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Top Rated Customer Satisfaction Software with Jira

Last updated: May 2026

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43 software options

Zendesk Suite logo

Zendesk Suite

AI powered customer service across all channels

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Zendesk is the leading help desk software built for better customer experiences. Improve your CSAT scores by supporting your customers on any channel: text SMS, web, mobile app, phone, email, social media.

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Typeform logo

Typeform

Interactive form builder for data collection

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Understand how customers feel with surveys, real-time insights, and AI that surfaces trends and next steps.

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Intercom logo

Intercom

AI-powered customer service with helpdesk

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Intercom Customer Service Suite combines an AI agent called Fin with a helpdesk platform designed for customer service operations. The platform includes features such as omnichannel communication across phone, email, and live chat, an AI-enhanced inbox, ticketing system, and a knowledge hub for centralizing support content. Fin uses a patented AI architecture to resolve customer queries and can be trained on company procedures and policies for deployment across multiple channels.

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Survicate logo

Survicate

Collect, analyze, and act on customer feedback

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Survicate is a complete customer feedback platform to collect, analyze, and act on customer feedback. Run surveys across every digital touchpoint, from email and website to mobile apps. Use AI to easily analyze feedback across sources. Act on customer feedback with 40+ native integrations.

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LiveAgent logo

Multichannel Help Desk Solution with Powerful AI Features

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LiveAgent is a help desk and customer experience management software. It helps businesses manage customer interactions from a unified platform. LiveAgent is a leader in delivering personalized experiences and exceeding customer expectations.

Start with a 30-day free trial, no credit card required.

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Feedbucket logo

Website feedback and bug reporting tool

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Simplifying your design and development feedback process; with the Feedbucket tool a user can send annotated screenshots and screens recordings directly from the website. No installation needed, feedback collected and sent directly to the integrated project management tool.

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InputKit logo

InputKit, the best tool for an incredible experience.

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InputKit's mission is to help companies stand out from the competition by developing innovative software solutions.

With InputKit, get authentic feedback from your customers and employees to continoulsy improve your serivces. This will help you deliver the best experience possible!

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Userback logo

Understand what users want, and build what they love.

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Userback is a user feedback platform tailored for small teams, offering tools to capture feedback, survey users, and gather insights. Segment users, monitor interactions, and enhance product development effortlessly.

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VideoAsk logo

Get personal with face-to-face interactions: at scale

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VideoAsk lets you have one-to-one, asynchronous conversations with customers. It’s the perfect way to put a face to your name, build trust and forge personal connections, at scale.

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Hiver logo

Modern, AI help desk software built for fast teams.

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Hiver is a modern, AI customer service platform that helps teams measure and improve satisfaction. It offers customizable CSAT surveys that trigger at the right time, capture real-time feedback, and provide insights managers can use to train agents, track performance, and improve service quality.

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Simplesat logo

Simple and fun customer satisfaction surveys for SMBs.

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Simplesat is a cloud-based customer satisfaction survey solution that lets users set up one-click satisfaction surveys and distribute them to their customers. Users can embed CSAT and CES in email signatures or helpdesks, and send quarterly Net Promoter Score (NPS) surveys automatically via email.

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Harvestr logo

Product management platform for high-growth B2B SaaS.

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Harvestr is an all-in-one customer feedback management platform that helps companies build amazing products. Key features include customer feedback aggregation, feedback insights, problem prioritization and tracking. Harvestr integrates with all your tools (Zendesk, Intercom, Salesforce, Slack...).

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Retently logo

Net Promoter Score & customer feedback collection

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Retently is a tool for measuring and improving customer satisfaction and loyalty through Net Promoter Score surveys and feedback collection. With Retently businesses can collect customer feedback and analyze results through advanced analytics and reports in order to take corrective action.

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ProductMix logo

Product Owners Managers, Product People, Product Designers

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Leanbe is an AI-powered product management software that enables teams to make data-driven decisions from idea collection to announcement implementation. It streamlines the process, aligns teams for continuous growth, and bridges the gap between leaders and users through a single platform.

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XM for Customer Experience logo

Customer experience management (CXM) platform

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Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve the customer journey. Key features include personalized consumer insights, trend analysis, digital reputation management, and behavior-based predictions.

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Kustomer logo

Modern Customer Service Software For Customer-First Brands

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Kustomer is the omnichannel customer management platform focused on delivering standout experiences - not resolving tickets.

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Localyser logo

Turn online reviews into your most powerful marketing tool.

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We make it easy to track and reply to reviews across 75 of sources including Google, Yelp, UberEats, DoorDash, GlassDoor, Indeed, App Stores & more.

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Hotjar logo

Digital experience insights for any business selling online

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Happy, successful customers are the lifeblood of any business. Hotjar is all the tools and data you need to truly understand your users’ feelings and behavior. Join one million websites deeply understanding their users with Hotjar.

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Freshservice logo

A complete IT service management (ITSM) tool for business

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Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release, and knowledge management tools.

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Upvoty logo

Feedback management for SaaS businesses

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Upvoty is a customer satisfaction management platform to help businesses collect, centralize, and analyze feedback.

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Lime Connect logo

Live chat and customer messaging for businesses of all sizes

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Lime Connect is the leading GDPR-compliant software for messaging & automation that helps businesses transform customer communication.

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Noora logo

Learn what your users want you to build

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Collect user feedback, share your product roadmap, and announce product updates with Noora's portal or embeddable widgets.

Noora integrates with Jira, Intercom, Segment and 3,000+ tools through Zapier.

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Groove logo

Cloud-based helpdesk solution for small businesses

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Groove enables teams small or large to stay on the same page and provide there customers with the personalized experience they deserve.

Groove is built for growing teams. You’ll get everything you need to be more productive and make your customers happier, without the hassle of a complicated helpdesk.

And it’s a more personal experience for your customers…

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GetFeedback logo

Send better surveys. Collect better feedback.

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GetFeedback is easy-to-use online survey software designed to improve response rates.

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UseResponse logo

All-in-one Customer Support and Feedback Suite

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Organize online documentation, customer self-service and provide customer support with UseResponse's customer feedback software and help desk system.

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