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Checkbox Survey   

4
Enterprise survey features without the enterprise price tag
Professional online survey software for individuals, teams and enterprises. Available in hosted and on-premises versions. Read more about Checkbox Survey
Enterprise survey features without the enterprise price tag
Professional online survey software for individuals, teams and enterprises. Available in hosted and on-premises versions. Read more about Checkbox Survey

SightMill   

4
Net Promoter Score (NPS) survey platform
Create and manage Net Promoter Score feedback surveys by email, SMS, web or at events. It takes just minutes to get setup and start gathering actionable feedback that you can use to help better understand your customers or employees. Read more about SightMill
Net Promoter Score (NPS) survey platform
Create and manage Net Promoter Score feedback surveys by email, SMS, web or at events. It takes just minutes to get setup and start gathering actionable feedback that you can use to help better understand your customers or employees. Read more about SightMill

SoGoSurvey   

567
Online survey, poll & quiz creation platform
SoGoSurvey is a cloud based software for the creation of online surveys, polls, quizzes, and forms with customization, distribution, and reporting tools. Read more about SoGoSurvey
Online survey, poll & quiz creation platform
SoGoSurvey is a cloud based software for the creation of online surveys, polls, quizzes, and forms with customization, distribution, and reporting tools. Read more about SoGoSurvey

Key Survey   

38
Cloud based and on premise survey software
Enterprise level survey software for large organizations collecting feedback within their company and from their customers. Read more about Key Survey
Cloud based and on premise survey software
Enterprise level survey software for large organizations collecting feedback within their company and from their customers. Read more about Key Survey

Intouch Insight   

10
Solutions for improving CX operational performance
For over 25 years Intouch Insight has helped customer-centric organizations improve their customer experience, strengthen brand reputation and improve business performance with their suite of customer experience management products and services. Read more about Intouch Insight
Solutions for improving CX operational performance
For over 25 years Intouch Insight has helped customer-centric organizations improve their customer experience, strengthen brand reputation and improve business performance with their suite of customer experience management products and services. Read more about Intouch Insight

iContact Email Marketing  

502
Email marketing & social media marketing software
Easily and quickly create public surveys open to anyone and private surveys that are limited to your subscribers. Use that data to segment future campaigns. Read more about iContact Email Marketing
Email marketing & social media marketing software
Easily and quickly create public surveys open to anyone and private surveys that are limited to your subscribers. Use that data to segment future campaigns. Read more about iContact Email Marketing

Nicereply  

251
Customer Satisfaction Survey, Net Promoter Score & CES 2.0
Online customer satisfaction survey software, including CSAT, Net Promoter Score & Customer Effort Score. Read more about Nicereply
Customer Satisfaction Survey, Net Promoter Score & CES 2.0
Online customer satisfaction survey software, including CSAT, Net Promoter Score & Customer Effort Score. Read more about Nicereply

Device Magic  

17
Fast efficient data capture.
Device Magic replaces your organization's paper forms with custom mobile forms that function offline. Device Magic is the easiest way to automate paperwork and digitize inefficient processes with mobile forms automation. Read more about Device Magic
Fast efficient data capture.
Device Magic replaces your organization's paper forms with custom mobile forms that function offline. Device Magic is the easiest way to automate paperwork and digitize inefficient processes with mobile forms automation. Read more about Device Magic

Feedier  

113
Gamified customer engagement & feedback collection tool
Feedier is a customer survey and feedback collection tool designed to engage customers and gamify the feedback delivery process by incentivizing and rewarding customers for their time. Features include template & bot creation, customizable branding, campaign management, reports & analytics, & more. Read more about Feedier
Gamified customer engagement & feedback collection tool
Feedier is a customer survey and feedback collection tool designed to engage customers and gamify the feedback delivery process by incentivizing and rewarding customers for their time. Features include template & bot creation, customizable branding, campaign management, reports & analytics, & more. Read more about Feedier

Startquestion  

18
Online survey creator and feedback collection
Startquestion is a web-based tool for creating surveys, quizzes, and forms to collect orders or registrations, study customers, evaluate employees, and more. Read more about Startquestion
Online survey creator and feedback collection
Startquestion is a web-based tool for creating surveys, quizzes, and forms to collect orders or registrations, study customers, evaluate employees, and more. Read more about Startquestion

Snap Surveys  

15
Cloud based survey and feedback management software
Snap Surveys is an online survey management software that helps to create & design surveys, collect data and analyze the results to generate reports & insights. Read more about Snap Surveys
Cloud based survey and feedback management software
Snap Surveys is an online survey management software that helps to create & design surveys, collect data and analyze the results to generate reports & insights. Read more about Snap Surveys

QuickSurveys  

14
Real-time insights for quick-turn, automated research
QuickSurveys is an end-to-end survey and consumer insights platform for quick-turn, automated research. The cloud-based platform offers features such as feedback collection, collaboration, audience targeting, custom survey creation, real-time reports, and more. Read more about QuickSurveys
Real-time insights for quick-turn, automated research
QuickSurveys is an end-to-end survey and consumer insights platform for quick-turn, automated research. The cloud-based platform offers features such as feedback collection, collaboration, audience targeting, custom survey creation, real-time reports, and more. Read more about QuickSurveys

Influx MD  

12
Sales & marketing solution for healthcare professionals
Influx MD is an all-in-one sales and marketing solution designed for healthcare professionals from solo, group or hospital medical programs, with a built-in CRM. Read more about Influx MD
Sales & marketing solution for healthcare professionals
Influx MD is an all-in-one sales and marketing solution designed for healthcare professionals from solo, group or hospital medical programs, with a built-in CRM. Read more about Influx MD

Plotto  

4
Online video survey solution for video feedback collection
Create, distribute and analyse survey responses. Read more about Plotto

Socialsuite  

4
Impact measurement with measured outcomes
Socialsuite is an impact management solution for businesses of all types, primarily government and corporate funders, non-profits, and impact measurement consultants. The cloud-based suite offers tools for configuring frameworks, gathering data, and creating custom dashboards to measure impact. Read more about Socialsuite
Impact measurement with measured outcomes
Socialsuite is an impact management solution for businesses of all types, primarily government and corporate funders, non-profits, and impact measurement consultants. The cloud-based suite offers tools for configuring frameworks, gathering data, and creating custom dashboards to measure impact. Read more about Socialsuite

CheckPOS Performance  

1
Business intelligence for field force teams
CheckPOS Performance is a cloud-based platform for field forces that helps users to maintain team collaboration, analysis of metrics & real-time organization. It also aims to improve the strategic execution at the point of sale (POS) for various industries such as marketing, pharmaceuticals & more. Read more about CheckPOS Performance
Business intelligence for field force teams
CheckPOS Performance is a cloud-based platform for field forces that helps users to maintain team collaboration, analysis of metrics & real-time organization. It also aims to improve the strategic execution at the point of sale (POS) for various industries such as marketing, pharmaceuticals & more. Read more about CheckPOS Performance

Servmetrics  

0
SMS-based customer surveys for delivery restaurants
Servmetrics is a digital quality check dashboard for take-out and delivery-based restaurants that captures customer satisfaction in real time via SMS surveys. Read more about Servmetrics
SMS-based customer surveys for delivery restaurants
Servmetrics is a digital quality check dashboard for take-out and delivery-based restaurants that captures customer satisfaction in real time via SMS surveys. Read more about Servmetrics

Walsh Mobile Survey Solution  

0
Transform surveys into a powerful business tool
Walsh Mobile Survey Solution allows users to create and manage multiple custom surveys with a range of response types, photos, notes, signatures and more. Read more about Walsh Mobile Survey Solution
Transform surveys into a powerful business tool
Walsh Mobile Survey Solution allows users to create and manage multiple custom surveys with a range of response types, photos, notes, signatures and more. Read more about Walsh Mobile Survey Solution
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Avg. User review

Survey Category Leaders Q1 2019

GetApp's quarterly ranking showcases the leading 10-15 Survey apps based in the cloud. Each app is scored using five factors, worth 20 points each, for a total possible score out of 100. These factors include user reviews, integrations, mobile app availability, functionality, and security. Each app's score is independent of commercial interests and existing relationships that GetApp has with app vendors.

Scroll down for more details about inclusion criteria and scoring.

Score
ReviewsIntegrationsMobileFunctionalitySecurity
79
79
Reviews 20/20
Integrations 20/20
Mobile 19/20
Functionality 20/20
Security -/20
71
71
Reviews 10/20
Integrations 15/20
Mobile 19/20
Functionality 13/20
Security 14/20
70
70
Reviews 15/20
Integrations 18/20
Mobile 20/20
Functionality 17/20
Security -/20
61
61
Reviews 10/20
Integrations 20/20
Mobile 18/20
Functionality 13/20
Security -/20
56
56
Reviews 15/20
Integrations 19/20
Mobile 5/20
Functionality 17/20
Security -/20
55
55
Reviews 9/20
Integrations 17/20
Mobile 16/20
Functionality 13/20
Security -/20
54
54
Reviews 14/20
Integrations 5/20
Mobile 18/20
Functionality 17/20
Security -/20
52
52
Reviews 14/20
Integrations 5/20
Mobile 17/20
Functionality 16/20
Security -/20
51
51
Reviews 14/20
Integrations 8/20
Mobile 16/20
Functionality 13/20
Security -/20
49
49
Reviews 10/20
Integrations 8/20
Mobile 0/20
Functionality 14/20
Security 17/20
49
49
Reviews 13/20
Integrations 3/20
Mobile 19/20
Functionality 14/20
Security -/20
49
49
Reviews 12/20
Integrations 17/20
Mobile 4/20
Functionality 16/20
Security -/20
43
43
Reviews 14/20
Integrations 9/20
Mobile 4/20
Functionality 16/20
Security -/20
39
39
Reviews 15/20
Integrations 2/20
Mobile 4/20
Functionality 18/20
Security -/20
35
35
Reviews 8/20
Integrations 9/20
Mobile 4/20
Functionality 14/20
Security -/20

Who is the ranking for?

GetApp's Category Leader ranking is for business owners and decision makers looking for a comprehensive list of the leading cloud-based software products in the industry.

The ranking serves as a point of reference highlighting key factors that small businesses should look at when assessing a piece of software. These factors include user perception (reviews), compatibility (integrations and mobile compatibility), market presence (media presence), and security features (security).

How are the scores calculated?

An app's score is calculated using five unique data points, each scored out of 20, giving a total score out of 100. The ranking and scoring methodology ensure complete impartiality and independence from any relationships that GetApp has with app vendors.

User Reviews *

Review scores are calculated using reviews collected from GetApp and its sister sites, Software Advice and Capterra. Scores are calculated based on the total number, average rating, and recency of reviews.

The number of reviews and average user rating are scaled against the category average. A weighting is then applied to reward recency of user reviews: reviews written in the last 6 months score up to 10 points, those written between 6 and 12 months ago score up to 6 points, and those more than 12 months old score up to 4 points. These numbers are added together to give a total maximum score of 20.

Integrations

Integration scores factor in a number of variables. Up to 16 points are awarded based on the number of integrations an app has; the first 10 points are awarded based on the number of integrations relative to the category average, while 4 points are awarded based on the number of integrations relative to the leaders in the category. An additional 5 points is awarded for an integration with Zapier, a widely used software integration platform, while an extra point is given for having an open API. The total possible score for integrations is 20 points.

Mobile Platforms *

Mobile scores are calculated based on the availability of an iOS and Android app. 5 points are awarded for the presence of each app, with an additional 10 points being awarded for the number and average rating of reviews in both the App Store and Google Play. These review scores are calculated and scaled against the competition for a maximum of 5 points per platform and an overall maximum score of 20.

If there isn't a native iOS or Android app, the product's website is assessed using Google's PageSpeed Insights to measure mobile usability. The score is returned out of 100, then scaled to a score out of 5 for a maximum of 5 points.

Media Presence

Media presence is calculated using the number of Twitter followers and Facebook fans that an app has. The number of fans and followers are added together, and each app is scored based on this overall number, compared with others in the category. The first 15 points are awarded for the combined number of followers and fans scaled against the category average, while the final 5 points are awarded for the combined number of followers and fans scaled against the top leaders in the category. These two scores are added together for a total out of 20 points.

Security

Security scoring is calculated using answers from a vendor-completed survey. The questions in the survey are based on the Cloud Security Alliance self-assessment form as part of the Security, Trust & Assurance Registry. With 15 questions, each answer is assigned a point value based on vendor response, with additional points given for security certifications, for a maximum possible score of 20.

In the event of a tie, each data point is weighted for importance, with security taking precedent, followed by reviews, integrations, mobile apps, and media presence, respectively.

* All data points combining calculations for both ratings and reviews are calculated using a Bayesian estimate, which is a weighted average that includes the number of reviews and the rating of an app, benchmarked against others in the category.