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ProProfs Chat
5
42
4
10
3
1
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Live chat software for websites
Table of Contents
Is this product right for your business?
Find out with a
ProProfs Chat - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
ProProfs Chat overview
What is ProProfs Chat?
ProProfs chat is a fast and responsive online chat software that enables different business websites offer instant support to their valuable customers and web visitors. With ProProfs live chat software, your support team can resolve queries faster, provide answers of various questions in real time and deal with multiple customers without interrupting their browsing flow. The live support chat software also enables support teams to reduce tickets instantly while enhancing customer response time and their satisfaction levels. With ProProfs, bring assurance to your customers and tell them that you are always around them whenever they need you.
ProProfs chat allows easy options to engage and connect with worthy customers and website visitors in real time by enabling proactive outreach to your customer support team. Your support executive may send proactive chat requests to website visitors and guide them through the sales funnel by using this tool.
ProProfs chat is equipped with topmost features that enable you to reach out customers easily and display right offers to them. This chat platform offers competitive advantage to a business by adding better numbers in sales, conversion rates, and customer engagements.
ProProfs Chat’s user interface
ProProfs Chat pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.6
Features
4.5
Ease of use
4.7
Customer support
4.8
Reviews sentiment
What do users say about ProProfs Chat?
No spell check on the chats and just recommend canned responses.
Select to learn more
Who uses ProProfs Chat?
Based on 53 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
ProProfs Chat's key features
Most critical features, based on insights from ProProfs Chat users:
All ProProfs Chat features
Features rating:
ProProfs Chat alternatives
ProProfs Chat
Starting from
15
/user
Per month
LiveAgent
Starting from
15
/user
Per month
LiveChat
Starting from
25
/user
Per month
Bitrix24
Starting from
69
Per month
ProProfs Chat pricing
Pricing plans
Pricing details:
Live Chat (Enterprise)
No pricing info
Features included:
- 1-Year Chat History
- Custom Proprofs Help Desk and Visitor Tracking
- File Transfer
- Mobile & Desktop App
- Unlimited Chats
- Unlimited Departments
- Unlimited Domains
- Web
User opinions about ProProfs Chat price and value
Value for money rating:
To see what individual users think of ProProfs Chat's price and value, check out the review snippets below.
Ankita G.
SEO Editor
Ankita G.
SEO Editor
ProProfs Chat integrations (20)
ProProfs Chat support options
Typical customers
Platforms supported
Support options
Training options