MyTime Pricing Plan & Cost Guide

MyTime

Appointment scheduling, POS & customer engagement platform

4.74/5 (109 reviews)

MyTime Pricing

Starting from: $74.00/month

Pricing model: Subscription

Free Trial: Available

Scheduling: $74/month (billed annually) or $134/month (billed monthly).
Growth: $114/month (billed annually) or $199/month (billed monthly).
Premium: $149/month (billed annually) or $249/month (billed monthly).
All pricing is per-location.

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MyTime Pricing Reviews

Pros
  • I thought the on-boarding process was excellent. The software is fairly intuitive but Mytime provides great support where other providers just sell the program and you are on your own.Antony G.Read the full review
  • Having a mobile app is great too. The customer support team are super responsive and helpful, and are always open to feedback and ideas for system enhancements.Sally M.Read the full review
  • I love the ease of booking appointments from an app. Also, Mytime links to my other accounts like Facebook and Google, connecting my ratings and comments from other places.Monica F.Read the full review
Cons
  • The mobile app seems to crash quite a bit and customers have complaints about that its hard for them to book appointments or some of the information and their bookings are not showing.Jordan R.Read the full review
  • Not only did the MyTime staff not hold up the promises of their sales rep they employed, but they also agreed that I made a terrible mistake by believing him.Helina B.Read the full review
  • There are often odd bugs in the app. At random times it will not allow me to block off my schedule or it wont let me switch profiles from personal to business.Monica F.Read the full review
97%
recommended this to a friend or a colleague

17 reviewers had the following to say about MyTime's pricing:

Jeff C.

Meets Our Needs But Pricey

Used daily for 6-12 months
Reviewed 2020-10-10
Review Source: Capterra

Overall mostly happy we made the switch, but wish it wasn't so expensive and wish some bugs would be addressed.

Pros
It's pretty intuitive, relatively easy to setup, and does the job. I really like the two-way texting features.

Cons
I think it is expensive compared to other options and the pricing structure feels very nickel and dime. I think there are certain options that could be included in the base price without charging more. For example, to use online payment collection requires use of the full point-of-sale, which is unnecessary for my business. Also, the basic reminder emails & texts should be editable without having to subscribe to the full marketing suite. It's a bit buggy in various workflows, like toggling between locations, the calendar does not refresh correctly. I also wish there was more customization available to display various fields during the appointment creation process, rather than having to dive into the Client or the Pet record.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Murat a.

my time is the one you looking for

Used daily for less than 6 months
Reviewed 2016-07-22
Review Source: Capterra

well its simple and effective,yet its fair priced ,yet you can do marketing,and keep the info under control,in your record .

Pros
simple and easy to manage

Cons
effective

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Dyniecia B.

Very Happy Business Owner and Customer!!!

Used daily for 1-2 years
Reviewed 2016-09-18
Review Source: Capterra

This app has made scheduling and client management so much easier as a new small business owner who is everything; CEO, CFO, CMO, and Admin, HR, Payroll, Customer Service, and Public Relations. With the app I am able to create client profiles at the same time as their appointment, provide a quote on services so there are no surprises, receive payment, appointment creation and reminders to reduce no shows and unfilled bookings, create recurring appointments for repeat business, provide a thorough menu, set up marketing and promotions a year out, setup feedback/review opportunity for the client, product codes and discounts, and reminders for recurring treatments.

Pros
What I like most is the scheduling calendar and my personal calendar are synchronized to reduce conflicts between my personal and business schedule and I can adjust pricing for sm

Cons
I can't think of anything I don't like.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Molly M.

Amazing software!

Used daily for less than 6 months
Reviewed 2016-07-22
Review Source: Capterra

I love how easy it is to do everything I need it to do. Customer service is amazing every time I've had to call!

Pros
Does everything I need it to do and it's affordable!

Cons
Sometimes my scheduler will go blank and seems like it doesn't want to save my notes about clients services. Don't really like how when I type in a name for a new client and I have an existing client with the same first name, it tells me that his client already exist. I tend to have to type in an extra letter or number so it will work. Then I go back and edit that clients name. Just extra work i don't feel is necessary.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Sharon B.

I like that we can schedule for two different offices

Used daily for 6-12 months
Reviewed 2017-09-25
Review Source: Capterra

it's affordable and I can schedule for two different locations.

Pros
I love the way it reaches out to our clients and asks for a review. Those reviews help so much in social media

Cons
I wish there was more room to add customer information. Currently it shows up as NOTES with the full length showing up by their appointment. I wish it would stay more with the client info, so I can look up and add as needed

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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jolita s.

great so far

Used daily for less than 6 months
Reviewed 2018-09-06
Review Source: Capterra

customer support is prompt.

Pros
value and options that i need for my business

Cons
buggy and lack of explanations or faq on certain features and settings.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Sally M.

Great system, easy to use, lots of cool features and super helpful customer service!

Reviewed 2015-11-24
Review Source: GetApp

The MyTime system has made my life so much easier and simpler! No more emails and phone calls from clients to schedule massage appointments and private yoga classes and running sessions. I can block off times when I’m unavailable, sync my appointment schedule with my Google calendar so I can see personal and business appointments in one place, send emails and text messages directly to clients from my dashboard, and I love that I can customize special prices for certain clients and even use discount coupon codes for holiday discounts. I’ve been getting more and more return clients since I’ve started using MyTime, and payment is all seamless and happens automatically. I just love this system and wouldn’t look anywhere else!

Pros
Creating discount codes for holiday discounts and customize prices for friends and regular clients. Syncing with my Google calendar is a huge plus. Having a mobile app is great too. The customer support team are super responsive and helpful, and are always open to feedback and ideas for system enhancements.

Cons
I'd love to be able to use MyTime for group workshops and classes.

Rating breakdown

Value for money
Ease of use
Customer support

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Alex L.

Awesome service!!

Reviewed 2015-11-18
Review Source: GetApp

This company has really been great from start to present!! I started with MyTime as they grew with my business also so growing together has been great! Being able to do scheduling and marketing including payment for service all in one place has been absolutely great!! I recommend this for new and well established businesses !!

Pros
Scheduling is easy along with client communication options! Setting it all up is pretty easy also very user friendly! Well priced for all you get!! They are Always looking for feedback so they can better your experience!! Everything is at your fingertips! The Marketing platform is beyond helpful! Well rounded 5 star service!

Cons
None really just hoping they come up with a way to import contact from my phone to the MyTime client database with just a few clicks!! No other Cons!

Rating breakdown

Value for money
Ease of use
Customer support

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veronica H.

The best choice I made this year was to switch to better software for making appointments! amazing!

Reviewed 2016-11-06
Review Source: Capterra

I had such an amazing experience with customer service and Mytime customized the package for me so it is fitting to our way of scheduling and pricing. it is an easy and simple software to learn and use! Thank you so much Ethan and all staff at Yytime!

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Susan Diane H.

MyTime keeps me organized and communicates with my clients

Reviewed 2016-09-22
Review Source: Capterra

The system pays for itself with updated search engine representation and fewer "I forgot" no-show appointments. Keeps me in great communication with my clients, as I don't have time to call everyone for appointment reminders. MyTime is my personal assistant at a fraction of the price for employee labor. The one thing I'd like to see MyTime add to their features is an automated "intelligent" campaign system that sends out predated marketing communications in a series.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Peter W.

One of the best time management applications out there

Used daily for 2+ years
Reviewed 2018-11-30
Review Source: GetApp

Pros
I've been using My Time for as long as I can remember to manage everything from work to personal life. Its very easy to use, both as a newbie and an experienced user. Brilliant price point, compared to other applications that offer similar features this is a steal! My Time also integrates very well with other applications, such as Google and Facebook, allowing me to sync contacts across services. Both the desktop and mobile applications work very well, offering basically the same user-experience across various devices.

Cons
Over time some of the free features of My Time have been moved to only be available to premium users. The frequency in which they release bug fixes is pretty terrible, there are some bugs that were reported some time ago that still haven't been fixed!

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 8/10

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Jason M.

Big fan of MyTime

Reviewed 2016-08-25
Review Source: Software Advice

Pros
My shop started using MyTime a few months ago and it's good. We didn't take appointments before. People would drive up, wait in line. Customers like calling ahead and a lot of them just go to the website now. It's been great to track customers history and cut down on slow times. Best thing is that we can be dirty doing an oil change or whatever, and we barely have to touch the computer to see the schedule. or techs will check their phones. Pretty cool! Price is great and it's been great for business. Happy with MyTime!

Cons
mmm I can't think of any complaints. Maybe it would be nice to be able to order parts through it too so maybe someday!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Cheryce E.

Great Software

Used weekly for less than 6 months
Reviewed 2019-06-06
Review Source: Software Advice

Overall great software that can get many things done in one place.

Pros
This software is a miracle. It is an online scheduling software that offers a wide array of features to include: staff management, 2-way messages, point a sale, client management, online bookings, and the list goes on. It caters to business from all sizes and you do get value for money here.

Cons
So far am not seeing the downside yet but am still exploring

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

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Jen S.

MyTime saves my time... and my money!

Used daily for 1-2 years
Reviewed 2016-09-01
Review Source: Capterra

I started using MyTime when it was just an online scheduling tool, but now it is so much more. I use it for product sales, as a time sheet for my employees, to track sales, to communicate with customers, and for all of my online marketing! If you are a new user, MyTime can replace so many different services that you are probably paying for separately, and save you a ton of money at the same time. If you are a veteran user (like me), keep an eye on all of the extra services that are constantly being added, like the reputation manager and email marketing campaigns.

Pros
It literally replaces what I was using on 6 different subscription services, and at a fraction of the cost. I can keep all of my info in one place instead of having communications in my phone, email marketing on another site, scheduling on yet another site, and so on. Everything works together seamlessly now.

Cons
I can't really think of anything. All of my suggestions or feedback that I send to MyTime relating to the software are actually addressed and they let me know when the changes are complete.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jovan M.

I can't say enough good things about my time. They are so present in ready to offer Solutions& suppo

Used daily for 2+ years
Reviewed 2018-04-02
Review Source: Capterra

I truly believe that my time is on my side they want to see me when and want my business to thrive. I love how the CEO will chime in to get clarity from me firsthand. #priceless

Pros
Everything that I could think of to be helpful for me and my business, my time is already thought of. And if they have not and I made the suggestion nine times out of 10 is implemented within that week.

Cons
As their business evolves some things that were free in the beginning now cost money. For example it used to be free to call in for support but because I don't have the package that includes phone support I have to email / chat for support. Which is not a major issue but I did like in the past that I could just call

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

crazy good customer support

Used daily for less than 6 months
Reviewed 2019-04-08
Review Source: Capterra

Significantly reduces administrative time, so I can spend more of my time making money and taking care of my clients.

Pros
MyTime isn't just scheduling; it takes care of all things related to managing a company, including employee time sheets, customer communications, online marketing, and sales tracking. Mobile app and Google calendar syncing are crucial. Discount and promo code options are great. Love the marketing automation!

Cons
Would be nice to make notes per session and client, rather than one long list of notes per client. As a small start-up, cost is our biggest barrier to entry; it's about twice that of some of the competitors. I recognize that all the services it address likely makes this worthwhile, however, and we'll keep an eye on this product as part of our growth model.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Helina B.

Shady business practices, unknowledgeable staff, glitchy system

Used daily for less than 6 months
Reviewed 2018-12-11
Review Source: Capterra

The sales rep was extremely pushy when convincing me to subscribe to MyTime and was so confident that it would suit my needs after describing in precise detail what I needed. They should have never taken me as a client because it doesn't function well at all for what we need. I would be fine with the workarounds that were suggested to me if they worked, but they don't. Services that should be available becasue I have it set up perfectly will just randomly disappear. My clients see our marketing dollars at work and call wanting to sign up, but say that it looks like the appointments are booked up. The sales rep convinced me to sign up during my high season, promising that I wouldn't get charged until I actually started using the system. And promised that if I decided it wasn't a good solution for me, he'd have "no problem" getting me out of the contract. I started getting charged for MyTime LONG before I was ready to even begin setting it up. And I reached out to that sales rep for help, and he was no longer with the company. Not only did the MyTime staff not hold up the promises of their sales rep they employed, but they also agreed that I made a terrible mistake by believing him. The customer service is terrible and the system is glitchy. They don't care that they've cost my business thousands of dollars..... just awful.

Pros
I like the look and user friendliness of the widget on our website.

Cons
The system is glitchy. Doesn't have the functionality promised by sales rep. It's complicated.

Response from MyTime


We apologize for the experiences that you've had with our software. We take customer feedback seriously and are always striving to improve.

We hope that providing 17 locations to you for the price of one and crediting 2 months of your subscription to help you through your slow season is a show of goodwill.

We have thousands of locations successfully using MyTime and will offer you continued support to hope to count you in that group.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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