App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.

PayPal
5
19.5K
4
5.2K
3
1K
2
205
1
318
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Payment processing, fraud protection and risk management
Table of Contents



Is this product right for your business?
Find out with a
PayPal - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
PayPal overview

Based on 26349 verified user reviews
What is PayPal?
PayPal is a payment processing program with key features that include online payments, data security, payment processing, payment fraud prevention, debit/credit card processing, mobile payments, and more.
Who uses PayPal?
Reviews for PayPal come from a wide variety of industries, including education management (5% of reviewers), information technology and services (5%), and marketing and advertising (5%). The most frequent use case for PayPal cited by reviewers is payment processing (67% of reviewers).
What do users say about PayPal pricing?
Some reviewers find PayPal offers strong value for money due to zero subscription fees, wide acceptance, and robust security. Reviewers indicate that high transaction fees, withdrawal limits, and slow refunds can diminish perceived value, especially for businesses.
What are the most popular integrations for PayPal?
The PayPal integrations most frequently cited by reviewers are: Shopify (an eCommerce product rated 4.6 out of 5 for its integration with PayPal), WooCommerce (an eCommerce product, 4.8), and Wix (a website builder product, 4.6).
Starting price
Alternatives
with better value for money
Pros & Cons
Payments
Pricing
User Interface
Fraud Protection
Limited global accessibility
Inconsistent fraud and dispute handling
PayPal’s user interface
PayPal pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.5
Features
4.6
Ease of use
4.6
Customer support
4.3
Reviews sentiment
What do users say about PayPal?
PayPal is a payment processing program with key features that include online payments, data security, payment processing, payment fraud prevention, debit/credit card processing, mobile payments, and more.
Select to learn more
Who uses PayPal?
Based on 26,349 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
PayPal's key features
GetApp's analysis of 2255 verified user reviews collected between July 2021 and October 2024 identifies PayPal's most critical features and summarizes user sentiment about those features.
Users report that PayPal's online payments are fast, secure, and convenient, allowing for seamless transactions without sharing personal financial information. They appreciate the ability to link multiple funding sources, such as bank accounts and credit cards, and the integration with numerous online marketplaces. Reviewers indicate that the intuitive interface and capabilities like 'Pay in 4' enhance the shopping experience. However, some users mention that not all websites accept PayPal, limiting its use in certain online purchases. Of the 988 PayPal users who gave detailed accounts of their use of Online Payments, 98% rated this feature as important or highly important.
Reviewers feel confident using PayPal due to its robust data security measures, including SSL encryption, two-factor authentication, and fraud detection systems. They appreciate that PayPal does not share personal information with merchants and provides secure storage for sensitive data. Users report that PayPal's notifications for suspicious activities and automatic encryption of transactions add an extra layer of protection. However, some users have experienced issues with phishing scams and feel that PayPal could improve its response to such incidents. Of the 893 PayPal users who gave detailed accounts of their use of Data Security, 97% rated this feature as important or highly important.
Users report that PayPal's payment processing is reliable, fast, and secure, with transactions often completed in seconds. They appreciate the automated notifications for pending payments and the ability to dispute faulty transactions. Reviewers indicate that the integration with various payment methods, including credit cards and bank transfers, enhances convenience. However, some users have faced issues with funds being placed on hold and difficulties in resolving disputes with customer service. Of the 1085 PayPal users who gave detailed accounts of their use of Payment Processing, 96% rated this feature as important or highly important.
Reviewers appreciate PayPal's robust fraud prevention measures, including real-time transaction monitoring, AI-based risk profiling, and buyer protection programs. They feel secure knowing that PayPal employs advanced algorithms to detect and prevent fraudulent activities. Users report that the system effectively alerts them to suspicious activities and unauthorized login attempts. However, some users have experienced challenges with chargebacks and feel that PayPal's policies could be more supportive in protecting sellers from fraudulent disputes. Of the 669 PayPal users who gave detailed accounts of their use of Payment Fraud Prevention, 95% rated this feature as important or highly important.
Users report that PayPal's debit/credit card processing is convenient and secure, allowing them to link their cards for seamless online transactions. They appreciate the lack of setup or monthly fees and the ability to process major credit cards like VISA and Mastercard. Reviewers indicate that the integration with various currencies and the option to withdraw funds to linked cards enhance flexibility. However, some users mention high fees and occasional difficulties in linking new cards. Of the 541 PayPal users who gave detailed accounts of their use of Debit/Credit Card Processing, 94% rated this feature as important or highly important.
Reviewers indicate that PayPal's mobile payments are highly convenient, allowing users to send and receive money anytime, anywhere. They appreciate the security capabilities, such as biometric authentication and encrypted transactions, that protect their financial information. Users report that the mobile app is user-friendly and integrates well with other payment methods like QR codes and barcodes. However, some users note that the app's functionality could be improved for certain services, such as on-delivery payments. Of the 623 PayPal users who gave detailed accounts of their use of Mobile Payments, 93% rated this feature as important or highly important.
All PayPal features
Features rating:
PayPal alternatives
PayPal pricing
Pricing plans
Pricing details:
User opinions about PayPal price and value
Value for money rating:
To see what individual users think of PayPal's price and value, check out the review snippets below.
Aldophe C.
Student

Jonel A.
Data Encoder
PayPal integrations (50)
Integrations rated by users
We looked at 26,349 user reviews to identify which products are mentioned as PayPal integrations and how users feel about them.
Integration rating: 4.6 (190)
Integration rating: 4.7 (137)
“Turn any site into a shop in minutes”
“Integration with WooCommerce is important because it allows flexible payment options in online stores. It works well with PayPal and supports different types of businesses. It also gives more control over how payments are set up.”
Jamie P.
Youth Worker and Designer
Integration rating: 4.6 (83)
Integration rating: 4.7 (55)
“It's honestly one of the main reasons I recommend Jobber to clients. As an accountant, having invoices, payments, and customer data flow straight into QuickBooks Online means I'm not re-entering everything manually or chasing down missing information”
“Keeping expenses down for right now until we get ACT caught up and then will update QB to Online most likely”
Eri D.
ACCOUNTANT
Integration rating: 4.7 (40)
Integration rating: 4.7 (32)
PayPal customer support
What do users say about PayPal customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of PayPal customer support.
A limited number of users say PayPal customer service resolves disputes quickly and makes them feel valued as customers.
Widely noted by reviewers, PayPal customer support is slow to respond and often relies on automated replies instead of live agents.
A significant portion of users report difficulty reaching support, with long wait times and confusing contact channels.
Common user feedback highlights inconsistent support quality, with representatives sometimes unable to resolve issues efficiently.
Support options
Training options
To see what individual users say about PayPal's customer support, check out the review snippets below.
“Its been 2wks with an "update in 3-5 business days" as my only response from their completely useless customer & robo services.”
Thomas F.
Massage Therapist
“Recently I encountered some technical issues (e.g. there is no option to choose credit when paying for services) and it was very difficult to reach customer service to address the issue. ”
Vadim R.
Analyst
PayPal FAQs
PayPal provides an end-to-end suite of tools that can integrate with a business's existing systems and service providers. Its network of shoppers and businesses provides AI-driven data insights to help businesses reach new customers and drive results. PayPal offers a comprehensive suite of global enterprise solutions to help businesses streamline their payment processing, checkout experience, risk management, and marketing capabilities. The integrated platform can connect with existing systems, providing data insights to streamline payment processing operations. It offers multiple financing options, fraud protection, automated chargeback management, cross-border payouts, and compliance support, empowering businesses to evolve their payments infrastructure and adapt to changing customer preference.
These products have better value for money
Popular comparisons with PayPal



































