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vcita

4.5
(199)

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vcita: Build a business you’re proud of.

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vcita Pricing

Pricing overview

Value for money rating

4.2

/5

199

Price starts from

29

Per month

Other

Pricing options
Free plan
Subscription
Free trial

Pricing details

vcita offers various subscriptions, so you can find the best fit for your needs.

The Essentials plan adds online scheduling & event registration, online payments, and more advanced features ($19/month*)

The Business plan adds email campaigns, SMS marketing, client tags & follow-ups, client text messages, multiple staff accounts, team calendar, 3rd party integrations & analytics, and more advanced features ($45/month*)

The Platinum plan adds staff roles & permissions, auto-assignment rules, custom email & SMS notifications per service, integrations via API, and more advanced features ($75/month*)

*annual subscription pricing

What users say

I just renewed my subscription for another year because it is one of the best business tools to make life easier, to save time, and to make more money.
The extra efficiency with VCita at an affordable cost.

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Reviewers who mentioned pricing said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Vcita awesomeness

Reviewed 7 months ago

Really good, they are brilliant at helping you to set up and get going, as well as allowing you to personalise your site. Vcita works really well with my website, which gives me peace of mind. I have been complimented on it several times, as well as referring a few friends of mine to vcita.

Pros

Its easy to use once you know how. I love the fact that new clients and appointments go straight to the app on my phone. I use the computer version to make any edits. Its a great way of personalising a payment website to your phone. I wish my app would keep me logged in all the time, sometimes I have to wait for an email before I realise I have a notification on the app.

Cons

-Its quite expensive, and once you have upgraded our plan, you can't go back to a simpler plan. - If you want to add a staff member onto it its extremely expensive. I currently use it just for myself, but if I wanted to add someone , I would probably have to use a different company. -Its also very American! which I find sometimes very difficult to deal with, acronyms and wording is sometimes confusing. -I wish my app would keep me logged in all the time, sometimes I have to wait for an email before I realise I have a notification on the app. -Additionally some features are over complicated for what they do, sometimes simplicity is key!! Its very easy to overcomplicate things, therefore if Vcita was a bit more minimalist it would rank even higher that I already perceive it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Excellent Software - lousy service

Reviewed 2 years ago

If you never have to deal with their customer service and they never go down, I love the program and would recommend it from that perspective. Its a clean design and offers me all I need at a good price point. I've been a customer for 5 years and I really want to keep using them but I just can't afford to be down as often as I am. Customer service makes a business and Vcita is just so lacking in customer service, it is so disappointing. I don't want to spend hours on end finding a replacement program but after being down 3 times in less than 2 years I am getting tired of fighting with their people to take ownership and fix their issues. My plug in from them runs on Wordpress. When you can't fix the Vcita plugin for Wordpress in 6 weeks I think you've got some bigger problems.

Pros

Vcita drives all of my business. I get all of my prospects and sample coaching sessions through Vcita. It is the life blood of my business. The pop up widget on my website is the driving force, the scheduler is easy to use and I like the CRM for tracking appointments, correspondence and client information. The price is very reasonable at around $140 USD a year.

Cons

THEIR LACK OF CUSTOMER SERVICE!!! As I said they are the life blood of my business but this is the 3rd time in less than 2 years my pop up is not working and neither is the scheduler. For over 6 weeks now! No Vcita no business for me. They have no live support, I've hated this from day 1. Email only. And they often take days on end to reply. I am so tired of "our developers are working on it but no ETA." Then why are you charging me!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A all in one service for SME

Reviewed 3 years ago

You need to manage a calendar with your clients (training, coaching, interviews), leaving them the initiative of meetings, product choice? This encourages their commitment. VCita offers you the possibility of a very fine follow-up of the customer relationship: email exchanges, appointments, orders, payments... by making moreover the link with your website. For me it is a very good solution. Fast implementation. This avoids many internal developments that are often inefficient or very costly. The extra efficiency with VCita at an affordable cost.

Pros

* Fast * No coding * Cover all aspetcs of customer relationship * Easy to customize (webdesign)

Cons

* No sorry ! * No worries or things to improve at the moment

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The perfect solution for Service Professionals and small businesses

Reviewed 2 years ago

Overall our experience with vCita has been great. They add a lot of features that are in line with the current temperature of the market and they support their releases with webinars and training calls. It is nice to have training available for new release feature especially when those items are not at a cost so it doesn't feel like a sales pitch in disguise.

Pros

vCita has a lot to offer small businesses and service providers. Great for booking, communication, and client management. Works exceptionally well in industries where email communication is not the norm. Lawn care, salons, medical offices (has levels with HIPPA compliance), Axe throwing bars (reservations and waiver completion).

Cons

This solution would be perfect for solo entrepreneurs if they could lockdown being a legitimate email enabled system. As is it does everything a small business or single consultant needs except its painful to get clients to use the client portal once they have had a single email communication with you.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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My admin and I have several hours of additional productive time!

Reviewed 5 years ago

I save at least 1 hour every week, and my admin saves 2-3 hours every week . This means that our team gets a lot more done in a week than was possible with vCita.

Pros

+ Ease of use - this tool is very easy to use for me, and my clients love it for the easy of use. + HUGE Time Savings - I have spent no time scheduling meetings this year, and my admin has spent less than 30 minutes. + Mobile interface - including a simple app, and SMS reminders + Overall cost + Customization + Record-keeping - I can easily search the meeting history for any of my students

Cons

- Cost of SMS packages - I stopped sending reminders because it was not a great cost-benefit ratio. - Lack of group-scheduling feature.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Money Making Machine!

Reviewed 5 years ago

Better return on my Adwords marketing budget. It also saves me hours of a week playing telephone tag to schedule clients. I work and vCita schedules so I do not have to get involved. Everything else is just gravey!

Pros

The floating Word Press Plugin makes it so easy for clients to reach out to me. I do not have to worry about a call to action on every page. vCita is there, no matter where they click! Adwords is EXPENSIVE vCita ensures I get the return on investment converting the clicks into paying clients in my office.

Cons

The app notifications on my phone are not consistent. They work and they do not. I have to make sure I check my inbox frequently to stay on top of contact requests and appointment changes. It works very well for a single location, with multiple people, I opened a 2nd office and clients have trouble picking the right location.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Cost effective, user friendly

Reviewed 5 years ago

Scheduling appointments and staying well organized.

Pros

I am able to keep up with my schedule and all appointments, and keep everything well organize. In my line of business I need to keep up with appointments, time line for sending out ads, promotions. As a travel agent we must keep up with who is traveling and their time frame of traveling. This software helps in this area.

Cons

It doesn't capture my clients interest enough to want to use it in scheduling their appointments. I would like them to click and schedule their own appointments at their earliest convenience.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Hypnotherapy Business

Reviewed 4 years ago
Pros

Good website widget/contact form. Used the free version for a while before taking the plunge and paying for a full plan.It integrates with Google Calendar and customers can book online - it's great and saves a lot of time especially as a one man band as customers can do everything online leaving me to see to the customers.

Cons

Plans are a bit expensive for a one man run business and the free version doesn't give enough flexibility.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Could be better

Reviewed 2 years ago
Pros

A good appointment booking system, SMS reminders and email reminders. easy contact manager

Cons

Whitelabel is expensive Limited gateway integration Not willing to improve their product not helpful team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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All docs and invoicing in on platform

Reviewed 5 years ago

Ease of taking payments and invoicing for services

Pros

Invoicing and doc library and the website widget for scheduling and taking payments. Ease of use and cost effective when considering the payment platform build in with Stripe

Cons

Can attach more than one doc from the library to the same recipient. Not a lot to mention here over all the program is a good investment.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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happy with the product

Reviewed 5 years ago
Pros

ease of use. works smoothly. reliable.integrates well with website. many functions. works over windows and smartphone apps

Cons

the price. If only there can be price discounts for developing countries. yet discover others as of now

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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This app is the core of our business

Reviewed 7 years ago

vCita truly allows us the freedom to teach and not be on the phone all the time. The online booking portal allows our students to set up, change, and cancel appointments 24/7, without our needing to answer the phone endlessly. This gives us time with our families and more time teaching. In addition, it's easy to use. And we love the reminders that we get, our students get and the ease of doing all of it online. We have used it for almost a year-- and it has never let us down. In addition, when we recently moved and needed to fix one last place for the address- the customer service person helped us in less than 10 minutes. And that small change saved our students and us-- all the hassle of a student going to the wrong location.

Pros

It's affordable, easy for anyone to use and works seamlessly with our website. You can turn off the automatic pop ups or use them depending on what will work best with your customers.

Cons

You do have to enter a lot of information. Which is not really a con, because it's customizable. However, if you have to change an address, there are multiple places you'll need to do it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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So happy!

Reviewed 8 years ago

I am SO happy after discovering vCita! As a small business owner, this handy, simple software is PERFECT for me! I've tried various systems to help me get organized, including Infusionsoft (too hard to understand and too expensive!); 1ShoppingCart (better, but still expensive and didn't meet all my needs); Appointment-plus, pricier and is not as simple and does not allow the ease that I have with...

Pros

Simple to use and understand, great support staff, affordable, and fits my business model.

Cons

The email campaign section is in beta stage, but great things are coming down the pike! So I can still send campaigns which is fine for me at this point.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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good

Reviewed 5 years ago
Pros

easy to use and my clients like the notifications, but it has not been able to block out an hour when something else is scheduled.

Cons

too expensive, I just received your bill for continuing the services and it seems quite high..can you bring down the price?

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great tool, allowing custom landing page with appointment scheduling

Reviewed 5 years ago

Captured research participants that would not have responded to me directly -- landing page with my picture & credentials is very helpful in gaining their confidence.

Pros

Allows customer/research participant to self-schedule, integrates my google calendar.

Cons

Month-to-month cost is high. I don't need it all the time, so yearly subscription doesn't work for me, but I feel I'm getting charged too much in comparison to annual fee for my monthly plan.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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I have found Vcita to be a simple yet practical way to engage my clients on my website.

Reviewed 5 years ago
Pros

I believe the value for their free product is amazing and like that I am able to deploy a working CRM solution for free that I am able to easily scale up when I am ready to go for the premium product.

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Good messaging; scheduling is a little confusing and sometimes inflexible

Reviewed 5 years ago
Pros

Has a messaging feature to communicate with my doctor's staff. You can schedule an appointment; there are several types of appointments to choose from that indicate the length of time and purpose, as well as the price (I don't file insurance for these visits). You can see your appointment history.

Cons

Navigation can be difficult when you try to do anything that doesn't conform exactly to the normal setup. Trying to cancel or reschedule does not always work. I was billed for an appointment that I canceled well in advance; staff didn't get additional details I added to another one.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Nearly Perfect

Reviewed 8 years ago

The vCita team is really well organized and they know how to treat a customer right. From our first introduction to vCita for a demo to our most recent interaction where they set everything up for us, every interaction has been exemplary. The tools themselves are extremely useful and simple to implement, making it a no-brainer to add advanced scheduling and payment features to your website when...

Pros

Easy to use; Knowledgeable and friendly staff; Very reasonable pricing; Flexible implementation

Cons

Limited CRM integrations Inability to schedule with a team vs an individual

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Great company to work with!

Reviewed 8 years ago

I am a small business owner who is working on building a better website and this is the perfect addition! I was referred to vCita by a friend of mine who also uses vCita. The entire process is very user friendly AND the customer service is top notch! I recently had a billing issue and I was able to call and promptly get it straightened out! Thank you Chris for your help! I am excited to continue using vCita! I highly recommend it!

Pros

User friendly, great customer service, friendly staff, great tools, appealing layouts, great price for all the features you get, works with wordpress.org, monthly or annual payment options, significant discount with annual payment option.

Cons

Does not work with WordPress.com

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Monica was great!

Reviewed 4 years ago

I'm a one man show... There are no other options out there that do not require cumbersome and expensive build-outs to handle all the moving parts necessary to be effective, efficient and provide a quality experience for my clients. VCita is the exception to this statement.

Pros

It's simple, easy to set up and saves me the headaches, and money, of having to use multiple services.

Cons

My only regret is that I didn't sign up earlier.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Best Customer Management Platform

Reviewed 7 years ago

A while back, I was looking for a customer management system, which would allow my clients to schedule and pay for appointments with me. I found vCita, and loved it right away. It integrated right with my site, allowed new clients to easily sign up, and for me to interact with my existing clients. I love that it also integrates with Stripe, so payments become a lot easier. I try not to use PayPal if I don't have to. Their support is also phenomenal. They get bak to me quickly each time. There was a bit of a bug in the software when I first joined, but they had it fixed in what I considered an incredibly short time. I was very happy to find that they are so attentive to such feedback. I highly recommend vCita for all aspects of customer management.

Pros

Integrates easily into any website Handles all aspects of customer relations Integrates with Stripe for ayments Is very cost-effective

Cons

None that can be listed.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I use this on my website for scheduling and it works well.

Reviewed 4 years ago

less time spent scheduling appointments and playing email tag with people.

Pros

Ease of use, functionality, and ability to customize the time slots and responses is very helpful and necessary.

Cons

I don't have any complaints with VCita - for a calendar management tool, it works just fine and I'm pleased with it and cost is right and competitive.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Cannot sync with outlook

Reviewed 6 years ago

I had vcita for more than a year. Through that time I had several bugs that cost me a lot of time. The answer by the support was usually that they would work on it and get back to me. Which then did not happen. After a while I asked them and they would answer they think they fixed it and I should report if I find more problems. A while ago they encountered a bug which they still cannot fix. The sync with outlook does not work properly so all times are shown regardless if they are free in my calendar or not. To be fair, they gave me back my money when they could not fix it after some weeks. It cost me several weeks of nerves though, more than 5 hours for calls and emails and some trust of my clients with failed appointments.

Pros

Price is ok, pretty easy to use.

Cons

Too many hickups and bugs. Costs time and trust of your clients.

Overall Rating
  • Value for money
  • Ease of use
  • Features
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I use cVita on behalf of my customers to manage their email campaigns.

Reviewed 4 years ago
Pros

I like the flexibility of the software and its ability to customize like adding company branding and logo.

Cons

Pricing could be better. They do have different packages but if you look around at other competitors you can get the same or better features elsewhere for a lower price.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Much More

Reviewed 8 years ago

"I found vCita by visiting a trusted colleague’s website. I was looking for an auto scheduler, and so I checked it out. To my surprise and delight it turned out to be much more than I had imagined, the perfect fit for my business, a complete back office. The customer support has been very helpful and reliable, and since I joined just three months ago, they have added new features to their services. The cost is very reasonable and I am very satisfied and gladly recommend vCita.”

Pros

Cons

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