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Top Rated Customer Success Software with Reporting/Analytics in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2026

Reporting and analytics provide actionable insights, track key performance indicators, and support strategic planning. They help identify areas for improvement, monitor customer engagement, and optimize overall customer experience and success. Our reviewers in customer success software rated this feature as important.

3 Best Customer Success Software with Reporting/Analytics

  • Zoho Desk - Highest rated for reporting/analytics
  • LiveAgent
  • Zendesk Suite

See other top Customer Success products with reporting/analytics

How we picked the 3 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the customer success software category. They also needed to have sufficient reviews about reporting/analytics, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for reporting/analytics based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 3 best products

Zoho Desk logo
4.5
(2.2K)

User insights about the reporting/analytics feature

Reviewers appreciate Zoho Desk's reporting and analytics capabilities for optimizing customer support and business operations. They find the predefined analytical data useful for evaluating engineer performance and tracking productivity. Users report that Zoho Desk integrates well with Zoho Analytics and Zoho CRM for a comprehensive view. They say the reports are user-friendly and powerful, aiding in SLA compliance and team performance reviews. Reviewers highlight the ease of monitoring live users and agent online time.
“Being able to see live users on the site, monitor agents online time within their Zoho accounts and much more really makes reporting and analytics useful for businesses of all sizes. This also supports the identification of areas in which changes must be made.”
MD

Matt D.

Owner

“This is really a wonderful feature of ZOho which gives to different reports and predefined analytical data based on performance of the engineers can be evaluated.”
Verified reviewer profile picture

Ravikumar K.

Director IT

Customer Success key features coverage

Zoho Desk offers 4 out of the 5 key features for Customer Success software identified by reviewers:

Customer Management4.3
Health Score
Task Management4.3
Activity Tracking4.2
Customer Database4.4

Pros and cons based on 2,211 verified reviews

59% of users rated Zoho Desk 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 2,211 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Enhanced productivity features

Effective team collaboration

Streamlined client interactions

Support for business expansion

Seamless CRM integration

Cons:

Slow performance issues

Notification management challenges

Email handling limitations

Complex user interface

See pros and cons details

Pricing

Starting price:$20 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

LiveAgent logo
4.7
(1.7K)

User insights about the reporting/analytics feature

Reviewers appreciate LiveAgent's reporting and analytics capabilities for tracking customer support success and engagement. They find the detailed analytics helpful for gaining insights into support services, including average ticket response times and client satisfaction. Users report that the comprehensive reports make it easy to track agent performance and improve communication. They say LiveAgent's reporting tools are valuable for analyzing past user experiences and enhancing overall customer support efficiency.
“I like it's provision of comprehensive reports for ease of Tracking data of all activities like how agents respond to queries and more”
MC

Medan C.

Writer

“We can determine how quickly we assist the clients and how satisfied the clients were with our service ”
Verified reviewer profile picture

Ric H.

Financial representative

Customer Success key features coverage

LiveAgent offers 4 out of the 5 key features for Customer Success software identified by reviewers:

Customer Management5.0
Health Score
Task Management4.8
Activity Tracking4.7
Customer Database4.5

Pros and cons based on 1,754 verified reviews

71% of users rated LiveAgent 5 out of 5 stars, while 0% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 1,754 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Unified social media management

Enhanced team coordination

Comprehensive client support

Centralized communication channels

Cons:

Frequent technical issues

Complex email management

Challenging call management

See pros and cons details

Pricing

Starting price:$15 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Zendesk Suite logo
4.4
(4K)

User insights about the reporting/analytics feature

Reviewers appreciate Zendesk Suite's reporting and analytics capabilities for providing valuable insights into customer behavior and preferences. They find the automated reports helpful for tracking employee workflow and agent performance. Users report that the dashboards simplify productivity tracking and SLA statistics. They say the integration with PowerBi enhances in-depth analysis. Reviewers highlight the real-time analytics available on the dashboard, although they note the complexity in setting up custom reports and the additional cost for advanced analytics.
“Setting up the reporting dashboard can be a little tricky and time consuming but other than the initial set up of what you want your reports on and how your dashboard looks, reporting is very detailed and easy. You can set up reports that'll run daily, weekly, etc. and this helps with not having to spend much time in retrieving the report. ”
Verified reviewer profile picture

Parker V.

Field Marketing Specialist

“Reporting/Analytics gives our team valuable insights into customer behavior and preferences, allowing us to make data-driven decisions.”
Verified reviewer profile picture

Ahmed A.

Founder, Biomedical Engineer & Data Scientist

Customer Success key features coverage

Zendesk Suite offers 5 out of the 5 key features for Customer Success software identified by reviewers:

Customer Management4.4
Health Score4.4
Task Management4.3
Activity Tracking4.4
Customer Database4.5

Pros and cons based on 4,072 verified reviews

56% of users rated Zendesk Suite 5 out of 5 stars, while 3% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 4,072 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Efficient client support

Comprehensive issue tracking

Robust customer support

Effective team management

Streamlined helpdesk support

Cons:

High costs and confusing pricing

Slow performance speed

Challenges in data management

Inconsistent issue resolution

Limited email management

See pros and cons details

Pricing

Starting price:$39 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Other Top Rated Customer Success Software with Reporting/Analytics in 2026

Zendesk Suite logo

Zendesk Suite

AI powered customer service across all channels

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Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history.

Read more about Zendesk Suite

Users also considered
ChurnZero logo

ChurnZero

Customer engagement & retention for subscription businesses

visit website
ChurnZero is a customer engagement & retention platform for customer success teams of subscription-based businesses to reduce churn & increase renewals

Read more about ChurnZero

Users also considered
Customerscore.io logo

Customerscore.io

Platform for uncovering upsell opportunities

visit website
Customerscore.io helps SaaS businesses prevent churn and spot upsell opportunities with data-driven insights and automation.

Read more about Customerscore.io

Users also considered
Thought Industries logo

Thought Industries

Leading Customer Learning & Intelligence Platform

visit website
Guide your customers to success with engaging online learning, recommended content, and moment of need training. \With the Thought Industries platform, you can build, deliver, and measure training programs throughout the customer lifecycle in one end-to-end suite – from onboarding to advocacy.

Read more about Thought Industries

Users also considered
Custify logo

Custify

Customer success solution for SaaS businesses

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Custify is a cloud-based customer success platform designed to help SaaS businesses manage customer engagement and churn rate in the recurring revenue model. Key features include KPI tracking, activity creation, task assignment, client communications, and audience segmentation.

Read more about Custify

Users also considered
Helpfruit logo

Helpfruit

AI chatbots and help pages with all the protections you need

visit website
Helpfruit: Give your customers the right answer at the right time with AI chatbots and help pages. Escalate to live chat if needed.

Read more about Helpfruit

Users also considered
Microcasting logo

Microcasting

AI-powered LMS to create, deliver & scale learning securely.

visit website
AI-powered Customer Experience & LMS Platform that helps Customer Success teams scale onboarding, support, and training. Reduce churn, drive adoption, and empower customers with self-service learning and real-time answers.

Read more about Microcasting

Users also considered
Zoho Desk logo

Zoho Desk

Customer service software for businesses of all sizes

visit website
Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use.

Read more about Zoho Desk

Users also considered
HubSpot Service Hub logo

HubSpot Service Hub

Cloud-based customer service solution for firms of all sizes

visit website
HubSpot Service Hub is a cloud-based customer service platform, which aims to simplify processes for managing customer queries & improving client engagement. It allows users to connect with customers via live chat, one-to-one customer communication, conversational bots, and more.

Read more about HubSpot Service Hub

Users also considered
Pipedrive logo

Pipedrive

Cloud-based CRM solution for salespeople

visit website
Pipedrive is a web-based sales CRM solution that helps sales teams of all sizes and industries close more deals. Pipedrive lets salespeople, business owners and everyone in between focus on selling with its customizable sales pipelines, real-time insights and AI-based features.

Read more about Pipedrive

Users also considered
OnRamp logo

OnRamp

B2B organizations with high-touch customer onboarding

visit website
OnRamp is dynamic customer onboarding software that helps you turn any high-touch customer process into a simple, guided experience. With OnRamp, customer onboarding and implementation managers can actually do more with less and deliver white-glove onboarding and enablement at scale.

Read more about OnRamp

Users also considered
DVSAnalytics Workforce Optimization logo

DVSAnalytics Workforce Optimization

Improve Your Contact Center Customer Experience

Improving Contact Center performance is the primary reason organizations choose to invest in a workforce optimization solution.

Read more about DVSAnalytics Workforce Optimization

Users also considered
USU Knowledge Management logo

USU Knowledge Management

Knowledge Management Platform for Customer Service

USU Knowledge Management is a knowledge management platform designed to centralize the internal knowledge of a company in a single & accessible database. It features supports AI-powered search, inter-agent chat, e-learning, social media management, feedback management, & more.

Read more about USU Knowledge Management

Users also considered
Jeeva logo

Jeeva

(0)

help leaders transform their companies into customer-centric

Early warning system that helps businesses leverage artificial intelligence (AI) technology to provide customer support teams with actionable insights and automation, enabling them to increase upsells and enhance customer experience.

Read more about Jeeva

Users also considered
Zight logo

Zight

Share information faster with visual context.

Provide the context and clarity needed without playing musical calendars. Use Zight to create video recordings and screen captures to use for training and onboarding, support and troubleshooting, giving regular updates or presentations, and relationship building.

Read more about Zight

Users also considered
NiceJob logo

NiceJob

Reputation marketing with reviews, social & SEO tools

NiceJob is the easiest way to get more great reviews, referrals and sales. We help businesses get the reputation they deserve! We also help your website convert more leads and improve your SEO!

Read more about NiceJob

Users also considered
Salesforce Starter logo

Salesforce Starter

Customer relationship management tool for SMBs

Salesforce Starter is an all-in-one CRM suite designed to help growing businesses organize data, manage customer relationships, and gain valuable insights. The solution brings together marketing, sales, service, and commerce tools in a single platform.

Read more about Salesforce Starter

Users also considered
Surfboard logo

Surfboard

Support team scheduling, made simple.

Surfboard is a scheduling & shift planning software platform for customer success teams.

Get shift planning, scheduling, forecasting & communication in one place, for £10 per month.

Read more about Surfboard

Users also considered
Emojot logo

Emojot

All-in-one platform for customer-centric transformation

Optimizes customer relationships, boosts retention, identifies upselling opportunities, and streamlines customer onboarding processes.

Read more about Emojot

Users also considered
Groove logo

Groove

Cloud-based helpdesk solution for small businesses

Groove enables teams small or large to stay on the same page and provide there customers with the personalized experience they deserve.

Groove is built for growing teams. You’ll get everything you need to be more productive and make your customers happier, without the hassle of a complicated helpdesk.

And it’s a more personal experience for your customers…

Read more about Groove

Users also considered
Bonder logo

Bonder

Instant Support

Bonder is a web-based after-sales/customer support solution that helps your customers, partners and employees where it matters most: at the product.

Read more about Bonder

Users also considered
Textline logo

Textline

Cloud-based plug-and-play text messaging software

Textline is a plug-and-play text messaging software designed to help businesses securely communicate with clients using various phone numbers. The Health Insurance Portability and Accountability Act (HIPAA)-compliant platform enables healthcare providers to obtain, document, and store patient consent using built-in automation capabilities.

Read more about Textline

Users also considered
AppFollow logo

AppFollow

Understand and elevate your app’s reputation.

AppFollow is an integrated solution that makes monitoring, analyzing, and elevating your app's reputation easy!

Read more about AppFollow

Users also considered
Missive logo

Missive

Collaborative inbox for teams

Missive is a team inbox and chat tool that helps teams to collaborate across email, SMS, WhatsApp, Twitter, and other communication channels. The inbox provides a business-first collaborative experience.

Read more about Missive

Users also considered
Bettermode logo

Bettermode

All-in-one community platform for branded communities

Bettermode is an all-in-one community platform that lets you unify knowledge base, Q&A, and resource center in one place to drive customer success and retention. Enable your customers to share feedback, participate in ideation, access key resources, help peers, and find solutions in your community.

Read more about Bettermode

Users also considered

Key features for Customer Success software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Customer Management: Reviewers value the ability to track customer interactions, manage relationships, and centralize customer data, leading to higher engagement and satisfaction. 96% of reviewers rated this feature as important or highly important.
  • Health Score: Users highlight the importance of health scores for monitoring client status, predicting churn, and prioritizing tasks based on visual indicators. 92% of reviewers rated this feature as important or highly important.
  • Task Management: Users appreciate task management for organizing responsibilities, setting reminders, and enhancing team coordination, especially during complex projects. 92% of reviewers rated this feature as important or highly important.
  • Activity Tracking: Users find activity tracking essential for monitoring interactions, improving workflows, and maintaining comprehensive records of customer engagements. 89% of reviewers rated this feature as important or highly important.
  • Customer Database: Reviewers appreciate the centralized storage of customer data, which enables personalized interactions, targeted marketing, and improved relationship management. 89% of reviewers rated this feature as important or highly important.