getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Table of Contents

Top Rated Customer Engagement Software with Customer Database in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

A customer database centralizes and organizes customer information, enabling personalized interactions and targeted marketing. It helps track customer history, preferences, and communication, improving relationship management and increasing sales. Our reviewers in customer engagement software rated this feature as important.

5 Best Customer Engagement Software with Customer Database

Product
User rating
Starting price
Zoho CRM logo
4.3
(6.9K)
14
per user/per month
visit website
Zendesk Suite logo
4.4
(4K)
39
per user/per month
visit website
LiveChat logo
4.6
(1.7K)
25
per user/per month
learn more
Salesforce Service Cloud logo
4.5
(816)
25
per user/per month
learn more
Pipedrive logo
4.5
(3K)
19
per user/per month
learn more

See other top Customer Engagement products with customer database

How we picked the 5 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the Customer Engagement software category. They also needed to have sufficient reviews about customer database, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for customer database, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 5 best products

Zoho CRM logo

Zoho CRM

Reviews Sentiment
 
 
 
1-2(252)
3-4(3,152)
5(3,560)
Key Features
Content Management4.2
Engagement Tracking4.6

User insights about the customer database feature

Users find Zoho CRM's customer database highly valuable for its ease of use, customizability, and cloud-based accessibility. They appreciate the ability to manage customer data from anywhere, integrate with other software, and create custom reports. Reviewers also highlight its effectiveness in organizing customer information, tracking interactions, and supporting marketing campaigns.
Verified reviewer profile picture

See related user reviews

“ a customer database in Zoho CRM is vital for effective customer relationship management. It streamlines operations, enhances customer interactions, supports data-driven decision-making, and contributes to the overall success and growth of your business.”
Verified reviewer profile picture

Mohammed M.

Assistant manager

“Zoho CRM helps you manage your customer database and effectively utilize it to communicate offers, discounts etc to your customers.”
RR

Rouf R.

Digital Account Manager

Starting price
14per user /
per month
visit website
Pros and Cons based on 6,964 verified reviews
Verified reviewer profile picture

Comprehensive sales management

Efficient client management

Effective customer tracking

Robust lead management

Scalable for various business sizes

Frequent user issues

Inadequate customer support

Outdated user interface design

Need for performance improvements

Complicated navigation

See pros and cons details
Zendesk Suite logo

Zendesk Suite

Reviews Sentiment
 
 
 
1-2(117)
3-4(1,681)
5(2,272)
Key Features
Content Management4.2
Engagement Tracking

User insights about the customer database feature

Reviewers indicate that Zendesk Suite's customer database is user-friendly and efficient for organizing and managing customer information. They value its integration capabilities with other CRM applications like Salesforce and Netsuite. Users appreciate the ease of accessing customer data, logging interactions, and providing personalized support, which enhances overall customer service.
Verified reviewer profile picture
Verified reviewer profile picture

See related user reviews

“Customer Database is fairly wonderful when I use Zendesk Suite. I can easily track and manage each Customer efficiently and have no issues doing so. ”
Verified reviewer profile picture

Kalina B.

Freelance and Human resources

“Customer Database allows us to effectively organize and manage customer information, making it easy to provide personalized support.”
Verified reviewer profile picture

Ahmed A.

Founder, Biomedical Engineer & Data Scientist

Starting price
39per user /
per month
visit website
Pros and Cons based on 4,070 verified reviews
Verified reviewer profile picture
Verified reviewer profile picture

Efficient client support

Comprehensive issue tracking

Robust customer support

Effective team management

Streamlined helpdesk support

High costs and confusing pricing

Slow performance speed

Challenges in data management

Inconsistent issue resolution

Limited email management

See pros and cons details
LiveChat logo
Reviews Sentiment
 
 
 
1-2(19)
3-4(490)
5(1,204)
Key Features
Content Management --
Engagement Tracking4.5

User insights about the customer database feature

Reviewers highlight LiveChat's customer database for its ease of use, security, and comprehensive customer information storage. They appreciate its ability to track customer interactions, manage data in one centralized location, and support targeted marketing campaigns. Users find it valuable for improving customer service and ensuring data privacy.
Verified reviewer profile picture

See related user reviews

“Overall this is perhaps the standout feature. Being ableTo track a person by email, knowing if they are logged into the site and having a list of all the chats associated with that name or email is extremely helpful in keeping track of timelines for inquiries/complaints and being able to manage quality control issues ”
DF

Devin F.

Owner

“This feature helps bussinesses to store ,organize,and track detailed information about their customers ,leads and prospects in one centralized location”
Verified reviewer profile picture

Karan G.

software devloper

Starting price
25per user /
per month
learn more
Pros and Cons based on 1,713 verified reviews
Verified reviewer profile picture

Effective team collaboration

Extensive integration options

Easy implementation process

Enhanced client communication

Seamless website integration

Frequent connection issues

High costs for small teams

Inconsistent issue resolution

Messaging limitations

See pros and cons details
Salesforce Service Cloud logo
Reviews Sentiment
 
 
 
1-2(16)
3-4(326)
5(474)
Key Features
Content Management4.7
Engagement Tracking

User insights about the customer database feature

Reviewers appreciate Salesforce Service Cloud's customer database for its ability to store and automatically link customer details, making follow-ups simple. They find it easy to keep an up-to-date database with customizable fields and integrations with other systems like Pendo. Users highlight the comprehensive information it provides, aiding in customer analysis and market research.

See related user reviews

“If a customer has contacted us before then their details are stored on our system and automatically linked to the customer every time they contact us from the same address or contact number, this makes it simple for our agent to follow up on existing queries or previous contact reasons.”
NM

Nomfundo M.

QA assessor

“The customer database provides comprehensive information about customers and helps analyze their behavior and needs, and Salesforce made it easy for us to use this feature that helped us a lot in the organization's work and helped in its success, development and completion of its practical and functional tasks in a short and fast time.”
AM

Aseel M.

Account

Starting price
25per user /
per month
learn more
Pros and Cons based on 816 verified reviews

Comprehensive client tracking

Enhanced team collaboration

Effective client management

Efficient tracking management

Insightful dashboard analytics

High cost concerns

Slow performance speed

Frequent technical issues

Complex user management

See pros and cons details
Pipedrive logo
Reviews Sentiment
 
 
 
1-2(61)
3-4(1,026)
5(1,955)
Key Features
Content Management4.8
Engagement Tracking

User insights about the customer database feature

Users report that Pipedrive's customer database is easy to use and centralizes all customer data, aiding in client management. They appreciate its ability to store large amounts of data, integrate with ERP systems, and track customer interactions. Reviewers find it helpful for managing leads and maintaining organized customer profiles.

See related user reviews

“ A large sum of databases can be stored on the system and be easily accessible by search name, mobile number or email address. Pipedrive also allows to save of email records send by email on Pipedrive system, this can be used for performance management as well”
Fn

Faisal n.

Client Relation

“It's been a real lifesaver. We've been able to track all our customer interactions and build lasting relationships with them. The database is also really easy to use - you can make new entries, edit old ones, and see the profiles of your best customers at a glance.”
BT

Brahim T.

Freelancer

Starting price
19per user /
per month
learn more
Pros and Cons based on 3,042 verified reviews

Efficient sales pipeline management

Intuitive and customizable interface

Customizable sales stages

Effective sales team management

Enhanced team collaboration

Limited reporting capabilities

Inefficient search and filter functions

Subpar contact management

Inconsistent user experience

Limited automation features

See pros and cons details

Other Top Rated Customer Engagement Software with Customer Database in 2026

Quizell logo

Quizell

Turn personalized product recommendations into sales!

visit website
Quizell fast-tracks e-commerce sales with personalized product recommendations. Create a quiz to discover your customers’ needs and lead them to solutions that work for them. Increase sales, reduce returns, and discover new opportunities for business growth.

Read more about Quizell

Users also considered
Sinch Engage logo

Sinch Engage

All-in-one messaging platform for SMS, MMS, RCS & WhatsApp

visit website
Sinch Engage (formerly MessageMedia) is an easy, all-in-one messaging platform made for building stronger customer relationships. With support for SMS, MMS, RCS & WhatsApp, we make it easy to engage customers on mobile channels they love—at scale. CRM-integrated, 100% security, 24/7 support. 

Read more about Sinch Engage

Users also considered
Tremendous logo

Tremendous

Digital rewards and payouts platform

visit website
Tremendous is the global payouts platform for businesses sending gift cards and rewards to drive customer engagement.

Read more about Tremendous

Users also considered
Preferred Patron Loyalty logo

Preferred Patron Loyalty

Innovative Loyalty Programs, Customer Engagement & Gift Card

visit website
Experience the power of a branded loyalty program with diverse promotions, including our exclusive WeatherSmart™ Intelligence. Recognize customer purchases and visits, boost retention, and drive growth. Stand out with innovative features that set your business apart.

Read more about Preferred Patron Loyalty

Users also considered
Alchemer logo

Alchemer

Customer experience management and online survey platform

visit website
The Alchemer Platform is the ideal solution for teams, departments, or for an entire organization looking to close the feedback loop with their customers and employees.

Read more about Alchemer

Users also considered
White Label Loyalty logo

White Label Loyalty

Simple solution for complex needs

visit website
White Label Loyalty helps you understand your customers, and deliver relevant reward experiences. Target your customers by getting to know them first. Get a complete overview of your customers with 1st-party data insights, which will drive your engagement and growth.

Read more about White Label Loyalty

Users also considered
Zoho Desk logo

Zoho Desk

Customer service software for businesses of all sizes

visit website
Zoho Desk helps you manage all customer interactions coming from multiple channels. Artificial Intelligence assistant, automate ticket management, measure satisfaction & customize support. Our free plan gives you 3 users free to help you get a head start with your customer service operations.

Read more about Zoho Desk

Users also considered
Coconut Software logo

Coconut Software

Empower financial advisors to deliver great advice.

visit website
At Coconut Software, we believe that connecting with your financial institution should feel as breezy as a day at the beach. That’s why we spent a decade building a platform that makes it effortless for customers to connect with representatives and easy for staff to deliver exceptional experiences.

Read more about Coconut Software

Users also considered
Zoho CRM Plus logo

Zoho CRM Plus

Unified Customer Experience platform

visit website
Zoho CRM Plus empowers businesses of all sizes with a unified customer experience platform that helps them engage with customers across all stages of their lifecycle and turn them into valuable brand advocates. Key features include unified sales, marketing, and customer service, omnichannel customer

Read more about Zoho CRM Plus

Users also considered
Zoho CRM logo

Zoho CRM

Customer relationship management solution

visit website
Connect in real time with customers and prospects, across all channels. From email to phone, live chat, and even social media, stay in touch anytime, anywhere with an Omnichannel CRM like Zoho.

Read more about Zoho CRM

Users also considered
OnRamp logo

OnRamp

B2B organizations with high-touch customer onboarding

visit website
OnRamp is dynamic customer onboarding software that helps onboarding managers make any high-touch customer onboarding process simple.

Read more about OnRamp

Users also considered
USAN Contact Suite for Amazon Connect logo

USAN Contact Suite for Amazon Connect

Extending the power and breadth of Amazon Connect

visit website
Contact Suite is a critical component of any Amazon Connect implementation. It consists of natively built solutions that extend the power and
functionality of Amazon Connect. These solutions require no integration effort and work in tandem with Amazon Connect. Agent Desktop, Dialer, Chat, Email

Read more about USAN Contact Suite for Amazon Connect

Users also considered
Zendesk Suite logo

Zendesk Suite

AI powered customer service across all channels

visit website
Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history.

Read more about Zendesk Suite

Users also considered
Freshdesk logo

Freshdesk

Online helpdesk system and customer service software

visit website
Freshdesk is a cloud-based customer service software that helps businesses of all sizes engage with customers across email, phone, chat, and social media effortlessly.

Read more about Freshdesk

Users also considered
ReviewInc logo

ReviewInc

Reputation management and customer experience software unite

visit website
ReviewInc is reputation management software and customer experience tools in one dashboard. designed to help businesses of all sizes handle, monitor, collect, and share customer reviews across multiple platforms such as Google, Facebook, and more.

Read more about ReviewInc

Users also considered
Pipedrive logo

Cloud-based CRM solution for salespeople

learn more
Pipedrive is a sales management tool that gets sales teams organized. It helps you focus on the activities that drive deals to close.

Read more about Pipedrive

Users also considered
Hootsuite logo

Social media management & scheduling for SMBs and enterprise

learn more
Hootsuite helps brands manage social media better, from the smallest businesses to the largest enterprises across CPG, finance, healthcare, tech, higher-ed, and government services.

Read more about Hootsuite

Users also considered
LiveAgent logo
Category Leaders

Multichannel Help Desk Solution with Powerful AI Features

learn more
LiveAgent is an omnichannel customer satisfaction solution. It helps businesses manage key customer interactions and customer support tickets from a single platform. LiveAgent is a leader in delivering exceptional customer experiences.

Start with a 1 month free trial, no credit card required.

Read more about LiveAgent

Users also considered
LiveChat logo

AI-based live chat for customer support and sales teams

learn more
Engage customers on your website and guide them through the sales process or provide them with an amazing customer service! Try LiveChat for 30 days for free!

Read more about LiveChat

Users also considered
EngageBay CRM logo
Category Leaders

Integrated sales & marketing software for growing teams

learn more
AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.

Read more about EngageBay CRM

Users also considered
Intercom logo

AI-powered customer service with helpdesk

learn more
Intercom is redefining how businesses support their customers using powerful messaging and automation

Read more about Intercom

Users also considered
TeamSupport logo

Cloud-based customer support solution for B2B SaaS

learn more
TeamSupport is an all-in-one, AI-driven platform for B2B SaaS that unites support ticketing, messaging, and live chat with insights and workflows for onboarding, churn prevention & upsell motions. Get a 365° view of customer health and start making data-driven decisions that build loyal customers.

Read more about TeamSupport

Users also considered
Lime Connect logo

Live chat and customer messaging for businesses of all sizes

learn more
Lime Connect is the leading GDPR-compliant software for messaging & automation that helps businesses transform customer communication.

Read more about Lime Connect

Users also considered
Salesforce Service Cloud logo

AI powered customer service management platform

learn more
Use Salesforce Service Cloud's customer self-service, online communities, live chat and social customer support features to improve online customer engagement.

Read more about Salesforce Service Cloud

Users also considered
monday CRM logo

Customer relationship management solution

learn more
Built on top of monday.com Work OS, monday CRM is a no-code, customizable solution that empowers managers and sales teams to take control of the entire sales cycle, from lead capturing and sales pipeline management to post-sales management such as client projects and client onboarding, all on one centralized platform. monday CRM is an ideal solution for small to medium-sized businesses, it is also a perfect match for small business owners, sales managers and teams.

Read more about monday CRM

Users also considered

Key features for Customer Engagement software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Content Management: Reviewers value the ease of creating, managing, and organizing various types of content, including knowledge bases, FAQs, and media libraries for better customer interaction. 95% of reviewers rated this feature as important or highly important.
  • Engagement Tracking: Reviewers highlight detailed insights into user interactions, campaign performance, and customer behavior, aiding in optimizing communication strategies and improving user engagement. 93% of reviewers rated this feature as important or highly important.
  • Activity Tracking: Reviewers find activity tracking useful for monitoring customer interactions, tracking performance, identifying issues, and optimizing strategies based on actionable insights. 90% of reviewers rated this feature as important or highly important.
  • Alerts/Notifications: Reviewers emphasize the importance of timely notifications for responding to customer inquiries, tracking tasks, and staying updated on relevant events and changes. 89% of reviewers rated this feature as important or highly important.
  • Reporting/Analytics: Reviewers value the comprehensive insights into customer interactions, campaign effectiveness, and user behavior, aiding in informed decision-making and strategic planning. 88% of reviewers rated this feature as important or highly important.