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SevenRooms

Operations, marketing, & guest engagement platform

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SevenRooms Features

Features Summary

Functionality

4.2

/5

14

Total features

58

7 categories

SevenRooms features

API
Activities Booking
Ad hoc Reporting
Alerts/Notifications
Booking Management
Booking Notes
CRM
Communication Management

Common features of Reservations software

API
Access Controls/Permissions
Activities Booking
Activity Dashboard
Alerts/Notifications
Appointment Management
Availability Management
Billing & Invoicing

Price starts from

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No pricing info

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.2

/5

14

Price starts from

ic-pricetag

No pricing info

learn more

Total Features

58

Unique features

  • Customer Profiles

  • Wait List Management

  • Customer Activity Tracking

  • Data Synchronization

Functionality

4.7

/5

5.2K

Price starts from

15

Per month

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Total Features

112

Features in Common

21

Unique features

  • Customizable Templates

  • Event Scheduling

  • Treatment Packages

  • Patient Scheduling

Functionality

4.5

/5

4.4K

Price starts from

ic-pricetag

No pricing info

learn more

Total Features

57

Features in Common

18

Unique features

  • Class Registration

  • Ticketing

  • Social Promotion

  • Customer Data Management

Common SevenRooms comparisons

Reviewers who mentioned features said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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SevenRooms Review

Reviewed 4 years ago

Company has been using SR for over 3 + years and it is perfect tool for operating our client database between 7+ properties. It helps us maintain our guest experience with customized features that are easy to use and really allow us know our guests better.

Pros

User friendly- clean face. Easy to train new employees- easy set up and access. Customizable features. Feedback Reviews. Instagram + events Widget. Export clients by tags. Tags in general!

Cons

1)Sometimes loading glitches. 2)Unfortunately our POS system future does not work with SR- not SR's fault but it would make our lives easier to track spends at our more high volume properties.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Seven Rooms Review

Reviewed 18 days ago

Really good experience and their customer help desk is great and very fast.

Pros

Lots of extra features in setting up offers, perks and events for customers.

Cons

There is a feature where guests can ask a custom question which is not trackable without checking individual bookings.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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SevenRooms Isn't Worth It

Reviewed 3 years ago
Pros

SevenRooms allows you to accept and manage reservations and gain valuable customer insights. It has a flat-fee pricing structure which allows you to better grasp how much you'll be spending on a monthly basis. It used to have a great value proposition when OpenTable had a different pricing structure.

Cons

SevenRooms is not the industry standard for reservations, unfortunately. Many people are unfamiliar with the software, so you risk lost reservations as a result of that. Further, the pricing structure used to be valuable in that you wouldn't pay for reservations made through non-OpenTable reservations, but now OpenTable has adjusted their pricing structure to make that a non-factor. SevenRooms doesn't provide the guest insights that they pitch, and the live spend information is not always up to date.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Love SevenRooms

Reviewed 3 years ago

I love SevenRooms. It is amazing and easy to use. I just wish that we could access the features that come from integration of our POS.

Pros

It's easy to use, continually improving, always staying ahead on trends. I love that they don't just offer a product but go out of their way to look at ways to help you market your restaurant.

Cons

They do not integrate with BreadCrumb, you have to use/pay for OpenTable on top of your monthly cost.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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SevenRooms: The Reservation Platform You Should Be Using

Reviewed 4 years ago

Overall the pros far outweigh the cons.

Pros

SevenRooms is excellent at driving guests to your restaurant. While not the industry standard for online reservations, (though that is rapidly changing), it has excellent functionality. The biggest positives are: 1) Cost reduction by eliminating OpenTable fees 2) Ability to drive customers to restaurants within your group of restaurants 3) Live data on consumer spend and the ability to track that over time

Cons

SevenRooms is not the industry standard, so many people will not be familiar with the booking platform. From the guest perspective, even after creating a profile, you may have to input the same information multiple times for multiple reservations, which is frustrating. People may also not book through this platform if it's too difficult or unfamiliar, which may lead to lost reservations.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The start of an exciting journey

Reviewed 4 years ago

Very positive.

Pros

Ease of use on the app, reporting features, multiple diary views, great customer data capture. The excellent support team.

Cons

The mixed fonts on the desk top. it can be slow moving from page to page. Filters don't function very well when reporting.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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SevenRooms review

Reviewed 3 years ago
Pros

Great customer data capture, they allways know what i want, and i can see the history of guests.

Cons

Just one thing, color in the software is somehow boring

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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This is great!

Reviewed 4 years ago

Even though we selected another reservation software, I was impressed with the customer service and timely responses.

Pros

I feel like SevenRooms is a hidden gem although we ultimately decided on a different reservation system!

Cons

It is a tad more costly than we were anticipating. Our big deal breaker was we could not utilize SevenRooms for out B&B properties as well as restaurants.