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GetFeedback

Send better surveys. Collect better feedback.

Table of Contents

Is this product right for your business?

Find out with a

GetFeedback - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

GetFeedback overview

What is GetFeedback?

GetFeedback is a leading enterprise feedback management solution.

GetFeedback makes it easy to build beautiful, on-brand surveys that improve response rates. GetFeedback's real-time Dashboards and Text Analytics help companies turn feedback into action. Take advantage of advanced features like survey logic and merge fields to personalize surveys and boost engagement. Distribute surveys directly from GetFeedback, or using your preferred email service provider.

Created by two former Salesforce executives who wanted to send better surveys to their customers, GetFeedback has quickly grown to be the #1-rated survey software for Salesforce. GetFeedback's Salesforce integration helps put feedback right into your customer record. Companies can trigger surveys based off of activities in Salesforce, automatically push feedback data into Salesforce, and initiate alerts based on responses. The end result? A fully integrated, always-on feedback program.

Key benefits of using GetFeedback

Build beautiful customer surveys that reflect your brand

Boost engagement with mobile-responsive surveys that look great on any device

Distribute surveys via email, website widget, or trigger them automatically from Salesforce

Embed survey questions in email with one-touch email builder to increase engagement

Quickly analyze responses with built-in summary reports and real-time analytics dashboards

Push customer feedback directly to the Salesforce customer record so your team can take action

Trigger workflows and alerts based on feedback to close the loop and improve customer relationships

Starting price

50per feature /
per month

Alternatives

with better value for money

GetFeedback’s user interface

Ease of use rating:

4.6

(53)

GetFeedback pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(1)

3-4(14)

5(38)

What do users say about GetFeedback?

Reviewers indicate GetFeedback makes it easy to create visually appealing surveys, distribute them quickly, and integrate with systems like Salesforce. They find the platform intuitive, enjoy the attractive survey designs, and appreciate the positive user experience, which leads to higher response rates and valuable feedback from customers. They say it supports multiple survey types and offers flexible distribution options.

Some feel reporting capabilities are limited and extracting specific results can be challenging. They mention that sending surveys through personal email campaigns incurs extra costs, and wish for more advanced question logic and customization features to improve flexibility.

Who uses GetFeedback?

Based on 53 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Information Technology and Services

Computer Software

E-Learning

Financial Services

Others

Use cases

Survey

Customer Experience

Customer Satisfaction

NPS

User Experience (UX)

GetFeedback's key features

Most critical features, based on insights from GetFeedback users:

Survey builder

4.5

(6)

Reporting/Analytics

3.6

(8)

Third-Party integrations

3.4

(5)

NPS survey structure

4.8

(4)

Customizable forms

4.6

(5)

Mobile survey

3.5

(2)

All GetFeedback features

Features rating:

4.5

(53)

Customizable fields

5.0

(1)

Real-Time analytics

4.0

(2)

Customer segmentation

4.0

(1)

Dashboard

4.5

(2)

Data analysis tools

3.3

(4)

Data import/export

3.5

(4)

Skip logic

4.0

(2)

Question branching

3.0

(1)

Engagement tracking

4.0

(1)

Survey/Poll management

4.0

(3)

Surveys & feedback

4.8

(4)

Feedback management

5.0

(2)

Visual analytics

3.0

(1)

Negative feedback management

5.0

(2)

Pulse surveys

(0)

Question library

(0)

Question piping

(0)

Randomization

(0)

Process/Workflow automation

(0)

Predictive analytics

(0)

Performance metrics

(0)

Offline response collection

(0)

Real-Time data

(0)

Workflow management

(0)

Widgets

(0)

URL customization

(0)

Trend analysis

(0)

Text analysis

(0)

Template management

(0)

Support audio/images/video

(0)

SSL security

(0)

SMS messaging

(0)

Site intercept survey

(0)

Sentiment analysis

(0)

Search/Filter

(0)

Response validation

(0)

Response quotas

(0)

Reporting & statistics

(0)

Real-Time reporting

(0)

Real-Time notifications

5.0

(1)

Multi-Language

(0)

CSAT survey structure

(0)

CRM

(0)

Conditional logic

(0)

Complaint monitoring

(0)

Communication management

(0)

Commenting/Notes

(0)

Chat/Messaging

(0)

CES survey structure

(0)

Campaign management

(0)

API

4.0

(1)

Alerts/Notifications

(0)

AI/Machine learning

(0)

Activity tracking

1.0

(1)

Activity dashboard

(0)

Access controls/permissions

(0)

360 degree feedback

(0)

Multi-Channel distribution

(0)

Multi-Channel data collection

(0)

Multi-Channel communication

(0)

Knowledge management

(0)

Email reminders

(0)

Email marketing

(0)

Email management

(0)

Drag & drop

(0)

Data visualization

(0)

Customizable templates

(0)

Customizable reports

(0)

Customizable questions

(0)

Customizable branding

(0)

Customer journey mapping

(0)

Customer experience management

(0)

Customer database

(0)

GetFeedback alternatives

GetFeedback

4.6

(53)

Starting from

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.5

Value for Money

4.2

Customer Support

4.5

Alchemer

4.5

(316)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.1

Value for Money

3.9

Customer Support

4.3

Jotform

4.7

(2.7K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.6

Value for Money

4.5

Customer Support

4.5

ReviewInc

4.8

(35)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.7

Features

4.8

Value for Money

4.7

Customer Support

4.8

GetFeedback pricing

Value for money rating:

4.2

(53)

Starting from

Per month

Per Feature

Pricing details

Subscription

Free trial

Free plan

Pricing range

User opinions about GetFeedback price and value

Value for money rating:

4.2

(53)

To see what individual users think of GetFeedback's price and value, check out the review snippets below.

“I love the platform and how easy and fun is to do the surveys and its an easy way to get a feedback from your customers.”

Nemyee F.

Cs Supervisor

“Their staff have been very helpful and are great at following up to ensure your success.”

Mitchell P.

Operations Manager

GetFeedback integrations (16)

Integrations rated by users

We looked at 53 user reviews to identify which products are mentioned as GetFeedback integrations and how users feel about them.

Salesforce Platform

Integration rating: 4.0 (1)

“We need to be able to file the survey results from clients and save them in Salesforce so relationship managers can be aware of CX when contacting certain clients. ”

Megan B.

Banking Officer

Salesforce Sales Cloud

Integration rating: 5.0 (1)

“Salesforce is our 360 degree view and our source of truth. Being able to pass back the answers directly to our accounts and contacts for ease of reporting and for us to be able to see what specific donors were saying was key.”

Bonnie B.

Lead Systems Analyst

GetFeedback support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Knowledge Base

Chat

Email/Help Desk

Phone Support

FAQs/Forum

Training options

Documentation

Live Online

Videos

Webinars

GetFeedback FAQs

Q. What type of pricing plans does GetFeedback offer?

GetFeedback has the following pricing plans:
Starting from: $50.00/month
Pricing model: Free, Subscription
Free Trial: Available

These products have better value for money

Q. Who are the typical users of GetFeedback?

GetFeedback has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business

Q. What languages does GetFeedback support?

GetFeedback supports the following languages:
Finnish, Irish, Turkish, Polish, Korean, Norwegian (Bokmal), Indonesian, Ukrainian, Portuguese, Russian, Spanish, Japanese, German, Hebrew, Danish, French, Thai, Chinese (Simplified), Italian, Hungarian, Czech, Chinese (Traditional), Swedish, Dutch, English

Q. Does GetFeedback offer an API?

Yes, GetFeedback has an API available for use.

Q. What other apps does GetFeedback integrate with?

GetFeedback integrates with the following applications:
Contentsquare, Google Analytics 360, Jira, Acoustic Marketing Cloud, Zapier, Tealium Customer Data Hub, Salesforce.org Nonprofit Cloud, Adobe Analytics, Salesforce Sales Cloud, Slack, Medallia Digital Experience Analytics, Chattermill, Salesforce Platform, Zendesk Suite

Q. What level of support does GetFeedback offer?

GetFeedback offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum