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Qualtrics   

277
Experience management platform
Qualtrics makes sophisticated research simple and empowers users to capture customer, product, brand & employee experience insight. Measure customer experience, track employee engagement, improve brand awareness and gather product feedback in a one powerful platform. Read more about Qualtrics
Experience management platform
Qualtrics makes sophisticated research simple and empowers users to capture customer, product, brand & employee experience insight. Measure customer experience, track employee engagement, improve brand awareness and gather product feedback in a one powerful platform. Read more about Qualtrics

Checkbox Survey   

4
Enterprise survey features without the enterprise price tag
Professional online survey software for individuals, teams and enterprises. Available in hosted and on-premises versions. Read more about Checkbox Survey
Enterprise survey features without the enterprise price tag
Professional online survey software for individuals, teams and enterprises. Available in hosted and on-premises versions. Read more about Checkbox Survey

Blue Enterprise Surveys   

7
Online survey & feedback collection tools
Implement Blue Surveys software to automate all feedback gathering initiatives and optimize employee and customer engagement. Read more about Blue Enterprise Surveys
Online survey & feedback collection tools
Implement Blue Surveys software to automate all feedback gathering initiatives and optimize employee and customer engagement. Read more about Blue Enterprise Surveys

SoGoSurvey   

568
Online survey, poll & quiz creation platform
SoGoSurvey is a cloud based software for the creation of online surveys, polls, quizzes, and forms with customization, distribution, and reporting tools. Read more about SoGoSurvey
Online survey, poll & quiz creation platform
SoGoSurvey is a cloud based software for the creation of online surveys, polls, quizzes, and forms with customization, distribution, and reporting tools. Read more about SoGoSurvey

Voxco Survey Software   

14
Flexible online survey software
A global leader in flexible online and mobile offline survey tools. Made for (and by) professional market researchers. Try the online sample survey today! Read more about Voxco Survey Software
Flexible online survey software
A global leader in flexible online and mobile offline survey tools. Made for (and by) professional market researchers. Try the online sample survey today! Read more about Voxco Survey Software

123FormBuilder   

81
Web forms: as easy as 1-2-3!
123FormBuilder is the fastest way to create professional forms for web and mobile. The drag & drop form editor makes it simple to build custom contact forms, surveys, registration forms and order forms in just minutes, using your browser. No coding skills required. Read more about 123FormBuilder
Web forms: as easy as 1-2-3!
123FormBuilder is the fastest way to create professional forms for web and mobile. The drag & drop form editor makes it simple to build custom contact forms, surveys, registration forms and order forms in just minutes, using your browser. No coding skills required. Read more about 123FormBuilder

Employee Pulse/Surveys   

24
Employee voice & survey platform to gain actionable insights
WorkTango enables companies to easily collect employee feedback for any purpose supporting insights into engagement and actionable insights for HR and leaders. Read more about Employee Pulse/Surveys
Employee voice & survey platform to gain actionable insights
WorkTango enables companies to easily collect employee feedback for any purpose supporting insights into engagement and actionable insights for HR and leaders. Read more about Employee Pulse/Surveys

Starred  

15
Customer feedback solution
Starred is a customer-friendly feedback solution that features pre-built questionnaires, multi-channel feedback, API & integrations, & more. Read more about Starred
Customer feedback solution
Starred is a customer-friendly feedback solution that features pre-built questionnaires, multi-channel feedback, API & integrations, & more. Read more about Starred

SurveyMonkey  

4,415
A market-leading survey platform.
Trusted by 98% of the Fortune 500 and used in over 350,000 organizations, SurveyMonkey’s People Powered Data platform gives millions of people around the world a way to turn feedback into action that drives growth and innovation. Learn more at surveymonkey. Read more about SurveyMonkeycom
A market-leading survey platform.
Trusted by 98% of the Fortune 500 and used in over 350,000 organizations, SurveyMonkey’s People Powered Data platform gives millions of people around the world a way to turn feedback into action that drives growth and innovation. Learn more at surveymonkey. Read more about SurveyMonkeycom

Hotjar  

213
Gain insights & feedback through website & mobile analytics
Through the provision of feedback & insights Hotjar allows developers, UI designers, analysts & digital marketers to identify opportunities for site improvement. Read more about Hotjar
Gain insights & feedback through website & mobile analytics
Through the provision of feedback & insights Hotjar allows developers, UI designers, analysts & digital marketers to identify opportunities for site improvement. Read more about Hotjar

Feedier  

113
Gamified customer engagement & feedback collection tool
Feedier is a customer survey and feedback collection tool designed to engage customers and gamify the feedback delivery process by incentivizing and rewarding customers for their time. Features include template & bot creation, customizable branding, campaign management, reports & analytics, & more. Read more about Feedier
Gamified customer engagement & feedback collection tool
Feedier is a customer survey and feedback collection tool designed to engage customers and gamify the feedback delivery process by incentivizing and rewarding customers for their time. Features include template & bot creation, customizable branding, campaign management, reports & analytics, & more. Read more about Feedier

AskNicely  

98
Collect real-time customer feedback using the NPS framework
AskNicely is customer feedback software that helps businesses improve customer experience and accelerate growth using the Net Promoter Score (NPS) framework. Read more about AskNicely
Collect real-time customer feedback using the NPS framework
AskNicely is customer feedback software that helps businesses improve customer experience and accelerate growth using the Net Promoter Score (NPS) framework. Read more about AskNicely

CheckMarket  

120
Cloud-based enterprise survey software solution
Cloud-based enterprise survey software solution. Users in more than 150 countries use CheckMarket to conduct beautiful surveys, get insights and act on the results. Read more about CheckMarket
Cloud-based enterprise survey software solution
Cloud-based enterprise survey software solution. Users in more than 150 countries use CheckMarket to conduct beautiful surveys, get insights and act on the results. Read more about CheckMarket

SmartSurvey  

49
Online survey & questionnaire tool
SmartSurvey is a cloud-based survey & questionnaire management tool which allows users to create, distribute, manage, and analyze responses to unlimited surveys. Read more about SmartSurvey
Online survey & questionnaire tool
SmartSurvey is a cloud-based survey & questionnaire management tool which allows users to create, distribute, manage, and analyze responses to unlimited surveys. Read more about SmartSurvey

GetFeedback  

36
Send better surveys. Collect better feedback.
Create modern, on-brand surveys in minutes that look great on every device. Analyze your results in real time or integrate with Salesforce for deeper insights. Read more about GetFeedback
Send better surveys. Collect better feedback.
Create modern, on-brand surveys in minutes that look great on every device. Analyze your results in real time or integrate with Salesforce for deeper insights. Read more about GetFeedback

MySurveyLab  

26
Survey software and questionnaire tool
Powerful surveys with real-time reports, integrations, multi-user and multi-language support. Read more about MySurveyLab
Survey software and questionnaire tool
Powerful surveys with real-time reports, integrations, multi-user and multi-language support. Read more about MySurveyLab

Poll Everywhere  

36
Poll and survey creation for audience/learner engagement
Poll Everywhere is a web-based audience response system that lets users, including event speakers, lecturers, teachers, and other presenters, embed interactive activities directly into their presentation. The audience can respond using a private response page, the Poll Everywhere app or via SMS. Read more about Poll Everywhere
Poll and survey creation for audience/learner engagement
Poll Everywhere is a web-based audience response system that lets users, including event speakers, lecturers, teachers, and other presenters, embed interactive activities directly into their presentation. The audience can respond using a private response page, the Poll Everywhere app or via SMS. Read more about Poll Everywhere

Enalyzer  

24
Unlimited survey creation platform hosted completely online
Enalyzer is an online survey creation platform that boasts an elegant design for crafting unlimited surveys from customizable templates and running rich reports. Read more about Enalyzer
Unlimited survey creation platform hosted completely online
Enalyzer is an online survey creation platform that boasts an elegant design for crafting unlimited surveys from customizable templates and running rich reports. Read more about Enalyzer

Startquestion  

18
Online survey creator and feedback collection
Startquestion is a web-based tool for creating surveys, quizzes, and forms to collect orders or registrations, study customers, evaluate employees, and more. Read more about Startquestion
Online survey creator and feedback collection
Startquestion is a web-based tool for creating surveys, quizzes, and forms to collect orders or registrations, study customers, evaluate employees, and more. Read more about Startquestion

Zonka Feedback  

5
Multi-channel survey & feedback platform
Zonka Feedback is a multi-channel survey & feedback platform which allows users to build survey forms, generate real-time reports, and receive instant alerts. Read more about Zonka Feedback
Multi-channel survey & feedback platform
Zonka Feedback is a multi-channel survey & feedback platform which allows users to build survey forms, generate real-time reports, and receive instant alerts. Read more about Zonka Feedback

Harvest Your Data  

3
Mobile app based survey data collection tool
Harvest Your Data is an online survey data collection tool designed for iPhone, iPad and Android mobile users for creating, sharing and collecting surveys. Read more about Harvest Your Data
Mobile app based survey data collection tool
Harvest Your Data is an online survey data collection tool designed for iPhone, iPad and Android mobile users for creating, sharing and collecting surveys. Read more about Harvest Your Data

Omniconvert  

7
Conversion rate optimization platform
Omniconvert is a full-stack conversion optimization tool that includes A/B testing, surveys and web personalization features. Read more about Omniconvert
Conversion rate optimization platform
Omniconvert is a full-stack conversion optimization tool that includes A/B testing, surveys and web personalization features. Read more about Omniconvert

Survey Galaxy  

4
Create and deploy online surveys and questionnaires
Survey Galaxy's online survey software allows you to create professional looking online surveys and questionnaires and deploy them via the Internet. It is fast, easy and low cost. No software to download, ideal for all types of surveys and questionnaires. Read more about Survey Galaxy Survey Galaxy is the survey tool that is suitable for all types of businesses, large and small, perfect for market research, customer feedback and employee satisfaction surveys.
Create and deploy online surveys and questionnaires
Survey Galaxy's online survey software allows you to create professional looking online surveys and questionnaires and deploy them via the Internet. It is fast, easy and low cost. No software to download, ideal for all types of surveys and questionnaires. Read more about Survey Galaxy Survey Galaxy is the survey tool that is suitable for all types of businesses, large and small, perfect for market research, customer feedback and employee satisfaction surveys.

Eval&GO  

1
Online survey, questionnaire & market research solution
Eval&GO is a cloud-based survey and questionnaire solution which allows users to create and publish custom surveys, and track responses in real-time. The software includes a range of survey themes and question types, automated reports, dashboards, contact management, multilingual surveys, and more. Read more about Eval&GO
Online survey, questionnaire & market research solution
Eval&GO is a cloud-based survey and questionnaire solution which allows users to create and publish custom surveys, and track responses in real-time. The software includes a range of survey themes and question types, automated reports, dashboards, contact management, multilingual surveys, and more. Read more about Eval&GO

FeedbackServer  

1
Online Enterprise Survey Software
Enterprise survey software that will provide you with professional features like matrix questions, panel management, CRM systems and active directory, multi-languages surveys, branching, data export, report builders and spss and Sharepoint survey integration. Read more about FeedbackServer Its flexible and extensible (through plug-ins) ajax enabled web 2.0 form engine and user friendly editor will help you create any survey or form in just a few minutes. Available in 10 languages as SaaS or as on-site solution.
Online Enterprise Survey Software
Enterprise survey software that will provide you with professional features like matrix questions, panel management, CRM systems and active directory, multi-languages surveys, branching, data export, report builders and spss and Sharepoint survey integration. Read more about FeedbackServer Its flexible and extensible (through plug-ins) ajax enabled web 2.0 form engine and user friendly editor will help you create any survey or form in just a few minutes. Available in 10 languages as SaaS or as on-site solution.
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Avg. User review

Survey Category Leaders Q1 2019

GetApp's quarterly ranking showcases the leading 10-15 Survey apps based in the cloud. Each app is scored using five factors, worth 20 points each, for a total possible score out of 100. These factors include user reviews, integrations, mobile app availability, functionality, and security. Each app's score is independent of commercial interests and existing relationships that GetApp has with app vendors.

Scroll down for more details about inclusion criteria and scoring.

Score
ReviewsIntegrationsMobileFunctionalitySecurity
79
79
Reviews 20/20
Integrations 20/20
Mobile 19/20
Functionality 20/20
Security -/20
71
71
Reviews 10/20
Integrations 15/20
Mobile 19/20
Functionality 13/20
Security 14/20
70
70
Reviews 15/20
Integrations 18/20
Mobile 20/20
Functionality 17/20
Security -/20
61
61
Reviews 10/20
Integrations 20/20
Mobile 18/20
Functionality 13/20
Security -/20
56
56
Reviews 15/20
Integrations 19/20
Mobile 5/20
Functionality 17/20
Security -/20
55
55
Reviews 9/20
Integrations 17/20
Mobile 16/20
Functionality 13/20
Security -/20
54
54
Reviews 14/20
Integrations 5/20
Mobile 18/20
Functionality 17/20
Security -/20
52
52
Reviews 14/20
Integrations 5/20
Mobile 17/20
Functionality 16/20
Security -/20
51
51
Reviews 14/20
Integrations 8/20
Mobile 16/20
Functionality 13/20
Security -/20
49
49
Reviews 10/20
Integrations 8/20
Mobile 0/20
Functionality 14/20
Security 17/20
49
49
Reviews 13/20
Integrations 3/20
Mobile 19/20
Functionality 14/20
Security -/20
49
49
Reviews 12/20
Integrations 17/20
Mobile 4/20
Functionality 16/20
Security -/20
43
43
Reviews 14/20
Integrations 9/20
Mobile 4/20
Functionality 16/20
Security -/20
39
39
Reviews 15/20
Integrations 2/20
Mobile 4/20
Functionality 18/20
Security -/20
35
35
Reviews 8/20
Integrations 9/20
Mobile 4/20
Functionality 14/20
Security -/20

Who is the ranking for?

GetApp's Category Leader ranking is for business owners and decision makers looking for a comprehensive list of the leading cloud-based software products in the industry.

The ranking serves as a point of reference highlighting key factors that small businesses should look at when assessing a piece of software. These factors include user perception (reviews), compatibility (integrations and mobile compatibility), market presence (media presence), and security features (security).

How are the scores calculated?

An app's score is calculated using five unique data points, each scored out of 20, giving a total score out of 100. The ranking and scoring methodology ensure complete impartiality and independence from any relationships that GetApp has with app vendors.

User Reviews *

Review scores are calculated using reviews collected from GetApp and its sister sites, Software Advice and Capterra. Scores are calculated based on the total number, average rating, and recency of reviews.

The number of reviews and average user rating are scaled against the category average. A weighting is then applied to reward recency of user reviews: reviews written in the last 6 months score up to 10 points, those written between 6 and 12 months ago score up to 6 points, and those more than 12 months old score up to 4 points. These numbers are added together to give a total maximum score of 20.

Integrations

Integration scores factor in a number of variables. Up to 16 points are awarded based on the number of integrations an app has; the first 10 points are awarded based on the number of integrations relative to the category average, while 4 points are awarded based on the number of integrations relative to the leaders in the category. An additional 5 points is awarded for an integration with Zapier, a widely used software integration platform, while an extra point is given for having an open API. The total possible score for integrations is 20 points.

Mobile Platforms *

Mobile scores are calculated based on the availability of an iOS and Android app. 5 points are awarded for the presence of each app, with an additional 10 points being awarded for the number and average rating of reviews in both the App Store and Google Play. These review scores are calculated and scaled against the competition for a maximum of 5 points per platform and an overall maximum score of 20.

If there isn't a native iOS or Android app, the product's website is assessed using Google's PageSpeed Insights to measure mobile usability. The score is returned out of 100, then scaled to a score out of 5 for a maximum of 5 points.

Media Presence

Media presence is calculated using the number of Twitter followers and Facebook fans that an app has. The number of fans and followers are added together, and each app is scored based on this overall number, compared with others in the category. The first 15 points are awarded for the combined number of followers and fans scaled against the category average, while the final 5 points are awarded for the combined number of followers and fans scaled against the top leaders in the category. These two scores are added together for a total out of 20 points.

Security

Security scoring is calculated using answers from a vendor-completed survey. The questions in the survey are based on the Cloud Security Alliance self-assessment form as part of the Security, Trust & Assurance Registry. With 15 questions, each answer is assigned a point value based on vendor response, with additional points given for security certifications, for a maximum possible score of 20.

In the event of a tie, each data point is weighted for importance, with security taking precedent, followed by reviews, integrations, mobile apps, and media presence, respectively.

* All data points combining calculations for both ratings and reviews are calculated using a Bayesian estimate, which is a weighted average that includes the number of reviews and the rating of an app, benchmarked against others in the category.