getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Table of Contents

usersusersusers

Talk with us for a free 15-min consultation

Expert advisors like Chase, who have helped 1,000+ companies, can find the right software for your needs.

Top Rated Customer Success Software with Reporting/Analytics in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: February 2026

Reporting and analytics provide actionable insights, track key performance indicators, and support strategic planning. They help identify areas for improvement, monitor customer engagement, and optimize overall customer experience and success. Our reviewers in customer success software rated this feature as important.

3 Best Customer Success Software with Reporting/Analytics

  • Zendesk Suite
  • Zoho Desk - Highest rated for reporting/analytics
  • LiveAgent

See other top Customer Success products with reporting/analytics

How we picked the 3 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the customer success software category. They also needed to have sufficient reviews about reporting/analytics, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for reporting/analytics based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 3 best products

Zendesk Suite logo

Zendesk Suite

4.4
(4K)
visit website

User insights about the reporting/analytics feature

Reviewers appreciate Zendesk Suite's reporting and analytics capabilities for providing valuable insights into customer behavior and preferences. They find the automated reports helpful for tracking employee workflow and agent performance. Users report that the dashboards simplify productivity tracking and SLA statistics. They say the integration with PowerBi enhances in-depth analysis. Reviewers highlight the real-time analytics available on the dashboard, although they note the complexity in setting up custom reports and the additional cost for advanced analytics.
“Setting up the reporting dashboard can be a little tricky and time consuming but other than the initial set up of what you want your reports on and how your dashboard looks, reporting is very detailed and easy. You can set up reports that'll run daily, weekly, etc. and this helps with not having to spend much time in retrieving the report. ”
Verified reviewer profile picture

Parker V.

Field Marketing Specialist

“Reporting/Analytics gives our team valuable insights into customer behavior and preferences, allowing us to make data-driven decisions.”
Verified reviewer profile picture

Ahmed A.

Founder, Biomedical Engineer & Data Scientist

Customer Success key features coverage

Zendesk Suite offers 5 out of the 5 key features for Customer Success software identified by reviewers:

Customer Management4.4
Health Score4.4
Task Management4.3
Activity Tracking4.4
Customer Database4.5

Pros and cons based on 4,066 verified reviews

56% of users rated Zendesk Suite 5 out of 5 stars, while 3% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 4,066 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Efficient client support

Comprehensive issue tracking

Robust customer support

Effective team management

Streamlined helpdesk support

Cons:

High costs and confusing pricing

Slow performance speed

Challenges in data management

Inconsistent issue resolution

Limited email management

See pros and cons details

Pricing

Starting price:$39 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Zoho Desk logo

Zoho Desk

4.5
(2.2K)
visit website

User insights about the reporting/analytics feature

Reviewers appreciate Zoho Desk's reporting and analytics capabilities for optimizing customer support and business operations. They find the predefined analytical data useful for evaluating engineer performance and tracking productivity. Users report that Zoho Desk integrates well with Zoho Analytics and Zoho CRM for a comprehensive view. They say the reports are user-friendly and powerful, aiding in SLA compliance and team performance reviews. Reviewers highlight the ease of monitoring live users and agent online time.
“Being able to see live users on the site, monitor agents online time within their Zoho accounts and much more really makes reporting and analytics useful for businesses of all sizes. This also supports the identification of areas in which changes must be made.”
MD

Matt D.

Owner

“This is really a wonderful feature of ZOho which gives to different reports and predefined analytical data based on performance of the engineers can be evaluated.”
Verified reviewer profile picture

Ravikumar K.

Director IT

Customer Success key features coverage

Zoho Desk offers 4 out of the 5 key features for Customer Success software identified by reviewers:

Customer Management4.3
Health Score
Task Management4.3
Activity Tracking4.2
Customer Database4.4

Pros and cons based on 2,208 verified reviews

59% of users rated Zoho Desk 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 2,208 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Enhanced productivity features

Effective team collaboration

Streamlined client interactions

Support for business expansion

Seamless CRM integration

Cons:

Slow performance issues

Notification management challenges

Email handling limitations

Complex user interface

See pros and cons details

Pricing

Starting price:$20 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

LiveAgent logo

LiveAgent

4.7
(1.7K)
visit website

User insights about the reporting/analytics feature

Reviewers appreciate LiveAgent's reporting and analytics capabilities for tracking customer support success and engagement. They find the detailed analytics helpful for gaining insights into support services, including average ticket response times and client satisfaction. Users report that the comprehensive reports make it easy to track agent performance and improve communication. They say LiveAgent's reporting tools are valuable for analyzing past user experiences and enhancing overall customer support efficiency.
“I like it's provision of comprehensive reports for ease of Tracking data of all activities like how agents respond to queries and more”
MC

Medan C.

Writer

“We can determine how quickly we assist the clients and how satisfied the clients were with our service ”
Verified reviewer profile picture

Ric H.

Financial representative

Customer Success key features coverage

LiveAgent offers 4 out of the 5 key features for Customer Success software identified by reviewers:

Customer Management5.0
Health Score
Task Management4.8
Activity Tracking4.7
Customer Database4.5

Pros and cons based on 1,748 verified reviews

71% of users rated LiveAgent 5 out of 5 stars, while 0% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 1,748 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Unified social media management

Enhanced team coordination

Comprehensive client support

Centralized communication channels

Cons:

Frequent technical issues

Complex email management

Challenging call management

See pros and cons details

Pricing

Starting price:$15 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Other Top Rated Customer Success Software with Reporting/Analytics in 2026

ChurnZero logo

ChurnZero

Customer engagement & retention for subscription businesses

visit website
ChurnZero is a customer engagement & retention platform for customer success teams of subscription-based businesses to reduce churn & increase renewals

Read more about ChurnZero

Users also considered
Customerscore.io logo

Customerscore.io

Platform for uncovering upsell opportunities

visit website
Customerscore.io helps SaaS businesses prevent churn and spot upsell opportunities with data-driven insights and automation.

Read more about Customerscore.io

Users also considered
Custify logo

Custify

Category Leaders

Customer success solution for SaaS businesses

visit website
Custify is a cloud-based customer success platform designed to help SaaS businesses manage customer engagement and churn rate in the recurring revenue model. Key features include KPI tracking, activity creation, task assignment, client communications, and audience segmentation.

Read more about Custify

Users also considered
Zendesk Suite logo

Zendesk Suite

Category Leaders

AI powered customer service across all channels

visit website
Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history.

Read more about Zendesk Suite

Users also considered
Zoho Desk logo

Zoho Desk

Category Leaders

Customer service software for businesses of all sizes

visit website
Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use.

Read more about Zoho Desk

Users also considered
OnRamp logo

OnRamp

B2B organizations with high-touch customer onboarding

visit website
OnRamp is dynamic customer onboarding software that helps you turn any high-touch customer process into a simple, guided experience. With OnRamp, customer onboarding and implementation managers can actually do more with less and deliver white-glove onboarding and enablement at scale.

Read more about OnRamp

Users also considered
Pipedrive logo

Pipedrive

Cloud-based CRM solution for salespeople

visit website
Pipedrive is a web-based sales CRM solution that helps sales teams of all sizes and industries close more deals. Pipedrive lets salespeople, business owners and everyone in between focus on selling with its customizable sales pipelines, real-time insights and AI-based features.

Read more about Pipedrive

Users also considered
HubSpot Service Hub logo

HubSpot Service Hub

Category Leaders

Cloud-based customer service solution for firms of all sizes

visit website
HubSpot Service Hub is a cloud-based customer service platform, which aims to simplify processes for managing customer queries & improving client engagement. It allows users to connect with customers via live chat, one-to-one customer communication, conversational bots, and more.

Read more about HubSpot Service Hub

Users also considered
Helpfruit logo

Helpfruit

AI chatbots and help pages with all the protections you need

visit website
Helpfruit: Give your customers the right answer at the right time with AI chatbots and help pages. Escalate to live chat if needed.

Read more about Helpfruit

Users also considered
Microcasting logo

Microcasting

AI-powered LMS to create, deliver & scale learning securely.

visit website
AI-powered Customer Experience & LMS Platform that helps Customer Success teams scale onboarding, support, and training. Reduce churn, drive adoption, and empower customers with self-service learning and real-time answers.

Read more about Microcasting

Users also considered
LiveChat logo

LiveChat

The AI-First Platform to Support Customers and Boost Sales

visit website
LiveChat is a scalable customer engagement platform that leverages AI to help growing businesses streamline communication and drive growth. It helps businesses connect with visitors in real-time, streamline support workflows, and drive higher conversion rates through personalized, smart engagement.

Read more about LiveChat

Users also considered
LiveAgent logo
Category Leaders

Multichannel customer care solution with an AI chatbot

LiveAgent is the ultimate help desk software over 138+ powerful features. It helps businesses manage multi channel communication via help desk tickets from a unified inbox. Join companies like BMW, Yamaha, and Huawei in CS excellence.
Start with a 1 Month free trial, no credit card required.

Read more about LiveAgent

Users also considered
EngageBay CRM logo

Integrated sales & marketing software for growing teams

AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.

Read more about EngageBay CRM

Users also considered
TeamSupport logo
Category Leaders

Cloud-based customer support solution for B2B SaaS

TeamSupport AI-driven Customer Success Software is an all-in-one platform, providing a 365° view of customer health. Unite your support, success & GTM teams with insights and workflows for onboarding, churn prevention & upsell motions, and more. Purpose-built for growth-stage B2B SaaS.

Read more about TeamSupport

Users also considered
eWay-CRM logo

Customer relationship management solution

eWay-CRM is a CRM plugin for Microsoft Outlook that helps companies manage customers, contacts, sales, projects and marketing. It contains apps for iOS and Android so that people can work on the go. There is also a web interface for those who prefer working from home or on Mac.

Read more about eWay-CRM

Users also considered
monday CRM logo

Customer relationship management solution

monday CRM lets you organize and streamline all your work, and ensure each of your clients gets the individualized treatment they deserve. Choose the best view to track your client relationships, how many deals each customer success rep has, or any other report that will help you work better.

Read more about monday CRM

Users also considered
Bitrix24 logo

All in one business management workspace

Bitrix24 #1 FREE customer success and customer relationship management platform used by 4 million businesses worldwide. It is available in cloud or on-premise with open source code access. Unlimited leads, deals, contacts, companies, quotes, invoices and appointment scheduling.

Read more about Bitrix24

Users also considered
Pipefy logo
Category Leaders

Design and automate business workflows in minutes.

From Onboarding to Support, track the progress of each customer and easily access the information of each demand. Pipefy enables to create a standard of execution according to the assistance each customer requires and make sure no step is missed.

Read more about Pipefy

Users also considered
NiceJob logo

Reputation marketing with reviews, social & SEO tools

NiceJob is the easiest way to get more great reviews, referrals and sales. We help businesses get the reputation they deserve! We also help your website convert more leads and improve your SEO!

Read more about NiceJob

Users also considered
Textline logo

Cloud-based plug-and-play text messaging software

Textline is a plug-and-play text messaging software designed to help businesses securely communicate with clients using various phone numbers. The Health Insurance Portability and Accountability Act (HIPAA)-compliant platform enables healthcare providers to obtain, document, and store patient consent using built-in automation capabilities.

Read more about Textline

Users also considered
Front logo
Category Leaders

AI-enabled customer service platform for collaboration

Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email.

Read more about Front

Users also considered
Mixmax logo

Email communication & sales productivity application

Mixmax is an email communication & sales productivity application designed to help businesses convert prospects into customers through Gmail, Google Inbox, Google Calendar, Salesforce & Pipedrive using 1-to-1 communication, personalized email, workflow automation, email tracking, CRM sync, & more

Read more about Mixmax

Users also considered
Agile CRM logo

Sales and marketing CRM for growing businesses

Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey

Read more about Agile CRM

Users also considered
Issuetrak logo

Issue tracking and workflow automation platform

Issuetrak is an issue tracking and workflow management software designed for service-driven industries including manufacturing, healthcare, and finance. The platform features omnichannel ticket submission, automated issue assignment, customizable task flows, and a comprehensive knowledge base for information management. Organizations can deploy Issuetrak either on-premises or via cloud hosting to streamline customer support operations and complaint management processes.

Read more about Issuetrak

Users also considered
Missive logo

Collaborative inbox for teams

Missive is a team inbox and chat tool that helps teams to collaborate across email, SMS, WhatsApp, Twitter, and other communication channels. The inbox provides a business-first collaborative experience.

Read more about Missive

Users also considered

Key features for Customer Success software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Customer Management: Reviewers value the ability to track customer interactions, manage relationships, and centralize customer data, leading to higher engagement and satisfaction. 96% of reviewers rated this feature as important or highly important.
  • Health Score: Users highlight the importance of health scores for monitoring client status, predicting churn, and prioritizing tasks based on visual indicators. 92% of reviewers rated this feature as important or highly important.
  • Task Management: Users appreciate task management for organizing responsibilities, setting reminders, and enhancing team coordination, especially during complex projects. 92% of reviewers rated this feature as important or highly important.
  • Activity Tracking: Users find activity tracking essential for monitoring interactions, improving workflows, and maintaining comprehensive records of customer engagements. 89% of reviewers rated this feature as important or highly important.
  • Customer Database: Reviewers appreciate the centralized storage of customer data, which enables personalized interactions, targeted marketing, and improved relationship management. 89% of reviewers rated this feature as important or highly important.