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Epos Now Logo
Epos Now
3.5
(316)

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Secure electronic point of sale (POS) system

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(17)

Epos Now Pricing

Pricing overview

Value for money rating

3.3

/5

316

Price starts from

25

Per month

Flat Rate

Pricing options
Free plan
Subscription
Free trial

Pricing details

30-day free trial, no credit card required.
Standard: $39/month ($24/month for each additional register)
Premium: $69/month ($45/month for each additional register)
Enterprise: To receive a custom quote, contact Epos Now directly.

What users say

After being held to one time only only for this call price and grand promises of excellent customer service.
I have tried since December to get this account paused and stop being charged. I've been promised every single week since the first charge that they would "pause," and refund the charges.

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Reviewers who mentioned pricing said:

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Wojciech S.

Verified reviewer

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Excellent POS system for various types of business, expecially hospitality ones

Reviewed 4 years ago
Pros

- great 24/7 support team - elastic SAAS solution that can be customised for various business needs - cloud-based solution that can work on any device and any operating system

Cons

- pricing seems fine initially but the sales team constantly keep pushing for paid support plan - this might be expensive - As this is a massive provider, you might sometimes wait a long time for your new features to be implemented

Vendor response

Hello Wojciech, Thank you for taking the time to leave us such a lovely review. I am so glad to hear that you have found our software to be so useful and that you have had the chance to speak to our excellent support team. We are consistently improving our software based on customer feedback so do keep an eye out for our regular software releases. If there is anymore feedback you would like to add we would love to hear from you at customer-engagement@eposnow.com. Kind Regards, Naiomi

PS
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Piyush S.

Consumer Goods, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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By far the worst company I dealt with nomorals/ unethical selling

Reviewed 18 days ago

EPOS NOW is by no doubt the worst company I have ever dealt with Worse POS/ No support/ unethical selling/ hidden terms in contract/ hidden charges/ worst customer bombarding EPOS NOW unethically sold their P400 counter top terminal to me. I was rushed to make the payment for the proforma as the sales rep said the black.friday deal will be out if I don't sign up today. I never asked for Merchat services,...

Pros

I did not like anything in particular nothing special, same as any other POS service in terms of system.

Cons

No support Dishonest people who do not careToo slow

CA
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Cesar A.

Food & Beverages, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Good system with many feature and few limitations

Reviewed 4 years ago

Overall they are a solid company. The system is intuitive enough that I can manipulate it to carry out more functions. Still I think that there are others that are not as savvy that would prefer not to have manipulate the software so much in order to accomplish the desired result.

Pros

Price and ability to manage my system remotely their website.

Cons

For a bar, I find myself creating similar items with different costs and prices for let's say differ pour sizes for different kegs. I wish they had a template that you can create with various pour sizes and are already linked to the master product. Then you just pick the pour sizes you want and instead the cost and Price nd you're done. All from one screen. The promotion features can be very glitch at times.

Vendor response

Hello Cesar. Thanks for leaving us a review, it's great to hear that you like the system and the remote abilities. It sounds like the product matrix app maybe useful to you regarding your pour sizes, it's a free app and will allow you to create variants for each product for volumes. If you are interested in this app it may be worth giving us a call to run through this with you. Kind Regards James

SG
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Simon G.

Hospitality, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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This company is a scam!

Reviewed 2 months ago

Bottom line - run away as fast as you can. Eposnow is THE worse company I've ever dealt with by a significant margin. You think Telco's are hard to deal with, try and get support from these guys! After purchasing the product and buying two tills (cost of over $1200 NZD), the communication from the sales rep and my 'allocated' technical support person vanished completely. During the sales process...

Pros

It seemed like it would work for us, but the customer service was TERRIBLE. The till software was slow and the management software has some major bugs.

Cons

How slow it was and buggy. The load time for the till was over 30 seconds.

CJ
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Catherine J.

Retail, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Modifiable POS System that is easy to use, quick update availability, and economically friendly

Reviewed 6 years ago

When researching POS systems, I ran across a plethora of them out there. I set up online displays where I could interact with different systems. The problem I encountered is that we are a hardware, tool, and lumberyard retail store. With this means thousands upon thousands of products, skus, and etc. In addition, lumber prices fluctuate weekly. As a result, we have to have the capability of easily...

Pros

What I like most about the product is the simplistic layout, the fact that the system is economical, the ease of learning the system, the quick access to help when it is needed. If your POS system fails, you have to have access to help and Epos Now is there when you need it-you don’t have to wait days to hear back. Another feature that I love is the tracking and reports. I love that I can track what customers order and be able to send emails when customers make payments on their credit accounts is phenomenal. Our customers love this feature.

Cons

I wish the measurement was in standard measurements instead of metric. For example, we sell nails and screws by the pound, but in the system we don't have the option to choose pound, but it isn't the end of the world instead we set it up as l (liter) but when you establish the cost it doesn't matter if it is showing as l or lb because you set it up as cost per 1 unit-whatever unit you choose to use. This is the same issue with measurement instead of foot, there is a meter, but it is still manageable without the standard measurement. The only option currently with Epos Now is metric, but it is my understanding that standard measurement is coming soon.

JT
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Jerica T.

Farming, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Difficult implementation, but lots of potential

Reviewed 6 years ago

We are starting feed/retail/animal health products store, and wanted a cloud-based system with more flexibility than the dinosaur server-based systems typically used in our industry. We asked a TON of questions, demoed multiple systems, and decided Epos Now was the best fit; we've had the system for 4 months. Implementation was rough, to say the least. We were told customer service was based out...

Pros

Sales interface and usability for transactions Overall look and style of equipment and graphics Price for value Mobility and Flexibility

Cons

Misleading information during demo/search process Unreliable support during implementation Lack of standard features and functions- units of measurement, limit on dollar amounts, etc Confusion regarding which features are/not available via apps

md
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morteza d.

Food & Beverages, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Totally RIP-OFF

Reviewed 2 years ago

absolutely rip off, they advertise complete solution for £249 including till terminal, cash drawer and a printer. (to good to be true) when I called to place an order, I ended up getting it for £600 for that. here comes worst part, as I only received a till terminal without cash drawer and printer. I called them up to find out, they advised me cash drawer and printer will be dispatched separately,...

Pros

covers most of my needs,not a bad support team.

Cons

Be aware they con people easily.sluggish software, you have to buy all equipments from them so not compatible with any other hardware other than themselves.

MB
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Michael B.

Retail, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Eposnow is a phenomenal software!

Reviewed 6 years ago

We began as a very simple bookstore, with only a couple hundred products, and thus very easy to manage. Later on, as the business grew, I realized we needed to move into the future and purchase a point of sale. Eposnow has filled that need like only they can. We originally were bogged down by the fact that some of our books had no barcodes. They were able to teach us to barcode our products, and we could use them in tandem with the pre-barcoded books! Fluid and simple, and very excited for the new update!

Pros

Everything! Easy to use, straightforward, dependable, cheap, and powerful! I've never had such an easy experience with technology, and all of my hardware has worked seamlessly with the software!

Cons

Honestly, no cons. I wish there was more customizability, but a few of my feature votes have come through such as preauthorization, so the feature voting system does work well! I also was bothered by the quality of some of the training videos, but since they were free I wasn't too surprised. The customer display sometimes reads the wrong price.

MK
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Mala K.

Pharmaceuticals, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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EPOSNOW software review

Reviewed 4 years ago

Getting a new till system installed is simple abd a good experience when setting up a new part of the business.

Pros

The till at the forefront for staff is easy to use

Cons

It is not easy to run reports and set up products especially when cost prices and sale prices can change. The stock take functionality is also not the easiest to use and monitor from a staff and management perspective

Vendor response

Hello Mala. Thank you for leaving a business review. It's great to hear that you have found our system easy to use as this is a key design feature of our solutions. We rely on customer feedback to help us build future propositions for our customers and would like to learn more about your feedback regarding the stock taking and reports. If you are willing please can you email us more detail to customer-engagement@eposnow.com Kind Regards James

GD
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Gary D.

Recreational Facilities and Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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You will have to pay a premium price for access their customer service

Reviewed 5 months ago

Last customer service agent I called kept trying to get me to pay $69 per month in order for him to help me.

Pros

easy to add products and keep track of sales

Cons

Just added a new computer to my pos system. But I need to have the drivers for the epos printer I purchased. Owned this system for 3 years and they will not help you in a pinch unless you pay $69 per month for their customer service. Be aware this system will not be their advertised $39 per month. More like $118 per month

IP
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Ian P.

Sporting Goods, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent experience

Reviewed 5 years ago
Pros

Excellent experience migrating from an old system to this brand new system for our cricket club. The help in the implementation phase was really invaluable and they took their time to understand our current practices and provided better resolution rather than just trying to copy what we’d done before. I just also say that the tech support and ‘live chat’ has been excellent in getting quick answers to little niggles rather than submitting endless tech support tickets. The software is easy to use and I like being able to access my information on my phone from anywhere that I am. The email dashboards that you can automatically email to yourself are also very good, especially yesterday’s sales and last weeks sales.

Cons

A member of staff is dyslexic and struggles with the colours. We would like the ability to change the colours so that it is easier to distinguish different products. We currently keep track of 700 members in an excel sheet and would like to find a way to manage multiple member types in different categories, and allocate each category the same price automatically through the software.

VV
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Vicky V.

Retail, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Never buy EPOS and don't bother buying if you are in Canada

Reviewed 2 years ago

I will strongly recommend this product to people I hate and let them suffer.

Pros

I hate the system. We add inventory and the system will not pick items when customers are standing in line. Not only this is irritating, it becomes embarrassing also.

Cons

Everything. The screen will not work if sunlight is coming on the screen or even nearby. In Canada, I can't add certain taxes and fees. I can't get a detailed end of day report that separates my sales types by-products. Lottery redemption is a huge task and customers complain of wait times. Don't ask about customer service. You need something, UK customer service will call you in the middle of the...

DD
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Dan D.

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Do not purchase if you are in the hospitality industry.

Reviewed 4 years ago
Pros

The ability to completely control the back office. We are able to enter new products, adjust pricing, calculate profit margin, run specials, etc with no assistance from the company itself.

Cons

This software was NEVER designed for the hospitality industry. We have had multiple occasions where tickets with tips will not close and we have not been able to collect those credit card tips. Since this is not the server's issue, the business has to pay the server their tips and then eat the cost when the ticket won't close. In speaking with the company, their only excuse is that tipping is not...

Vendor response

Hello Mr Davis, I am sorry to hear about the experience you have had with your hospitality solution. It is a shame to hear your feedback as we have a significant number of hospitality companies all over the world who have found our system to work seamlessly. I am keen to resolve this issue for you. Please, could you provide your account number so that I can look into this further for you? Many Thanks, Naiomi

VB
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Valentina B.

Restaurants, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Good system and good customer service

Reviewed 5 years ago
Pros

I spent a lot of time researching POS systems before opening my cafe next year and I finally settled on Epos Now due to a good mix of price and functionalities. During the first phase they walked me through the system and company and made sure I was taken care of through all stages of my signing up process, thank you! The company offers 30 days free training when you purchase the software and I was...

Cons

No cons were added to this review

RG
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Richard G.

Retail, 1-10 employees

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Buyer Beware!!

Reviewed 2 years ago

Absolutely Horrible and dishonest

Pros

Friendly Customer Service Staff. Albeit their hands are tied they can do nothing to help you!

Cons

Buyer Beware Epos Now WILL SCAM YOU!! I was warned by others and because of the price-point of their system I did not listen! Please don't make the same mistakes I've made! I started by filling out a simple general interest in POS systems on Instagram and Epos aggressively stayed after me. Their sales staff are high pressure! I explained from the outset that my business was still under construction...

AR
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Anonymous Reviewer

Verified reviewer

Information Technology and Services, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Dreadful support of a non functioning system

Reviewed 2 years ago

Dreadful and extremely costly. Possibly the worst in over 30 years of working in Epos. As a consultant advising on Epos / Accounting selections for retailers of a single store through to significant multiple site/till configurations i could never recommend such a product confidently when it fails at its its most basic level. In very short space of time became apparent that the product did not meet its claimed functionality and was creating significant challenge for the client and a decision to halt the project at significant cost and resort to its former system.

Pros

Not Much to define it above anything else in a crowded marketplace of average solutions.

Cons

With over 30 years in the Epos industry, both supply and executive user, Brought in to effect the conversion and integration of accounting systems for existing Eposnow solution. On representation of links to Xero and with other systems integrated elsewhere to the platform in the business all attempts to link were painful. !st line support were unable to fix and any higher support was not accessible....

AM
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Andrew M.

Retail, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Very aggressive sales team and after that hell break lose.....Support over stretched and not supportive

Reviewed 6 years ago

The big mouth(sales) does not match the digestive(Support) system. The business seems to have high turnover because you will be dealing with different people all the time and always get the message "So so is no longer here" and you seem to be dealing with different people all the time. The sales advised me it will be good for use even places outside UK. My system has been down for three weeks and have...

Pros

Cloud based and access to real time information on what is happening on the ground. Could access information anyway. The potential to improve other basic utilities on a POS is there

Cons

Hidden costs which become real after purchase. Comes in bits and pieces. Low price comes at a cost. Simple things like uploading information become chargeable through direct debit up.

KB
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Kevin B.

Retail, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Beware of what your told and what you get

Reviewed 3 years ago

not really happy. thinking of at least dumping support because i see no value. i paid for the system outright so just going to grin and bear it for now. If my industry continues beyond 2020 would probably switch to clover

Pros

Not hard to setup not hard to use The till is OK

Cons

this a United Kingdom based software. The reporting when exporting to excel use VAT taxes and you have to change headings because a lot of them don't make any sense when using an outside loyalty program platform the system is incredibly slow The system uses nearly all the storage available and I find myself constantly having to try to delete windows update failures, downloads, and other items . I...

AW
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Amanda W.

Retail, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Epos Now for new gift store

Reviewed 6 years ago

I purchased Epos Now for my new store, and overall I've been extremely satisfied with the program. I purchased the software and hardware (except magnetic strip), and for the price the software is unbeatable. Epos's sales and support team are just a call away 24/7, and have been great to work with.

Pros

The product is really user friendly, and tracks inventory, payroll and taxes. Plus it keeps track of trending products, low stock items, and allows you to run promotions for specific time frames.

Cons

I haven't figured out how to create a promotion that only applies if a customer brings in a coupon I've ran in the local paper. Example: Discount of 15% on any purchase of $35 or more. I can set up a promotion like this but it will apply to any transaction over $35. The support team at Epos is trying to figure out away around this

C&
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Chris & Mark D.

Retail, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Epos Now review

Reviewed 5 years ago

was called and informed that changes can be made to the system in due time due to the hard work of the software team.

Pros

Great service, very helpful from purchase to setup and everyday use. Being in the medical field, it's somewhat complicated to find a POS that will allow our business to look clean. Would recommend this product to every busy.

Cons

My only negative is that the miscellaneous products does not have a set cost price that I can attach it to. If it did I would be able to give a better report for the margins for products that aren't sold as frequently.

Bv
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Bronwyn v.

Retail, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Avoid at all costs!

Reviewed 2 years ago

From what I was told this was a great system however in reality it could do only a small percentage of things on my list - such as remote access, custom templates and access to packing slips etc from another location. Then the costs started adding up... there was an additional $25 charged each month for who knows what (I was told support - but that was a joke), another $50 a month just to connect...

Pros

Seemed at first glance to be value for money, great support and was told would do everything on my list.

Cons

Things we were told it could do we were unable to find, would on occasion log me out and not allow myself or anybody else back in thereafter.

JL
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Jeffrey L.

Restaurants, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Epos provides alot for the money spent

Reviewed 5 years ago

In general this software provides everything you would need to run your business ar a very good price, i would definitely recommend this software for small business owners

Pros

Epos provides everything you need to run a basic store. It has sales report, labor report, and many more useful informative reports. On top of that its really easy to add and edit items on your menu.

Cons

Sometimes its a little hard to reach a tech and some functions need to be added, like a field to put your store phone number on the receipt

DK
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Daryl K.

Electrical/Electronic Manufacturing, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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One of the best SAAS point of sale systems I've seen!

Reviewed 5 years ago

Overall i rate this the best fair priced POS system available with good support.

Pros

- Great front office (terminal) - Own backoffice module, so you can review sales, edit settings etc, manage inventory - Smooth for full touchscreen devices. Software only or full hardware bundle available - Connected to your system from everywhere. Even on your smartphone. - Easy handeling of functions, they also have a guide me assistant to get started if you are a novice. - Apps store to expand your system by your own needs

Cons

- Have to enter items manually. They do have a import module you can buy as a subscription. Can get expensive if you add all those subs in total. this should have been included in the system, at least a simple import feature. - The app store needs to be open to third party developers

MS
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Maynard S.

Retail, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Support not available

Reviewed 2 years ago

No support, if you purchase don't pay right away, if you do they wont return your calls. I have had support tickets going over 2 weeks and no one will call you back.

Pros

easy to use cost effective stand alone

Cons

No support. Nobody ever calls you back.

HH
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Harry H.

Electrical/Electronic Manufacturing, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Epos WOW!

Reviewed 5 years ago

Its an Epos system that is truely future proof

Pros

Great epos system, really easy to use and it integrates very well with lots of other software platforms

Cons

Support can be a little slow, The price is also pretty steep as everything seems to be an add on rather than included