon.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Inventory will be easier in future. Tracking daily sales and product sales is easier.
Pros
It is easy for the staff to use when doing cash in the store.
Cons
There are some small problems in reporting which need further work.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
I was simply looking for a POS system to replace a very outdated one. This worked.
Pros
It has a mobile app. It was easy to sign up for and use.
Cons
It tends to be a little glitchy still, and I haven't used much of their hardware. THe mobile app gave me a lot of trouble for the trial before purchasing, so if you wanted to try before buying, that might be an issue.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Hello Danielle,
Thank you for taking the time to leave such a positive and informative review of your experience with the Epos Now mobile app. I am delighted to hear that you have enjoyed using our set up process and in-depth reporting features.
I will be sure to pass on your reports of glitching to our technical team to look into as we hope to provide a seamless experience to all mobile, tablet and hardware users alike. Please do not hesitate to contact our friendly support team if ever you experience any issues.
Kind Regards,
Naiomi
Pros
Easy to find all of the reports and data I need.
Cons
There are a few UI areas that could use improvement but nothing too critical.
Rating breakdown
Time used: Less than 6 months
Likelihood to recommend
Recommendations to others considering Epos Now
Think of all of your possible requirements and rank the features you would like to see, in advance of seeing a sales presentation. On your initial call you will be able to understand if a system fits your requirements immediately, rather than being walked through a presentation and having to go back and ask questions later.
in general good management software
Pros
easy clear interface many options to organise the stock the staff payroll and very useful tracking of the items sold by category
Cons
Other than some analytics components the software is complete and very satisfactory in all aspects of the business operations and stock management
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
We began as a very simple bookstore, with only a couple hundred products, and thus very easy to manage.
Pros
Everything! Easy to use, straightforward, dependable, cheap, and powerful!
Cons
I wish there was more customizability, but a few of my feature votes have come through such as preauthorization, so the feature voting system does work well!
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Recommendations to others considering Epos Now
Qualify your purchase. This system does not have everything, even though it does have a lot. If you have something you aren't certain about that is a deal breaker, ask! I had so many questions and the sales rep was so helpful in letting me know what it could and could not do!
I use Epos Now for my POS, employee clock in/out and inventory management (small portion).
Pros
This software did not over burden me with things I did not need. Customization made it a good fit for my business, plus its very easy to use.
Cons
A few of the functions are not so easy to find, but customer support was able to help.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Great customer support, very easy to use brilliant for accountancy and amazing software
Pros
To be honest is pretty much nothing I consult with this software it is absolutely amazing I love the statistics on it the graphs all the financial information that you can gain and the simplicity of it all the amount of information you can extract about your business is Colossal.
Cons
There was no tanning applications that were able to integrate with it either.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
