Timely Reviews

Works great! Ease of use is amazing! Even my assistant caught on easily!

I can't think of anything I dont like about this software.

After the most recent price hike from MINDBODY I had no choice but to search an alternative. It appeared as if no-one on the market had it all until I found TIMELY. I was going on holiday and had 10 days to have the change over taken care of. The TIMELY team did a flawless transition. Smooth, simple, effective changeover. The follow-up support has been spectacular. I was happy with MINDBODY to...

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Only available in English. Not all pages are phone screen optimised. No telephone contact available with tech support.... Sometime emails just suck!

Once you get into it the presentation is clear.

Multiple bookings still can't happen. We got around it by selling vouchers. Took a while for clients to twig that they needed to buy vouchers for themselves (normally one buys a voucher as a gift for someone else) even though we put big discounts on them. Creating invoices still can't happen without creating a "product." I have to use a different app for invoices.

Ease of use for appointment scheduling, Customer notifications have saved us a lot of customer no shows, The Dashboard is very useful for a snapshot of daily weekly, monthly sales data. Ability to log in from anywhere is great. Invoicing is also very easy.

The IOS mobile app need further development to allow a number of simple tasks, i.e. notifications, deletion of appointment permanently, ability to view sales and customer information. Development needs more focus, I dont believe I've seen any functional updates since release.

Very easy to use and train new users on. Intuitive dashboard and very clear user interface. Timely has been optimized very well for mobile use, enabling us and our users to use this out-and-about. The customization options of the widget and mini-site are great, and work well with lots of our systems. The ability to send communications via SMS is very helpful, though not clear when initially purchased.

The lack of language support really isn't great, especially at an organization with lots of international users (non-English speaking). It wasn't particularly clear when we first purchased Timely that the ability to send SMS's wasn't part of the original plan, and had to purchase separately.

My clients love that they can book online the type of service they need from our Professional Services practice and that they get a text message reminder. I love how it has streamlined our business and helped us manage appointments - with automated buffer time for just in case a meeting runs over time.

Having too many options for online appointments is confusing for clients. I'd love it if we were able to have different booking 'landing pages' for different service groups.

Clean Graphical User Interface Super easy to use buttons and drag and drop events

I love that you can integrate other apps, but would be better if there were more possibilities

For those who have used mindbody before but it has become too expensive, this software can do just as much!! I love the feautres and ease of use of resources

Customer support is primarily via email. That’s not very good but st least they tend to reply in a timely manner

Was able to improve timesheet accuracy, project profitability, and team performance. It is available on almost every device, including apple watch!

It has the ability to do a lot more I think, but it is incredible so far.

Online booking is really easy with this app, it helps you set up and schedule your appointment, it looks good and works fine

You can't copy and paste the shifts, that's a bummer, and it can be messy when more than one person is using the tool

easy to set up and use

lacks functionality

It has made life so much easier for me and my clients and has helped to give my business a much more professional feel. It's very easy and logical to use and to amend and add to. The linked invoice system is excellent and again helps a small business to give a professional feel. It has also easily allowed me to add in extras like package deals and to invoice for products that I sell. The help is good...

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There's not much I don't like. I've had some issue with the appointment confirmations and reminders going straight to junk folders instead of inboxes which is a bit of a pain. If I've booked in a new client myself, and then the next appointment they do it, I end up with two client profiles which is also a bit of a pain. However there is a 'merge client' option which deals with this quite easily.

How easy it is to use, the syncing of other programs and the cost.

It doesn't have all of the features on the iPhone App version. I travel for work and don't carry my MacBook with me. I always carry my iPhone and use that for seeing and rebooking my clients.

The thing I loved the most is that Timely will provide an invoice for tax purposes and to send to customers if need be. Setting up in general was fun and easy, definitely cut my time down in half.

I would love Timely even more if I could add pictures of my work under my services when are booking so they know exactly what to book. I also wish the add ons didn’t have to be in a separate category and was listed under the service for easy add on.

Hi Jennily, Thanks for your review! So pleased to hear you're loving Timely, and those are some great ideas too! As you know we're always looking for ways to make software even better, I'll pass along your suggestions to our product team :)

This is a great software for anyone taking bookings & running a business. It is super easy to use, the customer support is very good. The price point is in line with the services it DOES offer. Online booking with a system that allows you full control on how to run your business & accept payment online. There are very few comparisons to what this software offers.

I am sad that they still do not have a built in loyalty program, its really the only thing its missing for my needs. I have been hoping for the last 3 years they would get one but nothing as of yet. They have made strides in many other areas, this would be such a bonus for me if they would implement that.

I can color coordinate appointments.

There are not enough colors to code different kinds of appointments. There is no way to archive appointments for customers that occurred a year ago from their customer page.

What I like most is the easy access to all my bookings etc whether I be at work at home or out having a coffee.

Not sure whether its my computer being older or internet connection sometimes I find the selection you make e.g. service you have chosen wont appear and you have to re click it a couple of times before it will select. I think there was also something with the voucher set up when some body buys a voucher it would be good if there were some kind of tracking or code for every voucher sold as we manually keep track with expiry dates and voucher numbers in a book.

easy to use,

Doesn't allow for fortnightly rosters.

The ease of use.

I would like better integration with my MYOB software -Timely dumps sales into one account in MYOB but not a number of accounts to link sales to so you can't keep track of what areas of the business and what locations monthly sales are from. I have different locations and this info is vital so I can analyse profitability across my business.

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Easy to use. Good value for money. No clunky or overly restrictive technology. Updated to keep up with marketing innovations and requirements.

Needs more versatility in customer notifications like more filters to select different email domain recipients. Because gmail email users can leave google reviews whereas if you don't have google account you can't so being able to target these customers to get reviews would be powerful. Also being able to add more than one add a button linking to a site of your choosing so you could have Facebook, Yell & Yelp for example

Extremely easy for myself and my clients to use.

There isint anything that I don't like.

The best parts of the timely software are easy online booking/rescheduling, customer profiles, product sales features, and service sales reports.

I wish Timely had a feature to program different time slots on different days. Maybe there is a way and I just haven't figured it out yet. The app also needs some work. It should have the same features (especially "Customer" tab) as the desktop site. It would be awesome to also have a feature for clients to go online and see when their appointments are, rather than contacting the salon/stylist.

It is vey reliable and new features are always being added and updated. It is extremely easy to use and the support staff are always accessible. The Timely Blog is always full of relevant , interesting content.

Having used Timely for close to three years, there is nothing I dislike. Admittedly, I run a very small business with basic requirements.

Easy to learn and easy to use. Every booking is very easy to adjust if something changed. Also the billing method is cheap and reasonable comparing to some other kind of software which charge customers based on their revenue. I also love that it ability to link with many third party services like Google, Quickbook and etc.

At the moment it cannot make the recurrence class copied with customers in it. Also sometimes the syncing with quickbook has some problems.