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Top Rated Contact Center Software with Call Recording in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

Call recording enables comprehensive tracking and analysis of customer interactions. It supports quality assurance, compliance, training, and dispute resolution by providing accessible, accurate records of calls. This helps improve service and meet regulatory requirements. Our reviewers in contact center software rated this feature as highly important.

3 Best Contact Center Software with Call Recording

  • Aircall - Highest rated for call recording
  • Zendesk Suite
  • CallHippo

See other top Contact Center products with call recording

How we picked the 3 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the contact center software category. They also needed to have sufficient reviews about call recording, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for call recording based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 3 best products

Aircall logo

Aircall

4.2
(458)
visit website

User insights about the call recording feature

Reviewers appreciate Aircall's call recording capabilities for their reliability and good audio quality. They find it helpful for quality assurance, training, and resolving customer disputes. Users report that the integration with CRMs like Hubspot and Kustomer enhances its utility. They say the ability to search and locate recordings could be improved, but overall, it is a valuable tool for reviewing calls and improving performance. They also mention upcoming features like speech-to-text transcription as promising enhancements.
“Call recording is very convenient for both Customer Success and Sales teams. It is critical for coaching. It also helps when following up with customer support requests. Aircall's call recording works very well. It is possible to accelerate the recording, and I hear Aircall will soon release a speech-to-text transcription feature, which we're really looking forward to. ”
LW

Laurène W.

Head of Customer Success

“Call recordings are reliable and of good quality. Searching and locating call recordings inside the AirCall UI could be easier, but is not prohibitive. External development can also be used to tailor collecting and compiling recordings.”
JC

Jared C.

Business Data Analyst

Contact Center key features coverage

Aircall offers 5 out of the 5 key features for Contact Center software identified by reviewers:

Call Center Management4.2
Call Monitoring4.4
Multi-Channel Communication4.6
Computer Telephony Integration4.3
Reporting/Analytics4.2

Pros and cons based on 458 verified reviews

54% of users rated Aircall 5 out of 5 stars, while 8% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 458 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Enhanced performance tracking

Comprehensive call recording features

Cons:

High costs and hidden fees

See pros and cons details

Pricing

Starting price:$40 flat rate/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Zendesk Suite logo

Zendesk Suite

4.4
(4K)
visit website

User insights about the call recording feature

Reviewers highlight Zendesk Suite's call recording as an effective tool for quality assurance and compliance. They appreciate the automatic creation of support tickets with attached audio recordings, which simplifies follow-ups. Users report the recordings are clear and easy to access, aiding in training and performance evaluation. They mention occasional issues with incomplete recordings but generally find the feature beneficial for reviewing customer interactions and maintaining service quality. They also value the integration with other Zendesk functionalities for a seamless experience.
“As a user of Zendesk Suite, the call recording function has a significant impact on my work. This feature allows me to easily record, store, and review all of my call center interactions, providing me with a comprehensive view of my customer interactions.”
Verified reviewer profile picture

Maximiliano B.

Sales

“One feature of Zendesk I love is how (upon receiving an incoming Support call) it automatically creates a Support Ticket with the audio recording attached for every call. Makes following up and picking up cases where a call left off simple.”
Verified reviewer profile picture

Pat W.

Customer Support Manager

Contact Center key features coverage

Zendesk Suite offers 5 out of the 5 key features for Contact Center software identified by reviewers:

Call Center Management4.6
Call Monitoring4.5
Multi-Channel Communication4.2
Computer Telephony Integration4.5
Reporting/Analytics4.2

Pros and cons based on 4,067 verified reviews

56% of users rated Zendesk Suite 5 out of 5 stars, while 3% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 4,067 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Efficient client support

Comprehensive issue tracking

Robust customer support

Effective team management

Streamlined helpdesk support

Cons:

High costs and confusing pricing

Slow performance speed

Challenges in data management

Inconsistent issue resolution

Limited email management

See pros and cons details

Pricing

Starting price:$39 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

CallHippo logo
4.4
(674)

User insights about the call recording feature

Users find CallHippo's call recording feature very useful for downloading and storing voice files on the cloud. They report it is easy to track and access recordings, which helps in quality control and training. Reviewers indicate the audio quality could be improved and express a desire for better CRM integration. They appreciate the automatic recording and distribution via email, which aids in responding to calls as needed. They say it is particularly helpful in fields like recruiting and customer service.
“This is very useful feature as you can download the voice file just after completing the call, furthermore all the calls are being saved over the cloud so you can download the voice files as per your requirement”
HP

Harsh P.

Asst. Manager

“We do not have a dedicated staff for our Help Desk. Having the calls recorded and distributed via email allows us to respond on an as-needed basis.”
DG

Dave G.

IT Manager

Contact Center key features coverage

CallHippo offers 5 out of the 5 key features for Contact Center software identified by reviewers:

Call Center Management4.5
Call Monitoring4.5
Multi-Channel Communication4.6
Computer Telephony Integration4.5
Reporting/Analytics4.4

Pros and cons based on 674 verified reviews

64% of users rated CallHippo 5 out of 5 stars, while 7% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 674 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Responsive customer assistance

Effective team management tools

Efficient issue resolution

Easy setup process

Cons:

Complicated refund policy

Confusing and misleading pricing

Inconsistent call service

See pros and cons details

Pricing

Starting price:$1 per user/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Other Top Rated Contact Center Software with Call Recording in 2026

Zoom Phone logo

Zoom Phone

Cloud-based business phone system

visit website
Zoom Phone is a cloud VoIP phone software designed for businesses of all sizes. With a streamlined administration interface and secure voice calls, Zoom Phone offers a flexible solution for remote workforces. It also features global coverage, virtual phone numbers, fixed VoIP, cloud PBX, multi-line phone systems, and a Zoom Phone API, among other functionalities.

Read more about Zoom Phone

Users also considered
DialedIn CCaaS logo

DialedIn CCaaS

Category Leaders

Cloud-based contact center solution to streamline operations

visit website
Contact center efficiency software including predictive dialers, intelligent routing, multi-CRM integration and real-time analytics.

Read more about DialedIn CCaaS

Users also considered
3CX logo

3CX

Web & mobile-based (Android, iOS) communications system.

visit website
3CX integrates call center features that help you satisfy the most demanding of customers. CRM integration and call work flows eliminate tedious and time intensive tasks. With the 3CX Live Chat plugin your agents can chat, video and call with your website visitors in real-time.

Read more about 3CX

Users also considered
Aircall logo

Aircall

AI powered customer communications platform

visit website
Make every phone conversation matter and give time back to your reps with 100+ CRM, helpdesk, and software integrations.

Read more about Aircall

Users also considered
CallTools logo

CallTools

Category Leaders

All-in-one predictive dialer & inbound call center solution

visit website
CallTools is an all-in-one call center solution offering an outbound power dialer & inbound call center with live agent monitoring, skill-based routing, & more. Unlimited Minutes on Predictive, Power, and Preview Dialer with Built-In Web Phone, CRM, and Dedicated In-House Support Team. Call us now!

Read more about CallTools

Users also considered
LiveAgent logo

LiveAgent

Category Leaders

TitanHQ and Redstor powered by CyberSentriq

visit website
LiveAgent is a cloud contact center / Help desk software. It helps businesses manage all customer interactions with multichannel ticket management in a single platform. LiveAgent is a leader in delivering exceptional experiences to clients.

Start with a 1 month free trial, no credit card required.

Read more about LiveAgent

Users also considered
Dialpad Ai Contact Center logo

Dialpad Ai Contact Center

(0)

Cloud-based contact center solution for customer support

visit website
Dialpad Ai Contact Center is a customer service software that allows support teams to engage with customers and resolve queries. The platform also helps managers to monitor customer service calls and agent performance in order to identify areas for improvement. Features of the cloud-based software include smart call routing, omnichannel management, call recording, real-time reporting, and more.

Read more about Dialpad Ai Contact Center

Users also considered
Zendesk Suite logo

Zendesk Suite

AI powered customer service across all channels

visit website
Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history.

Read more about Zendesk Suite

Users also considered
CTM logo

CTM

Conversation analytics for marketing attribution

visit website
CTM provides conversation analytics software that helps businesses track which marketing campaigns drive conversions across calls, chats, forms, and texts. The platform features AI-driven insights that analyze customer conversations to uncover preferences and behaviors, while offering workflow automation tools to streamline sales pipelines through intelligent call routing and lead management capabilities.

Read more about CTM

Users also considered
Ricochet360 logo

Ricochet360

Category Leaders

Customer relationship management and auto dialer solution

visit website
Ricochet360 is an all-in-one auto-dialer, CRM, lead management, and marketing automation platform designed for both inbound and outbound agents looking for a competitive advantage. It enables teams to call a new lead in one second, nurture and engage prospects throughout the entire sales process, and automate most of the daily workflows.

Read more about Ricochet360

Users also considered
Ultatel Cloud Business Phone System logo

Ultatel Cloud Business Phone System

ULTATEL | Phone and Teleommunication Solutions For Business

visit website
ULTATEL is a leading and innovating provider of cloud-based telecommunications. We help your business unify voice, chat, and video in a single user-friendly platform.

Read more about Ultatel Cloud Business Phone System

Users also considered
USAN Contact Suite for Amazon Connect logo

USAN Contact Suite for Amazon Connect

Extending the power and breadth of Amazon Connect

visit website
Contact Suite is a critical component of any Amazon Connect implementation. It consists of natively built solutions that extend the power and
functionality of Amazon Connect. These solutions require no integration effort and work in tandem with Amazon Connect. Agent Desktop, Dialer, Chat, Email

Read more about USAN Contact Suite for Amazon Connect

Users also considered
CloudTalk logo

CloudTalk

Cloud-based call center software for sales and support teams

visit website
CloudTalk is a cloud contact center built for modern companies. Make things easier for your sales and customer support teams with 70+ advanced features and easy-to-setup integrations with your existing business software. It’s the perfect phone system for scaling companies. Try a FREE 14-day trial.

Read more about CloudTalk

Users also considered
Webex Suite logo

One app for everything. And everyone.

Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.

Read more about Webex Suite

Users also considered
Zoho Desk logo
Category Leaders

Customer service software for businesses of all sizes

Zoho Desk is a web and mobile-based customer service software that enables businesses of all sizes and types to deliver customer support, empower agents, and maintain operations.

Read more about Zoho Desk

Users also considered
Ringover logo
Category Leaders

100% cloud phone for startups and SMEs

Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

Read more about Ringover

Users also considered
Nextiva logo
Category Leaders

AI-enabled solution to streamline business communication

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

Read more about Nextiva

Users also considered
Talkdesk logo

Cloud-based contact center & customer experience platform

Self-service management. One-click integrations with Salesforce, Zendesk, Desk.com and many others. No phones, hardware, downloads or coding required.

Read more about Talkdesk

Users also considered
Salesforce Service Cloud logo
Category Leaders

AI powered customer service management platform

Increase agent productivity and improve customer satisfaction with the world’s #1 customer support application, Service Cloud Lightning from Salesforce.

Read more about Salesforce Service Cloud

Users also considered
RingEX logo

RingEX - AI meets trusted communications

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

Read more about RingEX

Users also considered
GoTo Connect logo

The first-ever truly unified voice and video solution.

GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone.

Read more about GoTo Connect

Users also considered
CallHippo logo

Cloud-based phone system for sales, support & growing teams

CallHippo is a Cloud Based Contact Center Solution that is easy-to-use while offering robust functionality with advanced features, extensive reporting, and seamless integrations to empower sales and service teams to have effective conversations with customers. 24x7 World Class Support. Instant Setup

Read more about CallHippo

Users also considered
Bitrix24 logo

All in one business management workspace

Bitrix24 #1 free CRM, contact and call center software used by over 12 million companies. 100% free for unlimited users. Cloud and open source.

Read more about Bitrix24

Users also considered
Convin logo

3X your contact center performance with Convin.

Convin is a contact center-focused Full-Stack Conversations QA platform powered by AI. Conversation analysis provides last-mile agent coaching, winning behavior analysis, and 100% omnichannel conversation audit.

Read more about Convin

Users also considered
Twilio logo

Build, Scale, and Operate Customized Communication Solutions

Twilio offers an API for phone services enabling companies to make and receive phone calls and send and receive text messages. It allows programmers to integrate various communication methods and to use existing web development skills and codes to solve communication problems.

Read more about Twilio

Users also considered

Key features for Contact Center software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Call Center Management: Reviewers appreciate features that support agent supervision, workflow creation, and performance tracking. Real-time monitoring, speech analytics, and CRM integration are also highly valued. 92% of reviewers rated this feature as important or highly important.
  • Call Monitoring: Users highlight real-time call monitoring, live coaching, and quality assurance capabilities. The ability to provide feedback and ensure compliance is crucial for supervisors. 91% of reviewers rated this feature as important or highly important.
  • Multi-Channel Communication: Reviewers value the ability to manage various communication channels in one platform, enhancing customer experience and improving efficiency. Omnichannel support is essential for diverse campaigns. 90% of reviewers rated this feature as important or highly important.
  • Computer Telephony Integration: Reviewers appreciate the integration with CRM systems, which centralizes customer information and streamlines call handling. Features like click-to-dial and remote work flexibility are also noted. 87% of reviewers rated this feature as important or highly important.
  • Reporting/Analytics: Users emphasize the importance of detailed and customizable reports for performance analysis and decision-making. Real-time data and historical reporting are key features. 86% of reviewers rated this feature as important or highly important.