vcita Pricing Plan & Cost Guide

vcita

vcita: Build a business you’re proud of.

4.45/5 (195 reviews)

vcita Pricing

Starting from: $19.00/month

Pricing model: Subscription

Free Trial: Available

vcita offers various subscriptions, so you can find the best fit for your needs.

The Essentials plan adds online scheduling & event registration, online payments, and more advanced features ($19/month*)

The Business plan adds email campaigns, SMS marketing, client tags & follow-ups, client text messages, multiple staff accounts, team calendar, 3rd party integrations & analytics, and more advanced features ($45/month*)

The Platinum plan adds staff roles & permissions, auto-assignment rules, custom email & SMS notifications per service, integrations via API, and more advanced features ($75/month*)

*annual subscription pricing

View Pricing Plans Free Trial

Competitors Pricing

Method CRM

Starting from: 25.00/month
Pricing model: Subscription
Free Trial: Available

Insightly

Starting from: 29.00/month
Pricing model: Free, Subscription
Free Trial: Available

Wild Apricot

Starting from: 48.00/month
Pricing model: Free, Subscription
Free Trial: Available

Mindbody

Starting from: 129.00/month
Pricing model: Subscription

Rezdy

Starting from: 49.00/month
Pricing model: Free, Subscription
Free Trial: Available

vcita Pricing Reviews

Pros

  • I loved that all of the scheduling and finance management was transferred online, as this administration side 2as a part of the business that I wasn't enjoying, but was also taking a lot of time.Lauren S.Read the full review
  • Robust, all inclusive system, with outstanding customer support.Scott K.Read the full review
  • I like the ease of use and the time efficiency that this software has brought into the administrative aspects of my ministry.Sharron D.Read the full review

Cons

  • This avoids many internal developments that are often inefficient or very costly.Denys L.Read the full review
  • No Vcita no business for me. They have no live support, I've hated this from day 1.Linda B.Read the full review
  • You cannot delete appointments made in error nor can you 'actually' delete contacts.Michelle D.Read the full review
87%
recommended this to a friend or a colleague

25 reviewers had the following to say about vcita's pricing:

Jason L.

Great product

Used monthly for 6-12 months
Reviewed 2017-05-10
Review Source: Capterra

More customer interaction and satisfaction.

Pros
I enjoy the automated service and workflow. The professionally design user interface matches any website well.

Cons
I don't get enough inquaries, so the cost is expensive bases on requests. I wish there is a different pricing model.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Sandra M.

We use this a our main-online-booking system

Used daily for less than 6 months
Reviewed 2017-12-17
Review Source: Capterra

Pros
Good price/value. We could implement and integrate this solution very quick which we liked veyr much.

Cons
Support is very slow and does not answer questions proper at all. As a customer I have to track my questions several times

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Anonymous

Cannot sync with outlook

Reviewed 2016-04-11
Review Source: GetApp

I had vcita for more than a year. Through that time I had several bugs that cost me a lot of time. The answer by the support was usually that they would work on it and get back to me. Which then did not happen. After a while I asked them and they would answer they think they fixed it and I should report if I find more problems. A while ago they encountered a bug which they still cannot fix. The sync with outlook does not work properly so all times are shown regardless if they are free in my calendar or not. To be fair, they gave me back my money when they could not fix it after some weeks. It cost me several weeks of nerves though, more than 5 hours for calls and emails and some trust of my clients with failed appointments.

Pros
Price is ok, pretty easy to use.

Cons
Too many hickups and bugs. Costs time and trust of your clients.

Rating breakdown

Value for money
Ease of use
Customer support

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Anonymous

Very sad

Used daily for less than 6 months
Reviewed 2017-09-06
Review Source: GetApp

Pros
Mobile app is good. Very easy to download and use. Nice design and UX (for customer). Easy to set up

Cons
Very expensive and support response is very slow. A lot of bugs and no so many features fo this price

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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cynthia f.

good

Used daily for 1-2 years
Reviewed 2017-10-30
Review Source: Capterra

Pros
easy to use and my clients like the notifications, but it has not been able to block out an hour when something else is scheduled.

Cons
too expensive, I just received your bill for continuing the services and it seems quite high..can you bring down the price?

Rating breakdown

Value for money
Ease of use
Features
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Connie K.

So happy!

Reviewed 2015-01-06
Review Source: GetApp

I am SO happy after discovering vCita! As a small business owner, this handy, simple software is PERFECT for me! I've tried various systems to help me get organized, including Infusionsoft (too hard to understand and too expensive!); 1ShoppingCart (better, but still expensive and didn't meet all my needs); Appointment-plus, pricier and is not as simple and does not allow the ease that I have with vCita, Constant Contact, etc. vCita answers ALL my needs for MUCH less money and MUCH less headaches! Did I mention SIMPLE to use?!! For those of us who aren't tech-y, and who actually want to make a living at what we do best, this system is great! Too much of the other software out there is difficult to understand, time-consuming, and needs tons of additional plug-ins (that all cost extra money). If you are a self-employed practitioner of any sort that needs to set up appointments, have your database all in one place, gather people from your website, have clients make appointments from your website or even Facebook, then this is the software for you!

Pros
Simple to use and understand, great support staff, affordable, and fits my business model.

Cons
The email campaign section is in beta stage, but great things are coming down the pike! So I can still send campaigns which is fine for me at this point.

Rating breakdown

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Vincent Tan S.

happy with the product

Used daily for 2+ years
Reviewed 2018-01-04
Review Source: Capterra

Pros
ease of use. works smoothly. reliable.integrates well with website. many functions. works over windows and smartphone apps

Cons
the price. If only there can be price discounts for developing countries. yet discover others as of now

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Christian M.

Nearly Perfect

Reviewed 2015-01-05
Review Source: GetApp

The vCita team is really well organized and they know how to treat a customer right. From our first introduction to vCita for a demo to our most recent interaction where they set everything up for us, every interaction has been exemplary. The tools themselves are extremely useful and simple to implement, making it a no-brainer to add advanced scheduling and payment features to your website when most folks probably shy away from that level of complexity. The only thing I would love to see is more integrations with other tools - we currently use another CRM (OnePage) and since there is no option to integrate with it, Wufoo, or Zapier, we're left with the choice to either manually extract data or have two systems of record. Otherwise I think this is a fantastic solution that can help LOTS of folks get more business through their website.

Pros
Easy to use; Knowledgeable and friendly staff; Very reasonable pricing; Flexible implementation

Cons
Limited CRM integrations Inability to schedule with a team vs an individual

Rating breakdown

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Jacqueline G.

I use cVita on behalf of my customers to manage their email campaigns.

Used weekly for 6-12 months
Reviewed 2018-04-20
Review Source: Capterra

Pros
I like the flexibility of the software and its ability to customize like adding company branding and logo.

Cons
Pricing could be better. They do have different packages but if you look around at other competitors you can get the same or better features elsewhere for a lower price.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Linda B.

Excellent Software - lousy service

Used daily for 2+ years
Reviewed 2020-12-17
Review Source: Capterra

If you never have to deal with their customer service and they never go down, I love the program and would recommend it from that perspective. Its a clean design and offers me all I need at a good price point. I've been a customer for 5 years and I really want to keep using them but I just can't afford to be down as often as I am. Customer service makes a business and Vcita is just so lacking in customer service, it is so disappointing. I don't want to spend hours on end finding a replacement program but after being down 3 times in less than 2 years I am getting tired of fighting with their people to take ownership and fix their issues. My plug in from them runs on Wordpress. When you can't fix the Vcita plugin for Wordpress in 6 weeks I think you've got some bigger problems.

Pros
Vcita drives all of my business. I get all of my prospects and sample coaching sessions through Vcita. It is the life blood of my business. The pop up widget on my website is the driving force, the scheduler is easy to use and I like the CRM for tracking appointments, correspondence and client information. The price is very reasonable at around $140 USD a year.

Cons
THEIR LACK OF CUSTOMER SERVICE!!! As I said they are the life blood of my business but this is the 3rd time in less than 2 years my pop up is not working and neither is the scheduler. For over 6 weeks now! No Vcita no business for me. They have no live support, I've hated this from day 1. Email only. And they often take days on end to reply. I am so tired of "our developers are working on it but no ETA." Then why are you charging me!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 4/10

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Alicia R.

Great company to work with!

Reviewed 2015-01-05
Review Source: GetApp

I am a small business owner who is working on building a better website and this is the perfect addition! I was referred to vCita by a friend of mine who also uses vCita. The entire process is very user friendly AND the customer service is top notch! I recently had a billing issue and I was able to call and promptly get it straightened out! Thank you Chris for your help! I am excited to continue using vCita! I highly recommend it!

Pros
User friendly, great customer service, friendly staff, great tools, appealing layouts, great price for all the features you get, works with wordpress.org, monthly or annual payment options, significant discount with annual payment option.

Cons
Does not work with WordPress.com

Rating breakdown

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Chris D.

Versatile and flexible for startups

Used daily for less than 6 months
Reviewed 2018-12-14
Review Source: Capterra

No Problems so far!

Pros
Simplicity Support Value Scaling for startups

Cons
Support sizing of Logo on Invoices and other areas

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

The entire vCita suite is fantastic

Used occasionally for free trial
Reviewed 2019-04-30
Review Source: Capterra

Pros
It's super clean, not overly stylish, not overly cutesy. Just functional, comprehensive, and user-friendly. This software and vCita's apps in general, make me feel like a medical professional (I am not in medicine). Invoicing reminders can be sent via text. The pricing is honestly a steal.

Cons
I have nothing bad to say about this software.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 8/10

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Claudia P.

Good messaging; scheduling is a little confusing and sometimes inflexible

Used occasionally for 1-2 years
Reviewed 2018-02-17
Review Source: GetApp

Pros
Has a messaging feature to communicate with my doctor's staff. You can schedule an appointment; there are several types of appointments to choose from that indicate the length of time and purpose, as well as the price (I don't file insurance for these visits). You can see your appointment history.

Cons
Navigation can be difficult when you try to do anything that doesn't conform exactly to the normal setup. Trying to cancel or reschedule does not always work. I was billed for an appointment that I canceled well in advance; staff didn't get additional details I added to another one.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 6/10

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Nadir S.

My admin and I have several hours of additional productive time!

Used daily for 2+ years
Reviewed 2017-10-30
Review Source: Capterra

I save at least 1 hour every week, and my admin saves 2-3 hours every week . This means that our team gets a lot more done in a week than was possible with vCita.

Pros
+ Ease of use - this tool is very easy to use for me, and my clients love it for the easy of use. + HUGE Time Savings - I have spent no time scheduling meetings this year, and my admin has spent less than 30 minutes. + Mobile interface - including a simple app, and SMS reminders + Overall cost + Customization + Record-keeping - I can easily search the meeting history for any of my students

Cons
- Cost of SMS packages - I stopped sending reminders because it was not a great cost-benefit ratio. - Lack of group-scheduling feature.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

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Denys L.

A all in one service for SME

Used daily for 2+ years
Reviewed 2019-10-16
Review Source: Capterra

You need to manage a calendar with your clients (training, coaching, interviews), leaving them the initiative of meetings, product choice? This encourages their commitment. VCita offers you the possibility of a very fine follow-up of the customer relationship: email exchanges, appointments, orders, payments... by making moreover the link with your website. For me it is a very good solution. Fast implementation. This avoids many internal developments that are often inefficient or very costly. The extra efficiency with VCita at an affordable cost.

Pros
* Fast * No coding * Cover all aspetcs of customer relationship * Easy to customize (webdesign)

Cons
* No sorry ! * No worries or things to improve at the moment

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Klaas M.

Could be better

Used daily for 6-12 months
Reviewed 2020-11-04
Review Source: Capterra

Pros
A good appointment booking system, SMS reminders and email reminders. easy contact manager

Cons
Whitelabel is expensive Limited gateway integration Not willing to improve their product not helpful team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 4/10

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Brandon O.

Best Customer Management Platform

Reviewed 2015-11-09
Review Source: GetApp

A while back, I was looking for a customer management system, which would allow my clients to schedule and pay for appointments with me. I found vCita, and loved it right away. It integrated right with my site, allowed new clients to easily sign up, and for me to interact with my existing clients. I love that it also integrates with Stripe, so payments become a lot easier. I try not to use PayPal if I don't have to. Their support is also phenomenal. They get bak to me quickly each time. There was a bit of a bug in the software when I first joined, but they had it fixed in what I considered an incredibly short time. I was very happy to find that they are so attentive to such feedback. I highly recommend vCita for all aspects of customer management.

Pros
Integrates easily into any website Handles all aspects of customer relations Integrates with Stripe for ayments Is very cost-effective

Cons
None that can be listed.

Rating breakdown

Value for money
Ease of use
Customer support

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Shana P.

This app is the core of our business

Reviewed 2015-11-10
Review Source: GetApp

vCita truly allows us the freedom to teach and not be on the phone all the time. The online booking portal allows our students to set up, change, and cancel appointments 24/7, without our needing to answer the phone endlessly. This gives us time with our families and more time teaching. In addition, it's easy to use. And we love the reminders that we get, our students get and the ease of doing all of it online. We have used it for almost a year-- and it has never let us down. In addition, when we recently moved and needed to fix one last place for the address- the customer service person helped us in less than 10 minutes. And that small change saved our students and us-- all the hassle of a student going to the wrong location.

Pros
It's affordable, easy for anyone to use and works seamlessly with our website. You can turn off the automatic pop ups or use them depending on what will work best with your customers.

Cons
You do have to enter a lot of information. Which is not really a con, because it's customizable. However, if you have to change an address, there are multiple places you'll need to do it.

Rating breakdown

Value for money
Ease of use
Customer support

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Brian N.

Hypnotherapy Business

Used daily for 2+ years
Reviewed 2018-09-28
Review Source: GetApp

Pros
Good website widget/contact form. Used the free version for a while before taking the plunge and paying for a full plan.It integrates with Google Calendar and customers can book online - it's great and saves a lot of time especially as a one man band as customers can do everything online leaving me to see to the customers.

Cons
Plans are a bit expensive for a one man run business and the free version doesn't give enough flexibility.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Matthew H.

Money Making Machine!

Used daily for 1-2 years
Reviewed 2017-10-29
Review Source: Capterra

Better return on my Adwords marketing budget. It also saves me hours of a week playing telephone tag to schedule clients. I work and vCita schedules so I do not have to get involved. Everything else is just gravey!

Pros
The floating Word Press Plugin makes it so easy for clients to reach out to me. I do not have to worry about a call to action on every page. vCita is there, no matter where they click! Adwords is EXPENSIVE vCita ensures I get the return on investment converting the clicks into paying clients in my office.

Cons
The app notifications on my phone are not consistent. They work and they do not. I have to make sure I check my inbox frequently to stay on top of contact requests and appointment changes. It works very well for a single location, with multiple people, I opened a 2nd office and clients have trouble picking the right location.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Dane L.

Monica was great!

Used daily for less than 6 months
Reviewed 2018-12-03
Review Source: Capterra

I'm a one man show... There are no other options out there that do not require cumbersome and expensive build-outs to handle all the moving parts necessary to be effective, efficient and provide a quality experience for my clients. VCita is the exception to this statement.

Pros
It's simple, easy to set up and saves me the headaches, and money, of having to use multiple services.

Cons
My only regret is that I didn't sign up earlier.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

All docs and invoicing in on platform

Used daily for 2+ years
Reviewed 2017-11-01
Review Source: Capterra

Ease of taking payments and invoicing for services

Pros
Invoicing and doc library and the website widget for scheduling and taking payments. Ease of use and cost effective when considering the payment platform build in with Stripe

Cons
Can attach more than one doc from the library to the same recipient. Not a lot to mention here over all the program is a good investment.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

Deceptive 15 days "free" trial period

Used occasionally for free trial
Reviewed 2018-02-16
Review Source: GetApp

Pros
I've been looking for an online scheduling app. I've tried vCIta due to positive reviews but personally I have not used vCita long enough to discover anything positive.

Cons
1. I was trying for the 15 days free trial period. I thought I clicked the right option but the page asked for my credit card. I put it in thinking I wouldn't be charged after 15 days. Nope I was charged immediately. 2. Slow or no customer service response after multiple requests. 3. Over priced for what it offers. SMS / texting feature isn't free. 4. Setup isn't as easy compared to Square or Flexbooker.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Anonymous

I use this on my website for scheduling and it works well.

Used weekly for 6-12 months
Reviewed 2018-07-24
Review Source: Capterra

less time spent scheduling appointments and playing email tag with people.

Pros
Ease of use, functionality, and ability to customize the time slots and responses is very helpful and necessary.

Cons
I don't have any complaints with VCita - for a calendar management tool, it works just fine and I'm pleased with it and cost is right and competitive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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