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PayPal Logo

Payment processing, fraud protection and risk management

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PayPal - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

PayPal overview

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Based on 26349 verified user reviews

What is PayPal?

PayPal is a payment processing program with key features that include online payments, data security, payment processing, payment fraud prevention, debit/credit card processing, mobile payments, and more.

Who uses PayPal?

Reviews for PayPal come from a wide variety of industries, including education management (5% of reviewers), information technology and services (5%), and marketing and advertising (5%). The most frequent use case for PayPal cited by reviewers is payment processing (67% of reviewers).

What do users say about PayPal pricing?

Some reviewers find PayPal offers strong value for money due to zero subscription fees, wide acceptance, and robust security. Reviewers indicate that high transaction fees, withdrawal limits, and slow refunds can diminish perceived value, especially for businesses.

What are the most popular integrations for PayPal?

The PayPal integrations most frequently cited by reviewers are: Shopify (an eCommerce product rated 4.6 out of 5 for its integration with PayPal), WooCommerce (an eCommerce product, 4.8), and Wix (a website builder product, 4.6).

Starting price

0.09

Alternatives

with better value for money


Pros & Cons

Payments

Pricing

User Interface

Fraud Protection

Limited global accessibility

Inconsistent fraud and dispute handling

PayPal’s user interface

Ease of use rating:

PayPal pros, cons and reviews insights

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To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(523)
3-4(6,322)
5(19,504)

What do users say about PayPal?

PayPal is a payment processing program with key features that include online payments, data security, payment processing, payment fraud prevention, debit/credit card processing, mobile payments, and more.

Select to learn more


Who uses PayPal?

Based on 26,349 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Mental Health Care
Retail
Hospital & Health Care
Accounting
Others

Use cases

Payment Processing
Billing and Invoicing
Shopping Cart
Financial Services
Recurring Billing

PayPal's key features

GetApp's analysis of 2255 verified user reviews collected between July 2021 and October 2024 identifies PayPal's most critical features and summarizes user sentiment about those features.

Online payments

Users report that PayPal's online payments are fast, secure, and convenient, allowing for seamless transactions without sharing personal financial information. They appreciate the ability to link multiple funding sources, such as bank accounts and credit cards, and the integration with numerous online marketplaces. Reviewers indicate that the intuitive interface and capabilities like 'Pay in 4' enhance the shopping experience. However, some users mention that not all websites accept PayPal, limiting its use in certain online purchases. Of the 988 PayPal users who gave detailed accounts of their use of Online Payments, 98% rated this feature as important or highly important.


Data security

Reviewers feel confident using PayPal due to its robust data security measures, including SSL encryption, two-factor authentication, and fraud detection systems. They appreciate that PayPal does not share personal information with merchants and provides secure storage for sensitive data. Users report that PayPal's notifications for suspicious activities and automatic encryption of transactions add an extra layer of protection. However, some users have experienced issues with phishing scams and feel that PayPal could improve its response to such incidents. Of the 893 PayPal users who gave detailed accounts of their use of Data Security, 97% rated this feature as important or highly important.


Payment processing

Users report that PayPal's payment processing is reliable, fast, and secure, with transactions often completed in seconds. They appreciate the automated notifications for pending payments and the ability to dispute faulty transactions. Reviewers indicate that the integration with various payment methods, including credit cards and bank transfers, enhances convenience. However, some users have faced issues with funds being placed on hold and difficulties in resolving disputes with customer service. Of the 1085 PayPal users who gave detailed accounts of their use of Payment Processing, 96% rated this feature as important or highly important.


Payment fraud prevention

Reviewers appreciate PayPal's robust fraud prevention measures, including real-time transaction monitoring, AI-based risk profiling, and buyer protection programs. They feel secure knowing that PayPal employs advanced algorithms to detect and prevent fraudulent activities. Users report that the system effectively alerts them to suspicious activities and unauthorized login attempts. However, some users have experienced challenges with chargebacks and feel that PayPal's policies could be more supportive in protecting sellers from fraudulent disputes. Of the 669 PayPal users who gave detailed accounts of their use of Payment Fraud Prevention, 95% rated this feature as important or highly important.


Debit/Credit card processing

Users report that PayPal's debit/credit card processing is convenient and secure, allowing them to link their cards for seamless online transactions. They appreciate the lack of setup or monthly fees and the ability to process major credit cards like VISA and Mastercard. Reviewers indicate that the integration with various currencies and the option to withdraw funds to linked cards enhance flexibility. However, some users mention high fees and occasional difficulties in linking new cards. Of the 541 PayPal users who gave detailed accounts of their use of Debit/Credit Card Processing, 94% rated this feature as important or highly important.


Mobile payments

Reviewers indicate that PayPal's mobile payments are highly convenient, allowing users to send and receive money anytime, anywhere. They appreciate the security capabilities, such as biometric authentication and encrypted transactions, that protect their financial information. Users report that the mobile app is user-friendly and integrates well with other payment methods like QR codes and barcodes. However, some users note that the app's functionality could be improved for certain services, such as on-delivery payments. Of the 623 PayPal users who gave detailed accounts of their use of Mobile Payments, 93% rated this feature as important or highly important.


All PayPal features

Features rating:

Access controls/permissions
Accounting
ACH payment processing
Activity dashboard
Ad hoc reporting
AI/Machine learning
Alerts/Notifications
Anomaly detection
API
Authentication
Barcode/Ticket scanning
Billing & invoicing
Billing portal
Cash management
Check fraud detection
Compliance management
Contact database
Credit card processing
CRM
Customizable dashboard
Customizable invoices
Data import/export
Data management
Data visualization
Deferred billing
Digital wallet payments
eCommerce management
EDI
Electronic payments
Electronic signature
Expense tracking
Financial analysis
Financial management
Financial reporting
For banking
For ecommerce
For food trucks
For retail
For small businesses
Fraud detection
In-Person payments
Internal fraud monitoring
Inventory management
Invoice creation
Invoice history
Invoice management
Invoice processing
Marketing reports
Mobile access
Monitoring
Multi-Currency
Multi-Location
Multi-Period recurring billing
Multiple payment options
Online invoicing
Order management
Payment gateway integration
Payment links
Payment options
Payment tracking
PCI compliance
Performance management
Point of sale (pos)
Product catalog
Projections
Promotions management
Real-time alerts
Real-Time data
Real-Time monitoring
Receipt management
Recurring invoicing
Recurring/Subscription billing
Refund management
Reminders
Reporting/Analytics
Returns management
Risk analysis
Risk management
Role-Based permissions
Sales reports
Sales tax management
Scheduled/Automated reports
Search/Filter
Self service portal
Shipping labels
Shipping management
Social media integration
Status tracking
Transaction history
Transaction monitoring

PayPal alternatives

PayPal logo

Starting from

0.09

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
Stripe logo
visit website

Starting from

Empty state illustration for "No pricing info"

No pricing info

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support

Starting from

49

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support

Starting from

38

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support

PayPal pricing

Value for money rating:

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

Point of Sale

0.09

Contact vendor for more details

Card Processing

0.29

Features included:

  • Visa
  • Mastercard
  • Apple Pay
  • Maestro
  • American Express
  • Discover

PayPal and Venmo

0.49

Features included:

  • PayPal
  • Venmo

Pay Later

0.49

Contact vendor for more details

User opinions about PayPal price and value

Value for money rating:

To see what individual users think of PayPal's price and value, check out the review snippets below.

“The system works well for everyday transactions, invoicing, and international payments. While fees and customer support response times could be improved, PayPal remains a trusted solution thanks to its security, wide acceptance, and convenience.”
AC

Aldophe C.

Student

“From a business perspective, the Invoicing tool is a standout feature—it’s clean, calculates tax automatically, and looks professional to high-end clients.”
Verified reviewer profile picture

Jonel A.

Data Encoder

PayPal integrations (50)

Integrations rated by users

We looked at 26,349 user reviews to identify which products are mentioned as PayPal integrations and how users feel about them.

Shopify logo
Shopify

Integration rating: 4.6 (190)

WooCommerce logo
WooCommerce

Integration rating: 4.7 (137)

Turn any site into a shop in minutes

Integration with WooCommerce is important because it allows flexible payment options in online stores. It works well with PayPal and supports different types of businesses. It also gives more control over how payments are set up.

JP

Jamie P.

Youth Worker and Designer

1/2
Wix logo
Wix

Integration rating: 4.6 (83)

Integration rating: 4.7 (55)

It's honestly one of the main reasons I recommend Jobber to clients. As an accountant, having invoices, payments, and customer data flow straight into QuickBooks Online means I'm not re-entering everything manually or chasing down missing information

Keeping expenses down for right now until we get ACT caught up and then will update QB to Online most likely

ED

Eri D.

ACCOUNTANT

1/2
WordPress logo
WordPress

Integration rating: 4.7 (40)

BigCommerce logo
BigCommerce

Integration rating: 4.7 (32)

PayPal customer support

What do users say about PayPal customer support?

Customer support rating:

We analyzed verified user reviews to identify positive and negative aspects of PayPal customer support.

A limited number of users say PayPal customer service resolves disputes quickly and makes them feel valued as customers.

Widely noted by reviewers, PayPal customer support is slow to respond and often relies on automated replies instead of live agents.

A significant portion of users report difficulty reaching support, with long wait times and confusing contact channels.

Common user feedback highlights inconsistent support quality, with representatives sometimes unable to resolve issues efficiently.

Support options

Phone support
Email/help desk
Chat
Faqs/forum
Knowledge base

Training options

Videos
Documentation

To see what individual users say about PayPal's customer support, check out the review snippets below.

“Its been 2wks with an "update in 3-5 business days" as my only response from their completely useless customer & robo services.”

TF

Thomas F.

Massage Therapist

“Recently I encountered some technical issues (e.g. there is no option to choose credit when paying for services) and it was very difficult to reach customer service to address the issue. ”

VR

Vadim R.

Analyst

PayPal FAQs

Q. What is PayPal used for?

PayPal provides an end-to-end suite of tools that can integrate with a business's existing systems and service providers. Its network of shoppers and businesses provides AI-driven data insights to help businesses reach new customers and drive results. PayPal offers a comprehensive suite of global enterprise solutions to help businesses streamline their payment processing, checkout experience, risk management, and marketing capabilities. The integrated platform can connect with existing systems, providing data insights to streamline payment processing operations. It offers multiple financing options, fraud protection, automated chargeback management, cross-border payouts, and compliance support, empowering businesses to evolve their payments infrastructure and adapt to changing customer preference.

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