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Xola Logo
Xola
4.7
(574)

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Booking, marketing and distribution platform

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(24)

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Xola Pricing, Features, Reviews and Alternatives

Xola product overview

Price starts from

199

One-time payment

Usage Based

What is Xola?

Xola is entirely web-based. Access your business management tools from any device, anywhere in the world. There is no software to download or update, and all your data is backed by the power of the cloud.

Key benefits of using Xola

Xola's reservation system is simple, powerful, and flexible. Every aspect of Xola has been elegantly designed with usability in mind. As a result:

1) More people who visit your website will end up booking your tours.
2) You can get your staff comfortable with the software in minutes.
3) We can get you setup and implemented in under 24 hours.

Additionally, Xola is built on a modern technology stack. This means that our software is lightning fast. Most importantly, it also means we are fast. We are building rapidly, and we are always looking ahead.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Knowledge Base
Chat
FAQs/Forum
Phone Support
Email/Help Desk

Training options

Live Online
Videos
Documentation
Webinars
In Person

Xola pricing information

Value for money

4.6

/5

574

Starting from

199

One-time payment

Usage Based

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Xola features

Functionality

4.4

/5

574

Total features

55

4 categories

Most valued features by users

Reporting/Analytics
Third-Party Integrations
Activity Dashboard
Alerts/Notifications
API
Reporting & Statistics
Data Import/Export
Email Marketing

Functionality contenders

Xola users reviews

Overall Rating

4.7

/5

574

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.95/10
Rating distribution

5

4

3

2

1

446

104

20

2

2

Pros
Xola has the BEST feature set, an amazing look and feel that your customers will love and they have a solid support team - the friendliest and most helpful ever.
The best part about Xola is that they do the heavy lifting for you. They get the booking software up on the site for you and it works great.
We have been using this software for 4 years and love it. We are continually contacted by other systems, but this is by far our favorite.
Cons
Unable to book with different email if same name (problem when working with concierge bookings). Cannot assign guides if turn around time is tight from one event to the next.
One other thing that is slightly annoying is I have to refresh the page or close then open the app to get it to refresh to see if there are any other bookings.
My issue is they are making you pay for all of the functionality instead of just paying for what you use.

Overall rating contenders

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Jennifer N.

Entertainment, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to use, fast responsive trouble shooting

Reviewed 4 years ago

The professional look, automated emails, easy to use customer facing links really set my business apart from competitors as looking professional and organized. Connectivity with 3rd party sites makes my life easier. I use several 3rd party vendors and have to set up back end calendars on places like Viatour, Expedia and AirBnB experiences; these companies use booking software that is so cumbersome, redundant and/or incomplete its like using caveman software in comparison to the ease and speed of Xola's software. Its also easy for my employees to use, everyone gets it 1st time you show it to them.

Pros

The chat feature is indispensable, questions answered/problems solved on the spot. If the tech on chat can't fix or answer a question I get connected with someone who can solve the problem within 24 hours. The updates are pretty much instant, if I make a change, its on my site immediately.

Cons

I would like to be able to add more review links than just one on follow up emails.

JS
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Jesse S.

Leisure, Travel & Tourism, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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This made my life so much easier

Reviewed 4 years ago

Speed of money flow and updated accounting is a breeze. The ability to adjust hops with minimal key strokes and everything automatically adjusts to our website is a life saver. And overall, the customer service is top notch.

Pros

The customization to suit the variety of needs for our little company. Once everything is plugged it only minimal administration is needed to keep everything flowing.

Cons

The inability to not be able to make a tour private and only accessible via a password for guests.

Vendor response

Jesse, we are so glad Xola has been useful for your business. Thank you for the feedback on private tours. We're always seeking to improve our product and service so your feedback is super useful!

AR
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Verified reviewer

Maritime, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Disappointed with Xola

Reviewed 6 years ago
Pros

This platform is definitely affordable and in the beginning the customer service was great. From a clients prospective the interface is user friendly and visually appealing.

Cons

We started using Xola over 2 years ago and although a rough start, the service was on point and customer support was helpful and speeds when it came to fixing bugs and problems. Since then it seems as if they have restructured their company drastically. Getting customer support has become a challenge. In the beginning they assigned account managers, which was great. When you called Xola you could...

Vendor response

I am so sorry to hear your disappointment with Xola. First off let me say that responding to our customer is our number one priority, so I will forward this onto our Customer Success Manager to look at. We know that setting up a platform can be stressful and we want to make your experience as stress free as possible. Please let us know if you are still having problems with your buttons and I will personally look at them and get them into the right hands for modifications. Again thank you for taking the time to leave this review, it helps us grow as a company when we can examine our weak points from the eyes of our customers.

RD
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Randi D.

Entertainment, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Satisfied

Reviewed 4 years ago
Pros

It is easy to use, easy to teach to staff, and I enjoy most features.

Cons

I haven't found anything I don't like thus far.

Vendor response

Hi Randi- So glad you find Xola easy to use. Thanks for taking the time to write a review! Best, Sophie

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Wes H.

Entertainment, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to Use, Great Customer Service, Could Improve on Reporting Tools

Reviewed 5 years ago

Overall, we've been very happy as a Xola client!

Pros

Xola features a great online dashboard and an open API for easy integration. Customer service is fantastic; I've always gotten very quick responses via online chat and opening tickets with the company's IT team.

Cons

The reporting and analytics tools have lots of room for improvement. Xola has a lot of data to work with, but clients can only see a limited amount of it via the online dashboard. Luckily the API is a great resource for retrieving data, but obviously not as easy to use as an improved reporting dashboard would be.

Vendor response

Thank you for the feedback! We are glad to see you are enjoying Xola. Our team is constantly working on new features and reporting is one of them. We recently came out with our Custom Reporting tool, that I hope is helping you retrieve more data. I will be reaching out soon to get more feedback from you on what you are wanting to see so I can report this to our team. Look forward to talking to you soon. -Jessica

Xola FAQs

Q. What type of pricing plans does Xola offer?

Xola has the following pricing plans:
Starting from: $199.00
Pricing model: One Time License, Free
Free Trial: Available


Q. Who are the typical users of Xola?

Xola has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does Xola support?

Xola supports the following languages:
English, French, Japanese, Spanish


Q. Does Xola support mobile devices?

Xola supports the following devices:
Android, iPad, iPhone


Q. Does Xola offer an API?

Yes, Xola has an API available for use.


Q. What other apps does Xola integrate with?

Xola integrates with the following applications:
authorize.net, Constant Contact, Google Analytics 360, Zapier, Gmail, WordPress, Stripe, Slack, Google Ads, Meta for Business, Google Calendar, Mailchimp, Xero, HubSpot CRM


Q. What level of support does Xola offer?

Xola offers the following support options:
24/7 (Live rep), Knowledge Base, Chat, FAQs/Forum, Phone Support, Email/Help Desk

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