VIVI - 2026 Pricing, Features, Reviews & Alternatives

VIVI is a configurable conversational AI platform that uses generative AI and natural language processing to create realistic and natural voice and chat interactions with customers. It can make operations more scalable, improve service quality, and provide more actionable insights into performance tracking. It can help retain more customers and improve brand image.

Vivi is built upon the following components:

• Natural language understanding: This component analyzes the meaning and intent of the text or speech, using various machine learning algorithms and natural language processing techniques, such as RASA NLU, TensorFlow NLU, Spacy NLU, and Duckling AI, and ChatGPT and other in-house NLU component. This component can also use the context of the conversation, the history of the customer, and the goals of the business to provide relevant responses.

• Speech recognition: This component converts speech to text, using GoVivace's patented Listener technology, which can handle multiple languages and accents, and has high accuracy and speed.

• Voice biometrics: This component verifies the identity of the speaker, which analyzes multiple characteristics of the voice, such as pitch, tone, and rhythm.

• Speaker characteristics: This component extracts information about the speaker, such as gender, age, emotion, and accent, using GoVivace's patented technology, which can help to personalize the interaction and analyze the customer behavior.

• Speech synthesis: This component converts text to speech, using GoVivace's patented Text to Speech technology, which can generate realistic and natural speech in multiple languages and voices, using generative AI