Timely Reviews

The absolute best part of this software, that sooooo many companies are missing, is the ability to set up your appointments for double-booking/power-booking/piggy-back appointments. Whatever you want to label the method of scheduling, it is a method that almost every single successful hair stylist uses so we can take an appointment during the time that hair color is processing. These guys also make it very relaxing if you plan to have more service providers in the future. You will not need to calculate a higher rate when the big day comes. That one is also a rare and beautiful gem in the world of salon software! The online booking widget and mini-website are customizable, look sharp and they optimized for mobile websites. It even works with WIX!They also have email campaigns, reminders via email and SMS/ text messages. You can decide at what time intervals your messages go out. This is super handy if you tend to goof up when rescheduling a client. The default is set for 10 minutes and I think it's perfect. If you accidentally put someone down 15 minutes later than intended and move it when you realize 3-4 minutes later, your customer will only get one notification. The correct one. Very cool!

Read the full review

Daily salon life is just easier with TIMELY. TIMELY does everything the larger brands do but at a tenth of the price. Daily, monthly and yearly salon management is a breeze with TIMELY. Clients love the ease of online booking. No need to download buggy apps. Clients are loving the reminder sms. I was a long term MINDBODY user and can't believe I stayed so long using an over priced buggy system because I just didn't know TIMELY existed. Best business decision I've made in the last 5 years is making the change to TIMELY.

Read the full review

We used to manage our customer appointments using a written diary, however at the rate our business has scaled in 12 months, this was simply not an effective solution. Following extensive research into finding the best cloud solution for our pet care business, Timely provided the most customisable yet simplistic solution that ticked all the boxes I needed ticking. Managing customer appointments is so simple and extremely effective in minimising customers no shows with Timely's reliable customer reminders. We have booked over 2000 appointments in the past 12 months without a single hitch. Were extremely please with how this integrates so well with our operations.

Read the full review

Where to start? There are just so many pro's to Timely it will be a struggle to keep this short! We at Body Image Beauty recognise that the appointment book is central to our salons smooth running. We searched endlessly for a solution that would fulfil the needs of operating multiple salons without the cost, technical issues and re-worked solutions we had previously encountered. Our requirements were simple - to have an affordable appointment booking system that all our salons could access simultaneously and include shared treatment list, product list and client list. No more VPN's, Remote Access or screen sharing. Timely met our needs, then mesmerised us with its myriad of features and ease of use. It cannot be emphasise enough just how easy Timely is to use. Our employees only get a half hour introduction to Timely and can be totally familiar with 80% of its features by the end of the day having used it for real. It's easy to find out what Timely can do so the main points will be about what it did for us. We use all the Timely features ' every one of them is useful and will enhance how you manage your business and how you interact with your clients. In real-world terms what Timely gave us was a single unified system utilised by all our salons. Changes to our prices were immediate and everywhere, client's details and history shared between all salons and bookings for one salon can be taken and entered by another salon - or by any employee from anywhere with internet access. As with any system it's not without flaws. The difference with Timely though is twofold: a) They listen to their customers and react swiftly to fix bugs and implement new features, and b) The changes are immediate without the need to install anything. We no longer need to worry about updates or installing software, and because it's `in the cloud' computer hardware or backing up data is no longer a concern ' all I need is a browser. This is the first time we have felt confident that our appointments and client data are secure and backed-up all the time. It would be devastating and catastrophic to lose all that information. After nearly 18 months using Timely we've had 100% access to the system and consistently fast page responses. There was no noticeable drop in performance even after switching to mobile data and the amount used would easily fit within a 1GB monthly plan. I really could just go on and on and on''.

Read the full review

I've used timely for a while, fantastic until you discover another system, I was happy with Timely until my wee map icon would not take me to Google (app) maps a bit of a bugger when you're a mobile service provider and need fast easy effective solutions, today I just discovered the solution to my problem, that's after asking Timely customer service for help, got the stock standard replies plus all the team have tried to solve the issue! the answer was simple I would have expected all the Timely peeps would have solved that one! & by the way, the problem was not a Timely one but you did not go that wee bit further to help me so after a few weeks, i went searching for another system found & set more tried them both (and a few others. very good on par with Timely but found a different program and I am now very happy. As a mobile service provider, when I receive a phone call within 60 seconds I need to key in my clients details & book their job, the map thing, is also a must I don't need to be typing in addresses into google maps, a lot of the time my Timely invoices were not syncing with xero, so i switched to a competitor and gave the log in details to my book keeper and happy days, i can now send automated requests for reviews with using a outside system, i can tag my clients and search them this allows me to send reminders vouchers discounts easier than the Timely set up. The overall cost for me does not matter all of the systems are within coooeee of each other so thats not an issue. thanks Timely peeps

Read the full review

We implemented Timely into our company just over a year ago. We switched from WorkEtc, as we wanted not only to support local business, but also needed a system that would allow online booking for clients, and send text and email reminders to our clients. Timely is around $20 cheaper per month for the subscription, and the text reminders are extremely cost effective. As the text is automated, clients are less likely to reschedule because they have to pick up the phone to do so, rather than just texting a person back. Our 'no-show' rate has dropped to about 1% (from 5-10%). We run a photography studio, so Timely wasn't exactly built for our style of business (multiple locations on certain days with certain staff), but a few phone calls with the help desk, and a few hours of playing around with the system, we worked out how to make Timely work for us. I wish we had switched sooner! The ability for clients to book online is INVALUABLE. I know I always remember to book things at 11pm at night when i'm lying in bed, and i know our clients do too! No more emailing dates and times back and forth, clients saying 'let me check with my partner' and by the time they email back, the time is no longer available and we are back at square one. We also have comments from clients who say how convenient it is that we have online booking, it makes look efficient and professional which is great for business. The only con (which turned into a Pro) is that we had to integrate MailChimp into our business, as WorkEtc had a mail service inside it, however the Timely Team were extremely helpful in helping us set our tags on our current database, and help us import our database, so there was a smooth transition from one system to Timely. (Which is saying something, have you ever tried switching internet providers? Awful!) I feel we also get a better response, as the MailChimp emails are much more attractive, and the trackability of the emails was extremely helpful. Thanks Timely for saving us time and money, you are definitely a bill that i enjoy paying, and you earn every last cent! PS - If you are thinking of using Timely, but think you don't have time to change systems, you don't have time NOT to change. Seriously, once you see how much time you save, and how many more bookings you'll get without even having to speak to anyone, you'll be like us, wondering why you didn't change sooner.

Read the full review

Usign the timely calendar has made booking clients in much easier, whether in the office or out on the road - plus we have been able to include an online booking system as well.

Read the full review

It has given my small business a much more professional image and allowed for me to easily take payment by credit card. The invoicing system has helped with record keeping as well as being professional. Reporting tools are also really useful. Has helped to make it easier for new clients to get in touch with me and made making an appointment with me so much easier. It also saves me time.

Read the full review

I saw a successful barbershop that I wanted to model my business on. From there I wanted to know what booking software they were using because it was on an iPad. Without any software training, a trial period and my scissors in my hands it gave me the perfect edge (pun intended).

Read the full review

My best friend told me about Timely and how it was perfect for her business and urged me to give it a go. I was hesitant at first but after seeing that I could try it for free for a month, I thought sure why not! I loved it instantly. So easy to use and it does everything I need it to do on the desktop version. I have synced Mailchimp and Paypal. So every time I get a new client it automatically updates them to Mailchimp. I take all payments through Paypal. It instantly creates buttons and links for all of my workshops to promote and book. Its great! The functionality of it is so simple. However, I am waiting for them to update the app so it has more functions on the phone! I travel with my work and use my phone while I am on the go. Once that's done it will meet all of the requirements. If you work from a desktop computer and have a service based business, I definitely encourage you to give it a go!

Read the full review

Without Timely, I couldn't have expanded my business as much as I have. It brings a new level of organization to us that has allowed us to add more services, practitioners, and booking options. It's so nice for my practitioners to be able to log in and see their schedule ahead of time to be able to plan their day. It also makes it much easier for me to schedule our support staff when I can see the full schedule in one place and see when I need the extra help. The online booking feature has noticeably increased business and has also led to regular clients booking more frequently. I'm very grateful for this software and everything it allows us to do!

Read the full review

I started out signing up with many other companies that offered the 30 day trials that Forb's Magazine selected as there top software companies for online booking systems. Out of all of the systems I had used Timely was by far for the money the easiest to navigate. Another wonderful aspect that I appreciated was when I had a question the tech support was quick at answering all of my questions, along with after adding all of my staff to the booking system they also said they had an easy experience with learning Timely. Our clients whether they are just coming in for there appointments with us or just leaving, we are consistently getting compliments on how easy it was to book there appointments with us online. When our clients are happy we're happy, so thank you Timely for making my job easier.

Read the full review

Been working with Timely for nearly a year. From startup. I was looking for a software partner that would place me quickly in the market, and out in front of the competition. Timely has delivered all the way. I love the way that Timely automates customer bookings. Customers from my website or Facebook page can schedule a time that suits them and their favourite trainer, All I have to do is make sure the vehicles are not double-booked. SMS and emails flow to and from my customers automatically, and to staff, keeping us all informed of bookings. I love the way that I was able to code my website with Timely links, managing the promotion of services. I love the way that Timely works happy with eWAY. Customers can pay online, be sent invoices later - and when they do it shows up clearly in Timely. I love waking up in the morning and seeing a new booking from a new customer, already paid, showing on my Timely calendar. I love the way that Timely seamlessly connects with Xero. Same invoice number in both systems. Proper accounting rules govern the way they interact. When I discovered an error in the way GST was being processed between the two, it was the Timely crew that responded to my call for "help" with a solution. There's always room for improvement, but we're told the Timely techbots are probably working on them. They regularly release new ideas (gift vouchers, last Christmas; credit notes, last month). They tell me (email received while writing this review) that they're working on adding "Resources" to the scheduling, which might eliminate my double-booked vehicles. They regularly ask for feedback, and ask us to vote on the importance of particular improvements (works-in-progress). They respond to issues quickly. Hard to ask for more. And I am thankful for their price structure. The value of Timely to my business is far greater than I could afford (as a small business startup). I would find it very difficult to live without Timely, and wish them (and you) every success in the future. Hope you found my review helpful in making your decision. Drop me a line sometime.

Read the full review

We are a health and wellness business specializing in massage therapy and corrective exercise. We were at one time using a server/client software that served as a scheduling and POS system. The software was expensive annually, had hefty monthly fees for features that should have been included. The features it did have were poorly implemented and pieced together. Customers voiced their concerns and opinions regarding our checkout and scheduling processes. Moving to timely was a move to streamline and create efficiencies. It was also to reduce overhead and hardware maintenance. The move to Timely has brought some great features to both our staff and clients. We've have nothing but positive feedback.

Read the full review

Several online booking payment acceptance POS to some degree

Read the full review

Very easy to use and train new users on. Intuitive dashboard and very clear user interface. Timely has been optimized very well for mobile use, enabling us and our users to use this out-and-about. The customization options of the widget and mini-site are great, and work well with lots of our systems. The ability to send communications via SMS is very helpful, though not clear when initially purchased.

Read the full review

I've been using Timely for about a year now and I've been very satisfied with what it offers for the (absolutely reasonable) amount of money that I pay each month. What I like most about Timely is its ease of use coupled with clean and beautiful design. The team behind the app has obviously gone to great lengths to make sure the UI is top notch. For the market Timely goes after I can't name any flaws. The only word of caution is to make sure you don't need something with more features. For the price, Timely does have a ton of features but depending on the complexity of your business it may not be enough. Let's compare Timely with the equally well designed Front Desk. Here are some things that it has which Timely doesn't: - Courses/workshops - Wait list management with auto enrolling - Deeper/more detailed Mailchimp integration - Client self check-in iPad app - Staff Payroll - Deep client/staff notification customization The other side of the coin is that Front Desk starts at $129 USD per month where Timely starts at $15 USD per month. It really all depends on the kind of features that you're looking for.

Read the full review

Their customer support is amazing, which I have only had to use 2x, they are that good! To have your calendar access anytime anywhere on any device, who wouldnt love it!! And with the ability to send text reminders to our customers phones has cut down on missed appointments drastically! This service is a must for our family owned business. Wouldn't do without it!!

Read the full review

It is a little time consuming for our purposes. It is easy to adjust most of time. It would be great to have a sort feature in the reports on just customer with future appointment status for quick access. It would really help out a great deal when I need to put together a quick report but have to search for all of these individually because I cannot look up the report for it. As a user, we have the option to create reasons why an appointment was not completed so I would really appreciate being able to go to reports, scroll down to customers, and search for the status of the appointments for that customer or all customers.

Read the full review

Very easy to use. Allows me to see different schedule views and create schedules far in advance. The bulletin board feature ensures that every employee can see messages and notices. Employees can view their schedule from their smart phone or any computer. This program has simplified scheduling so much. Employees get schedule change notices which helps a lot. I would never want to go back to printing a paper schedule. My employees really like it, too.

Read the full review

Great prices for a great software

Read the full review

It should work well for a single person operator looking for basic scheduling/tracking of appointments but if you've got a multiple staff and lots of products, definitely consider other options first. Timely has a lot of growing to do and at the current rate, it's going to be a very long growth!

Read the full review

I have saved myself a lot of money since changing to an online service provider. I am really happy with the rapid response to questions or any problems I may have through the email service. It's great that things are simple to use not over complicated.

Read the full review

We have heard from people that have had trouble with some companies that get their bookings mixed up or double book clients. With Timely we spend the minimum time on booking clients. Our clients mention it's very easy to book online and they appreciate the reminders texts for their appointments. For us as a business it makes things work smoothly while our business looks professional and by having the reminders sent to our clients, we eliminate wasting time and money with clients not showing up for their appointments.

Read the full review

Access 24/7 from wherever we are. Payments from our clients at all hours of the day as they book their appointments online.

Read the full review