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Epos Now
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
An easy-to-use, adaptable point-of-sale and payment system.
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Epos Now - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: January 2026
Epos Now overview
Based on 708 verified user reviews
What is Epos Now?
Epos Now is a retail POS system program offering key features such as sales reports, payment processing, and electronic payments, among others.
Who uses Epos Now?
By industry, Epos Now reviewers are most commonly professionals in retail (34%). The most frequent use case for Epos Now cited by reviewers is point of sale (38% of reviewers).
What do users say about Epos Now pricing?
Some reviewers find Epos Now affordable and appreciate the initial savings, flexible pricing, and free trial. However, many users report hidden charges, costly add-ons, contract issues, and feel the value for money decreases over time.
Starting price
Pros & Cons
Sales Process
Credit Card Processing
Features
Customer Support
Cancellation Issues
Phone Support
Epos Now’s user interface
Epos Now pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.6
Features
3.8
Ease of use
3.8
Customer support
3.6
Reviews sentiment
What do users say about Epos Now?
Epos Now is a retail POS system program offering key features such as sales reports, payment processing, and electronic payments, among others.
Select to learn more
Who uses Epos Now?
Based on 708 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Epos Now's key features
GetApp's analysis of 90 verified user reviews collected between September 2021 and December 2024 identifies Epos Now's most critical features and summarizes user sentiment about those features.
Reviewers appreciate Epos Now's sales reports for their comprehensive detail and ease of use. They find the ability to filter and drill down into specific data points valuable for understanding sales trends and making informed business decisions. Users report that the reports help with inventory management and accounting. However, some reviewers indicate issues with report accuracy and system reliability, noting occasional freezing and incorrect data. They also mention the convenience of extracting data via API for custom analysis. Of the 27 Epos Now users who gave detailed accounts of their use of Sales Reports, 89% rated this feature as important or highly important.
Bhav P.
MD
Nathan C.
IT Administrator and Book Keeper
Users report mixed experiences with Epos Now's inventory management. They find it helpful for tracking stock levels and managing orders, with some highlighting its simplicity and ease of use. However, reviewers also mention significant issues, such as the system not recognizing unique SKUs, frequent discrepancies in inventory data, and lack of compatibility with third-party equipment. They express frustration with the system's reliability and the lack of technical support during critical times. Of the 18 Epos Now users who gave detailed accounts of their use of Inventory Management, 89% rated this feature as important or highly important.
See related user reviews
April P.
Partner
Sam C.
GM
Reviewers indicate that Epos Now's payment processing is generally quick and efficient, with prompt deposit of funds being a key advantage. They appreciate the integration with card payment terminals, which reduces errors and speeds up transactions. However, users also report frequent connectivity issues, system crashes, and difficulties in setup, leading to lost sales and customer dissatisfaction. They mention competitive fees but criticize the mandatory use of certain merchant processors and the lack of reliable customer support. Of the 29 Epos Now users who gave detailed accounts of their use of Payment Processing, 86% rated this feature as important or highly important.

See related user reviews

Tim C.
Owner
Al S.
Managing Director
All Epos Now features
Features rating:
Epos Now awards
Epos Now alternatives
Epos Now pricing
Starting from
349
One-time payment
Flat Rate
User opinions about Epos Now price and value
Value for money rating:
Of 89 reviews that provide robust commentary on Epos Now's price and value, 33% mention it in a positive light.
Some reviewers find Epos Now affordable and appreciate that it offers a good mix of price and functionality, especially for startups and small businesses. They indicate that the basic system is cost-effective, with package deals for hardware and software providing initial savings. Some users say the software includes adequate features for its price and that running costs are generally low. Reviewers appreciate the availability of a free trial for certain features, which helps during setup, and note that the system can be used with inexpensive hardware. Some users report that the system is flexible and that the pricing structure, without contracts in some cases, is attractive.
However, many reviewers express concerns about hidden or unexpected charges that accumulate as more features or add-ons are required. They say essential functionalities often require additional paid apps, which increases the total monthly bill. Some users report being tied into contracts with limited cooling-off periods and being charged for support, training, or setup services that they felt should be included. Reviewers indicate frustration with being billed for features or services they did not use or authorize, and some mention difficulties in understanding or disputing charges. Users think the value for money diminishes as ongoing costs and required upgrades add up.
, and
To see what individual users think of Epos Now's cost and value, check out the review excerpts below.
Epos Now integrations (47)
Integrations rated by users
We looked at 708 user reviews to identify which products are mentioned as Epos Now integrations and how users feel about them.
Integration rating: 3.8 (6)
“Sometimes the sales data doesn't pull through and you have to contact the app support to manually push the data through.”
Phil G.
Director
Integration rating: 1.0 (1)
“The service requires a calendar block of time that connects to what is paid - this connection was never made and is why the system couldn't work for us (even after promises that there was an Appointedd team dedicated to this, they never materialized). ”
Sheri P.
Owner
Integration rating: 4.0 (1)
Integration rating: 4.0 (1)
Integration rating: 5.0 (1)
Integration rating: 4.0 (1)
Integration rating: 5.0 (1)
Integration rating: 3.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Epos Now customer support
What do users say about Epos Now customer support?
Customer support rating:
We analyzed 321 verified user reviews to identify positive and negative aspects of Epos Now customer support.
A fair number of users found the support team friendly, knowledgeable, and quick to resolve issues during setup and daily use.
Multiple users appreciated the 24/7 availability, helpful live chat, and patient guidance from reps during onboarding and troubleshooting.
A number of users reported long wait times, difficulty reaching support, and unresolved issues, especially outside the UK.
Multiple users felt support was unhelpful, inexperienced, or passed them between agents without solving problems or taking responsibility.
Support options
Training options
To see what individual users say about Epos Now's customer support, check out the review snippets below.
“I would recommend your company to anyone looking for a till system, all staff that I talked to were friendly and knowledgeable about the system and it's workings, a very professional setup and worth our money spent, I have continued to receive support as and when required and all is helpful to move our business forward.”
Robert A.
Secretary
“I've always been happy with the product and how easy it is to set up and bring into operational use. But the best thing is the support team who are very able and efficient in fixing those little issues the team come across regardless of whether its a till issue or external factor.”
Martin P.
Chair
“However, after using it for a short time the problems started to happen and customer support seemed to be unreachable and when unable to resolve this issues on our own we had to make a switch to a new software.”
Anthony M.
CEO
Epos Now FAQs
Epos Now has the following typical customers:
Freelancers, Non Profit, Small Business
Q. What is Epos Now used for?
Epos Now’s cloud-based point of sale offers a single, centralized platform from which retail and hospitality businesses can manage inventory, prices, multi-channel sales, and much more. The system can integrate with third-party and in-house payment processing and online sales and ordering systems. It also provides a customizable reporting dashboard managers can use to efficiently oversee trade. Epos Now transaction software offers flexible settings to help users control and streamline the sales process, including sticky category options, button ordering, staff permissions, and payment tender options. Epos Now can process card payments through in-house or third-party providers. Epos Now Payments accepts Apple and Google payments, including watch and smartphone devices, and all major credit card providers, at affordable, blended rates. Pay-by-link technology also allows customers who aren't present to pay for your products. The integrated software then generates card payment reports alongside your regular transaction reporting. The Back Office, available through app and web browser on and off-site, helps with product, inventory, customer, and employee management with easy-to-use business software. For example, with stock tracking features, Epos Now will send daily alerts notifying users of low stock to make ordering easier than ever. Sales reports keep users informed about product performance, while employee reports make it crystal clear which members of the team could use training or assistance, all while calculating payroll in real-time. Meanwhile, by maintaining a central customer database, Epos Now permits users to send invoices, grant credit, and collect marketing information easily from customers. Offering extensive reporting options, Epos Now allows users to gain real-time, actionable insight into sales, product, and employee performance. For businesses with specific needs, Epos Now has partnered with dozens of industry-leading businesses to integrate third-party software and in-house extras into the system, such as Xero, Wix, Shopify, LoyaltyDog, and many more. There are additional apps that can be added to the POS software to create bespoke, flexible business solutions that work with the needs of the user.
Q. What are the benefits of using Epos Now?
Epos Now’s flexible software options bring with them many benefits to those working within the retail and hospitality industries:
Choose your device.
Epos Now users manage their businesses through two main pieces of software. These include the main point of sale, used for sales, and the Back Office where business management is completed.
Business owners and managers can keep track of trade and manage their businesses no matter where they are, thanks to Epos Now’s cloud-based system. Sales can also be switched to different devices, protecting the business from hardware failure. All software works on the mobile app, on tablets, laptops, PCs and Apple devices, giving users full flexibility over what they trade and work on, as well as where they do it!
Adapt your service.
Epos Now offers businesses the ability to choose how they trade, with hundreds of modifiable features from small, handy choices like color-coded hotkeys and tender types, to integrations with some of your favorite business software providers like Sage, Xero, Loyalzoo, and more.
The AppStore provides access to over a hundred possible integrations, some free, some paid, all useful to the right business. You’ll find in-house and third-party apps that can speed up your service, expand your sales channels, and help you manage the business. These include:
1. Online stores, online ordering, app-based ordering for hospitality, and delivery.
2. Accounting software.
3. Loyalty and marketing apps.
4. Payroll, booking, and other back office aids.
5. Payment integrations with third-party processors.
Epos Now also gives users the option to adapt software through the API app, which can ensure their system meets the needs of even the most specialist businesses.
Learn more about your business.
Epos Now generates dozens of downloadable reports on every aspect of your trade as you trade. These reports help give users insights into where a business is weaker or stronger and inform decisions to keep it running as smoothly, efficiently, and profitably as possible.
These reports are generated in real-time, which means you can monitor minute-by-minute while away and can spot problems as soon as they appear.
Reporting covers inventory levels so that you don’t run out of stock, and your system will send you low-stock alerts to make sure nothing gets missed. Reports also keep you informed on individual transactions (for easy refund and complaint management), product performance (so you can promote your bestsellers and drop failing products), employee performance, customer habits, accounts and auditing, and much, much more.
Add Epos Now Payments.
While Epos Now customers can trade with third-party payment processors, Epos Now also have their own, in-house card machines that bring many benefits to a business.
Epos Now Payments is designed to work smoothly with Epos Now software and offers users one simple report, which makes it much simpler to keep track of than many competitors.
The products come in countertop, mobile, and mobile POS forms, which means users can take card payments and use POS in one device, which works well for roaming retail staff, or table-service restaurants.
Q. What languages does Epos Now support?
Epos Now supports the following languages:
English, Spanish
Q. Does Epos Now support mobile devices?
Epos Now supports the following devices:
Android, iPad, iPhone
Q. Does Epos Now offer an API?
Yes, Epos Now has an API available for use.
Q. What level of support does Epos Now offer?
Epos Now offers the following support options:
Email/Help Desk, Chat, Phone Support, 24/7 (Live rep), FAQs/Forum, Knowledge Base
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