Timely Reviews

The simplicity, it's easy to use and understand. No staff trainer required to use it, self explanatory. Easy to review calendar. Easy access from computer, devices or phones anywhere.

It doesn't do a cash daily reconciliation or detailed breakdown of what is coming in each day. A few more email options to personalise follow ups with clients and rebooking reminder emails. It would be better if there were more fields we could fill in for each client and personalise them according to what we need to know about them.

The best thing is the improved income - more bookings, more online bookings, more repeat bookings, more free marketing content produced by staff using the photo diary feature.

Needs a strong set of reporting filters added to enable segmented marketing.

Thank you so much for sharing your experience, Natasha. We really appreciate the consideration you put in when you chose us and we're thrilled to hear how we'll you're getting on - especially the month long holidays! x

I use this daily for my scheduling and planning.. for work.. to keep track of my workouts and my cleaning schedule. I also use it for my kids. I love it you can use it for everything.

I t should be free all around... I feel like it is to pricey.

The support team is fantastic and the application itself 'looks' great. Looks are very deceiving though. The most basic functions work well. Beyond that, there are plenty of issues, including lots of unfinished features.

Far too many features are left unfinished. Every time something new is released I'm left somewhat shocked how basic functionality that could complete the feature is left out. Even Stock Management is tedious and unituitve. Something basic like not being able to make recurring appointments that have more than 1 service. Limited to a total of 160 characters for SMS. Sales Reports report incorrect/misleading...

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The responsive design and layout provides myself and other staff members with multiple options for viewing as well as providing an efficient way to collect payment with automated tasks which we would otherwise have to do manually. We literally claw back hundreds of hours of manual administration!

There are a lot of features and so the learning curve may be higher at the start but I will have to wait and see how I assess and move forward with other features that could be beneficial.

The best and most important advantage for using this software is the ease it provides for my clients booking themselves in online. I get great feedback from clients.

I often miss messages so maybe a pop up notification would be helpful.

email campaign generation, easy to use, keeps a data base for contacts, can be customized,

There is an additional cost to associated with the amount of staff that you have. The more staff, the more the cost.

Timely is really easy to use for both our company and the client who would be scheduling. We work remotely so scheduling can be tricky.

I don't really have anything negative to say. Sometimes it freezes up when I am going in to edit events but it's not a huge issue.

Thanks so much for your review, Danielle, so happy to hear how you're getting on x

Easy to schedule & track appointment. You can get a complete overview of your day/week/monthly reports from the dashboard. Been using for internal meetings. You can manage everything for mobile apps.

Smartphone apps lack in UI & performance.

Being able to easily link to Microsoft Teams is tremendously useful .There is plenty of room for automation .

Timely is not the best when it comes to managing several time zones .The sync up time if you use it on multiple devices can be improved .

The absolute best part of this software, that sooooo many companies are missing, is the ability to set up your appointments for double-booking/power-booking/piggy-back appointments. Whatever you want to label the method of scheduling, it is a method that almost every single successful hair stylist uses so we can take an appointment during the time that hair color is processing. These guys also make...

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There isn't anything that I "dislike" about the software. There are a couple of things that should be implemented that are a bit mind-boggling as to why they are not already. Such as tips... That is probably the most annoying thing I have found. You have to create a product named "Tip" and add it every time that your customer tips you, which is every single sale. It's not a huge problem when you are...

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After the most recent price hike from MINDBODY I had no choice but to search an alternative. It appeared as if no-one on the market had it all until I found TIMELY. I was going on holiday and had 10 days to have the change over taken care of. The TIMELY team did a flawless transition. Smooth, simple, effective changeover. The follow-up support has been spectacular. I was happy with MINDBODY to...

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Only available in English. Not all pages are phone screen optimised. No telephone contact available with tech support.... Sometime emails just suck!

Ease of use for appointment scheduling, Customer notifications have saved us a lot of customer no shows, The Dashboard is very useful for a snapshot of daily weekly, monthly sales data. Ability to log in from anywhere is great. Invoicing is also very easy.

The IOS mobile app need further development to allow a number of simple tasks, i.e. notifications, deletion of appointment permanently, ability to view sales and customer information. Development needs more focus, I dont believe I've seen any functional updates since release.

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Thank you for your great review, Jason! We¿re really glad to hear that you and your staff are making such fantastic use of our software. We really appreciate the time you've put in to share your experience with us :-)

easy to set up and use

lacks functionality

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Hi Lauren! Thank you for taking the time to share your experience with us. We greatly appreciate your thorough review and love having you in the Timely family :-)

Timely allows us to manage our instructors and locations really well. Everything is programmed in so different services that take different amounts of time are all booked in automatically, including breaks and padding time between sessions.

As yet Timely does not allow me to see all appointments booked for different locations within the calendar software. It compensates by allowing us to export to a google calendar but this is not the ideal way of doing things for me. I want to see all appointments for all staff in one view. However - Timely do listen and have a team who are working to improve things as they go. I have to accept that my situation is unusual and therefore lower on the priority list to provide a solution - but at least I know it is on the radar. As a small business owner I would prefer keeping costs down as much as possible. I would prefer to see an entry level subscription that allows 3-5 staff without an extra monthly charge.

It has made life so much easier for me and my clients and has helped to give my business a much more professional feel. It's very easy and logical to use and to amend and add to. The linked invoice system is excellent and again helps a small business to give a professional feel. It has also easily allowed me to add in extras like package deals and to invoice for products that I sell. The help is good...

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There's not much I don't like. I've had some issue with the appointment confirmations and reminders going straight to junk folders instead of inboxes which is a bit of a pain. If I've booked in a new client myself, and then the next appointment they do it, I end up with two client profiles which is also a bit of a pain. However there is a 'merge client' option which deals with this quite easily.

Automatically sending out reminders via email and text makes me more profitable with less downtime. Online booking is like having someone book all your appointments for you, except without the cost. And considering 10-12 years ago hairdresser computer/software packages could cost you up to $12000 in upfront costs, Timely has a price I couldn't refuse.

The only thing I could think of would be to have a 'Next in line' or waiting list cue via the software to make it easier then writing them down manually and then booking them in. I think the Check out transaction area could be tweaked a little. When processing a sale it defaults to 'On Account' which is one extra click that I with I didn't have to do. If it was defaulted to Credit Card it would save the extra click on 70% of my transactions. Doesn't sound like much but it all helps.

I used this software as an employee at a spa that I worked for, for almost 2 years. I had a good experience with Timely and enjoyed most of its features. The most beneficial aspect of Timely is getting notifications about appointments made through Timely. Communication is key for a small business with a number of employees, Timely allowed management to bypass certain communications by utilizing Timely.

I didn't like all the content, options, and other features Timely offered. It was honestly very overwhelming trying to learn every aspect of Timely. I understand, having options is beneficial, but sometimes being simple is better. I was instructed by management to learn the software inside and out and it took quite a while to wrap my head around all the things Timely did and offered.

Hi Jacob, Thanks so much for taking the time to share your experience with Timely. I'm pleased that you enjoyed using our software and that we could help you communicate with your clients more effectively. I can imagine being tasked with learning our whole system could take some time; we try to build features that are really flexible to meet our customer's needs but that can add some complexities. We're always working to make things easier for our users though and have been running some projects to improve and simplify our core user flows. I hope you'll give us another look if you're ever in the market for scheduling software again :)

How easy it is to use, the syncing of other programs and the cost.

It doesn't have all of the features on the iPhone App version. I travel for work and don't carry my MacBook with me. I always carry my iPhone and use that for seeing and rebooking my clients.

Timely has streamlined so many aspects of my business, I can't imagine life without it! It's straightforward to use, and presents important information in a way that's super easy to understand.

Just little things. I wish I could select which users want email notifications when someone books with them without everyone having to receive emails. Little things like that, but I know it's a still a relatively new product and I've been impressed with how diligent Timely is with updating and improving.

How easy it is to navigate for us and our clients. Tech support. Clients Love this system! The email and text confirmations.

We would really appreciate having individuals staff members be able to set there own times for each service just as the can for there hours. We all don't work at the same pace depending on how experienced we are in our craft so to have everyone working on the same timeline makes it hard for the new stylists coming in.

The thing I loved the most is that Timely will provide an invoice for tax purposes and to send to customers if need be. Setting up in general was fun and easy, definitely cut my time down in half.

I would love Timely even more if I could add pictures of my work under my services when are booking so they know exactly what to book. I also wish the add ons didn’t have to be in a separate category and was listed under the service for easy add on.

Hi Jennily, Thanks for your review! So pleased to hear you're loving Timely, and those are some great ideas too! As you know we're always looking for ways to make software even better, I'll pass along your suggestions to our product team :)

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