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CommandLink ITSM
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT service management tool
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CommandLink ITSM - 2026 Pricing, Features, Reviews & Alternatives
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CommandLink ITSM overview
What is CommandLink ITSM?
CommandLink ITSM is an integrated IT service management software platform designed to help organizations simplify complex IT environments. The platform consolidates the management of various technologies into a single interface, including SD-WAN, UCaaS, CCaaS, firewalls, MPLS networks, switches, IP phones, installs, trouble tickets, billing, and more.
With real-time visibility and control, IT teams can configure and modify systems without relying on multiple vendors. Key capabilities include: location management policies; service and asset inventory; help desk ticketing and workflows; voice and contact center administration; project tracking; invoice automation; analytics and reporting; and API integration.
CommandLink also features intelligent automation to streamline repetitive processes. The CommandAutomate engine reduces manual efforts through customizable workflows, notifications, and task assignment. Tier-3 engineering support is available through the integrated CommandPOD module as well. The platform focuses on security with levers for access control, SD-WAN policy configuration, and SASE management. Granular analysis of network traffic, application performance, and usage patterns empowers data-driven decisions to optimize infrastructure.
Key benefits of using CommandLink ITSM
Starting price
Alternatives
with better value for money
CommandLink ITSM’s user interface
CommandLink ITSM reviews
Overall rating
5.0
/5
1
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend10/10
5
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2
1
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CommandLink ITSM's key features
Most critical features, based on insights from CommandLink ITSM users:
All CommandLink ITSM features
Features rating:
CommandLink ITSM alternatives
CommandLink ITSM
Starting from
No pricing info
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Starting from
19
Per month
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FixMe.IT
Starting from
39
Per month
CommandLink ITSM integrations (39)
Top integrations
CommandLink ITSM support options
Typical customers
Platforms supported
Support options
Training options
CommandLink ITSM FAQs
CommandLink ITSM has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
These products have better value for money
Q. What languages does CommandLink ITSM support?
CommandLink ITSM supports the following languages:
English
Q. Does CommandLink ITSM offer an API?
Yes, CommandLink ITSM has an API available for use.
Q. What other apps does CommandLink ITSM integrate with?
CommandLink ITSM integrates with the following applications:
Vtiger CRM, AFAS Software, Freshservice, ConnectWise SIEM, Sage CRM, Microsoft Outlook, Workbooks, Zendesk Sunshine, JobDiva, ActiveCampaign, Freshcaller, ConnectWise RMM, Zoho ZeptoMail, HubSpot CMS Hub, Salesforce.org Nonprofit Cloud, Teamleader, Pipedrive, PerfectView, NetSuite, Efficy CRM, SuperOffice CRM, TOPdesk, Microsoft Exchange, Freshdesk, SugarCRM, Bullhorn for Salesforce, Simplicate, Zoho Lens, Carerix, Microsoft Access, BaseNet, SuiteCRM, Bigin by Zoho CRM, Salesforce.org Education Cloud, Acquirell, Freshsuccess, HubSpot CRM, Zendesk Talk, HubSpot Service Hub
Q. What level of support does CommandLink ITSM offer?
CommandLink ITSM offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat