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Customer Success Software with SMS Messaging (2026)

Last updated: April 2026

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Key features of Customer Success Software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Customer Management: Reviewers value the ability to centralize customer data, streamline communication, and gain insights into customer needs and activities. 97% of reviewers rated this feature as important or highly important.
  • Health Score: Users highlight the importance of customizable health scores for monitoring client status and predicting churn effectively. 94% of reviewers rated this feature as important or highly important.
  • Customer Engagement: Reviewers appreciate features that facilitate active customer involvement, fostering loyalty, and providing valuable feedback for product development. 93% of reviewers rated this feature as important or highly important.
  • Task Management: Users find task management crucial for organizing and prioritizing tasks, improving project oversight, and ensuring timely completion. 91% of reviewers rated this feature as important or highly important.
  • Reporting/Analytics: Reviewers emphasize the utility of customizable reporting and analytics for informed decision-making and tracking key performance metrics. 91% of reviewers rated this feature as important or highly important.
  • Activity Tracking: Reviewers highlight the benefits of tracking activities to monitor performance, optimize strategies, and ensure consistent customer interactions. 89% of reviewers rated this feature as important or highly important.
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20 software options

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TeamSupport AI-driven Customer Success Software is an all-in-one platform, providing a 365° view of customer health. Unite your support, success & GTM teams with insights and workflows for onboarding, churn prevention & upsell motions, and more. Purpose-built for growth-stage B2B SaaS.

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Bitrix24 logo

All in one business management workspace

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Front logo
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Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email.

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Innovative Loyalty Programs, Customer Engagement & Gift Card

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Flexible Software. Focused Service.

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Vivantio provides customer service teams a flexible service optimization solution to meet and exceed customer expectations. Our platform combines CRM capabilities with the power of enterprise-level features so B2B service teams can improve service while reducing costs and serving happier customers.

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Channels logo

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Customer Success software designed to help your business grow and keep your customers satisfied. Channels makes it easy to connect no matter where your customers are from, with phone numbers from more than 60 countries and features such as an IVR, Toll-Free numbers, Call recordings, and Mobile App.

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Infobip logo

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Infobip is an omni-channel communications platform for customer support and engagement, which uses SMS, voice messages, email, and mobile app messaging. Features of the platform include customer profiling, custom payload tools, geolocation, chatbots, AI, event triggered actions, and more.

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Qiscus logo

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Qiscus is a powerful cloud-based customer communications management solution that enables enterprises to handle customer data, leads, omnichannel CRM, and customer engagement operations. It allows users to create a single view of your entire organization’s sales funnel so you can more effectively respond to prospects and leads, improve sales performance by real-time notifications and alerts, automate repetitive tasks, and save time through intelligent automation.

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ReFrame Engage logo
(0)

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ReFrame empowers the future of business by enabling context-aware solutions to connect with customers anywhere, anytime, and providing the best customer experience (CX) within a single powerful platform.

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